Playigo Casino Review
Relatively new MGA casino
By Jelena Isakov Feb 10, 2022
Casinomeister's Verdict
PlayIGO Casino is a brand new addition to the iGaming world, launched just last year in 2020. Despite being a new brand, they appear to be a trustworthy brand, and their MGA license ensures they’re operating fairly and are well-regulated. They offer players a huge selection of games along with a great 4-part welcome bonus, so it’s looking positive so far!
First Impression
New online casinos are crucial to the online gambling industry’s continued innovation, and PlayIGO Casino is an excellent example of what new sites can achieve when they work hard and put their minds to it. This Malte-based casino already boasts over 1,500 games from some of the world’s top software providers, and customer support that works 24 hours a day, 7 days a week ensures you can always get help and support should you require it.
In this PlayIGO review, we’re going to show you everything this site has to offer – kicking off with a look at the main welcome bonus and other promotions.
Pros
Over 1800 casino games
No withdrawal fees
Weekend withdrawals
Cons
No UK
Daily withdrawal limits
Top 5 casinos
Bonuses and Promotions
Welcome bonus promotions and ongoing offers are tantamount to launching a new online casino – and while writing this review, PlayIGO Casino showed us that clearly want to stand out; we’ll be looking at the details of their bonuses below.
Welcome Bonus
Our experts were genuinely impressed by the generous welcome bonus offered by PlayIGO Casino when reviewing the site for this article. It’s a four-part welcome bonus, not a one-part or two-part bonus like you see at most casinos! In other words, each of your first four deposits will see a welcome bonus attached! To claim any of these welcome bonus offers, you need to make a minimum deposit of just $10.
You’ll also start seeing more deposit bonus deals in your inbox after you’ve claimed your four welcome bonuses. According to our PlayIGO Casino review team, these deposit incentives are very generous – showcasing why this new casino is already proving to be popular with players. So, how does the main welcome bonus offer at PlayIGO work?
On your first deposit, you’ll get a 100% matched deposit bonus of up to $100. On your second deposit, you’ll get another 100% matched deposit bonus up to $100, and on your third deposit, you’ll get a 50% matched deposit bonus up to $200. On your fourth deposit, you’ll get a 25% matched deposit bonus up to $200. We like how the rewards span from your first deposit all the way to your fourth deposit – and the minimum deposit ( for the first deposit offer and the other three bonuses) is low, at just $10.
Naturally, some terms and conditions are attached; the wagering requirements are 40X, and some payment methods are restricted. The max bet, however, is huge, at $20 – and this is insanely high. Game restrictions apply; however, full terms and conditions can be found on the casino’s bonus terms page.
This welcome offer is among one of the most generous casino offers we’ve seen. Usually, casino bonuses and casino offers have a maximum bet of $5; so, to see PlayIGO offering casino bonuses where you can bet up to $20… well, it’s a major plus point in our eyes.
No-Deposit & Free Spins Offers
New players won’t, at the time of writing, find any no-deposit bonuses or free spins bonuses at PlayIGO Casino. However, if this changes in future, we’ll update this review, along with providing wagering requirement information and any relevant bonus codes you need to use.
VIP and Loyalty Programs
Unfortunately, it doesn’t appear that PlayIGO Casino offers any VIP or Loyalty program at writing. This is surprising, especially given the fact that PlayIGO offers such a generous welcome bonus – but, again, if this changes, we’ll update this PlayIGO Casino review accordingly.
Sign up screenshots
BANKING AND PAYMENT METHODS
During our PlayIGO Casino review, we discovered that the platform accepts a variety of payment types. With so many well-known payment providers like PaySafeCard, iDebit, and others, you’re likely to find one that meets your requirements and is also accessible in your region.
While most payment methods are free, certain payment systems or banks can charge fees, so it’s a great idea to double-check first. Some of the main deposit methods we found including major debit and credit cards – like VISA, MasterCard and Maestro – and another payment method we found was a selection of EWallets, including Skrill, Neteller and Paysafecard.
The variety of payment methods on offer at PlayIGO, we feel, are perfectly sufficient – and you can view the full range of banking options available to you in your country when accessing your PlayIGO casino website account.
Withdrawal Speed
Like most online casinos, PlayIGO Casino allows you to make fee-free withdrawals, and you can use most of the same payment methods for depositing to make withdrawals. There doesn’t appear to be any per day, per week or month withdrawal limits, and the pending time for withdrawals is 24 hours; during this time, you can reverse your withdrawal. Once a withdrawal has been processed, it can take up to 5 business days to reach your account.
The wagering requirement terms of any PlayIGO casino bonuses will also need to be completed before withdrawals can be requested if playing with bonus funds.
Responsible Gaming
PlayIGO Casino takes responsible gambling seriously – and like any reputable online casino, they allow you to set some responsible gambling tools. For example, you can set deposit limits, loss limits and wager limits – preventing you from spending too much money on the games and also preventing you from staking too much on the site’s games.
PlayIGO Casino ensures that you’re able to set up and control all of these responsible gambling tools yourself, so you do not need to head to the live chat facility to change them.
Customer Support
Our PlayIGO research team was blown away by the casino’s commitment to customer service. With a multitude of services available such as FAQs, live chat, email, and phone, it’s clear the casino’s team prioritizes you as a player, and they strive to help you out no matter the time of day or the type of query you have.
We used the live chat feature to reach the customer service tea as part of our review. We were automatically appointed to a member of the customer support team, and we found that our questions were promptly answered. We were also impressed that the live chat function has a “read receipts” function; small ticks below your messages turn blue when the team member has seen your most recent message.
If you prefer not to use live chat, you can also use the email support function. Send your query to the support team’s email address, and you’ll receive a response within 24 hours. Whether players want to know about games, how to play certain titles, or want information about the bonus – the site’s customer service team will be happy to give you the support you need.
KYC
You can make your initial deposit right after signing up, but withdrawals take a little longer. You must first prove your identity before withdrawing your money. This is conveniently accomplished by sending the required paperwork to the casino’s staff. Our PlayIGO online gambling review team strongly advises that you do this ahead of time to prevent longer withdrawal wait times.
PlayIGO Casino encrypts the files they collect with cutting-edge encryption, so you can be confident that your information will be stored safely. This KYC (Know Your Customer) check is something that the Malta Gaming Authority requires the site to do.
Once you’ve submitted your documents, the casino will process them, usually within 3 days. However, it will rarely take 3 days – and, as a general rule of thumb, players can expect the KYC check to be completed within a day.
Website Experience and Features
Desktop and Mobile Gaming
We found PlayIGO to have a fairly user-friendly website, and we found it easy-to-use, easy-to-navigate and the user interfaces to be well laid out, making it simple and hassle-free to work your way around.
There’s also a mobile casino on offer. While the mobile casino isn’t available in a dedicated mobile app, it allows you to access the online casino from your mobile device’s internet browser, again, without needing to download or install any software. The site also uses state-of-the-art encryption technology to ensure your personal details are safe at all times.
Brand games
Providers
PlayIGO Casino boasts a wide variety of casino games from a ton of game providers. You’ll find games from Booming Games, EGT, Evolution Gaming, Play n Go, Pragmatic Play and more. All of the games players can enjoy are available to play in instant play, so there’s no need to download or install any software.
Slots
At casino PlayIGO, you’ll find some real money online casino slots, and, as we see at many online casinos, one of the most popular at the site is Book of Dead. Book of Dead is a hugely successful video slot from Play’n Go, and it’s all about hitting the free spins bonus. During the free spins bonus round, one symbol is chosen at random to become expanding – and if the symbol is the explorer, and you land a full screen, you’ll win a whopping 5,000X your stake! The free spins bonus round can also be retriggered!
There are thousands of slots to choose from at the casino. In this casino review, PlayIGO showed us they’re capable of offering a huge selection of slots to players – so, whether it’s slots, table games or video poker machines you want – you’ll find them at casino PlayIGO.
Live Casino
The range of games in the live dealer casino at PlayIGO is substantial. These live dealer games are all provided by Evolution Gaming – which offers the best-quality live casino games. Live games available include everything from Roulette and Blackjack to more modern, unusual casino game types like game shows – Monopoly Live and Dream Catcher, to name just a couple.
The live games in the live casino also have quite low betting limits; this allows you to play in the live casino from as little as $0.50 per hand/spin – and we truly feel the live casino at PlayIGO has an above-average offering in terms of live dealer games.
Table Games and Video Poker
As a new casino, PlayIGO has a few types of other casino games too – and this means you’ll find some poker titles like Casino Hold’em and 3 Card Poker along with Video Poker machines, like Jacks or Better, Deuces Wild and Aces & Eights.
There’s also a small selection of scratch cards available to play, although most of the site’s welcome bonuses have game restrictions, so you may not be able to play these games using bonus funds.
Progressive Jackpots
New players will also be happy to learn there’s also several progressive jackpot video slots on offer to customers – and these include NetEnt’s Divine Fortune – where you can frequently win upwards of $500,000 – and other classic jackpot slots, all of which can be found under the “Jackpots” tab on the site’s main navigation menu.
About the Team and History
PlayIGO Casino is owned and operated by a company called Cyberplay Management Ltd. Cyberplay Management Ltd is a company based in Malta. As such, they have an online gambling license from the Malta Gaming Authority. Unfortunately, the casino doesn’t have a license from the United Kingdom regulator, so there are certain countries where they’re unable to accept new players. United Kingdom residents, for example, will be unable to play at PlayIGO Casino, as will those from the United States.
Complaints and Track Record
Despite being a brand-new operation, PlayIGO Casino appears to have a fairly strong reputation already online. There is some talk about maximum cashout limits – but we were unable to find any details of these, and it appears as though the vast majority of complaints at PlayIGO Casino are resolved.
If you run into any problems, PlayIGO Casino operates a formal complaints procedure, allowing you to make your complaint. To do so, you’ll need to use the email address found on their site to submit your complaint; they will then look at it and respond. If you’re unhappy with their response, you can choose to contact an ADR for an independent decision.
Casino Facts
| Founded | May 2020 |
| Accredited at Casinomeister | Nope |
| Jurisdictions | Malta Gaming Authority |
| Casino representative | Representative of Playigo Casino |
| Affiliate program | Playigo Partners |
| Is this casino certified at Casinomeister | No |
| Payout time | 0-5 hrs |
| Reverse time | No Reverse Time |
| Payout limits | 3,000 daily, 10,000 weekly and 30,000 monthly withdrawal limits |
| Weekend payouts | Yes |
| Locks withdrawals | No |
Jelena Isakov is the accounts manager at Casinomeister, and our main representative at iGaming conferences and other professional gatherings. She enjoys being the “good cop” at Casinomeister.
She has a law degree, but lost interest in this when she fell in love with iGaming. This love affair has lasted now for about eight years.
Jelena may just live in Belgrade, Serbia, but she strives to discover as many new places as possible around the world. She is passionate about music and dance. Her favorite bands are Suede, Duran Duran, Tame Impala, The Cure, Vaya con Dios, Royksopp, loads more…
She also enjoys movies – her favorite is “GIA”, but she also recommends – “The others”, “In Bruges”, “Only lovers left alive”, “Prisoners”, “Gone Girl”, “Vicky, Christina, Barcelona”. Favorite directors: Woody Allen, David Fincher and Jim Jarmusch.
