Hey, Incredible! Thanks for answering
I won't make this into a chat, but yes, I am here on your recommendation (and Fluffy is doing very well
Hope Lady Snowfell and Drugs Bunny are doing fine too, I'm not sure of the names
)
I think good customer service is very important. It is so frustrating to me that a lot of support employees at Unibet are pretty rude and incompetent, in my own experience. (Although I must say they are rude in a very timely manner
) But if a chat is that busy as Coral's, they should close it down temporarily, or give an estimated waiting period, I think. And I tried mailing them, but that didn't work properly for me either, so I gave up after two tries. If they don't take their customer service seriously, I have my doubts about their priorities.
It's very hard to find a nice bingo site (with various chat games) that also accepts Dutch customers. Scouting for it has already taken me hours, so I'm open to all suggestions of other members
^.^
Nothing wrong with a little banter here..
Miss Winterfell is doing great, Drugs Bunny is gone with the wind...
Good customer service is very important, but goes beyond live chat. Basically live chat is great to have, and almost unthinkable to not have, nowadays, although not too long ago, it wasn't even the norm.
I'm not up to speed with Coral, but from what i remember, they are supposed to be a very solid brand.. they are a U.K. based or facing operation, iirc, and it may have something to do with the Brexit, that they were busier then normal, they may even be closing down operations as we speak, but i am just guessing here, trying to prove my point that there are many factors that could temporarily influence an otherwise well functioning customer support service..
I do understand that you gave up after two tries, and if they are indeed a good Casino, i assume they will get back to you soon.
On Unibet, i've had similar experiences in the past, at least with the Dutch department (i have to say that most of the Bigger Casino's/Sportsbooks, appear to focus much less on their live chat departments, in general) and i have also send several messages to rep's here, and mails to their customer service, about rudeness, unresolved issues etc., and since that happened i rarely make use of their live chat anymore, unless i can get a hold of the international support (sometimes you are redirected there automatically after regular business hours) but rather contact their rep's here.
I do have to say however, that since then, their chat has noticeably improved, at least those few times i had a query, it was solved immediately, and i even received a bonus offer from them too, which was a new one for me
Unibet is absolutely one of my most favorite places, but the Dutch live chat was/is not their strongpoint
Shame you aren't more of a Slots/Casino-games player, because then i would have plenty of alternatives to recommend!
I could leave you with the tip of
32Red Casino, which has always been one of the best Casino's around, especially in terms of customer service, but even though i know they have Bingo site, i can't really say much about it, as i am not really making use of it.
You could take a look there for sure, although their live chat was much more accessible only a few months back, and instead now takes a wee bit of browsing to get a hold off, i am pretty sure you won't have to wait long for a detailed answer
If for whatever reason they also have you waiting, then please try their email, or send a P.M. to their rep here:
https://www.casinomeister.com/forums/members/12818/