Uptown Aces Review
Well managed RTG casino
By Casinomeister, Last updated Feb 8, 2024
Casinomeister's Verdict
Uptown Aces Casino is a solid online casino that’s owned and operated by the Dek Media Group. The site was first launched back in 2014, making it one of ‘old-timers’ in the online gambling industry, and they have a number of sister casino sites including Slotocash Casino, Red Stag Casino, Spartan Slots and Miami Club Casino.
On the whole, we feel that Uptown Aces Casino is a safe place to play at, and they offer some great deposit bonuses, helpful customer support reps and a ton of RTG games – although their payouts could be faster. Keep reading this Uptown Aces Casino review to find out more about what the site has to offer.
A reliable RTG casino with a long history
First Impression
Uptown Aces is a casino powered by Realtime Gaming software, and it was first launched back in 2014. Despite having an online gambling license from the Government of Curacao, Uptown Aces is a safe and trustworthy site to play at, and it’s actually owned and operated by the Deckmedia casino group. Deckmedia are one of the largest online non-European gambling companies, and they specialize in creating online casinos that target the non-European markets. Some of the names they own include Liberty Slots Casino, Red Stag Casino, Miami Club, Fair Go, SlotoCash, and more
Known for being an incredibly reliable casino, Uptown Aces is known for its fast cashouts, its extensive game range and their excellent customer support portal. They’re widely regarded as being one of the top options for US players too.
If you’re familiar with Realtime Gaming then you’ll probably already know that they’re well-known for their high-quality games and software. Due to the fact that Uptown Aces runs on RTG’s software, this ensures that you’ll be able to enjoy a safe, hassle-free and responsive betting experience at all times, and all of their games are available to enjoy in so-called instant play mode. What this means, is that the games ‘pop out’ directly from your internet browser. You don’t need to download or install anything to begin playing, either.
Along with a huge range of video slots, there’s also an extensive selection of video poker machines for you to try out, and these are – again – provided by Realtime Gaming. You’ll currently find yourself able to enjoy games like Jacks or Better, Deuces Wild, Double Bonus Poker, Poker Poker and Sevens Wild.
Uptown Aces even offer a number of progressive jackpot games – and this includes both slots and casino table games. Currently, some of the progressive jackpot games you’ll be able to enjoy playing include Shopping Spree, Aztec’s Millions, Caribbean Draw Poker and Let’em Ride – the latter two are both table games and can be found under the relevant subsection.
In our Uptown Aces casino review, we’re going to be taking a look at what the site has to offer. We’ll cover everything, from the main welcome bonus (and ongoing promotions) to the games and software used, information about the website and even a close look at their mobile-optimized gaming portal. Let’s kick things off with a look at the main welcome bonus which is offered to new players.
Pros
Great selection of RTG games
Helpful customer support team
Generous bonuses and promotions
Large collection of slot games
Cons
Curacao-licensed
BONUSES AND PROMOTIONS
One of the ways in which online casinos manage to attract new players in today’s day and age is by offering a wide variety of bonuses and promotions – and Uptown Aces Casino is no different. Like many RTG casinos that place quite a bit of emphasis on the welcome bonus promotion, which allows you to claim up to $8,888 in bonus money.
Below, we’re going to be taking a look at what this welcome bonus entails – but we’ll also be looking at the other bonuses and promotions you’ll find available at Uptown Aces Casino, so you know exactly what you can expect to receive when joining this top casino for yourself.
Alternative Deposit Bonus
Uptown Aces Casino offers a pretty feature that we don’t usually see at online casino sites – and that’s an alternative casino bonus called the ‘100% low playthrough deposit bonus.’ This special bonus allows you to claim a 100% matched deposit bonus up to $100 – and the wagering requirements are just 15X, making it much easier to complete them and convert the bonus into real, withdrawable funds.
Now, there’s a couple of terms and conditions to be aware of if you choose to claim this alternative welcome bonus; first of all, it’s only available to new players – and it MUST be claimed on your first deposit. There’s a minimum deposit of $10, and you cannot claim this welcome bonus in conjunction with the other welcome bonus promotion.
What’s more, the deposit bonus play must be used playing slots, keno or scratch cards – and this means you can’t use it playing video poker games like Joker Poker or Deuces Wild – the bonus cash can only be used on the games we’ve just talked about.
Welcome Offer
Like many top online casinos, Uptown Aces offer an incredibly generous welcome bonus offer – and there are two different parts to their main promotion. The first offer you can claim is their slots bonus – and this gives you a deposit bonus on your first six deposits. Check it out below:
- 1st deposit – Get a 250% match up to $2,500
- 2nd deposit – Get a 150% match up to $1,500
- 3rd deposit – Get a 100% match up to $1,000
- 4th deposit – Get a 100% match up to $1,000
- 5th deposit – Get a 100% match up to $1,000
- 6th deposit – Get a 100% match up to $1,888
Now, if you prefer to play casino table games, you’ll be pleased to learn that Uptown Aces also offer a table games welcome bonus – and this can be claimed over your first two deposits. Check it out below:
- 1st Deposit: Get a 150% matched deposit bonus up to $750
- 2nd Deposit: Get a 75% matched deposit bonus up to $750
If you choose to claim the first welcome bonus (the slots bonus) you’ll need to wager the funds a total of 35X so they can be withdrawn. If you choose to claim the second bonus (the table bonus) you’ll need to wager the funds a total of 25X. You can read the full terms and conditions of the offer at Uptown Ace’s website.
Uptown Aces Casino offers players the chance to claim this welcome bonus up to 7 days after you first join the site – although you should be aware that there are some notable terms and conditions, including a minimum deposit limit and certain online casino games that are excluded from being played while using bonus funds.
$25
Up to 350 Free Spins on top of welcome bonuses
No Maximum
UPTOWN1ACES, UPTOWN2ACES, UPTOWN3ACES, UPTOWN4ACES, UPTOWN5ACES, UPTOWN6ACES
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No-Deposit & Free Spins Offers
While no-deposit bonuses and no deposit free spins have become increasingly rare at online casinos, Uptown Aces Casino is one of the few sites to still offer such a promotion – and when joining, if you use the code “20FREECHIP” you’ll be able to claim a complimentary $20 bonus chip!
Of course, like all no-deposit bonuses, this $20 free chip comes with some special terms and conditions; for example, you need to complete wagering requirements of 60X before you’re able to cashout anything from the bonus, and there’s also a maximum cashout limit of $200.
Still, while some players may find it annoying to see that there’s a $200 max cashout limit that’s almost double what you can typically expect to find offered at casinos, and it’s a great way to try out the entire Uptown Aces Casino platform without having to worry about committing any of your own money.
VIP and Loyalty Programs
Here’s what Uptown Aces Casino has to say about their loyalty program:
Complimentary (comp) points are a traditional way for casinos to reward their players. You get comp points for your wagers on casino games. Those points can later be converted into cash or used to redeem prizes and gifts.
At Uptown Aces you begin earning comp points automatically. It couldn’t be simpler. You don’t have to sign up to a special loyalty program as land-based casinos require you to do; only then to receive a reward card that you must present at every table or slot you visit. At Uptown Aces the comps are generated as you play from day one.
Comp points are essential for you to get more play-time and bigger chances of winning at casino games.
Visit the Uptown Aces cashier and open the “My account” tab. Click on “Comp Points” to see how many comps you have. For every 100 comps you can get $1. You are welcome to redeem as many points as you’d like every time.
If you want to generate comps at a higher rate, then you can apply to our VIP Program. VIPs get comps at a higher rate on most Uptown Aces games.
Be sure to play our highlighted slots to earn double comp points on ALL your wagers this month!
Cash Bandits: The original bandits with 25-paylines, the renowned Vault feature where you can bag up to 90 free spins and x12 prizes! This bonus feature has helped thousands of players win big!
Cash Bandits 2: The sequel that doesn’t disappoint! It’s a 25-reel slot with medium variance, so you can look forward to some epic bonus features. It offers two progressive jackpots, which can be won at random after any spin!
Cash Bandits 3: The third installment of the bandit series, this time with 3D graphics and very high variance! You’ll find revamped wild symbols and bonus features, trigger the all-new Vault Feature and win up to 390 free games at x23!
Uptown Aces Casino has a really good loyalty program and it’s open to all players from the moment you join the online casino – so we can see why the site is well-known within online gambling circles for offering one of the more generous VIP schemes around.
BANKING AND PAYMENT METHODS
When it comes to payment methods, Uptown Aces Casino works hard to ensure that all players can make deposits and withdrawals using the banking option that is most suitable for them. However, we should point out that you won’t find as many banking options as you would if you were to play at European-licensed online casinos and that is simply due to the regulatory issues that Uptown Aces Casino faces by operating in certain markets.
Thankfully, it’s incredibly easy to make deposits and withdrawals at Uptown Aces Casino and the site accepts a wide variety of different banking methods for you to take advantage of. For example, the online casino accepts all major debit and credit cards including Visa and MasterCard, and there are no fees or charges attached to make deposits using a credit or debit card – although your bank or card issuer may charge a fee which currency you are choosing to deposit in.
Uptown Aces Casino also accepts a few popular EWallets like Neteller and Skrill, and this is ideal as it allows you to instantly fund your without having to worry about going through a banking partner like your bank. The fact that Uptown Aces Casino offers EWallets as a payment method is also highly beneficial to those who want to be able to cash out their winnings immediately – and this is made possible thanks to the fact that EWallets do not generally have longer processing times.
More recently, Uptown Aces Casino started to integrate various crypto currencies into their online gambling platform, and this means that you can now make deposits and withdrawals – as well as playing most of the casino games offered on the site – using crypto’s like Bitcoin and Ethereum.
Of course, the major benefit of using crypto currencies like bitcoin is the fact that they are completely decentralized; you do not have to worry about your bank or credit card issuer declining the transaction. Deposits and withdrawals made using crypto currencies are also instant, although when it comes to withdrawals you will need to wait for the casino to process your withdrawal request before the funds appear in your crypto wallet account.
As previously mentioned, Uptown Aces Casino does not charge any fees for making deposits at their website, and your deposit will be credited to your account immediately once the site has successfully processed your transaction.
Withdrawal Speed
When it comes to withdrawals, Uptown Aces Casino isn’t the fastest in the world but the speed at which they handle their cash out requests shouldn’t be an issue for the vast majority of players. Once you have submitted a withdrawal request the team will aim to process it within 24 hours. Of course, for some players this time-frame is going to be a little long, and we completely understand that.
In today’s day and age it is unusual to see casinos taking longer than 24 hours to process cashouts, so in the future this is something that we feel Uptown Aces Casino could improve upon.
There are some maximum weekly withdrawal limits although these can vary quite a lot depending on your status of the casino. For example, VIP players will find themselves able to withdraw much larger sums of money on a weekly basis than those who are new to the website.
Responsible gaming
Uptown Aces Casino takes responsible gambling very seriously, and they offer a dedicated help area on the site where you can obtain information and support if you’re concerned about how much time or money you’re spending gaming online. The casino also provides you with a variety of tools to help you monitor and regulate your gaming, the most popular of which is the deposit limit feature.
A deposit limit allows you to put a monetary limitation on the amount of money you may deposit into your casino account on a daily, weekly, or monthly basis – and after you’ve hit your limit, you won’t be able to deposit any more money until the timeframe you specified has passed.
In addition to the deposit limit tool, the casino offers you to enter into a time-out or self-exclusion agreement, both of which are supposed to be harsher methods for detecting gaming. If you opt to enter into a time-out agreement your Uptown Aces Casino account will be closed for a period of time between 24 hours and 6 weeks. During this time it is not possible to login to your account – although once the time-period has passed your online casino account will be reopened automatically.
If you choose to enter into a self-exclusion agreement, however, then things get a bit stricter – and it’s designed as more of a long-term solution. You will not be able to login to your account for at least 6 months – and for those who are sure that they want to take a permanent break from online gaming, it’s also possible to request that your online casino account is closed permanently.
Unfortunately, the online casino does not enable you to establish any of these limitations yourself, therefore we will have to contact a member of the casino’s customer service team to get them added to your account. This is something we don’t agree with since we feel players should be able to simply and quickly establish and control their own limitations; in the future, we’d want to see Uptown Aces Casino allow players to create, control, and manage their own limits straight from their account.
Customer support
Whenever our team of iGaming experts is putting together a new casino review, one of the things they make sure to look at (as it’s often neglected in other casino reviews) is the customer support facilities. You see, most casino reviews focus on things like bonus cash, game selection, minimum deposit limits, and so on – but we realize that it’s incredibly important to have good customer support facilities available, especially if you plan to play at a casino regularly.
When we were putting this review of Uptown Aces online casino together, our team found that the customer support team is available 24 hours a day, 7 days a week – and this, in our eyes, is a big plus point as it allows you to get help and support no matter what time of day or night you’re running into issues.
Furthermore, there’s a few different ways that you can contact the customer support team – and the first is to use the live chat facility. The live chat customer support team works 24 hours a day, 7 days a week, and this allows you to speak, in real-time, to a member of the team directly from your internet browser window.
To start a live chat conversation you simply need to press the small speech bubble icon which is found in the bottom right-hand-corner of the screen. You will then notice that a small popup box appears, and you’ll be prompted to enter your question.
If you’re unable to use the live chat facility (for example, those playing in Uptown Aces Casino’s mobile casino may find it hard to use) then you’ll be pleased to learn that Uptown Aces Casino also offers customer support via email.
However, the customer support team doesn’t work 24 hours a day, 7 days a week when it comes to email support – so just be aware that you may find yourself waiting up to 48 hours to receive a response. If your query is urgent we strongly recommend using the live chat facility as it will enable you to get speedy and fast responses to your questions.
KYC
One of the most significant changes in the last five years or so is that online casinos are now subject to more laws and regulations than they were previously. One of the most important requirements that online casinos must follow currently is verification and anti-money laundering, which means that all licensed and respectable casinos must do what are known as know your customer checks on their players.
These checks are used to validate the identification of players to ensure that they are above the age of 18, and while they may be inconvenient, it’s worth noting that the casino is required by online gambling authorities to do them.
Before you can make a withdrawal at Uptown Aces Casino, you must go through and complete a customer check and have your customer number. To pass this verification, you must upload confirmation of your identity as well as proof of your address.
A copy of your passport or driver’s license is acceptable, and you may submit a copy of a utility bill, bank statement, or other official letter that indicates your full name and address for proof of residency. The documents must be from the recent three months.
According to active players on the site, the customer support team verifies documents within 24 hours; it’s usually much less than that, and in some cases it can take longer – but 24 hours is the ballpark you should expect to wait once you’ve submitted your documents before your withdrawal is processed.
Website Experience and Features
Desktop and Mobile Gaming
In the next section of our review we’re going to be looking at two things; the functionality of the main Uptown Aces Casino website, and the mobile casino. First things first – like almost all RTG casinos, Uptown Aces Casino’s desktop site isn’t the most modern-looking, and we think that it’s fair to say there’s quite a lot left to be desired here, as it simply looks out of date.
Pretty much the only thing that looks modern is the main banner image on the homepage – and other than some neon lights illuminating the page, there’s not a huge amount going on.
For example, the main navigation menu looks quite out of place; there’s nothing particularly special about it, and the font used for the text also looks pretty dated.
What’s more, many of the information pages – for example, the responsible gambling page and the bonuses and promotions page – feature text that’s not formatted and looks wildly out of place. OK, it’s not the worst thing in the world but it does have an impact on the overall look and feel of things and the design of the online casino is a far-cry from what you’d expect to see at more modern, user-friendly casinos.
Moving onto the mobile casino; when we first accessed the Uptown Aces Casino websites from our mobile device we were surprised to find a download button. However, it’s important to point out that this is actually a button to download a desktop client on the main version of the website and it doesn’t actually do anything when pressed via mobile devices.
On the whole, the mobile casino works pretty well – although we stick to the comments that we made about the main desktop version of the site; everything looks dated and we feel it could definitely benefit from a little modernization. Still, the games load fairly quickly and it’s easy to contact the customer support team through live chat, if needed.
Daily Freerolls & Guaranteed Tournaments
When our team was putting this Uptown Aces Casino review together they were happy to find that the online casino offers daily freerolls and guaranteed tournaments – and this allows you to take advantage of daily tournaments, some of which offer pretty nice-sized prizes! OK, you’re not going to win life-changing sums of money from playing these tournaments, but they can be a nice little way of topping up your balance.
Note: the tournaments at Uptown Aces Casino are only available to play through the downloadable version of the online casino. This means that if you’re playing at the internet browser browser version of Uptown Aces Casino – or you’re playing at the mobile casino – you won’t see any of the tournaments available.
We really like the fact that Uptown Aces Casino is still continuing to offer these types of promotions. In our eyes, it’s a shame that so many online casino sites today have stopped running tournaments; after all, they allow players to interact with the casino in ways you can’t really do in other ways, and they also allow you the chance to win some pretty decent amounts of cash – so it’s a win-win as far as the player is concerned, in our eyes.
Brand games
Providers
As we have already mentioned a number of times in this Uptown Aces Casino review, the site is built using Realtime Gaming’s software, and this does mean that you will not find any games on offer other software providers; for example, you will not find NetEnt, Microgaming or Quickspin games available to play at Uptown Aces Casino.
Of course, for some players this is going to be a bit of a turnoff, and we understand that today, many players go in search of online casinos that offer a broad array of choice.
However, it is important to note that Uptown Aces Casino does offer the full catalog of Realtime Gaming games, and this means that you can enjoy a portfolio of more than 400 different titles – including everything from video slots and casino table games to video poker and instant win games.
Slots
Given that Uptown Ace’s website is produced by Realtime Gaming, it makes sense that the games too are from the game developer. We’re pleased to say that RTG’s full selection of video slots can be played at the online casino, and this means you’ll be able to enjoy titles such as Achilles, Aladdin’s Wishes, Bubble Bubble 2, Builder Beaver, Coyote Cash, Crazy Vegas, Desert Kingdom, Dirty Martini, High Fashion, Hercules the Immortal, Kung Fu Rooster, Lion’s Lair, Lucky Tiger, Megaquarium, Mister Money, Spirit of the Inca, Super Diamond mine, Texan Tycoon and The Naughty List.
Live Dealer Games
Unfortunately, Realtime Gaming casinos rarely offer any live dealer casino games and Uptown Aces Casino is no exception to this rule. Realtime Gaming does not currently produce any of their own live dealer casino machines, which means that online casinos like Uptown Aces Casino don’t really have the ability to offer their players a live casino experience.
While it is true that some Realtime Gaming casinos have partnered up with live casino providers like Evolution Gaming and NetEnt, due to regulatory concerns it is generally just too much hassle – and it costs too much money – for the casino platform, and it appears as though this is the case at Uptown Aces Casino.
We would definitely like to see Uptown Aces Casino partnering up with a company like Evolution Gaming to ensure that in the future players are able to enjoy playing live casino games; for now, however, players are unable to enjoy live casino titles at the site, so if these games are something that you are specifically looking for you may be better suited choosing another casino – preferably one that is not powered by Realtime Gaming software.
Roulette
Disappointingly, Uptown Aces Casino offers just two variations of Roulette – American and European Roulette – and this means that you simply won’t find yourself able to enjoy the same variety that you’d find at most other online casinos today.
We’re not entirely sure why the offering is so scarce – and it’s a shame, we feel, as Uptown Aces Casino has a lot of potential and they could expand their Roulette game offering to make things much more appealing to players
Blackjack
Like Roulette, the offering of Blackjack games at Uptown Aces Casino is somewhat underwhelming, and you’ll find just three different variations of the game to enjoy, including regular Blackjack, Blackjack Perfect Pairs and Suit ‘Em up Blackjack.
We understand that Uptown Aces Casino is limited to the games that RTG produces but we’re still not entirely sure why they’re not able to offer a more substantial range of games – especially when we know RTG does indeed offer more choice.
Table Games and Video Poker
Again, the selection of casino table games at Uptown Aces Casino isn’t anything special – and we were very surprised to see that they don’t currently offer any Baccarat or Craps – two of the most popular games among players. In fact, the only other casino table games that you’ll find on offer at Uptown Aces Casino include Caribbean Hold’em Poker, Caribbean Stud Poker, Tri-Card Poker, Caribbean Draw Poker and Let’em Ride.
We feel that Uptown Aces Casino could definitely do a better job of building out their game library when it comes to casino table games, but we suppose it’s not the absolute end of the world as most of the main bases are covered.
Thankfully, the video poker selection at Uptown Aces Casino is much more impressive – and at the time of writing there were some 16 different variations of video poker to choose between; for example, you’ll find classics like Bonus Poker, Sevens Wild, Joker Poker and Aces and Eights.
Progressive jackpots
While our team was putting together this review of Uptown Aces Casino they were pleased to find that the site offers a rather large selection of progressive jackpot games – and these games are something that Realtime Gaming has become quite well-known for as they allow you the chance to win hundreds of thousands of dollars, while staking relatively small amounts of money.
The way in which Realtime Gaming’s progressive jackpot titles work depends on which game you are playing. While some of their games have specific bonus features that need to be triggered in order to win the progressive jackpot, the vast majority of titles award progressive jackpots on a random basis.
This means that any time you are playing one of the progressive jackpot games for real money, during a spin one of the progressive jackpots can be awarded, when this happens a pop-up box will simply appear on your screen and announce that you have won one of the jackpots.
One of the features that we really like about Uptown Aces Casino’s website is the fact that they have a dedicated section for all of the different progressive jackpot games available to play at their site.
To access this section you simply need to navigate to the main game navigation menu and click on the progressive scan stop you will then be taken to a page where you can view all of the different progressive jackpot games which are available, and Uptown Aces Casino also allows you to view the current jackpot amounts by hovering over the game.
This allows you to see exactly how much a specific game jackpot is worth without manually needing to open up and load the game to see it.
About the Team and History
Uptown Aces Casino was launched back in 2014 – so they’ve been in operation for almost a decade. While they’re not the most well-known online casino in the world, they’re quite popular among players in North America thanks to their RTG platform – and they’ve recently started to grow in Europe, too.
Uptown Aces Casino is owned and operated by a company called Deck Media N.V. – a fairly well-known operator who’s also responsible for other online casino sites like Miami Club Casino and Sloto Cash.
Unfortunately, Uptown Aces Casino only holds an online gaming license from the government of Curacao – which is undoubtedly a disadvantage to some players as Curacao has a pretty poor reputation when it comes to regulation.
Still, despite this, Uptown Aces Casino has done a great job by offering players a wide variety of slot games, progressive jackpot slot games, a few casino table games – and a really great selection of video poker.
Complaints and Track Record
Uptown Aces Casino has a fairly good reputation – as do most Deckmedia Group N.V. casinos – but there have been some issues, mainly surrounding payouts. Below, we’re going to take a look at what some players on our forums are saying about their experiences at the casino. First up is Vasandsome, who had problems getting his withdrawal. Unfortunately, he never came back to update us on what happened, but here’s what he had to say:
“Uptown Aces casino doesn’t want to pay out winnings. Some time ago I registered at this casino and used the no deposit bonus. Important note that when I registered on the casino website, I read the casino rules and there were no restrictions in the casino rules for my country.
After fulfilling the conditions of the bonus, I sent the documents to verify my account. The casino replied to me that the documents were accepted and I put the winnings on withdrawal. And then the following happens. A couple of days later, a letter comes from the casino with a request to send another document for verification.
After one or two days I went to the email to send the second document and was shocked. I saw a letter stating that my winnings were canceled and the reason given is that my country is on the list of prohibited countries to receive bonuses.
I re-read the rules again and my country really somehow magically ended up on the list. But please note that when I registered, my country was not on this list. I do not want to say anything bad about this casino, but in my opinion, such actions of the casino indicate that the casino is just making up reasons not to pay me honestly winning money. I ask for your advice and help in this situation.”
Another member, Micktor, posted the following:
“Hi people, just looking for some advice on what to do next. I had a payout declined at Uptown Aces. The reasons are below.
1. Each promotional offer is available only once per person, family, household address, email address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc).
2. Only one Real account per player is permitted. Multiple accounts will be closed. Players who register multiple accounts (including accounts with different personal details) will not be eligible to receive any winnings, and all withdrawals will be canceled.
The promo I used was a manager’s easy win bonus sent to my email. These bonuses are not advertised to use normally as far as I know. Deposit $25 200% Comeback Bonus! (Easy-Win Low Playthrough!)
The multiple accounts they think I have are 1 account at Uptown Aces USD and 1 at Uptown Pokies AUS. But I had a withdrawal at Uptown Pokies which was paid out AFTER my withdrawal was denied at Uptown Aces?? if they really believed i was a multiple account cheat would they have paid out my other account? Anyway, any feedback is appreciated. I have been ghosted by support and chat will tell me nothing.”
However, he posted around a week later to let us know that the online casino had been in touch and they’d agreed to pay him his winnings – way to go Uptown Aces!
Cappync had a small issue with a payment, as shown below:
“I have a pending withdrawal via Western Union at Uptown Aces Casino. It’s been about a week and so I figured I would contact them to see what was up. I just got off chat with the VIP rep there and was told they are having “an issue with their WU withdrawal system and they hope to have it resolved by NEXT WEDNESDAY”.
This is not a complaint, I have always been paid by Sloto and Uptown Aces. I just wanted to let everyone know, in case you are hoping for a speedy withdrawal… it ain’t going to happen.”
However, two days later a member from the customer support team responded to the thread and the same day Cappync posted once more to let us know that the withdrawal had gone through and he’d received his winnings.
And finally, here’s a more positive post from a member called CIN:
“I received an email for a min $20 deposit, the offer was 50% match, 50 free spins at 15x. The live chat support person said this was a mistake, it was a $25 min deposit. So I bought another voucher for $5 and added it. The live chat person stated it had to be 25 but the deposit could be separated. After I put the other 5 he said it cannot be separated, his error but for my trouble he would put $50 in my account.
When I checked my balance I did have $75 total in my account, except the playthrough was $3000. What?…a 60x playthrough, no free spins. Anyway to make an unhappy situation happy, Uptown Aces honored the original coupon , in a timely manner. I thought I would give them a try and I’m really glad I did, a really nice place to play.”
On the whole, Uptown Aces Casino has a pretty good reputation here – and while (as with any online casino) they’ve had their share of problems, to their credit, the customer support team works diligently to sort them out as soon as possible – ensuring that you’re able to enjoy an uninterrupted and hassle-free gaming experience.
Casino Facts
| Founded | 2010 |
| Accredited at Casinomeister | January 2011 |
| Jurisdictions | Curaçao Master License 365/JAZ |
| Casino representative | Representative for Deckmedia Brands |
| Affiliate program | Total Affiliates |
| Is this casino certified at Casinomeister | No |
| Payout time | 24 hrs |
| Reverse time | 24 hrs |
| Payout limits | There is a weekly withdrawal limit of $5,000 per week. Please note that management may determine more or less weekly withdrawal limits depending on your VIP status |
| Weekend payouts | No |
| Locks withdrawals | No |
The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
bryan@casinomeister.com
