Bonus Complaint BETAT Casino ", kick off the week in style with double bankroll!"-problem

[Paimonah]

Hello!

I have a problem now with the BETAT-Casino.
I had this offer via email:
, kick off the week in style with double bankroll!
Von:
BETAT Casino
13.09.2016 um 15:10 Uhr

Double your bankroll instantly on your next deposit, up to £/$/€250!

To maximize this bonus, deposit £/$/€250 in order to get £/$/€250 extra, meaning you’ll have £/$/€500 to play awesome games!

This offer is up for grabs until 23:59 CET on Sunday 18th September, so don’t miss out on your chance to play the best games with a bigger budget!

Get yours now!


LETS PLAY


This offer i had into my account too.
I have make a deposit of 50,00€ and get the 50,00€ Bonus - All ok!
Before i can do my first spin my account FREEZE!!!

After that i go to live-chat and i should send the email-offer back and a screenshot in chat for this offer!
3x i have send the email and i have make the screenshot too!

I have do all and the CSA say: Now you must wait for an answer from another team!
I've asking: "Are you kidding me?"
Than she had switch the chat and the other CSA sayd: "Now i have got your email and i will re-open your account."

After that i have playing a while and than i logged out, i want to play again later.
A few hours later my balance is "0"

I had an email:
Hi .....,

We regret to inform you that we are unable to provide you with the offer you claim to have received by email as you are unfortunately not eligible for this promotion.

The mailer you have sent does not include your name, which was included for all eligible players.

We thank you for your understanding.

Kind regards


No, i don't have an understanding for this, sry
The BETAT Casino don't want to give me my deposit back.

Sry for my bad english, but can someone help me for this problem?

 

[syrus2]

as far as i know, those casinos have a Rep here.
You may wanna send him a PM an share ur pain with him.

Also lots of guys here playing there. Think Harry is one of them. they may know sumthing about this promotion.

 

[Jono777]

They have a couple of reps

here https://www.casinomeister.com/forums/members/

and here https://www.casinomeister.com/forums/members/

The top one has been online (to Casinomeister) more recently but both are helpful in my experience.

Not sure what happened in your personal case but I've always received my bonuses when playing at BetAt problem and hassle free and when I have encountered the odd issue CS or the reps here have been very helpful.

I am far from a 'regular' at this casino but they do treat players well

 

[Harry_BKK]

Hallo und Willkommen bei CM

Had the same offer and claimed it successfully, no issues.

Rather odd that Betat would bother about 50 bonus chips, they are usually very generous. Contact Karl (casino manager) by PM, his nick here on CM is: CM_Betat and tell him your story. I am sure he will help you. Alternatively, the big boss of Betat is here on CM as well, nick name: Igor82

PM me if you want my assistance --> ich spreche Deutsch

 

[sandtag]

Seems like your country probably wasn't elgible for the bonus. Though as you could claim it and cs was involved you should PM rep and since it's Betat they'll sort it for you.

 

[Jono777]

Don't bonus offers show up in the cashier when going to make a deposit at BetAt

Surely if the offer is there, then they must have put it there and hence your entitled to it

 

[Paimonah]

BETAT Casino

No, not in the cashier.

It was in the front of the games.

Than i had the bonus instant

 

[CM_BETAT]

Hi Paimonah,

Can you PM me your email so I can look into this for you please?

BR,
Karl

 

[Paimonah]

BETAT Casino

Hi!

PM is out.


Thank you

 

[CM_BETAT]

Hi there,

Apologies for this, it looks like your email address was missed upon checks by the CS team.

Not to worry though, Ill get the person responsible to contact you immediately and re-credit your bonus. If you have any further questions going forward, please do not hesitate to contact me through PM.

Cheers,
Karl

 

[Paimonah]

First Thanks a lot for your help.
Now my Bonus is into my account again and they have "reduced the wagering as a gesture of goodwill"!

Thank you

 

[dusky]

Now that is how you deal with a complaint! Well done Betat.