3 March 2020, by geordiecolin
After signing up,depositing,winning and withdrawing I will give Spin Hill a 5 out of 10.
The site is smooth running and quite easy to navigate and I witnessed no issues with gameplay. They have a fair selection of games although they do not seem to keep up with new releases very often. Having a UKGC licence is a comfort.
The games that I played and checked out where all at the highest RTP which is a huge plus. 65x wagering requirements are a big ask but I was able to forfeit the bonus after getting lucky before I needed to dip into it.
Your account is locked from the moment that you attempt to deposit pending the verification period. Getting my verification details rejected without justification slowed the process up so much that I twice requested them to close my account-which where totally ignored. Instead of requesting all docs at once they ask for one doc at a time which is rediculous. Left hand doesn’t know what the right hand is doing.
Once verified I took the welcome bonus and managed to request a withdrawal which resulted in my account being locked “Pending review”.
* I had very carefully calculated what I needed to complete the wagering requirements and in the end I had wagered at least 600 spins over that. Yet wagering was still in operation. I could not find a wagering update anywhere on site.
72 hr pending period before processing with 2 days before hitting my account. Obvious delay tactics in the hope that you reverse and play your winnings. No flushing.No live help at any time and they refuse to engage in answering perfectly reasonable questions that they don’t wish to answer.
Any bonuses that you may acquire during gameplay seem to get removed should you request a withdrawal.
Very tiring sign up process with unnecessary hurdles.Long pending period with hurdles that encourage reversals. Staffed by folk who seem encouraged to frustrate you into reversing a pending withdrawal and ignore questions and requests that are not in the casinos interests.
A casino that does the bare minimum to comply with UKGC guidelines but with the potential to be every bit as good as trusted CM accredited casinos.