Hi everyone.
My name is Ross, I live in a small town in the west of Scotland called Oban.
I'm new here and wanted to share my bad bingo experience with you all, and also find out if anyone else has/had experienced the same issues with the well known bingo site regulators named Cassava Enterprise.
Back in 2012 I won in excess of 22 thousand pounds playing on my favorite bingo site named Costa Bingo. In between waiting for the next bingo game to be called, I decided to have a go on one of their 'side games' namely roulette. To cut a long story short, I hit a winning run and eventually amassed winnings of approx £23,000.00! So my problems began........
Having just won the single biggest amount of my gambling life, I proceeded to withdraw them. The withdrawal procedure on Costa Bingo's site only allow daily withdrawal amounts of up to £1,000. I didn't want to have to spend the best part of a month withdrawing £1,000 per day, so I contacted their customer service department to ask if I could withdraw my winnings all in the one go. The pleasant lady I spoke to said that was no problem and that my withdrawal limit had been lifted and finished the conversation by congratulating me on my big win. She even emailed me to confirm this.
"Great" I thought and proceeded to get my winnings outta there only to find I could not. So I called again and was informed that their 'security' department were looking into my account as it was quite a vast amount of money and so they will contact me via email should they need any more information. Fine I thought as I hadn't yet sent proof of my age I thought it was probably that they wanted to check. Two days had passed and I hadn't heard a thing from them, so I called again. This time I was told that the security department had found an issue with my account and so had temporarily 'frozen' me out. When I asked why, the women replied "it's just a routine security check" and once more advised me that they would get back to me via email as soon as they can.
So I try to log into my Costa account only to find I cannot. I phone once again. This time I am told that all correspondence will be done by email from now on from Costa's 'security' department otherwise known as Cassava Enterprise LTD. For those who are unaware of who this company is or what they do, check them out here
For the next two days I hadn't heard anything, so I emailed Costa and got a reply from a representative from Cassava telling me that I had breached Costa's T's & C's (usual story) when I opened the account. Anyway I'll keep the rest of this brief. Basically email went back & forth between us, each time Cassava coming up with some new lame excuse. I even put an official complaint into the Gibraltar Gambling Commission (where both Costa and Cassava are based) with absolutely no success. Long and short of it is Costa Bingo and Cassava Enterprise stole my winnings unjustly and with no prior notice.
I would love to hear if other people have had dealings with this rogue company. I noticed one other post regarding Cassava on this site, but not too much was disclosed about them. I have lots of other things to say about this matter and am only now feeling able to post this since the incident back in 2012 due to personal setbacks.
As I said, I would love to hear from folk who have had similar dealing with these people.
Ross.
See Related Threads:
My name is Ross, I live in a small town in the west of Scotland called Oban.
I'm new here and wanted to share my bad bingo experience with you all, and also find out if anyone else has/had experienced the same issues with the well known bingo site regulators named Cassava Enterprise.
Back in 2012 I won in excess of 22 thousand pounds playing on my favorite bingo site named Costa Bingo. In between waiting for the next bingo game to be called, I decided to have a go on one of their 'side games' namely roulette. To cut a long story short, I hit a winning run and eventually amassed winnings of approx £23,000.00! So my problems began........
Having just won the single biggest amount of my gambling life, I proceeded to withdraw them. The withdrawal procedure on Costa Bingo's site only allow daily withdrawal amounts of up to £1,000. I didn't want to have to spend the best part of a month withdrawing £1,000 per day, so I contacted their customer service department to ask if I could withdraw my winnings all in the one go. The pleasant lady I spoke to said that was no problem and that my withdrawal limit had been lifted and finished the conversation by congratulating me on my big win. She even emailed me to confirm this.
"Great" I thought and proceeded to get my winnings outta there only to find I could not. So I called again and was informed that their 'security' department were looking into my account as it was quite a vast amount of money and so they will contact me via email should they need any more information. Fine I thought as I hadn't yet sent proof of my age I thought it was probably that they wanted to check. Two days had passed and I hadn't heard a thing from them, so I called again. This time I was told that the security department had found an issue with my account and so had temporarily 'frozen' me out. When I asked why, the women replied "it's just a routine security check" and once more advised me that they would get back to me via email as soon as they can.
So I try to log into my Costa account only to find I cannot. I phone once again. This time I am told that all correspondence will be done by email from now on from Costa's 'security' department otherwise known as Cassava Enterprise LTD. For those who are unaware of who this company is or what they do, check them out here
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For the next two days I hadn't heard anything, so I emailed Costa and got a reply from a representative from Cassava telling me that I had breached Costa's T's & C's (usual story) when I opened the account. Anyway I'll keep the rest of this brief. Basically email went back & forth between us, each time Cassava coming up with some new lame excuse. I even put an official complaint into the Gibraltar Gambling Commission (where both Costa and Cassava are based) with absolutely no success. Long and short of it is Costa Bingo and Cassava Enterprise stole my winnings unjustly and with no prior notice.
I would love to hear if other people have had dealings with this rogue company. I noticed one other post regarding Cassava on this site, but not too much was disclosed about them. I have lots of other things to say about this matter and am only now feeling able to post this since the incident back in 2012 due to personal setbacks.
As I said, I would love to hear from folk who have had similar dealing with these people.
Ross.
See Related Threads:
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