Prism Casino Review

BONUSES AND PROMOTIONS

A significant part of writing this Prism Casino review was examining the bonuses and promotions available. While the main welcome bonus was the first thing we looked at, we also looked at other promos running at the casino, from free chips offers to mobile casino-specific bonuses. However, it doesn’t take long to see that the bonuses have high wagering requirement​​s, low maximum cashouts, and many game restrictions – something we’re used to seeing at Virtual Casino Group sites, unfortunately.

In this section, we’ll look at the main welcome bonus, regular bonuses Prism offers – including the Weekly and Monthly Cashback offers – the site’s Comp Points loyalty scheme and more. Let’s begin by examining the main deposit bonus available to new players.

Welcome Offer / Deposit Bonus

New players at Prism Casino can take advantage of a 450% matched deposit bonus of up to $4,500. To claim this bonus, enter the code 450PRISM when making your first deposit. Now, as far as deposit bonuses go, it sounds pretty good at first, right? Well, let’s look closer and see whether it lives up to its name.

Firstly, let’s look at the wagering requirements; the 450% matched deposit bonus comes with wagering requirements of 40X, which, to be fair, aren’t too bad. However, the wagering requirements are only 40X if you play Slots, Keno, Bingo, or Scratch Card Games. If you play casino table games or video poker, the wagering requirements increase to 60X. Still, that’s not the worst in the world.

Unfortunately, things become a lot less promising when you read a little deeper into the terms and conditions. While writing this Prism Casino review, we found – like at many Virtual Casino Group online casinos – you are limited to withdrawing just 10X the total bonus you claim. Here at Casinomeister, we always dislike maximum cashout limits on deposit bonuses. We feel when you’re depositing your own money, you shouldn’t be capped on how much you can win.

Prism Casino also states that once the wagering requirements are complete, the total bonus amount will be removed from your balance when you request a withdrawal. While this isn’t particularly uncommon at Realtime Gaming (RTG) casinos, it’s not great when combined with a max cashout limit of just 10X.

So, what’s the welcome bonus verdict? While a 450% match sounds impressive, the terms and conditions are strict, and the 10X max cashout limit, in our opinion, makes it pretty much pointless. You must complete wagering requirements of 40X or 60X just to try and win 10X your deposit.

Unless you only plan on playing video slots at lower stakes, we would lean towards advising against claiming this bonus, as it just doesn’t seem worth it, in our opinion.

Prism Casino offers new players a $30 no-deposit free chip, automatically credited to your account upon registration. While this offer might initially seem appealing, it comes with stringent terms and conditions. The wagering requirements are high at 40X or 60X, depending on the type of game you choose to play. That may not sound too bad as far as no-deposit bonuses go, but wait:

The no-deposit bonus limits you to a maximum withdrawal of just 1X the bonus amount. In other words, you cannot withdraw more than $30 from the bonus. While it’s still something for nothing, in our opinion, this negates any real winning potential. It’s a novelty – but not one that serious gamblers are likely to find enticing.

Comp Points Scheme

Beyond the welcome bonus, Prism Casino aims to retain players through various ongoing promotions, including a Comp Points program. However, similar to the no-deposit bonus, this Comp Points scheme has its limiting conditions. First, Comp Points can only be earned on certain unspecified games. When writing this Prism Casino review, the terms and conditions page failed to load. This is not the first time we have encountered this problem at Virtual Casino Group sites.

Secondly, even once you have accumulated a decent number of Comp Points, you have to wager the exchanged funds: 40X if you’re playing slots or keno and 60X for all other allowed games. While we don’t necessarily advocate for wager-free Comp Points cash, we’re used to seeing wagering requirements in the region of 5-15X; 40X to 60X is far too high, in our opinion.

Now, to our amazement, there’s an even more disappointing term; the maximum cashout from Comp Points bonuses and features is one times the value of your Comp Points bonus. For instance, if you accumulate $100 in Comp Points, you can only withdraw $100, entirely and utterly defeating the purpose of a rewards scheme. We were – genuinely – shocked when we wrote this Prism Casino review, as this is such a strange, disadvantageous rule – we can see no benefit of even bothering with them!

However, there are even more terms: you’re unable to redeem Comp Points if your account balance exceeds $0 or if you have pending withdrawals, so, again, we’re failing to see a single appealing aspect of this loyalty program; if you’re looking for a rewarding Comp Points scheme, you’ll find better options at virtually any other Realtime Gaming casino!

No-Deposit & Free Spins Offers

Prism Casino offers new players a $30 no-deposit free chip, automatically credited to your account upon registration. While this offer might initially seem appealing, it comes with stringent terms and conditions. The wagering requirements are high at 40X or 60X, depending on the type of game you choose to play. That may not sound too bad as far as no-deposit bonuses go, but wait:

The no-deposit bonus limits you to a maximum withdrawal of just 1X the bonus amount. In other words, you cannot withdraw more than $30 from the bonus. While it’s still something for nothing, in our opinion, this negates any real winning potential. It’s a novelty – but not one that serious gamblers are likely to find enticing.

Comp Points Scheme

Beyond the welcome bonus, Prism Casino aims to retain players through various ongoing promotions, including a Comp Points program. However, similar to the no-deposit bonus, this Comp Points scheme has its limiting conditions. First, Comp Points can only be earned on certain unspecified games. When writing this Prism Casino review, the terms and conditions page failed to load. This is not the first time we have encountered this problem at Virtual Casino Group sites.

Secondly, even once you have accumulated a decent number of Comp Points, you have to wager the exchanged funds: 40X if you’re playing slots or keno and 60X for all other allowed games. While we don’t necessarily advocate for wager-free Comp Points cash, we’re used to seeing wagering requirements in the region of 5-15X; 40X to 60X is far too high, in our opinion.

Now, to our amazement, there’s an even more disappointing term; the maximum cashout from Comp Points bonuses and features is one times the value of your Comp Points bonus. For instance, if you accumulate $100 in Comp Points, you can only withdraw $100, entirely and utterly defeating the purpose of a rewards scheme. We were – genuinely – shocked when we wrote this Prism Casino review, as this is such a strange, disadvantageous rule – we can see no benefit of even bothering with them!

However, there are even more terms: you’re unable to redeem Comp Points if your account balance exceeds $0 or if you have pending withdrawals, so, again, we’re failing to see a single appealing aspect of this loyalty program; if you’re looking for a rewarding Comp Points scheme, you’ll find better options at virtually any other Realtime Gaming casino!

Monthly & Weekly Cashback

Prism Casino’s Weekly and Monthly Cashback offers may look enticing, but, as you’ll realize at Virtual Casino Group sites, the devil is always in the details. First off, the Weekly Cashback has wagering requirements set at 40X or 60X, which makes it challenging to turn that cashback into actual money you can withdraw. If you complete the wagering requirements, you’re still restricted by a 2X maximum withdrawal limit. So, if your cashback is $100, you can only withdraw $200. And, once again, you can’t claim cashback if you have any recent withdrawals.

Unfortunately, the Monthly Cashback doesn’t get any better. Despite having the same high wagering requirements, the maximum withdrawal decreases to just 1X the bonus amount. It’s an insane amount of work (wagering) just to try and double your money. And, from a math point of view, this is one of the most negative EV bonuses we’ve ever seen!

More standard terms also apply. To be eligible for either cashback offer, you must have deposited a minimum of $50 in the previous month. There are also several game restrictions, max bet limits, and other terms to be aware of, so always read the terms in full or ask the customer support team if you have any questions.

BANKING AND PAYMENT METHODS

Prism Casino is a crypto-only casino, and it supports multiple cryptocurrency options for deposits, including Bitcoin, Ethereum, and Litecoin. When writing this Prism Casino review, we found the casino only accepts fiat-based payment methods despite still mentioning them on some of their older website pages.

Choosing which crypto is right for you is a personal decision, but Bitcoin is the most commonly used and allows for relatively quick transfers. However, don’t forget that transaction speeds can fluctuate due to network traffic. Ethereum often processes faster, thanks to its scalable technology, but these speeds can come with fluctuating fees, so there are a few factors to keep in mind.

Writing this Prism Casino Review, we also found they accept other coins like Litecoin and Bitcoin Cash, which offer decent transaction speeds but need more reliable networks. Dogecoin and Ripple are also on the list but are less commonly used and are more challenging to buy and sell.

The casino has a minimum deposit limit of $30 for all cryptocurrencies. While there’s no stated maximum deposit limit, we’d advise you to check with Prism Casino in advance if you’re planning on making a significant-sized deposit.

When we wrote this Prism Casino review, we were happy to find the online casino does not charge any deposit fees. However, you should be aware that you will pay a small network fee – although this is generally cheaper than you’d spend using conventional payment methods.

Prism Casino Withdrawal Speed

When withdrawing your winnings from Prism Casino, you’ll find that the options are the same as deposits. To withdraw, begin by navigating to the Cashier and selecting Withdrawal. You’ll be asked to enter your crypto wallet address. Ensure this is correct, as sending funds to the wrong address could result in lost money.

Once you submit your withdrawal request, Prism Casino states it will be processed within 24 hours. However, this is one area where Virtual Casino Group casinos have much ‘making up’ to do. In the past, all properties owned and operated by the Virtual Casino Group earned an awful reputation for delayed payments, slow payments – or unjust confiscation of funds – and while they claim to have changed their ways, we’ll be keeping a close eye on how things pan out.

However, some good news: Prism Casino told Casinomeister they’re now using an automated wallet called Coindraw that supposedly processes 89% of all withdrawal requests instantly, without the casino needing to be involved.

They told us: “Most Bitcoin-depositing players have the option of withdrawing using Coindraw.  This function is fully automated, meaning our Withdrawals and Finance Departments are not involved.  We’ve also employed Hooyu, a document validation service.  With Hooyu, players simply upload their documents, and we are notified if the docs are acceptable or if further scrutiny is necessary.  Between Coindraw and Hooyu, our Withdrawals and Finance teams are less overwhelmed, and as a result, payments have been consistent and far swifter.”

We’ll talk more about this in just a moment.

Fees and Limits

Unfortunately, unless you’re high up in the VIP program, you’ll find yourself pretty limited with the amount of money you can withdraw. The casino has a very low maximum weekly withdrawal limit of just $2,000. VIP players can request a higher limit, but even this isn’t guaranteed, so if you plan on playing at higher stakes, it probably isn’t a casino that will take your fancy.

Another thing to keep in mind is that you will need to verify your account before you can make a withdrawal. In the past, the casino used this as a stalling technique to avoid paying players their winnings. It’s one of the reasons why extremely slow payments were the most common criticism of the brand. Today, they have told us they are using automated document verification software, so, in many cases, your account verification can be completed instantly.

However, writing this Prism Casino review led us to one of the most bizarre withdrawal terms we have ever seen. The casino charges a 5% fee on every withdrawal you make, and they defend this by claiming it covers their third-party expenses. However, this is hard to believe as most crypto casinos today do not charge fees and work with third-party companies like Coindraw.

It may not sound like much, but 5% can add up over time. If this fee ends up being combined with prolonged payments, it’s unlikely the casino will ever recover from its tainted reputation, so we would like to see them changing this as soon as possible.

Depositing and Playing At Crypto Casinos: A Brief Guide

Cryptocurrencies like Bitcoin provide a fast, secure way to gamble online, but if you’re new to using crypto, you may be wondering how to get started. Below, we’ll walk you through buying and depositing Bitcoin. This is not specific to Prism Casino.

First, you must open an account at a trusted crypto exchange platform. Popular options include Coinbase, Crypto.com, and Binance. Follow the sign-up process, verifying your identity by submitting a photo ID.

Once your exchange account is open, you can purchase coins like Bitcoin, Ethereum, and Litecoin directly from the platform. Exchanges allow buying crypto with a debit card, bank transfer, or other payment methods. Once you’ve purchased your crypto, withdraw it from the exchange to your private crypto wallet for security. Wallets like Exodus and Atomic offer an easy way to store coins offline. You should avoid storing coins in an online wallet, as you don’t technically own them.

When you’re ready to begin playing casino games with Bitcoin, head to the online casino of your choice (in this case, Prism Casino), navigate to the Cashier, and select your preferred cryptocurrency as the deposit method. Some casinos will ask you to enter the rough dollar amount you’ll send.

You will then see a wallet address and QR code to send your coins. Go to your crypto wallet and send your coins to the address displayed. Make sure you’re meeting the casino’s required minimum deposit.

Once the casino receives your deposit transaction on the blockchain, the funds are automatically credited to your account. Some online casinos require just one confirmation, while others require as many as three. Once the funds are confirmed, the money will be in your online casino account, and you can begin playing all of your favorite casino games!

Responsible Gaming

Unfortunately, Prism Casino falls far short regarding responsible gambling and problem gambling protections. The site provides no visible responsible gambling resources, tools, or limits for players to take advantage of.

There is no responsible gambling page, no mention of deposit or wagering limits, and no clear self-exclusion option. The website contains no information on seeking help for gambling disorders or links to resources.

Prism also allows underage individuals to access the website and play free games with no age verification. Their terms state no age limit exists for free play, which poses an obvious problem. There is no valid reason for Prism Casino to lack a responsible gambling page; it’s simply not good enough in 2023, and if they want to be taken seriously by the online gambling community, they must do better in this area.

While Prism is an unregulated offshore operator with no obligation to provide responsible gambling features, this does not excuse the lack of basic options that all ethical sites should offer voluntarily. At a minimum, Prism Casino must offer an easy-to-use self-exclusion feature that players can control. In a perfect world, Prism Casino would also allow players to set deposit limits, wager limits, and, of course, a comprehensive list of links to external problem gambling resources.

For players’ well-being and integrity, Prism Casino has a responsibility to make responsible gambling a priority. The current absence of policies and safeguards is unacceptable. Prism Casino must take tangible steps to promote healthy gameplay and demonstrate it cares about more than just making a quick profit.

About the Team and History

Prism Casino is owned and operated by the Virtual Casino Group, based in Costa Rica. The Virtual Group has an extensive history spanning over 20 years in the online gambling industry. However, much of its early history is marred by operating unlicensed, untrustworthy sites.

Today, Prism Casino claims to be licensed under the jurisdiction of Costa Rica. However, Costa Rica does not actually require licensing, oversight, or regulation for online casinos. So, in reality, Prism Casino operates offshore without formal licensing.

This is concerning, as it means Prism answers to no regulatory body regarding the treatment of players and handling of funds. Costa Rica enables legal online gambling but does not enforce consumer protections. This is a stark contrast to what we see from the United Kingdom Gambling Commission (UKGC), for example, and the Malta Gaming Authority (MGA). In the future, we would like to see Prism Casino applying for an actual online gambling license.

Prism Casino restricts players from numerous countries and territories across the Americas, Europe, Africa, the Middle East, and Asia due to regulatory issues. Some notable country restrictions include the UK, France, Spain, Denmark, Italy, Poland, Romania, Ukraine, Turkey, Iran, India, China, Australia, and South Africa.

We could talk for hours about the history of Prism Casino and its sister sites, and we will briefly summarize this in the section below. We also recommend you check out Max’s article on the Virtual Casino Group, which explains a lot about the group in general.

Complaints and Track Record: Why We’re Giving The Virtual Casino Group Another Chance

The Virtual Casino Group has long struggled with a poor reputation in the online gambling industry due to a history of unethical business practices and mistreatment of players. Their early days were marked by operating unlicensed online casinos, stalling payouts to players, and, in some cases, not paying out winnings at all.

For nearly 20 years, the group’s casinos, like Cirrus, Cool Cat, and Virtual City, were notorious for absurdly slow withdrawal times, often stretching months, denial of withdrawal requests, and unresponsive or dishonest customer service. These issues earned them a spot in the Casinomeister rogue pit for many years.

The Virtual Group would repeatedly promise improvements and plead for “second chances,” only to continue their unfair practices after being removed from the rogue section. By the 2010s, the group’s exploits had made them synonymous with untrustworthiness in the industry.

However, around 2021, we began noticing a decline in public complaints against the Virtual casinos across various reputable forums. This trend continued through 2022 and 2023, with total monthly complaints decreasing by up to 80% compared to previous years.

The significant drop in complaints indicates that fundamental changes may finally happen within the Virtual Casino Group. They have brought in new management dedicated to reforming the company’s reputation and treating players fairly.

The group claims to have implemented new withdrawal systems to speed up payouts, addressed issues around account verification and expanded support staff training. While their troubled history warrants skepticism, these steps suggest improvement.

At Casinomeister, we believe in second chances when genuine progress is made. Though the Virtual Casino Group still has much work to do rebuilding trust, their casinos will be moved out of the rogue section to acknowledge and encourage further positive development.

By allowing them to prove themselves, we hope to incentivize fair treatment of players. However, we will closely monitor the situation in the coming months to ensure this change is legitimate and permanent. If problems resurface, the group will go right back in the pit.