Had my affiliate accounts closed with Ladbrokes, Gala Casino and had a nightmare with my Coral one.
I didn't get any emails about the ID they were asking for, but from other forums, not everyone was getting them so wasn't worried. Noticed mid August my Coral account was set to 0%, so emailed them. Then emailed again....and again....and again. Ended up sending 25 emails to 6 different affiliate managers before one bothered to reply a month after I first contacted them. Then took him a month to send the contract so I could sign it. Finally got the account back to normal on the 10th Oct.
They refuse to recalculate commissions for that period, even though theres an email in the messages section of my affy account showing I tried to contact them on the 11th August. Cookies didn't track for the 2 month period either, well they say they did, but I went from getting about 30 clicks a day, to 0 clicks per day for 2 months, which, as soon as the account was set back to 25%, went back up to 30 a day
so obviously the links were deactivated.
The only reason I persevered was that I get roughly £100 a month from them, and in March its usually a couple of grand (Cheltenham). Not a fortune but enough to get it re-opened for.
Never made a penny from Ladcrookes, nor Gala, but I didn't really push them. I'm doing a new affiliate site though which I was going to promote them on, but cba to get the account re-opened.
I had my Ladbrokes player account limited about 15 years ago for putting a £10 bet on the all weather, customer service's reason, and I kid you not, was that all weather racing was easier to fix then normal racing, as I had had a big bet on it they had to limit my account to a maximum 7p stake
. My 'big bet' was a £10 SFC on a favourite and second favourite that LOST! I'm sure if I was fixing races I would have been betting more than £10 which would have gave a return of around £50
. Never spent a penny with them since.
William Hill, BetVictor, Bet365, Boylesports are all decent bookies to use, as are SkyBet (from a player perspective).