Ruby Fortune Review
A Decent Microgaming Casino With a 3-Part Bonus Package
By Casinomeister Feb 2, 2023
When they first launched back in 2003, Ruby Fortune was listed here as a Casinomeister Accredited and Vetted. They were pretty awesome back in the day, but after being shuffled around between several marketing companies, they became just another Microgaming drone.
They lost interest in having a casino representative in our forum and became aloof towards any player comments or issues. So they were dropped like a hot potato from our Accredited and Highly Recommended list.
They have shown interest in rejoining our group of Accredited Casinos, but that person dropped the ball on that mission. So no joy there.
But saying that, they are properly licensed, have a pretty clean record of player complaints, and we would recommend them as a safe place to play at.
When we started writing this review, we noticed Ruby Fortune likes to call themselves “Canada’s Best” – and while that remains up for debate, Ruby Fortune clearly does a good job on the whole.
Their site is modern, easy-to-use, and the user interface is user-friendly, and they are well-licensed and have been around for almost two decades! In this Ruby Fortune review, we’re going to show you all the site has to offer – and give you an in-depth and impartial look at the site’s complete offering.
BONUSES AND PROMOTIONS
Ruby Fortune provides new players with a decent welcome bonus offer – and they also have a decent VIP scheme, along with a no-deposit-required bonus. We’ll look at all of these below:
Ruby Fortune boasts quite a generous welcome bonus, which can be claimed by all new players (provided they’re eligible.) Here’s how it works:
- 1st Deposit Bonus: 100% match bonus up to $250
- 2nd Deposit Bonus: 100% match bonus up to $250
- 3rd Deposit Bonus: 100% match bonus up to $250
It’s really easy to claim the main welcome bonus at Ruby Fortune Casino. Ruby Fortune requires you to tick the box stating you want to claim the welcome bonus when making your deposit, and the funds will be added to your account balance immediately.
What’s more, Ruby Fortune is one of the few casinos that allows you to use your bonus funds on progressive jackpot games – something, in fairness, we really like.
When it comes to the terms and conditions, Ruby Fortune imposes quite harsh wagering requirements on their bonuses; all bonuses must be played through a total of 70 times before bonus funds can be withdrawn.
Players will also need to adhere to other terms and conditions at Ruby Fortune, including game restrictions, max bet limits and more; full details about any bonuses offered at Ruby Fortune can be found on their “Promotions” page.
No-Deposit & Free Spins Offers
Ruby Fortune is one of the few sites to still offer a no-deposit-required bonus. This is available to all new players: provided you haven’t claimed a no-deposit bonus at any casino that’s part of the Palace Group.
Simply open an account, and you’ll be credited with 50 free spins. The wagering requirements for these free spins are set at 70X, and the maximum cashout is $100. Other terms and conditions apply, which can be found on the site’s website.
VIP and Loyalty Programs
All new players at Ruby Fortune are automatically enrolled into the VIP program – and you begin to earn loyalty points from the moment you make your first deposit and place your first real money wager.
You’ll earn 1 point for every $10 you bet at the casino (regardless of whether that bet is a winning one or a losing one). These points can later be exchanged for bonus offers, including free spins, 100% match bonus promos, deposit bonus offers, and, if you’re playing enough – even holidays and electronics!
There are six tiers to the VIP program, and as you play more, you’ll progress up the ranks, with new perks and bonus offer unlocked at each new level!
BANKING AND PAYMENT METHODS
Like all online casinos, you’ll find a wide variety of deposit methods to use at Ruby Fortune Casino. Ruby Fortune allows you to make deposits and withdrawals using the following deposit methods: VISA, MasterCard, ecoPayz, Neteller, Skrill, Paysafecard, Postepay, Solo, Entropay, eChecks, QIWI, Bank Transfer, Direct Bank Transfer, and Instant Bank Transfer.
The min deposit, $10, applies to all payment methods – and the min deposit, $10, even applies to the bank transfer options, which is pretty cool – most online casinos require you to deposit significantly more when making bank transfers.
Ruby Fortune doesn’t charge any fees when you make a deposit, and funds are credited to your account.
When it comes to withdrawals, the minimum withdrawal limit for all payment methods is $50; this is quite high and much more than we see at most online casino sites we review.
The online casino aims to process withdrawals within 48 hours; during this time, it’s possible to reverse/cancel your withdrawal. We don’t like how there isn’t a withdrawal lock function available.
Once Ruby Fortune has processed your withdrawal, it can take a few minutes to a few working days for you to receive it. This time frame depends on which of the withdrawal methods you chose to use.
The first thing we saw when we opened up the responsible gambling page at Ruby Fortune Casino was this:
“Ruby Fortune is committed to being the very best online entertainment group in the world. This means doing everything possible to give our players an enjoyable, responsible and safe gaming experience. Ruby Fortune fully supports responsible gaming and ensure that you continue to enjoy the safe and manageable play.”
They then state that they offer all players a wide variety of responsible gambling tools – including the ability to set deposit limits, take a time-out or request self-exclusion.
Unfortunately, at the bottom of the page, they mention you need to contact the customer support team directly to implement these limits – and this is something we really don’t like. We feel that it’s vital players can set their own limits and request a time-out or take self-exclusion when they feel it appropriate – so how committed to responsible gambling Ruby Fortune really remains to be seen.
To finish off our Ruby Fortune Casino review, we wanted to look at what kind of customer support facilities they offered to their players. It wasn’t immediately clear, but we later learned that Ruby Fortune Casino’s customer support team works 24 hours a day, 7 days a week, so you’re able to get in touch with the team no matter what time of day you’re playing.
Before contacting the customer support team, however, they recommend you browse their comprehensive FAQ section. Personally, we wouldn’t say it’s comprehensive – but it does answer a few of the most common questions and is a good starting point.
If you’re unable to find the answers you need there, you can reach out to the customer support team directly through live chat, email or phone. Live chat is our recommended way of getting in touch with the customer support team as it connects you with an operator immediately. You can access the live chat function by clicking the dropdown menu found at the top of the right-hand side of the screen. You will then be connected to a customer support team agent within a minute or two. While writing this review, we found the customer support team to be helpful, friendly and professional.
As mentioned, you can also reach the customer support team via email and phone; a phone is a good option for those unable to use the live chat feature, but we’d recommend against email, as you may find yourself waiting up to 24 hours to receive a response.
While Ruby Fortune Casino doesn’t discuss their KYC procedure in too much depth, they do state this on their terms and conditions page:
“We have the right to request you to furnish us with proof of your identity and age as a condition precedent to us allowing you to participate at the Casino. All information supplied when registering with the Website must be accurate and complete in all respects.”
This is in line with the regulation set out by the Kahnawake Gaming Commission and the Malta Gaming Authority, as both online gambling regulators require their licensees to carry our player-verification – usually after making deposits and withdrawals worth more than $2,000. Unfortunately, we weren’t able to find any information about how long it takes Ruby Fortune to process your documents.
Website Experience and Features
Desktop and Mobile Gaming
Like virtually every online casino operating today, Ruby Casino realizes the importance of mobile gaming, and they’ve developed their website to be fully mobile-optimized, a mobile casino of sorts. This allows players to access their site and play a variety of games from their mobile devices.
There is no downloadable mobile casino app, so to access the mobile site, you’ll just need to head to Ruby Casino from your mobile device’s internet browser. You will then be automatically redirected to the mobile-optimized version of their website.
Like their desktop site, the mobile casino uses state-of-the-art 128-Bit SSL Encryption. 128-Bit SSL Encryption ensures your personal details are kept safe when making payments and providing the casino with sensitive information.
The “Winners” Page
Whenever we put together a new casino review, we like to find one “USP” to highlight;. At the same time, Ruby Fortune doesn’t offer anything too creative, they do have what’s known as their Winners Page, and this shows you a recent breakdown of some of the top winners at the site, while also publicizing information about some of the biggest jackpots currently on offer.
It’s quite cool as you can sort through the games available at the casino to see who’s winning on what – and it’s a hugely useful feature, but it did stand out to us when writing our review.
Ruby Fortune offers games from Microgaming; the site is powered by Microgaming software, so you won’t find games from other game developers, bar within the live casino. Ruby Fortune offers a good selection of Microgaming games.
Ruby Fortune offers a solid selection of video slots, and Ruby Fortune’s slots are, as you can probably imagine, all provided by Microgaming. You’ll find classic slots, video slots, and both 3-reel classic slots, 3-reel modern slots and 5-reel modern slots.
This means you’ll find some of the game developer’s most iconic releases – one of the most popular of which is arguably Thunderstruck II. In this classic real money video slot, you’ll be able to choose from one of our free spins bonuses, and a randomly triggered base-game feature can award wins of up to 12,000 times your stake!
Ruby Fortune’s slot portfolio also includes other Microgaming classics like Immortal Romance, Dragonzz, Avalon II and Highlander. Finding the different slots is easy thanks to the filtering options, and players will find themselves able to choose which game they’d like to play easily and quickly.
Plus, as we see at most online casino sites, Ruby Fortune Casino allows players to try out most of their slots in demo mode – allowing players to try them out without risking any of their own money.
Live Dealer Games
Ruby Fortune’s live dealer casino is powered by Evolution Gaming – the industry leader in the live dealer games industry and the same company used across all of the Palace Group sites.
The live dealer casino allows you to play classic live dealer games like Blackjack and Roulette, along with other online casino games like Baccarat, Sic Bo and Lightning Roulette.
They also offer various less conventional live games, including Crazy Time, Dream Catcher, Mega Ball and Deal or No Deal Live.
Roulette & Blackjack
When it comes to casino table games, Ruby Fortune Casino does a decent job – and you’ll find a decent selection of Microgaming-powered casino table games, with many of these table games offering both low-limit and high-limit tables.
Like virtually all online casinos, the main table games include Roulette and Blackjack – and when it comes to Roulette, you’ll find titles like French Roulette, European Roulette, Premium Roulette Gold and Classic Roulette.
The Blackjack offering at Ruby Fortune is fairly decent, including games like Classic Blackjack, Atlantic City Blackjack, Blackjack Multi-Hand and Blackjack Gold.
Table Games and Video Poker
Ruby Fortune Casino offers a selection of other card games, video poker machines so, when you play at the site, you’ll find everything from Hi-Lo 13, European Blackjack, Poker, Craps and 3 Card Poker, to Scratch Cards, other card games and Sic Bo.
When it comes to the video poker games available, Ruby Fortune Casino boasts a fairly decent selection, including Aces & Eights, Tens or Better, Bonus Poker, Jacks or Better and Deuces & Joker Poker. It’s not the largest selection of video poker games we’ve ever seen. Still, it’s decent enough – especially at a time when many online casinos are choosing to offer very few video poker machines at all.
We should point out, however, that the selection of video poker games appears to have been last updated quite a while ago – and this is likely because they’re all from Microgaming; you won’t find titles from other software providers.
When it comes to progressive jackpot video slots, Ruby Fortune Casino offers quite a decent selection of games – although you should bear in mind they’re all Microgaming-powered.
Thankfully, most of the top progressive jackpot games are from Microgaming – and when you play at Ruby Fortune Casino, you’ll find titles including Mega Moolah and Major Millions.
Mega Moolah is arguably the most popular progressive jackpot slot ever made, and it holds the current World Record for the biggest slot machine win in history – over $20 million! Plus, Ruby Fortune proudly states that one of the other casinos on their platform had a player who won a $14 million jackpot on the game – so this shows it really is possible to win from them!
There’s a decent selection of progressive jackpot slots to choose from, and, like the rest of the casino’s games, they’re all available to play in instant play mode.
About the Team and History
Ruby Fortune Casino was first launched back in 2003, and the site is part of the Palace Group Brand. In terms of ownership, the casino, Ruby Fortune, is owned and operated by Baytree Limited – a Maltese-based company that hold online gambling licenses from the Kahnawake Gaming Commission and the Malta Gaming Authority.
Alongside their strong licensing and regulation, Ruby Fortune Casino is also certified by eCOGRA – an independent body that tests games and ensures that players play fair, truly random games. These are some strong selling points for the casino. Ruby Fortune has, from the get-go, been a Microgaming-powered casino, and it was only when Microgaming dropped their live dealer casino that the site started working with Evolution Gaming to provide players with a selection of live dealer games.
To get a little more complicated, Ruby Fortune is now part of Buffalo Partners – previously Wagershare. Buffalo is the result of the merger of Wagershare, Fortune Affiliates and Referback, and it’s the casino is directly connected to Betway (despite the owners denying this!)
It’s a little murky. The transparency behind the business isn’t the best – but they appear to be a relatively trustworthy brand and have managed to amass a decent player-base in the near two decades they’ve been in operation for.
Complaints and Track Record
A glance at the Casinomeister forum shows quite mixed reactions when it comes to Ruby Fortune. Many of our players praise the casino for their bonuses, while others raise complaints about winnings not being paid out.
Ruby Fortune has generated six formal complaints via our Player Arbitration service (PAB) since 2017. The two latest were “speak to the hand” since they don’t want to deal with our free service for players due to some misguided business decisions on their part. If players have complaints, they will need to go to eCOGRA to have these resolved.
|Jurisdictions||Swedish Gambling Authority|
|Affiliate program||Buffalo Partners|
|Is this casino certified at Casinomeister||Yes|
|Payout time||48 hrs|
|Reverse time||48 hrs|