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Thread: Mr Green Cashout Times / Pending

  1. #111
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    Quote Originally Posted by Sacha.MrGreen View Post
    Hi everyone.

    First of all, I would like to offer our sincere apologies for the information given.
    We were unaware of this, but this has now been edited by Bryan (for which I thank you again).

    We always aim to process withdrawals within 24 hours. There are indeed cases where it takes longer, due to circumstance (e.g.
    KYC
    reasons).
    More information about withdrawals can also be found on our website. I am not sure if I can post the link here, so I will refrain so. (Our customer service department can always help out with this too.)

    I know that a withdrawal can still be cancelled up until the withdrawal is processed. We are looking into different options regarding this.
    We do always try to do our best and see how we can improve the customer experience, as we do understand that this fact can sometimes lead to frustrations.

    Again, my most sincere apologies for any inconvenience.
    If anyone needs help, rest assured that as one of the Mr Green reps, I will do my utmost to help anyone contacting me (as will my fellow reps).

    Have a great day and a perfect rest of the week.
    Kindest regards and happy gaming everyone.

    Sacha
    Thanks for the Wednesday morning joke.

    Just pay your players and stop looking for excuses as to why withdrawals are delayed. It is clear why operators delay - VIP /
    KYC
    complete, there is a guarantee you WILL stall. We would all be happy if you paid as quick as you took our deposits.

    Nate

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  3. #112
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    Quote Originally Posted by Sacha.MrGreen View Post
    Hi everyone.

    First of all, I would like to offer our sincere apologies for the information given.
    We were unaware of this, but this has now been edited by Bryan (for which I thank you again).

    We always aim to process withdrawals within 24 hours. There are indeed cases where it takes longer, due to circumstance (e.g.
    KYC
    reasons).
    More information about withdrawals can also be found on our website. I am not sure if I can post the link here, so I will refrain so. (Our customer service department can always help out with this too.)

    I know that a withdrawal can still be cancelled up until the withdrawal is processed. We are looking into different options regarding this.
    We do always try to do our best and see how we can improve the customer experience, as we do understand that this fact can sometimes lead to frustrations.

    Again, my most sincere apologies for any inconvenience.
    If anyone needs help, rest assured that as one of the Mr Green reps, I will do my utmost to help anyone contacting me (as will my fellow reps).

    Have a great day and a perfect rest of the week.
    Kindest regards and happy gaming everyone.

    Sacha
    OK, just to give you a little feedback on this.
    If you can ask for ID, therefore meaning you have manually looked a a withdrawal, within 24 hours, then it shouldn't take 72 hours for you to check the ID. According to live chat you had extra staff in to clear the backlog for at least 1 day while it was being done, so presumably the delay was a lot longer than that before then.

    A while ago I withdrew to the wrong method by mistake (skrill instead of visa). Nothing was shown on screen to show this, and for 3 days live chat told me everything was fine, you had a backlog. 3 days later it was put back into my account, with no email or anything, I only found out as I logged into my account to get onto live chat again. I'm not sure if that has changed but if you haven't it needs sorting.

    Also, I get constant spam from this idiot not just for you but this is awful. For a start I haven't opted into this mailing list, I have unsubscribed months ago and look at the state of it. Seriously 80100 bonus?

    Mr Green Cashout Times / Pending-mrgeen-jpg

  4. #113
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    Hi colinsunderland.
    I will look into what went wrong immediately.
    Regarding this e-mail, I am not sure what this is but I will also check into this.
    Could you please PM me your details and I will make work of it.

    Kindest regards.
    Sacha

    Quote Originally Posted by colinsunderland View Post
    OK, just to give you a little feedback on this.
    If you can ask for ID, therefore meaning you have manually looked a a withdrawal, within 24 hours, then it shouldn't take 72 hours for you to check the ID. According to live chat you had extra staff in to clear the backlog for at least 1 day while it was being done, so presumably the delay was a lot longer than that before then.

    A while ago I withdrew to the wrong method by mistake (skrill instead of visa). Nothing was shown on screen to show this, and for 3 days live chat told me everything was fine, you had a backlog. 3 days later it was put back into my account, with no email or anything, I only found out as I logged into my account to get onto live chat again. I'm not sure if that has changed but if you haven't it needs sorting.

    Also, I get constant spam from this idiot not just for you but this is awful. For a start I haven't opted into this mailing list, I have unsubscribed months ago and look at the state of it. Seriously 80100 bonus?

    Mr Green Cashout Times / Pending-mrgeen-jpg

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