Hi all,
Something weird happened to me at Interwetten last week and I have been waiting to see if I am the only person caught up in it or not. I haven't seen any other posts on these forums, or any other that I frequent so it may be that I am out on my own.
Probably gonna "pitch a bitch" over this so don't want to go into too many details just yet except for the following.
They ran a promotion the other Sunday (10th Feb) that I participated in. I started off playing within my normal 20 per hand limits but started losing and red misted a little, raising to 30, 40 and eventually playing 60 hands. I lost my entire 1500 balance and redeposited 1000 by moneybookers, and very nearly lost all of that as well.
Fortunately, despite dropping down to my last 200 (so 2300 down at that time) I got some positive variance, turned it around, and ended up several thousand pounds up
On the Monday morning (11th) I went in to withdraw some funds and found my account locked. It remained locked all week until last Friday (15th), when they unlocked it, stated that there had been a problem with the promotion, and confiscated all my winnings, leaving me with the starting balance that I had at the beginning of play last Sunday.
They told me they had voided ALL PLAY on ANY GAME in the ENTIRE CASINO for that 24 HOUR PERIOD for EVERY PARTICIPANT
I am not a lawyer but I have studied the terms and conditions of the promotion and do not believe that there was any problem - it worked precisely as they promoted it. My initial reaction therefore was that too many people had won that day and so on the Monday they decided to find a reason to disqualify the winnings -- it took them all week but eventually they decided to pull the old "technical error" card. (as there was nothing actually wrong in reality).
I have tried e-mailing them, but they ignore my e-mails. I rang them and their customer support person said that they could not help me over the phone and that I would have to e-mail. I have e-malled again and still no response. With two weeks elapsed and nobody posting on here I am now wondering if it is only me who has had their winnings confiscated? I expected there to be a big song and dance about this? Has nobody else had similar problems with Interwetten?
Did anybody play there on Sunday (10th) -- Did you LOSE (if so were your losses refunded as surely should have been the case if they voided all play)
Advice? Sorry for the relative vagueness. Should I post the full details here or should I go straight for "Pitch a Bitch". Anybody else feeling the same as me ... i.e. waiting for someone to start a thread!! here's your chance to join me. I can't be the only one if what they are telling me is true.
I feel really aggrieved as I came close to doing my balls, luckily turned it around, and now they pull the rug from under me with some very lame excuse. Do I have any legal form of recourse through their affiliations (Malta I believe)
TIA
Something weird happened to me at Interwetten last week and I have been waiting to see if I am the only person caught up in it or not. I haven't seen any other posts on these forums, or any other that I frequent so it may be that I am out on my own.
Probably gonna "pitch a bitch" over this so don't want to go into too many details just yet except for the following.
They ran a promotion the other Sunday (10th Feb) that I participated in. I started off playing within my normal 20 per hand limits but started losing and red misted a little, raising to 30, 40 and eventually playing 60 hands. I lost my entire 1500 balance and redeposited 1000 by moneybookers, and very nearly lost all of that as well.
Fortunately, despite dropping down to my last 200 (so 2300 down at that time) I got some positive variance, turned it around, and ended up several thousand pounds up
On the Monday morning (11th) I went in to withdraw some funds and found my account locked. It remained locked all week until last Friday (15th), when they unlocked it, stated that there had been a problem with the promotion, and confiscated all my winnings, leaving me with the starting balance that I had at the beginning of play last Sunday.
They told me they had voided ALL PLAY on ANY GAME in the ENTIRE CASINO for that 24 HOUR PERIOD for EVERY PARTICIPANT
I am not a lawyer but I have studied the terms and conditions of the promotion and do not believe that there was any problem - it worked precisely as they promoted it. My initial reaction therefore was that too many people had won that day and so on the Monday they decided to find a reason to disqualify the winnings -- it took them all week but eventually they decided to pull the old "technical error" card. (as there was nothing actually wrong in reality).
I have tried e-mailing them, but they ignore my e-mails. I rang them and their customer support person said that they could not help me over the phone and that I would have to e-mail. I have e-malled again and still no response. With two weeks elapsed and nobody posting on here I am now wondering if it is only me who has had their winnings confiscated? I expected there to be a big song and dance about this? Has nobody else had similar problems with Interwetten?
Did anybody play there on Sunday (10th) -- Did you LOSE (if so were your losses refunded as surely should have been the case if they voided all play)
Advice? Sorry for the relative vagueness. Should I post the full details here or should I go straight for "Pitch a Bitch". Anybody else feeling the same as me ... i.e. waiting for someone to start a thread!! here's your chance to join me. I can't be the only one if what they are telling me is true.
I feel really aggrieved as I came close to doing my balls, luckily turned it around, and now they pull the rug from under me with some very lame excuse. Do I have any legal form of recourse through their affiliations (Malta I believe)
TIA