TrueFlip.io Casino Review
By Alex Smith May 31, 2022
True Flip Casino is not recommended – The site has simply generated too many complaints online, and if you’re looking for a Bitcoin or crypto casino to play at, you can find much better options here Bitcoin Casinos at Casinomeister.
While True Flip Casino looks well-made and professional, from the moment we started to write this review we noticed problems. We’ll be talking more about these problems later on – first, let’s look at some brief information about the site.
True Flip Casino offers more than 1,600 games, and this crypto-focused casino only accepts crypto for deposits and withdrawals; they have even developed their own cryptocurrency for use at the site. More on that in just a moment. First, let’s look at the main welcome bonus and other promotional offers you’ll find.
Bonuses and Promotions
TrueFlip rewards players with 10% Cash-back based on 10% of the total loss during the 7-day period – bets minus wins.
Instead of classic welcome and deposit bonuses, TrueFlip rewards players with 10% Cash-back. Cash-back is calculated based on 10% of the total loss during the 7-day period – bets minus wins. Minimum loss eligible is €1. True Flip will count only losses from real money balance. VIP players will receive special cash-back according to their VIP level. The cash-back is based on your gameplay between Thursday 09:01 and Thursday 09:00 exclusively during the 7-day period.
No-Deposit & Free Spins Offers
TrueFlip has Citizen ID bonus as no deposit bonus+ Promo mailing (may have free spins or deposit bonuses inside)
VIP and Loyalty Programs
True Flip offers what’s called a VIP Bonus, and while it’s only eligible on deposits over 0.05 BTC, it gives you a 100% matched bonus up to 0.1 BTC, and can be claimed an unlimited number of times.
VIP managers may find some personal offers for the customers. Also cash-back is a part of the Loyalty program.
BANKING AND PAYMENT METHODS
True Flip Casino is unique in the fact that they’re probably the only online casino on the planet to allow you to make deposits and withdrawals using their own cryptocurrency; the True Flip Token. Of course, it hasn’t really caught on due to the difficulties in buying/selling the coin, but it’s nice to see True Flip Casino pioneering and setting the way for the future.
Alongside their own cryptocurrency they also offer a number of other cryptos, including Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, Cardano and Tether. Deposits made using cryptocurrency are credited to your account as soon as they show up on the Blockchain – so, in other words – pretty much immediately.
While writing this True Flip Casino review we were also happy to find that the site offers a range of fiat options for deposits and withdrawals. This includes most major debit and credit cards, and EWallets including MuchBetter, EcoPayz, NeoSurf, Jeton, EcoVoucher, AstroPay and nPay.
While the site does place an emphasis on using crypto, the fact that they do offer other payment methods is likely to appeal to players who’re looking for something a bit more conventional.
When it comes to withdrawals, True Flip Casino offers the same withdrawal methods as they do for deposits – although we would strongly recommend using crypto, where possible.
True Flip Casino tends to process crypto withdrawals instantly (provided that your account has been verified and passed a KYC check) and this allows you to receive your funds almost right away. The KYC isn’t required for crypto withdrawals. It may be requested from casino side, but in very rare case.
If you choose to make a withdrawal using fiat-based withdrawal methods, the online casino takes 1-3 working days to process your request, with funds taking a further 1-5 business days to reach your account depending on the payment method you chose. – It takes up to 48 hrs (usually up to 24 hrs) to process user’s request. After that all depends on payment method. If it’s an e-wallet – then funds will be transferred instantly, if cards- from 1 to 5 days.
When it comes to responsible gambling, today, online gambling regulators are harsher on online casinos than ever before – and in certain jurisdictions, like the UK, for example, we’ve seen huge fines levied on online gambling operators that have been shown to have failed their social responsibilities.
When putting this online casino review together, we were happy to see that the site offers all of its players a wide variety of responsible gambling tools, all of which can be used to help you keep your online gambling under control.
For example, when you first create your online casino account, you’ll be prompted to set what’s known as a deposit limit. A deposit limit restricts the amount of money you can fund your account with, and you can set this deposit limit on a daily, weekly or monthly basis. Once you’ve reached your deposit limit you will not be able to deposit any more money until the period of the you chose has passed.
In addition to the deposit limit, the casino also allows you to take a time-out, which shuts off access to your account for between 24 hours and 6 weeks. There’s also a self-exclusion function available for those who feel as though their levels of online gambling have become problematic. The self-exclusion tool completely blocks access to your account for a period of between 6 months and 5 years.
True Flip Casino claims that their customer support team is available 24 hours a day, 7 days a week.
While writing this True Flip Casino review, we found that a number of players online were complaining about response times – especially when things go wrong.
For example, while you may receive an email response fairly quickly if you’re new, and looking to make your first deposit, when it comes to actual problems, the team may very well go AWOL – leaving you high and dry, and with little resource in the case of major issues.
The online casino provides very detailed guidance on their KYC policies, and here’s what they have to say:
“After the registration process the User shall provide True Flip with valid identification information under these Know Your Customer (KYC) procedures. The User shall undergo KYC procedure after completing the registration of User’s Account and:
a) Before first withdrawal of funds irrespective of the amount;
b) In case of a deposit for the sum equal to or exceeding 2000 euros or its equivalent in virtual currency;
c) In case of depositing an amount of 7 500 euros (or its equivalent in virtual currency) or more (by several installments) by the same User during a month.
During the User’s KYC process an individual User provides the following identification information to the Company:
a) User’s full name (first name and last name);
b) Country of residence/location of customer;
After receiving the identification information the Compliance officer or third party affiliated with True Flip and entitled to perform KYC check should verify this information requesting the appropriate documents. Appropriate documents for verifying the identity of User include, but are not limited to, the following:
a) A high resolution scanned copy or photo of pages of a passport or any other national ID, indicating family name and name(s), date and place of birth, passport number, issue and expiry dates, country of issue and User’s signature;
b) A clear and high resolution photo of the User or selfie.
The User can undergo KYC procedure by
1) Clicking “KYC” icon at the User’s profile placed on the right of the User’s profile page;
2) Then the User will see page VERIFY YOUR IDENTITY and need to push button “UPLOAD NEW DOCUMENTS”;
3) After that he User must tick at two checkboxes “BY CLICKING THE “NEXT” BUTTON, I ACCEPT THE GENERAL TERMS & CONDITIONS” as well as “I AGREE TO THE PROCESSING OF MY PERSONAL DATA IN ACCORDANCE WITH CONSENT TO PERSONAL DATA PROCESSING” and push button “Next”;
4) The User will see page PROOF OF IDENTITY and need to choose “HIS/HER COUNTRY OF RESIDENCE”, “HIS/HER ID TYPE (PASSPORT/DRIVING LICENSE)” and push either “UPLOAD THE DOCUMENT” or “UPLOAD DOCUMENTS WITH YOUR PHONE” and upload the necessary document;
5) After uploading the User must push button “CONFIRM AND PROCEED”;
6) Then You need to push either button “UPLOAD SELFIE” or “UPLOAD DOCUMENTS WITH YOUR PHONE” and upload the selfie;
7) After uploading the User must push button “CONFIRM AND PROCEED”;
8) Then you can check and review all the provided information and make sure that all the data is valid and belongs to you and edit them if necessary;
9) If data is ok and valid, push button “NEXT”;
10) That’s all, now you can see status to “VERIFICATION PROCESSED” at your KYC profile and just need to wait while the system is reviewing your documents. The status of your account will change automatically once the review is completed.
Please note that True Flip can request you to undergo detailed KYC procedure under the present Policy before your first deposit that is lower than 2000 euros or its equivalent if such requirement is essential for processing payments through certain payment providers/institutions/banks.”
Website Experience and Features
Desktop and Mobile Gaming
True Flip Casino’s website is incredibly easy-to-use, easy-to-navigate and user-friendly – and their game navigation menu set somewhat of a trend within the online gambling world, as it allows you, the player, the browse through all the games – and sort them by software provider, genre, bonuses and features and volatility.
True Flip Casino also has a fully functional mobile casino – and, while they haven’t gotten around to creating a dedicated mobile app like some of the larger online casinos, their mobile casino is incredibly well-made, easy-to-use – and, from our testing while writing this True Flip Casino review, we found it to be really responsive.
While writing this True Flip Casino review, we found that all of the games are quick to load, making deposits and withdrawals is simple – and you can even access the live chat facility, set responsible gambling limits and update account information – so it’s clear that the True Flip Casino team have worked incredibly hard to developer a mobile-friendly online casino that’s accessible to all players.
True Flip Casino offers a wide variety of games, from a number of different software providers – and this includes everything from video slots, casino table games, video poker machines and live dealer games.
At the time of writing, you’ll find games from the following game developers at True Flip Casino:
Truelab, Yggdrasil, Pragmatic, Evolution, Edict, Play’n go, 1×2 gaming, Amatic, Belatra,Betsoft, BGaming, Big Time Gaming, Booming Games, EGT, ELK, Endorphina, Evolution, Evoplay, Ezugi, GameArt, Groove(Fugaso), Habanero, IGTech, iSoftbet, Microgaming/Quickfire, Mr. Slotty, Netent, Nolimit City, Platipus, Playtech, Pushgaming, Quickspin, Relax Gaming, Spinomenal, Wazdan, Blueprint, Booongo, Playson, Redrake, Thunderkick, Tom horn
Below, we’re going to be taking a look at the various games you’ll find available at the online casino.
There’s a large number of slot games at True Flip Casino, and there is a weekly cash-back bonus to use on some of these casino games. Some of these games includes:
Fish Party is one of Microgaming’s oldest games still available online, and we were quite surprised to see it available at the casino. However, the game has long been a favourite among slot players thanks to its quirky and upbeat theme, coupled with an exciting bonus round where stacked wilds can fill the screen, leading to some monstrous wins. To trigger the main free spins bonus, you need to land three or more of the scatter symbols anywhere in view, and you will then be awarded with a random number of free spins up to 15.
Gonzo’s Quest is one of the most popular and successful video slots ever created in history, and this iconic NetEnt game was released over a decade ago, it continues to be one of the most popular and commonly-played slot machines on the planet. You’ll be venturing deep into the Aztec jungle as you join an adventurer called Gonzo as you go in search of long forgotten treasure. During the base game, a cascading multiplier increases up to 5X, but during the main free spins bonus, wins can be multiplied by up to 15 X – and this is where the game’s real win potential can be found.
When we were writing this True Flip Casino review, we were incredibly happy to see that the site has chosen evolution gaming to power their live dealer casino. Evolution Gaming is an absolute powerhouse in the live iGaming industry, and their games are featured at thousands of different online casinos, making them indisputably the largest and most well renowned live casino provider on the planet.
Evolution Gaming offers a massive selection of conventional live casino table games, including the likes of roulette, Jack, and Baccarat. What really helps to set Evolution Gaming apart from its competitors, however, is the fact that they have developed so many of their own proprietary games.
Take Crazy Time for example. Crazy time is a live casino game from Evolution Gaming that is based loosely around a wheel of fortune-like format, although the developer has managed to build in four different special bonus features, much like the ones you would find were you playing a video slot, for example.
Another notable title from Evolution Gaming is Deal or no Deal Live, which, of course, is based around the hit TV show of the same name. Other notable live dealer games from Evolution Gaming you will find yourself able to play at True Flip Casino include Dream Catcher, Football Studio Live, and Gonzo’s Quest Live.
To enter the live dealer casino at True Flip Casino, you simply need to open up the main game navigation menu and click on the live dealer button. You will then be taken directly to the live casino lobby where you can browse all of the games available, and choose the table that suits you.
True Flip Casino offers a fairly standard selection of casino games, and while they don’t have limited software providers, their game selection is relatively small. Of course, you’ll find the likes of Roulette and Blackjack, along with some video poker variations – but other than that, there’s little else on offer.
TrueFlip Casino offers progressive jackpot games from a huge number of game developers, and you’ll find jackpots on offer from the likes of NetEnt, Microgaming and more.
Naturally, this means you’ll be able to enjoy iconic progressive jackpot video slots – most notably, perhaps, Microgaming’s Mega Moolah – a video slot which holds the current world record for the biggest progressive jackpot win in history, coming in at a staggering $17 million! You’ll also find all of the sequel games, including Mega Moolah ISIS.
When it comes to NetEnt’s progressive jackpot games, you’ll find everything from Hall of Gods and Mega Fortune, to Divine Fortune – allowing you the chance to win everything from jackpots worth a few hundred thousand dollars, to life-changing multi-million-dollar hits!
About the Team and History
True Flip Casino was launched just over four years ago, and while the online casino isn’t one of the biggest names in the online gambling world, they’ve worked hard to build a reputation that likens them to some of their bigger rivals.
While True Flip Casino accepts players from all over the world, they primarily focus on the following markets; Austria, Czech Republic, Finland, Germany, Norway and Sweden; as you can see, they lean heavily towards the Scandinavian markets – but they do accept players from all corners of the globe.
Players from the following countries will not be able to join, play slot games, claim casino bonuses or use/claim the welcome package and/or the 100 free spins or 50 free spins offers: Guiana, French Polynesia, French Southern Territories, Bahrain, Bonaire, Brunei, Cambodia, Saint Pierre and Miquelon. Players from the United Kingdom are also not accepted. – Players from the following countries will not be able to join, play slot games, claim casino bonuses or use/claim the welcome package and/or the 100 free spins or 50 free spins offers: North Mariana Islands, Puerto Rico, and the US Virgin Islands, Guam, American Samoa, Afghanistan, Algeria, Aruba, Bahrain, Belgium, Bonaire, Brunei, Cambodia, Cayman Islands, China, Curacao, France, French Guiana, French Polynesia, French Southern Territories, Futuna Islands, Gibraltar, Hungary, Iran, Israel, Iraq, Jordan, Kuwait, Lebanon, Lithuania, Malta, Oman, Pakistan, Portugal, Qatar, Russia, Reunion, Saba, St Eustatius, St Martin, Saint Pierre and Miquelon, Saint-Barthelemy and Wallis, Saudi Arabia, Spain, Switzerland, Turkey, Ukraine, UAE, UK.
Unfortunately, little is actually known about the operators behind True Flip Casino. All we really know is that they first opened their doors in 2017 and hold an online gambling license in Curacao. If we do manage to uncover more information about the site, we’ll update this True Flip Casino review accordingly.
Complaints and Track Record
While writing this review, we saw there were some issues regarding restricted countries; despite listing the United Kingdom as one of their restricted countries, there are reports of True Flip Casino allowing players to join – and then refusing them winnings.
We also saw some players running into issues with the deposit bonus/welcome bonus funds with wagering requirements not appearing to apply in all cases. As we have already mentioned, we, personally, would advise against playing at True Flip Casino.
True Flip is not recommended due to their lack of responses towards player complaints.
|Jurisdictions||Curaçao Master License 8048/JAZ (Antillephone N.V)|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||€4 000 or 0.5 BTC per day / €10 000 or 2 BTC per week / €40 000 or 5 BTC per month|