TrueFlip.io Casino Review

Customer Support

True Flip Casino claims that their customer support team is available 24 hours a day, 7 days a week.

While writing this True Flip Casino review, we found that a number of players online were complaining about response times – especially when things go wrong.

For example, while you may receive an email response fairly quickly if you’re new, and looking to make your first deposit, when it comes to actual problems, the team may very well go AWOL – leaving you high and dry, and with little resource in the case of major issues.

KYC

The online casino provides very detailed guidance on their KYC policies, and here’s what they have to say:

“After the registration process the User shall provide True Flip with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:

a) Before first withdrawal of funds irrespective of the amount;

b) In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;

c) In case of depositing an amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.

During the User’s KYC process an individual User provides the following identification information to the Company:

a) User’s full name (first name and last name);

b) Country of residence/location of customer;

After receiving the identification information the Compliance officer or third party affiliated with True Flip and entitled to perform KYC check should verify this information requesting the appropriate documents. Appropriate documents for verifying the identity of User include, but are not limited to, the following:

a) A high resolution scanned copy or photo of pages of a passport or any other national ID, indicating family name and name(s), date and place of birth, passport number, issue and expiry dates, country of issue and User’s signature;

b) A clear and high resolution photo of the User or selfie.

The User can undergo KYC procedure by

1) Clicking “KYC” icon at the User’s profile placed on the right of the User’s profile page;

2) Then the User will see page VERIFY YOUR IDENTITY and need to push button “UPLOAD NEW DOCUMENTS”;

3) After that he User must tick at two checkboxes “BY CLICKING THE “NEXT” BUTTON, I ACCEPT THE GENERAL TERMS & CONDITIONS” as well as “I AGREE TO THE PROCESSING OF MY PERSONAL DATA IN ACCORDANCE WITH CONSENT TO PERSONAL DATA PROCESSING” and push button “Next”;

4) The User will see page PROOF OF IDENTITY and need to choose “HIS/HER COUNTRY OF RESIDENCE”, “HIS/HER ID TYPE (PASSPORT/DRIVING LICENSE)” and push either “UPLOAD THE DOCUMENT” or “UPLOAD DOCUMENTS WITH YOUR PHONE” and upload the necessary document;

5) After uploading the User must push button “CONFIRM AND PROCEED”;

6) Then You need to push either button “UPLOAD SELFIE” or “UPLOAD DOCUMENTS WITH YOUR PHONE” and upload the selfie;

7) After uploading the User must push button “CONFIRM AND PROCEED”;

8) Then you can check and review all the provided information and make sure that all the data is valid and belongs to you and edit them if necessary;

9) If data is ok and valid, push button “NEXT”;

10) That’s all, now you can see status to “VERIFICATION PROCESSED” at your KYC profile and just need to wait while the system is reviewing your documents. The status of your account will change automatically once the review is completed.

Please note that True Flip can request you to undergo detailed KYC procedure under the present Policy before your first deposit that is lower than 2000 euros or its equivalent if such requirement is essential for processing payments through certain payment providers/institutions/banks.”

Website Experience and Features

Desktop and Mobile Gaming

True Flip Casino’s website is incredibly easy-to-use, easy-to-navigate and user-friendly – and their game navigation menu set somewhat of a trend within the online gambling world, as it allows you, the player, the browse through all the games – and sort them by software provider, genre, bonuses and features and volatility.

True Flip Casino also has a fully functional mobile casino – and, while they haven’t gotten around to creating a dedicated mobile app like some of the larger online casinos, their mobile casino is incredibly well-made, easy-to-use – and, from our testing while writing this True Flip Casino review, we found it to be really responsive.

While writing this True Flip Casino review, we found that all of the games are quick to load, making deposits and withdrawals is simple – and you can even access the live chat facility, set responsible gambling limits and update account information – so it’s clear that the True Flip Casino team have worked incredibly hard to developer a mobile-friendly online casino that’s accessible to all players.

Brand games

Providers

True Flip Casino offers a wide variety of games, from a number of different software providers – and this includes everything from video slots, casino table games, video poker machines and live dealer games.

At the time of writing, you’ll find games from the following game developers at True Flip Casino:

Truelab, Yggdrasil, Pragmatic, Evolution, Edict, Play’n go, 1×2 gaming, Amatic, Belatra,Betsoft, BGaming, Big Time Gaming, Booming Games, EGT, ELK, Endorphina, Evolution, Evoplay, Ezugi, GameArt, Groove(Fugaso), Habanero, IGTech, iSoftbet, Microgaming/Quickfire, Mr. Slotty, Netent, Nolimit City, Platipus, Playtech, Pushgaming, Quickspin, Relax Gaming, Spinomenal, Wazdan, Blueprint, Booongo, Playson, Redrake, Thunderkick, Tom horn

Below, we’re going to be taking a look at the various games you’ll find available at the online casino.

Slots

There’s a large number of slot games at True Flip Casino, and there is a weekly cash-back bonus to use on some of these casino games. Some of these games includes:

Fish Party is one of Microgaming’s oldest games still available online, and we were quite surprised to see it available at the casino. However, the game has long been a favourite among slot players thanks to its quirky and upbeat theme, coupled with an exciting bonus round where stacked wilds can fill the screen, leading to some monstrous wins. To trigger the main free spins bonus, you need to land three or more of the scatter symbols anywhere in view, and you will then be awarded with a random number of free spins up to 15.

Gonzo’s Quest is one of the most popular and successful video slots ever created in history, and this iconic NetEnt game was released over a decade ago, it continues to be one of the most popular and commonly-played slot machines on the planet. You’ll be venturing deep into the Aztec jungle as you join an adventurer called Gonzo as you go in search of long forgotten treasure. During the base game, a cascading multiplier increases up to 5X, but during the main free spins bonus, wins can be multiplied by up to 15 X – and this is where the game’s real win potential can be found.

Live Casino

When we were writing this True Flip Casino review, we were incredibly happy to see that the site has chosen evolution gaming to power their live dealer casino. Evolution Gaming is an absolute powerhouse in the live iGaming industry, and their games are featured at thousands of different online casinos, making them indisputably the largest and most well renowned live casino provider on the planet.

Evolution Gaming offers a massive selection of conventional live casino table games, including the likes of roulette, Jack, and Baccarat. What really helps to set Evolution Gaming apart from its competitors, however, is the fact that they have developed so many of their own proprietary games.

Take Crazy Time for example. Crazy time is a live casino game from Evolution Gaming that is based loosely around a wheel of fortune-like format, although the developer has managed to build in four different special bonus features, much like the ones you would find were you playing a video slot, for example.

Another notable title from Evolution Gaming is Deal or no Deal Live, which, of course, is based around the hit TV show of the same name. Other notable live dealer games from Evolution Gaming you will find yourself able to play at True Flip Casino include Dream Catcher, Football Studio Live, and Gonzo’s Quest Live.

To enter the live dealer casino at True Flip Casino, you simply need to open up the main game navigation menu and click on the live dealer button. You will then be taken directly to the live casino lobby where you can browse all of the games available, and choose the table that suits you.

Table Games

True Flip Casino offers a fairly standard selection of casino games, and while they don’t have limited software providers, their game selection is relatively small. Of course, you’ll find the likes of Roulette and Blackjack, along with some video poker variations – but other than that, there’s little else on offer.

Progressive Jackpots

TrueFlip Casino offers progressive jackpot games from a huge number of game developers, and you’ll find jackpots on offer from the likes of NetEnt, Microgaming and more.

Naturally, this means you’ll be able to enjoy iconic progressive jackpot video slots – most notably, perhaps, Microgaming’s Mega Moolah – a video slot which holds the current world record for the biggest progressive jackpot win in history, coming in at a staggering $17 million! You’ll also find all of the sequel games, including Mega Moolah ISIS.

When it comes to NetEnt’s progressive jackpot games, you’ll find everything from Hall of Gods and Mega Fortune, to Divine Fortune – allowing you the chance to win everything from jackpots worth a few hundred thousand dollars, to life-changing multi-million-dollar hits!