Winspirit Review

Customer support

Winspirit Casino offers one of the most comprehensive – and, dare we say impressive – customer support facilities we’ve seen in some time. Rather than clicking the “Support” tab, on the main right-hand side navigation menu, however, you’ll want to enter the FAQ section, instead.

Here, you’ll be taken to a huge page, which includes tens of questions and answers covering everything from bonuses and promotions to account management, and even responsible gambling. Unlike many online casinos today, the answers to these questions are in-depth – and it’s a solid place to start should you run into any questions while playing at Winspirit.

Now, if you still need to contact a member of the customer support team, you have a few options. Firstly, you can use the live chat facility to chat with a member of the team in a matter of minutes. The live chat facility operates 24 hours a day, seven days a week, and is available in multiple languages. You can also reach out to the team via email on support@winspirit.com 

KYC

Unlike many Curacao-licensed casinos, Winspirit has a pretty well-explained Know Your Customer (KYC) page setup. Here, they explain why verification checks are required, how they’re carried out, and what you, as a player, can expect from them. For example, they state:

“In order to avoid money laundering, it is impossible to conduct financial transactions without identity confirmation. To confirm, you need the following copies of documents: an account statement in the bank from which the funds were deposited, a photo of the bank card on both sides from which the funds were deposited. All digits of the number except the first six and the last four must be covered in the picture. If the embossing is visible on the back of the card, it must be closed as well. CVV2 code must be closed. You will also need copies of   driver’s license, passport and identification code. Any of these documents at the choice of the User is accepted for verification.”

While it’s unclear exactly what thresholds will trigger a Know Your Customer (KYC) check (or whether it’s simply for ANY amount), it’s good to see the casino being upfront about this – and that’s definitely a plus point in our eyes.

Website Experience and Features

Winspirit Casino has done an excellent job with its design. While it may appear slightly too futuristic for some, here at Casinomeister, we feel they’ve managed to get things ‘just right.’ The site is clean, responsive, and easy to use – and loading speeds are kept to a bare minimum; something our team of experts found while playing at the site for the purpose of writing this review.

Visually, Winspirit is designed primarily around a purple and black color scheme. Unlike most online casinos, you’ll find the “Log In” and “Sign Up” buttons at the bottom of the page, along with tabs to access Casino, Live, and Sports.

There doesn’t appear to be a mobile casino app available (at the time of writing), but our team did thoroughly test the mobile optimized version of the casino while writing this review. Again, nothing bad to say here, really. The mobile site is fast, responsive, and easy to use – and we tried registering an account, finding it to take just a couple of minutes, even from our mobile device!

Brand games

Providers

Winspirit Casino offers games from various software providers. While reviewing the casino (we were accessing the site through a Canadian IP address, so you may notice some differences depending on where you’re playing from) we found the following game developers:

Playson, 3 Oaks Gaming, VoltEnt, Upgaming, Galaxies, Platipus, Amarix, Pascal Gaming, BGaming, Pragmatic Play, Orbital, NetGame, TrueLab, Rival, Gaming Corps, Games Global, GameBeat, Thunder Spin, Gamzix, RubyPLay, NetEnt, Play’n Go, Amigo Gaming, Popiplay, Zillion, 1Spin4Win, Booming Games, KA Gaming, Yggdrasil Gaming, Belatra, Onlyplay, GameArt, Endorphina, Nucleus Gaming, Spinomenal, Tom Horn Gaming, Mascot Gaming, Reevo, Barbarabang, Amatic, Betsoft, Swintt, Spribe, Hacksaw Gaming, Vibra, CT Interactive, Mancala Gaming, Slotmill, Smartsoft Gaming, Kalamba Games, Igrosoft, OneTouch, Push Gaming, Ela Games, Apparat, AvatarUX, and 5 Men.

Slots

With online casinos now offering thousands of video slots, it’s become harder and harder to effectively evaluate what’s actually on offer. Here at Casinomeister, we have a semi-recent practice of looking at the “Hot Slots” tabs on casinos to see what’s being advertised as popular – and this is true for our review of Winspirit Casino, too.

Here, we found titles like 777 Fruity Classic, Golden Toro, Lady Wolf Moon, Zeus Versus Hades: Gods of War, Katana Klash: Hold “N” Link, 3 Carts of Gold, Fishing Floats, Super Hot Chilli: Hold & Win, and Rabbit Bonanza.

We also checked the “New” tab to see which games had recently made their way to the site. Here, we found titles like Book of Atlas, Lucky Penny, Cash Flip Devil’s Coin, Aztec Treasure Hunt, Star Stash, Miner’s Fortune, Double Steam, Queen’s Corgi, and Kraken’s Hunger.

From what we can see, the slot offering at Winspirit is substantial – and they appear to get new games very frequently.

Live Dealer Games

Winspirit Casino offers an exceptional live dealer casino product, and you’ll find games from more than half a dozen providers. This includes Smartbet, Pragmatic Play LIVE, imaginelive, VTVVet, ElCasino, Better Live, LuckyStreak, Absolute Live Gaming, and XPROGaming. We like that you can see how many live dealer games are available from each provider – and you can also filter the live games by provider, which is neat.

Everything within the live dealer casino is well-organized into categories, too. For example, at the top of the screen there’s the “Roulette” category, where you’ll be able to browse all of the Roulette games on offer.

Directly below, there’s Blackjack – and then, using the smaller navigation menu at the top of the screen, you can access other live titles like Poker, Game Shows, Baccarat, and Bingo Live.

Table Games

Under the “Table Games” tab you’ll find all of the non-live casino table games alongside instant win titles and more. In the table games department, for example, we found Craps, Blackjack Single Deck, Roulette, and European Roulette.

There’s also some great instant win titles, like BGaming’s Plinko, Orbital’s Spheres, Mascot Gaming’s The Candy Keno, and Turbo Games’ Crash.

Progressive jackpots

the main game navigation menu. Here, you’ll be able to scroll through all of the localized and progressive jackpots on offer – although, unfortunately, there are no live jackpot tickers, so you can’t see the jackpot amounts before loading the games.

Some of the popular jackpot games we saw advertised included Piggy Bank Area Link, Skull Coins, 30 Coins: Hold the Jackpot, Lucky Piggies, Dragon’s Element, Cash Vault: Hold “N” Link, Coin Volcano: Hold and Win, and Cash Flip Devil’s Coin.