Casino Kingdom Review

Customer support

There’s nothing worse (and nothing more overlooked by players) than an unreliable customer support facility when it comes to playing at online casinos. That’s one of the reasons why, when we’re reviewing online casinos, we take great care to look at the customer support facilities offered. Our online gambling experts look very closely at how the customer support team handles questions and how they deal with complaints.

When we were putting together this review of Casino Kingdom Casino, we spent a fair bit of time looking at the customer support facilities. To our surprise, Casino Kingdom Casino did a much better job than expected. Their customer support team works 24 hours a day, seven days a week which means you can get help and support no matter what time of day or night you’re playing, and they can be contacted in three different ways.

First of all, you’ll be able to use the live chat facility. Live chat allows you to speak to a member of the customer support team in a matter of seconds. It works similarly to Facebook Messenger; you simply open up a live chat window and text-chat with a customer support team member until your question or query is resolved.

Casino Kingdom Casino also runs several toll-free phone numbers. We were pleased to see that they have phone lines covering all parts of the world, so you won’t have to worry about paying to get in touch no matter where you’re playing from. Finally, if you don’t want to use the live chat or phone support options, you can resort to contacting the customer support team at Casino Kingdom Casino via email. However, if you choose to use email, you may wait up to 24-48 hours for a response. So, we’d recommend using one of the other two contact methods for anything urgent.

KYC

Casino Kingdom has a pretty strong reputation in all aspects of online gambling. While they do not require players to complete a know-your-customer check upon signing up to their site, they regularly carry out these checks when a player first requests a withdrawal or has deposited a certain amount of money. The amount of money it takes to trigger one of these requests is not made public, but we suspect it is between $1000 and $2000.

If Casino Kingdom asks you to complete a verification check, you will need to provide documentation showing a few things; first, you will need to provide them with proof of your name. Acceptable proof of name includes a copy of your driver’s license or passport. If you do not hold either of these documents, a national ID card is also accepted. You will also need to provide proof of your address that shows your full name; this must be a document issued within the last three months.

If you choose to make deposits using a credit or debit card, Casino Kingdom may also ask you to verify ownership of the card. This means that you will need to provide proof that you are the legal owner of the card and that you have it in your possession. To pass this check, the casino will usually require you to take a photograph of the card while blanking out the sensitive card information.

Once you submit your know your customer documents to the online casino team, they will aim to process them within 48 hours. If they need any additional information, they will contact you by email. However, from what we’ve heard, they try to make things as easy as possible, and there are rarely any obstacles or hoops to jump through, as is the case with so many other online casinos today.

Website Experience and Features

In today’s fast-paced and cutting-edge online gambling industry, most online casinos are working harder than ever to ensure that their website is as user-friendly and easy to use as possible. While we were writing this casino review, we spent quite a lot of time looking at how the website was built and how easy it was to use.

We are pleased to say that, on the whole, we found the casino site to be incredibly fast, easy to navigate, and easy to use. Creating a new account takes just a minute or two, ensuring you can get registered and begin playing your favourite games almost immediately.

Please note that you will need to confirm either your email address or phone number, depending on which country you’re playing from. However, once this is done, your account will be open, and you will then be able to begin playing in seconds.

There’s also a fully functional mobile casino, which you can access easily and quickly directly through your mobile device’s internet browser. From here, you can either log in to an existing account or create a new account. You’ll find that all of the functions available on the desktop website are found in the mobile casino too.

Brand games

Providers

Casino Kingdom Casino is powered exclusively by Microgaming; you won’t find any other game developers or software providers on offer at the online casino. You won’t be able to play games from other companies like, for example, NetEnt, Big Time Gaming or Quickspin.

While this is likely to be a turn-off for many players, it’s worth noting that online casinos like Casino Kingdom Casino know what they’re doing. They have managed to make quite successful careers off focusing on a singular game developer like Microgaming. Of course, it’s not going to be up every player’s alley. Still, if you’re a fan of Microgaming’s casino table games and video slots, then Casino Kingdom Casino will not disappoint!

Below, we will look at some of the different games you’ll find yourself able to play at Casino Kingdom Casino, starting with a look at the video slots on offer.

Slots

You’ll find yourself able to play a huge selection of video slots at Casino Kingdom Casino. As you can probably imagine, all of these slot machines are from Microgaming. Let’s take a look at a couple of the most popular video slots you’ll be able to play at Casino Kingdom Casino:

Immortal Romance is a game from Microgaming, and it’s arguably one of their most successful video slots ever created. It’s recently been re-made into an HTML5 version, improving the graphics and making the gameplay smoother. Play Immortal Romance for yourself, and you’ll find that you can win upwards of 12,000X of your bet. Much of the game’s win potential is found within the main Free Spins bonus round, where you can choose one of four different Free Spins features.

Break the Bank Again has been one of Microgaming’s most successful games for over a decade for good reasons. If this 2008 release seems to be a little lacking in creativity, then make sure you stick around and don’t dismiss it too early!

If it forms part of a successful winning combination, the multiplier Wild can help you increase your winnings by multiplying all prizes by 5x. Since the Free Spins round multiplies all wins by 5x, the biggest wins can be formed when multiplier Wilds are used during the Free Spins feature; the win multiplier would be worth a staggering 25X! You can win up to 37,575 times your bet in a single spin, which is reason enough to try out this iconic Microgaming video slot for yourself.

All of the video slots at Casino Kingdom Casino can be found under the ‘slots’ tab. Unfortunately, there isn’t a function to search through the titles by name.

Live Online Casinos

Unfortunately, Casino Kingdom doesn’t currently offer any live dealer games whatsoever. We feel this is really quite strange. It’s quite a big turn-off for many players for an online gambling website in 2022 to not offer live dealer games. That being said, we do understand why the online casino doesn’t offer live dealer games, and it’s likely down to the fact that Microgaming stopped developing their live dealer games a while ago.

This means that online casinos like Casino Kingdom are pretty limited in what they can do. Since Microgaming has pulled all of its live dealer games from the shelves, online casinos that rely exclusively on Microgaming’s software don’t have much choice.

Still, in the future, we’d like to see Casino Kingdom partnering up with a third-party game developer like Evolution Gaming, as this would enable them to offer live dealer games to their customers — and make sure that they’re not getting left behind in an already-competitive online gambling industry!

Table Games

Casino Kingdom offers players the chance to enjoy a small yet sufficient selection of casino table games. There’s also a decent number of video poker machines available.

Progressive jackpots

You’ll be pleased to learn that at Casino Kingdom, you’ll find Microgaming’s full collection of progressive jackpot games. These include games that have free spins bonuses where progressive jackpots can be won, along with video slots that offer special “pick me bonus” rounds for the progressive jackpot! Casino Kingdom lists all the progressive jackpots on offer from the main ‘jackpots’ tab on the game navigation menu.