Sun Palace Casino Review

A questionable US-friendly casino operating since 2002

By Alex Smith, Last updated Dec 13, 2023

Casinomeister's Verdict

Sun Palace is an OK online casino based in Costa Rica. This raises some questions, but the casino generally has a good reputation. However, like other casinos accepting players from the US, payments can take a couple of weeks, and some reports of slow payouts have started to appear online. Read our full review to find out all about the casino.

Decent selection of payment methods 

7.2 Our Rating
7.6 Player Rating
www.sunpalacecasino.eu
2002
Payout speed
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Withdrawal limits
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Customer service
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Licensing
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Costa Rica
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From the desk of Max Drayman

Looking back through the PAB records I see that Sun Palace — part of the Main Street casino group — has had 6 complaints since I took over the PAB gig for Bryan in 2007. That’s less than one complaint every two years which is a remarkably clean record for any casino!

It’s also worth mentioning that we’ve known the Main Street guys for many, MANY years and have always had access to their senior people. Although this might not sound like a big deal it is when it comes to complaints resolution because it means you get fast, unfiltered information on the case at hand from people you can trust. Although there were a few years back in the early 2010s when that wasn’t exactly the case — management restructuring if I recall correctly — those speed-bumps are long behind us and it’s been no problem dealing with them since.

First Impression

Sun Palace Casino, operated out of Costa Rica and Panama, has been around since 2002. While they have their faults (poor responsible gambling tools and a dated website), they’re generally considered a trustworthy brand.

One of the key selling points for Sun Palace Casino is that it accepts players from the United States. RTG, a well-known North American gaming industry software provider, is responsible for powering the site. You’ll find various games like video slots, casino table games, progressive jackpots, and video poker.

While a decent number of payment methods are available, there have been reports of payout delays. We’ll look at this in more depth later in this review. Visually, the website’s design and layout feel dated – especially compared to the modern white-label sites we’re used to seeing almost every day.

However, we were happy they still offer a downloadable software client, letting players gamble directly from their desktop PC or laptop. Sun Palace Casino is in the Grey Zone here at Casinomeister, and in 2018, we posted an official warning in the forums. This was related to their refusals to honor withdrawals. Consequently, you should proceed with caution at Sun Palace Casino.

Pros

  • Accepts US players

  • Plenty of RTG games

  • Decent selection of payment methods

Cons

  • Poor responsible gambling tools

  • Reports of slow payouts

  • Received an official Casinomeister warning

BONUSES AND PROMOTIONS

Whether you’re looking to play video poker games, bonus bingo, or specialty games, you’ll be pleased to learn that Sun Palace has a semi-decent welcome bonus available – letting you claim up to $6,000 in bonus funds at the RTG casino.

Their first deposit bonus is pretty good, although their free chip promotions could be better; wagering requirements are also relatively high, although wagering requirements vary depending on which bonuses and promotions you claim.

Welcome Offer & Deposit Bonus

New players at Sun Palace Casino are eligible to claim a welcome bonus. This is delivered as a 250% matched deposit bonus of up to $1,250. Bonus funds can then be used to play various casino games – although it’s mostly slots-orientated, as casino table games have much lower wagering requirement contributions.

In order to claim this bonus, players must use the promo code SP250 at the time of deposit. Please check this code before depositing, as it may be outdated when reading this review. The minimum deposit is just $20 – pretty standard these days – and the wagering requirements are set at 45X the total bonus amount.

You can also claim three additional deposit bonuses at the casino – with $6,000 in total up for grabs. However, we were disappointed to see the following term:

Maximum cash out is 20 times the deposit amount linked to each promotional code up to $5,000 or based on a deposit amount of $250, but it cannot exceed the maximum $5,000 payout.”

We hate when an online casino places a cashout limit from a deposit bonus; it completely defeats the point of making more significant deposits and is only really suitable for low-rollers.

No-Deposit Bonus & Free Spins Offers

At the time of writing, Sun Palace online casino does not appear to offer any no-deposit bonuses for new players. We’ll update this Sun Palace Casino review if and when this changes.

VIP and Loyalty Programs

Sun Palace Casino has a VIP program designed to reward loyal players. The VIP program comprises several tiers, each offering unique benefits and bonuses. Players earn comp points by placing real money bets on games. As players earn points, they begin to move up the ladder – and the higher a player gets, the better perks they enjoy. These perks can include exclusive promotions, higher deposit limits, faster withdrawals, and personalized customer support.

BANKING AND PAYMENT METHODS

Sun Palace Casino offers a range of deposit options, although it’s not the most extensive selection we’ve ever seen. Some deposit methods include credit and debit cards, EWallets, and cryptocurrencies. Other options may be available depending on the player’s location. You can also use an MST Gift Card to deposit, although the limits are small.

Generally, deposits are processed instantly, and the casino charges no fees for using these methods. However, players should be aware that their chosen payment provider may charge fees for processing transactions. The minimum deposit amount is typically $20, although this may vary depending on the method selected.

Sun Palace Casino Withdrawal Speed

Sun Palace Casino’s withdrawal system is designed to ensure players receive their winnings as soon as possible. In reality, this can often be far from the case. We’ll talk more about this later on. Generally speaking, the withdrawal methods are the same as the deposit methods. However, players can also request a withdrawal via check by mail, courier, or an ACH direct deposit. The minimum withdrawal ranges from $150 to $400, depending on the payment method chosen.

Again, withdrawal time frames vary depending on which payment method is selected. For example, EWallet and Bitcoin transactions are usually processed within 48 hours, while check and ACH withdrawals can take up to two weeks. The casino has a maximum withdrawal limit of $5,000 weekly, although higher limits may be available for VIP players. $5,000 is pretty low, to be honest, and is likely to deter new players.

Responsible gaming

Another major negative we found was the lack of a responsible gambling link in the site’s footer. This is a MAJOR red flag, as all reputable online casinos are required, by law, to include a link to a responsible gambling page.

The ONLY reference we found on the site about responsible gambling was “BET WITH YOUR HEAD, NOT OVER IT. WE AT SUN PALACE CASINO STRONGLY FEEL THAT IF YOU THINK YOU, OR A CLOSE FAMILY MEMBER, HAS A GAMBLING PROBLEM, YOU SHOULD SEEK THE APPROPRIATE COUNSELING. YOU CAN FIND HELP AT WWW.GAMBLERSANONYMOUS.ORG.”

The lack of information about their KYC procedure and responsible gambling policies is concerning and should be a warning sign to all players about the type of operation being run here.

Customer support

Sun Palace Casino offers 24/7 live chat and email support to players. While we’re always big fans of live chat support, Sun Palace Casino appears to have a reputation for not being available 24 hours a day, seven days a week.

In addition to this, their email response times are pretty slow. If you’re asking questions about withdrawals – or submitting documents – you can expect response times to take even longer!

KYC

Sun Palace Casino doesn’t care much about KYC checks. When we wrote this review, we couldn’t find any information about verification checks on the website. These checks – while annoying for players – are essential for ensuring the safety and security of the players and ensuring that previously self-excluded players cannot gamble.

While players are free to join Sun Palace Casino – and play RTG games, use bonus code promotions, and claim deposit bonuses without undergoing a verification check, be prepared to be asked for documents when you withdraw.

Like other online casinos running on Real Time Gaming’s software, Sun Palace  appears happy to take deposits – but as soon as you want to cash out, they’ll try to stall you by requesting all kinds of documents!

Website Experience and Features

Desktop and Mobile Gaming

Sun Palace Casino boasts a pretty well-designed website that is easy to navigate and somewhat user-friendly. The website utilizes a classic casino theme with a dark background and bright, colorful graphics. The games are organized into categories and can be sorted by popularity, name, or release date. Unfortunately, the website is only available in English, meaning non-English speakers will probably want to find a different online casino to join.

While no mobile casino app is available, the casino is mobile-optimized. Players can access the site from mobile devices provided they have an internet connection and an up-to-date internet browser. The mobile site is well-designed and offers a gaming experience similar to the desktop site. Some games are unavailable on mobile devices, as is common with RTG.

We were happy to find that Sun Palace Casino still offers a downloadable software client for Windows. The downloadable client may not offer any technological improvements, but it offers some exclusive games unavailable on the website. However, the software client is only available for Windows users, so players using a Mac or Linux device cannot download it.

Brand games

Providers

While writing this Sun Palace Casino review, we looked at all the available games. Realtime Gaming powers (almost) the entire casino; the exception is Visionary iGaming, which powers the live dealer casino.

Video Slots

Video slots make up the backbone of most online casinos today – and we were happy to see that most of RTG’s video slots are available at Sun Palace Casino. At the time of writing, some of the most popular slots we saw included Pay Dirt, Cleopatra’s Gold, Diamond Dozen Enchanted Garden, and Outta This World.

However, that’s just five slot games; what else does the casino offer? Here are some of the other video slots we saw advertised around the site: T-Rex, Cray Vegas, Voodoo Magic, Fruit Frenzy, Triple Twister, Green Light, Coyote Cash, Builder Beaver, Hairway to Heaven, Diamond Dozen, Crystal Waters, Small Fortune, Ronin, Vulcan, and Achilles.

While the game navigation menu isn’t the most functional, you can scroll through the games with relative ease – and new releases along with popular games are usually displayed at the top of the main slots page, so you don’t have to look far to find out what’s currently “hot!”

Live Casino Games

Sun Palace Casino offers a fantastic live casino experience for players looking for an authentic and immersive gaming experience. Visionary iGaming, a leading live dealer games provider, delivers the games.

Players can enjoy various table games, such as blackjack, baccarat, and roulette, with professional dealers who conduct and oversee every game with utmost precision and authenticity. The dealers are highly skilled in their trade, proficiently managing multiple tables simultaneously without compromising quality or consistency.

The website also offers clear video feed options, which ensure smooth streaming services for uninterrupted gameplay; for example, if your internet connection is weak, you can adjust the settings to ensure the live dealer games don’t “lag” out.

Moreover, Sun Palace Casino ensures fair play by consistently subjecting itself to rigorous third-party auditing tests conducted regularly by TST Labs. While this is a legal requirement, it’s nice to see them advertising this fact; transparency within the online gambling industry is always good.

Visionary iGaming may not be the biggest name in the iGaming industry, but they’re doing a good job taking on the more prominent names like Evolution and Playtech. Their games are high quality, the dealers are top-notch, and the gameplay is smooth and enjoyable.

Table Games and Video Poker

Sun Palace Casino offers players a wide selection of table games and video poker options. You’ll find several classic casino table games like Roulette, Blackjack, and Baccarat. There are also some less common games like Craps and Oasis Poker.

The video poker offering is OK, including Deuces Wild, Jacks or Better, and Joker Poker.

Progressive jackpots

RTG offers a wide variety of progressive jackpot slots, and you’ll find almost all available to play at Sun Palace Casino. This includes classics, ones you’ll definitely have heard of, less well-known releases, and even some table jackpots.

The most popular RTG progressive is Aztec’s Millions, a video slot set in ancient South America. This game offers a massive progressive jackpot that starts at $1 million – and this is the bare minimum it can be; it’s not uncommon to see it reach amounts much higher than this!

Another progressive jackpot game you’ll be able to play at Sun Palace Casino is Jackpot Pinatas. It’s themed around a festive Mexican party, and the jackpot “seed” is smaller – $250,000 – but that’s still life-changing money for most of us! In addition to the jackpots, the slot has other bonuses and features, including a free spin round, multipliers, and special wilds.

If you’re looking for a game with a more classic feel, then try out Shopping Spree, which has a shopping mall theme. This game’s progressive jackpot starts at $100,000 and has been known to reach millions! Plus, the game’s bonus features, like a shopping spree bonus round, make playing even more fun.

These are just a few of RTG’s many progressive jackpot slots, but they give you a good idea of the variety of themes and potential payouts available. With so many options, there’s sure to be a game that catches your eye and gives you the chance to win big.

About the Team and History

Sun Palace Casino was established in 2002 and has been friendly to US players since its inception. The casino accepts USD as its primary currency and is owned by the Mainstreet Vegas Group. They’re a well-established company in the online gaming industry. The casino operates primarily from Costa Rica but mentions Panama on its website.

The only language available on the Sun Palace Casino website is English, which may limit its appeal to non-English speaking players. The casino’s game offerings are powered exclusively by RTG, a reputable software provider producing high-quality games. However, they’ve recently brought on Visionary iGaming to power their live dealer games section.

Complaints and Track Record

Like most online gambling websites, you’ll find complaints about Sun Palace in the Casinomeister forums. We’ll show you what a few of our members have to say – but first, keep in mind this official warning from MAXD:

WARNING: Mainstreet group cannot be relied on to pay player winnings. Either their processor is holding them at gunpoint, or they’re simply BSing their way through this, but the upshot is that the casino management is abdicating responsibility for player payments. They refuse to pay out on cases outside the current calendar year because “the processor” said so. They are refusing to pay out in any case where “the processor” has decided they shouldn’t. Players are advised to avoid these casinos until the dog regains control of its tail.”

One of our members, JGGINNB, posted about slow withdrawals, stating:

I made a withdrawal request for $1,750 from Sun Palace Casino on July 18, 2016. They, in turn, changed the single $1,750 request into a request for $1,000 and a request for $750 so they wouldn’t have to pay it all at once. I played and won with them before, and I know they will do this. 

However, they would only do it for a small amount. Oh well, that is not my main concern. My question or “problem” is that the withdrawal request is still listed as “requested” status, and it’s been 19 days. I’ve made three follow-up email requests to their Support Department and Finance Department and am still awaiting a reply. 

I did have a win there for over $2,000 a few months ago, but the payout time did not even come close to the length of a wait they are now giving me. (FYI – I’m a US player and request a check by courier as a method of payout as that is their fastest way to pay right now). 

Has anyone else had any recent payout experiences with this casino? Also, I need help finding a Representative listed for them here that I could try and contact for assistance, as I usually would try that approach first. Thanks for listening, and I would appreciate any feedback you might have.”

Generally speaking, we’d advise proceeding with caution at Sun Palace. While they’ve been around for over two decades, they appear to have payment issues.

Casino Facts

Founded2002
JurisdictionsCosta Rica
Casino representativeCasino Rep
Is this casino certified at CasinomeisterNo
Payout time72 hrs
Reverse time48 hrs
Payout limitsN/A
Weekend payoutsYes
Locks withdrawalsNo
English
American Express, Bitcoin, Discover, Ethereum, Interac e-Transfer, Litecoin, MasterCard, Tether, Visa
Bitcoin, Check via courier, Check via regular mail, Direct Deposit, Ethereum, Interac, Litecoin, Tether
Alex Smith

Alex is a 26-year-old writer from Brighton, in the UK, and for the past 8 years, he’s worked with a number of companies, creating content for blogs, news articles, and more. While Alex has written on a wide variety of topics, his speciality is online gambling – an industry he’s both passionate about, and experienced in. Having enjoyed gambling for over 7 years, Alex is a huge fan of video slots, and cites NetEnt, Big Time Gaming, Thunderkick, and Quickspin as his favourite providers. The topics he writes on are varied, but he loves nothing more than a good old slot review (he’s written over 1,000 slot reviews in his career), and he also enjoys writing in-depth gambling guides, along with casino reviews. In his spare time, Alex enjoys playing the guitar, and is a self-proclaimed horror film buff.

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