Virtual City Review

Microgaming download - but not accredited

By Casinomeister, Last updated Mar 31, 2024

Casinomeister's Verdict

Virtual City Casino has been listed at Casinomeister for quite a long time. The complaints that they generate are seriously on the low end. In other words, they have their act together with an outstanding management team and casino rep. Their withdrawals may seem relatively slow, but once you are in their system, they speed up a bit. We are in direct contact with the management team and ownership, which are fair and trustworthy.

Rarely a complaint

7.5 Our Rating
8 Player Rating
virtualcitycasino.eu
2002
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Microgaming...

First Impression

Virtual City Casino welcomes users into its ‘lobby area,’ a clean and spacious entry page. You can easily access the main game categories from the lobby area and navigate to other important sections such as banking transactions, account details, gameplay history, and loyalty point management.

The main game categories, including classic slots, video slots, blackjack, video poker, jackpots, multiplayer & tournaments, and other game varieties, are presented as tabs in the central area of the page. It’s worth noting that they have included a ‘Favourites’ tab, allowing easy access to the games you have marked as favourites. This demonstrates their consideration for user interface and player-oriented usability.

Virtual City Casino offers a variety of popular progressive jackpot game titles such as Mega Moolah, King Cashalot, Major Millions, and Roulette Royale, among others.

Navigation to other site sections is conveniently placed in a bottom navigation bar. In addition to the previous sections, there are tabs leading to promotional offers, company news, an FAQ page, and a ‘contact us’ page.

Virtual City Casino prides itself on providing excellent support. They offer different contact numbers to reach friendly and helpful staff members based on your country, language, and time zone. Like many other online gaming sites, Virtual City Casino also displays a list of recent winners, providing players with a sense of the casino’s excitement as they play.

The site was launched in 2002 and holds a licence from the Kahnawake Gaming Commission, the MGA, and the UKGC. Whether you want to learn about the deposit bonuses on offer, the Casino Rewards Club, or why you play at only trusted deposit casinos, keep reading this review!

Pros

  • More than two decades of experience

  • Licensed in the UK, Malta, and more

  • Massive selection of Microgaming games

  • Great video poker selection

  • Part of the Casino Rewards VIP scheme

Cons

  • Payouts take 48 hours

  • Low withdrawal limit of $4,000/week

BONUSES AND PROMOTIONS

Like all Microgaming casinos online, Virtual City understands the importance of rewarding players from the moment they first sign-up. Many Microgaming casinos offer free money bonuses, like Virtual City – and below, we will look at the casino rewards you can claim when you join the site. To begin, we will look at the main welcome bonus.

Exclusive offers

 

Welcome Offer

A great welcome bonus is vital for any casino wanting to succeed. Whether this is the first casino you’ve joined or you’re already used to playing Microgaming games, Virtual City has done their best to look after all its new players.

They offer a great welcome bonus to players who register an account and make a deposit. After enjoying a $50 no-deposit bonus, you can claim a 100% matched deposit bonus worth up to $480.

The main welcome bonus comes with a 30X playthrough requirement, which is pretty low compared to other casinos. Plus. Unlike other sites that make up the casino group, the wagering requirements can be completed on casino table games. Note this doesn’t apply to the whole group. Casino Virtual City allows the wagering requirements to be completed on some casino table games, but your bonus money will still show as unavailable on progressive jackpot games.

If you have any doubts about the bonus or worry about which games you can complete the wagering requirements on, contact the live chat support team, who’ll answer your questions.

No-Deposit & Free Spins Offers

Virtual City Casino offers an enticing no-deposit bonus that differentiates it from other online casinos. As a new player, you are welcomed with a $50 bonus you can claim without depositing a cent of your cash!

The no-deposit bonus allows you to get a feel for the site and its offerings without risking any of your own cash! However, it’s important to note that this bonus comes with wagering requirements of 60X. This means you may need to play differently from how you usually would. Not all the Microgaming games can be played with the bonus, and the wagering requirements must be completed within 48 hours.

VIP and Loyalty Programs - Casino Rewards Group

Virtual City Casino is partnered with the Casino Rewards Group, meaning all players can enjoy a generous VIP scheme and the site’s great first deposit bonus. This VIP program allows players to earn points and ascend through six different loyalty levels, enhancing their gaming experience the more they play.

The VIP program rewards players for their activity on Virtual City Casino and considers their activity on other websites utilising the Casino Rewards system. This means players can accumulate more points and enjoy the benefits even more if they have accounts on multiple participating websites.

While the VIP program is not exclusive to Virtual City Casino, it provides a community sense of reward, making players feel valued for their customs. However, it’s worth noting that there are no exclusive offers for Virtual City Casino players other than the welcome bonus. Despite this, the VIP program offers a pleasant rewards system that enhances the gaming experience.

Cashback

 

Bonus Terms

 

Sign up process

 

Sign up screenshots

Virtual City Registration Desktop

BANKING AND PAYMENT METHODS

Virtual City Casino has always stood out for its extensive range of deposit methods designed to cater to its global player base. The platform supports many payment methods, and the minimum deposit limits tend to be pretty low, ensuring you can make deposits and withdrawals that align with your online gambling budget.

Some of the many payment methods you will be able to use include EcoPayz, Kalibra Card, PayPal, Mastercard, Visa, ClickandBuy, Trustly, Paysafecard, Maestro, eChecks, Multibanco, Ukash, EPS, Przelewy24, Skrill, GiroPay, Neosurf, InstaDebit, Entropay, Neteller, Postepay, Sofort, QIWI, POLi, Citadel Instant Banking, iDEAL, and Bank Wire Transfer.

The deposit process at Virtual City Casino is designed to be quick and straightforward. Once you choose which payment method you’d like to use, you must enter the amount, confirm the transaction, and the funds will be credited to your account immediately.

We found no information about specific maximum deposit limits when writing this review. However, we would assume that Virtual City is the same as other Casino Rewards casinos, which means you’re probably limited to a maximum of $2-$4,000 per transaction.

Withdrawal Speed

A significant shortcoming of playing at Virtual City Casino is the relatively low weekly withdrawal limit of $4,000. This limit, although possibly adjustable for VIPs and high-roller players, is unquestionably on the lower side – and it doesn’t seem like Virtual City Casino has any imminent plans for alteration.

The casino typically processes withdrawals within a 48-hour window, and the minimum withdrawal amount is established at $50, which is considerably high when benchmarked against other online casino platforms.

Thankfully, the casino does offer a decent selection of payment methods. Whether you prefer the convenience of digital wallets or the traditional approach of bank transfers, there’s something for everyone. Visa, Skrill, and Mastercard are widely recognized and accepted globally, providing a secure and widespread payment solution.

PayPal offers a popular and trusted platform for online transactions. If you prefer electronic wallets, Neteller and InstaDebit are reliable options. Bank Wire Transfers and cheques remain viable for those who prefer more traditional methods.

Maestro and Entropay provide additional options to explore. ClickandBuy, Postepay, and Kaliba Card offer their own unique features and benefits. If you prefer using eChecks, this method is also available. EZIPay and its convenient features are worth considering.

Lastly, Skrill, InstaDebit, and Cheque offer diverse payment methods to cater to your specific needs. This variety ensures players can choose a method that best suits their needs and preferences.

The platform has set a maximum withdrawal limit of 4,000 EUR per week, a generous amount that caters to high rollers. The minimum withdrawal limit is $50, a standard amount in the online casino industry.

The withdrawal times vary depending on the chosen method, ranging from 24 hours for eWallets to up to 28 days for cheques. This flexibility in withdrawal times allows players to choose a method that aligns with their cash-out preferences.

Responsible gaming

Virtual City Casino is legally required to present its players with a broad array of reliable betting tools as a UK-regulated online casino. In this part of our Virtual City Casino review, we’ll look at some of these tools, what they are, how they work, and how they help.

Deposit Limits

Deposit limits allow players to maintain control over their gambling budget and put safeguards in place before they begin to gamble. You can set daily, weekly, or monthly limits; once you set a limit, it occurs immediately. Once you have a deposit limit set, you cannot deposit any more money until the time period has passed. If you want to decrease your limit, changes take place immediately. However, you must wait 24 hours for the changes to take effect to increase your limit.

Wager Limits

Wager limits operate similarly to deposit limits, only they apply to the amount of money you can bet on a single bet or game. By setting wager limits, you can effectively manage their potential losses, preventing situations where you might be tempted to chase losses with bigger bets. These limits ensure that gambling remains a fun, recreational activity rather than a financial burden or risk.

Like deposit limits, any wager limits you set up are activated immediately; however, if you want to increase your limit – be able to bet more money, in other words – you will be required to wait 24 hours before the changes take effect.

Time-Out

Timeouts provide an opportunity for players to take a break from gambling. Players can set a timeout for a few hours, days, or weeks, during which they won’t be able to access their account. This tool is helpful in preventing excessive play and allowing players to reflect on their gambling habits. It can also benefit mental well-being, providing a much-needed break and helping to reduce the potential for problem gambling to develop.

Self-Exclusion

Finally, the self-exclusion tool allows players to bar themselves from accessing their Virtual City Casino account for a specified period, typically between six months to five years, or indefinitely if needed.

Self-exclusion should usually only be seen as a last resort. It’s a severe move that will immediately shut your own and prevent you from accessing it in the given time frame. Even when your self-exclusion period ends, your online casino account will not automatically reopen. Instead, you’ll need to wait 24 hours and have a phone call with the responsible gambling team to prove you’re not at risk of relapsing.

Customer support

Customer support is crucial to any online casino, and Virtual Casino excels in this area. The platform offers a comprehensive customer support system to assist players with issues or queries. The customer support team can be reached via live chat, email, or phone call, providing a range of options to suit different needs and preferences.

The live chat feature offers instant assistance, making it the ideal option for urgent issues. While not as immediate, email support is perfect for less urgent queries or detailed questions. The phone support provides a direct line to the customer service team, offering personalised assistance.

The customer support team at Virtual Casino is known for its reliability and professionalism. Over the years, the team has consistently improved its service, ensuring that players receive the help they need promptly and efficiently. Whether a player encounters a technical issue, has a question about a game, or needs help with a payment, the customer support team is ready and willing to assist.

One of the great things about Virtual Casino for international players is its multilingual support. The platform caters to a global audience by offering its services in a variety of languages, including Croatian, English, Spanish, Russian, Polish, Italian, Japanese, German, Turkish, Danish, Portuguese, Czech, Chinese, Norwegian, Greek, French, Slovenian, Latvian, and Hungarian. It’s always great to see customer support offered in multiple languages like this, as it ensures players aren’t excluded from getting help, even if their mother tongue isn’t English.

 

KYC

As a gambling institution licensed by some of the strictest online gambling regulators in the world, including the UK Gambling Commission and the Malta Gaming Authority – Virtual City Casino is, under law, obligated to carry out verification checks on its players. This is to prevent underage betting, ensure adherence to self-exclusion contracts, and comply with anti-money laundering regulations.

The moment you are requested to validate your identity at Virtual City Casino largely depends on where you live. For instance, if you are a UK player, you must pass a KYC check before you can deposit or begin playing any casino games on offer. This is due to new UKGC regulations that require UK players to be fully verified before being able to gamble.

If you live outside the UK, you’ll likely be asked to verify your identity once you reach a deposit threshold, usually $2,000. You will also need to verify your ID if you request a withdrawal.

Website Experience and Features

The design of Virtual City Casino’s website is a blend of classic and arcade-style visuals and graphics. The platform’s design aims to evoke a sense of nostalgia, harking back to the early days of casino gaming. The logo, created in 2002 when the platform was founded, remains almost identical to when it was first launched. While some players may say it looks dated, we quite like it. It feels authentic and shows how long the casino has been operating!

The website is designed to be user-friendly, making it easy for new and experienced gamblers to navigate. The games are neatly categorised, and the site’s features are easily accessible, enhancing the overall user experience.

Regarding mobile gaming, Virtual City Casino has kept up with the times by offering a mobile-friendly version of its platform. While the casino does not have a dedicated app, players can access the platform and its games via a mobile browser. The mobile version maintains the same design, ease of navigation, and game availability as the desktop version, ensuring a seamless gaming experience across devices.

The mobile availability of Virtual City Casino is a definite bonus, especially considering how many Casino Rewards sites aren’t mobile-optimised. Whether you want to play your favourite casino games on the move or simply lounge around on your couch and play from your phone, the mobile casino allows you to do just that.

Brand games

Providers

Virtual City Casino offers an extensive selection of games for you to enjoy. With more than 500 video slots, 50 casino table games and 50 video poker titles, the variety of games is staggering, and you’ll have no issues finding a game you want to play!

As highlighted before, all the casino games on this online platform are sourced from Microgaming. So if you’re a Microgaming games enthusiast, this online gambling site could be an excellent fit for you! Let’s delve deeper and explore some of the various online casino games you’ll encounter at Virtual City Casino. We’ll begin with the video slots.

Slots

Virtual City Casino provides many slot games, all of which, as expected, are from Microgaming. Some players might perceive this as a limitation in terms of game diversity. Still, it’s worth noting that Microgaming has many highly successful, enjoyable video slots – and many offer impressive winning potential.

For instance, one of the most sought-after video slots at Virtual City Casino is the renowned classic Thunderstruck II. This Nordic mythology-themed game possesses one of any video slot’s most memorable and engaging soundtracks!

During the base game, watch out for the Wildstorm feature; when activated, it can turn from one to all five reels wild, unleashing a massive potential for mega winnings – as we’ve observed from the forum discussions, players hitting a full screen of wilds!

The game also features a thrilling free spins bonus round triggered by landing 3, 4, or 5 scatter symbols anywhere on the screen. You then get to choose one of four bonuses – the ‘Great Hall of Spins’ being the most popular. This bonus awards you varying numbers of free spins and multipliers depending on the character you select, leading to some massive hits!

Some of the other Microgaming slots you’ll find at the casino includes Immortal Romance, Thunderstruck II, Avalon II: The Quest for the Grail, Break da Bank Again, Agent Jane Blonde Returns, Playboy Gold, Jurassic Park, Game of Thrones, Mega Moolah Isis, Lost Vegas, Thunderstruck, Terminator 2, Hot as Hades, Tarzan, Jungle Jim El Dorado, Bridesmaids, Untamed Bengal Tiger, Ariana, Dragonz, Fish Party, Battlestar Galactica, Lucky Leprechaun, Girls with Guns – Jungle Heat, Football Star, Cool Wolf, So Many Monsters, Pollen Party, Deck the Halls, Forbidden Throne, and Alaskan Fishing.

Live Dealer Games

Unfortunately, a few years back, Microgaming ceased the development of its live dealer casino games. While some Asian-based online casinos continued offering them for a while, they’ve been unavailable in Western markets. Now, it looks like they have entirely disappeared from the web.

This posed a challenge for many online casinos relying on Microgaming’s software; how can they deliver live dealer games to their players? Most online casinos transitioned to Evolution Gaming or Pragmatic Play. However, for whatever reason, Virtual City Casino hasn’t partnered up with a third-party game developer.

Why this is, we don’t know. It’s a shame, and with live dealer games more popular than ever, we have to question the casino’s decision to keep things this way. We’d like to see them add more game developers – ideally, ones that offer live dealer games.

Table Games and Video Poker

While writing this Virtual City Casino review, we found the site offers a fantastic selection of online casino games. For example, if Roulette is your preferred game, Virtual City offers a selection of roulette games with some of the highest payouts in the industry. Choose from French Roulette, European Roulette Gold, American Roulette, French Roulette Gold, Roulette Royale, Multiplayer Roulette, European Roulette, and Multi-Wheel European Roulette Gold.

Regarding card games, Virtual City also fares decently well in this category. Players have an ample selection to choose from with all-time favourite Blackjack games such as Hi-Lo 13 Blackjack Gold, Atlantic City Blackjack, Vegas Strip Blackjack Gold, Big Five Blackjack Gold, European Blackjack, and Classic Blackjack, among others.

If, on the other hand, you fancy a game of video poker, once again, you’re spoilt for choice! You can choose between video poker titles such as Bonus Video Poker, Cyber Stud Poker, Deuces Wild Video Poker, Bonus Deuces Wild Video Poker, Aces & Eights, All Aces Video Poker, 3 Card Poker, 100 Power Poker, and many more!

Progressive jackpots

Virtual City Casino presents a range of progressive jackpot slots boasting massive jackpots. These slots function like regular video slots but with the extra advantage of hefty jackpots linked to them. Every spin by a player increases the jackpot, and it continues to grow until someone strikes gold! There are several million-dollar jackpots, and you can join in the fun immediately!

Various progressive jackpot slots are readily available, and the most popular one is Microgaming’s Mega Moolah, which tops the list. It’s easy to understand why; this legendary progressive jackpot slot holds the record for the largest jackpot win in history, exceeding $20 million!

You can start playing jackpot games for as low as $0.10 a spin, and with every spin, you can win the colossal jackpot. Additionally, depending on your chosen game, you can revel in the standard slot features and bonus wins – along with the jackpots!

To get started, simply pick your favourite progressive slot and start spinning! Millions of dollars are up for grabs, and who knows, you could be the next lucky winner!

About the Team and History

Virtual City Casino, a well-established name in the online gambling industry, has provided players with a unique gaming experience since 2002. Technology Services Trading Limited owns and operates the platform. It is renowned for its extensive experience and ownership of several similar websites, including other well-known brands like Colosseum Casino and Luxury Casino.

They also operate Quatro and Captain Cook’s Casinos. The fact that Virtual City Casino has been around for so long gives you an idea of how they act; they are a solid online gambling operator, and we have no issues recommending them to our members.

The casino holds a licence from the Kahnawake Gaming Commission, a regulatory body known for its strict standards and rigorous auditing processes. This licence indicates the casino’s legitimacy, safety, and reliability. The site has also branched out into other jurisdictions, and they now boast online gambling licences in the UK and Malta.

Complaints and Track Record

Virtual City has generated very few complaints at Casinomeister over the last two decades. Any complaints that have been made are taken care of quickly. However, in the interest of transparency, we will show you one negative thread – although we had to return to 2012 to find it! Here, Danijela said:

Hello everybody, I’m from Serbia; sorry if my English is not good enough. I am very disappointed at Virtual City Casino.

I registered in this Casino, paid my first deposit with my Visa card and won a bonus of $20. After a while, I earned $500 and decided to withdraw money. I chose Moneybookers as a payment method and enrolled in the Moneybookers account e-mail of my partner since I don’t have an MB account.

After half an hour, I received an email from their customer support that all my winnings would be void and confiscated, and my account was locked. Reason: Well, I don’t know. I guess because it’s not my account on Moneybookers. Anyway, it’s not a good enough reason that they confiscate my valid earned money. I’m not a crook!

I asked to send them a second account or another document as evidence, but they did not accept. Thereafter, they don’t even reply to my messages. This is a shame for their company. Terrible recommendations! But I’m a Journalist and will point people to it.”

The replies were sympathetic, but generally, people have a favourable view towards Virtual City and the Casino Rewards Group, the same company that owns and operates them. If you run into any problems while playing at Virtual City, the customer support team will take you seriously and work with you to resolve them.

If all else fails, we can directly intervene here at Casinomeister through our “PAB” scheme, free of charge for players. This year, it’s already helped players like you claim more than $400,000 back in cases that would otherwise have gone unnoticed!

If you’d like to see more of what Casinomeister members are saying, join the forums and check out real players’ reviews.

Casino Facts

Founded2002
Accredited at CasinomeisterMarch 2016 - July 2018
JurisdictionsDanish Gambling Authority, Kahnawake, Malta Gaming Authority, UKGC
Casino representativeAffiliate Program Manager and CM Player Complaint Rep
Affiliate programRewards Affiliates
Is this casino certified at CasinomeisterYes
Payout time24 hrs
Reverse time24 hrs
Payout limits€/$/£4000 a week if a player wins a sum that is 5 times greater than their total purchases across all Casino Rewards partner casinos. All progressive wins/payouts are exempt from this clause.
Weekend payoutsNo
Locks withdrawalsNo
Chinese, Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Turkish
Abaqoos, CLICK2PAY, Direct Bank Transfer, echeck, eKonto, Entropay, Envoy Euteller, Envoy iDEAL, Envoy Sofort, EPS, Euteller, ewire, EZIPay, GiroPay, iDEAL, instaDebit, Instant Banking, Kalibra, Maestro, MasterCard, Moneta.au, Multibanco, Neosurf, Neteller, Nordea, Paypal, paysafecard, POLi, Postepay, Przelewy24, QIWI, Skrill, Skrill 1-Tap, Sofort , Swedbank, Ticket Premium, Ukash, uNet, UseMyFunds, Visa, Visa Electron
click2pay, Direct Bank Transfer, echeck, Entropay, EZIPay, Kalibra, Maestro, MasterCard, Neteller, Paypal, Postepay, Skrill, Visa, Visa Electron
Casinomeister
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
bryan@casinomeister.com

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