Reel Wins Casino Review

New white label casino

By Casinomeister Oct 4, 2022

Casinomeister's Verdict

They made a mistake, admitted it, and apologized – and that is commendable. However, Reel Wins Casino shut down a couple of years ago. This Reel Wins Casino review will show what the site offered before it shut down.

6 Our Rating
0 Player Rating
reelwinscasino.com
2018
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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UKGC
Evolution Gaming, Pariplay, Playson, Pragmatic Play, Quickspin, tom horn gaming...

First Impression

Before this casino was officially launched, they had a rather severe hiccup: their designers copied the template of another casino which included the logos of both our Accredited Casino seal and The Pogg’s. This caused their casino to be tossed into the Rogue Pit for using these seals without permission. But the rogue status was short-lived; they called and apologized. It was never intended to be.

So, that is a plus point – they are responsive to what is happening in the player community.

They were a Pariplay casino licensed in the UK and had various games. They didn’t offer many video poker machines. This review looks at what the site used to offer.

Pros

  • Receptive to complaints

Cons

  • New Casinos - may have inexperienced crew

Casino Bonuses and Promotions

As Reel Wins Casino is now closed, it’s hard to discuss the casino bonuses, deposit bonuses, and exclusive bonuses that the site offered. They offered different bonuses and promotions to players from different countries.

From what we can tell, Reel Wins Casino offered a fairly conventional welcome bonus, a 100% matched deposit bonus. Unfortunately, we couldn’t find any information about other bonuses and promotions. For example, we couldn’t find whether they used to offer a VIP program or a loyalty scheme.

However, none of this is relevant. As Reel Wins Casino is closed; the deposit bonuses or welcome bonus promotions they used to run no longer apply. We’re simply talking about this as some players may be interested in what the site used to offer.

BANKING AND PAYMENT METHODS

Reel Wins Casino used to offer a wide variety of banking options. The casino payment methods were pretty standard; the online casino offered everything you’d expect to see from an online casino. Players could make deposits and withdrawals using debit and credit cards, EWallets, bank transfers, and, where applicable, a check.

Deposits were credited to your Reel Wins Casino account immediately. While writing this casino review, we did not find any information to say the website charged for deposits.

Withdrawal Speed

Reel Wins Casino didn’t have a fantastic reputation for withdrawals. They claimed to process withdrawal requests within 48 hours. However, we saw multiple players complaining it was taking much longer than this.

Some players reported that withdrawals took as long as a week to process. What’s more, Reel Wins Casino appeared to arbitrarily request know your customer (KYC) checks to be carried out on players requesting a withdrawal.

We heard that many players experienced lengthy delays after submitting these know your customer (KYC) documents. It appears as though Reel Wins Casino used these verification checks to deliberately stall withdrawals.

We could not find any information about any minimum deposit/withdrawal limits. We were also unable to find information about maximum withdrawal limits at Reel Wins Casino.

Responsible gaming

As a casino licensed by the UK’s Gambling Commission, Reel Wins Casino needed to adhere to strict, responsible gambling terms and conditions. This meant all players needed to be able to implement a wide variety of responsible gambling themselves. Or in other words, the UKGC required that players could self-manage all of their responsible gambling tools.

One of the responsible gambling tools available at Reel Wins Casino was the deposit limit. This allowed players to limit the amount of money they could deposit into their online gambling account daily, weekly, or monthly. Once a player had reached this limit, they would no longer be able to deposit any more money until a day, a week, or a month had passed.

Deposit limits are incredibly effective at managing the amount of money you can deposit into your online gambling account. Deposit limits could be self-managed from within your “Limits” section.

Players at Reel Wins Casino could also enter into a time-out or self-exclusion. These tools were helpful for players who wanted to take a more extended break from online gambling.

Customer support

While Reel Wins Casino is no longer active, we were able to find some information about their old customer support facilities. Their customer support team was available 24 hours a day, seven days a week. Players could contact them via live chat or email.

However, from a cached version of the casino, they also operated a detailed FAQ section. This was designed to answer some of the most common questions players were likely to have had.

Players were prompted to browse this FAQ section before contacting the customer support team. If a player couldn’t find the answer themselves, they were prompted to open a live chat conversation.

We don’t have any information about the customer support facilities at Reel Wins Casino. However, we didn’t find any players criticizing them. It’s not clear whether they operated phone support, although we’d say it’s probably quite unlikely.

KYC

We couldn’t find any information about know your customer (KYC) procedures at Reel Wins Casino. Unfortunately, an archived version of their terms and conditions wasn’t accessible to our team during the writing of this review.

However, as we mentioned earlier, we did come across some players who had issues with know your customer (KYC) checks and casino bonuses. It appears that Reel Wins Casino could sometimes delay know your customer (KYC) checks to stall withdrawals potentially.

However, other than that, Reel Wins Casino appears to have simply followed the terms and conditions of its online gambling license. While writing this casino review, we didn’t come across anything to suggest they had any significant issues conducting verification checks.

Website Experience and Features

While we could not play at Reel Wins Casino when writing this review, we could look at the site’s archives. The casino featured a relatively cookie-cutter design. It was easy to use, easy to navigate, and relatively user-friendly. However, as we mentioned earlier, there was one quite serious issue.

Reel Wins Casino’s developers copied the design/template of another casino. This template featured the logos of our Accredited Casino’s seal and that of The Pogg’s. Thankfully, once the casino owners were made aware of this, they called us directly and apologized.

As for the site’s usability, Reel Wins Casino did a pretty good job. Their website offered fast loading speeds. Creating an account was straightforward and took just a couple of minutes.

Reel Wins Casino didn’t feature a downloadable mobile casino app. However, their website was fully mobile-optimized. This allowed you to play at the site from your mobile devices.

Brand games

Providers

Reel Wins Casino offered players the chance to play casino games from various software providers. Like most online casinos, they offered multiple game developers. This included Evolution Gaming, Pariplay, Playson, Pragmatic Play, Tom Horn Gaming, and NetEnt.

Below, we will look at some of the different casino games at Reel Wins Casino. Firstly, we’ll look at the online slots and available free slots.

Slots

Reel Wins Casino offered a wide variety of free slots, video slots, and classic slots. These could be accessed under the “Slots” tab, which appeared on the main game navigation menu.

Once inside the slots lobby, you would find yourself able to play more than 500 different games. This included titles from the biggest software providers globally, along with less common, more unusual releases.

While we can only base this review on archived pages, we did notice that players could filter and categorize the games. This allows you to narrow down the selection by provider, type, and other filters.

Live Dealer Games

Like almost all online casinos, Reel Wins Casino offered players the chance to play live dealer games. Evolution Gaming provided these live casino games.

If you don’t know who Evolution Gaming is, they’re widely considered the industry leader in the live iGaming industry. Their state-of-the-art technology can be found at most online casinos. Their HD video streaming technology is famed for its speed, reliability, and durability.

We also saw reports from players (although these reports couldn’t be independently confirmed) that Reel Wins Casino offered a special welcome bonus designed for their live games. This allows you to claim a deposit bonus in the live casino.

Table Games and Video Poker

Reel Wins Casino offered a decent selection of casino table games. Players could enjoy a wide variety of roulette, blackjack, baccarat, and other poker-inspired games. Unfortunately, when it came to video poker, their offering was underwhelming.

However, like with all of the other games they offered, Reel Wins Casino made it easy to sort through various casino table games. Looking at a cached version of the casino, we could see that players could choose different categories of games.

Progressive jackpots

Progressive jackpot slots are found on almost all online gambling websites today. Like most other online casinos, Reel Wins Casino offered players a decent selection of progressive jackpot games. This included titles from Pariplay, along with other game developers.

About the Team and History

While writing this Reel Wins Casino review, we didn’t find much information about the site or who was behind it. We do know that it was first launched in 2018. It had an online gambling license from the UK’s Gambling Commission. Other than that, however, few details are known.

Complaints and Track Record

In the forums, we didn’t find many mentions of Reel Wins Casino. The only thread we could find was this one.

One of our members, Playford7, asked:

Got a random email probably from some affy regarding this place, says it’s a UKGC licensed joint.

But other than that, I can’t find any info on who they are. They are offering a 200% match; it looks like a Caddell/whitehat kind of place, but I can’t find the info anywhere. Any help would be appreciated.”

Some of our players attempted to jump in and provide some answers. However, very little was known about Reel Wins Casino. Even players familiar with different online gambling operators failed to publish much about the brand.

This is quite strange. Usually, it’s pretty easy to find lots of information about an online gambling website. When we were writing this Reel Wins Casino review, this seemed to be a common trend across Casinomeister and the internet.

Very few websites appear to know about Reel Wins Casino. This is probably one of the reasons why they went out of business so fast. They failed to build much of an online presence.

Casino Facts

Founded2018
Accredited at CasinomeisterNo
JurisdictionsUKGC
Affiliate programThree Reels Marketing
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Payout limitsN/A
Weekend payoutsNo
Locks withdrawalsNo
English
EcoPayz, MasterCard, Neteller, Paypal, Paysafe Card, Skrill, Sofortuberwaisung, Trustly, Visa
Bank transfer, EcoPayz, MasterCard, Neteller, Skrill, Trustly, Visa
Casinomeister
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
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