Coral took my winnings

[frankon]

Recently, I deposited about EUR 250 in my Coral casino account. After making the deposit, I went to play blackjack and turned the deposit into EUR 700. Later that day, my account was locked and I was asked to provide documents so that Coral can verify my account. After supplying the documents, I have received the following email:

Dear Mr. Konopecky,

I am writing to inform you that your account with Coral has been permanently closed. As of now, no further access to your account will be permitted. This decision has been taken in accordance with part 6.2 of our terms and conditions, which you agreed to when opening your account.
We apologise for any inconvenience caused.

Kind regards,

Gina

Fair enough, but how about my existing account balance? After enquiring about my balance, I got the following reply:

Dear Mr Konopecky,

Thank you for your message.

Please be advised that upon checking your accounts, I have located trapped funds of 700EUR in your Casino balance. I have passed your details onto our Casino Department to return these funds to your Moneybookers account. Please allow 2-3 working days for these funds to be returned.

Should you require further assistance, please do not hesitate to contact either myself or another member of the Customer Services team.

Kind regards,

Sherri

Coral Customer Services

Again fair enough. Later that day, they sent me EUR 250 - that is my innitial deposit. I asked them about the rest of my balance and I got this:

Dear Mr Konopecky,

Thank you for your message.

I kindly refer you to my message sent to you on 6/2/2012 advising that as your account is unverified, we unable to payout any winnings. Therefore, you will receive only 250EUR, this is a refund of your remaining deposit funds. Please accept my apologies for the error in my previous message.

Should you require further assistance, please do not hesitate to contact either myself or another member of the Customer Services team.

Kind regards,

Sherri

Coral Customer Services

So to sum it all up, I deposited into my account, won about EUR 450 using the deposited funds only. I provided the casino with all the documents they asked and then the casino made arbitrary decition to close my account and to return my deposit. How should I defend myself agains this practice?

 

[Seventh777]

A quick glimpse of your details my 1st impression was check clause 6.2, I must admit I was expecting to find multi accounts or bonus T&C`s breach, here is rule 6.2....

6.2 We reserve the right to close a Customer's account at any time. We will give you reasonable notice before doing so, unless circumstances dictate that we legally or practically cannot do so.

The best advice I can offer is this....
Link Outdated / Removed

Once you have done so do not post anymore regarding this, I personally think you have a case here, good luck .

 

[frankon]

Well, I played without any bonus.

 

[KasinoKing]

Yes, I agree with 777 - Pitch-A-Bitch and see if Max can get to the bottom of this for you.
On the face of it, I can see no reason why they would confiscate your winnings if no bonuses were involved.

Welcome to the forum - and Hodně štěstí!

KK

 

[Nifty29]

I think the OP knows exactly why their account was closed.

No way would anyone who didn't be saying "fair enough" to the closure BEFORE even being told they would get their winnings.

A PAB would be the way to go. I think the result would be interesting.

 

[conker]

I have not played at Coral before, but would have thought a brand like this would be very straight down the line with their players. I am sorry to hear about this Frankon and wish you the best of luck in resolving.

 

[Seventh777]

I think the OP knows exactly why their account was closed.

No way would anyone who didn't be saying "fair enough" to the closure BEFORE even being told they would get their winnings.

A PAB would be the way to go. I think the result would be interesting.

Well, he was playing without a bonus so multi accounting would be pointless, also, no case of fraud as his deposit was returned, that pretty much covers reasons for not paying him, yep, this one is interesting .