Playigo Casino Review
Relatively new MGA casino
By Jelena Isakov, Last updated Jun 9, 2023
Casinomeister's Verdict
PlayIGO Casino is a brand new addition to the iGaming world, launched just last year in 2020. Despite being a new brand, they appear to be a trustworthy brand, and their MGA license ensures theyâre operating fairly and are well-regulated. They offer players a huge selection of games along with a great 4-part welcome bonus, so itâs looking positive so far!
First Impression
New online casinos are crucial to the online gambling industry’s continued innovation, and PlayIGO Casino is an excellent example of what new sites can achieve when they work hard and put their minds to it. This Malte-based casino already boasts over 1,500 games from some of the worldâs top software providers, and customer support that works 24 hours a day, 7 days a week ensures you can always get help and support should you require it.
In this PlayIGO review, weâre going to show you everything this site has to offer – kicking off with a look at the main welcome bonus and other promotions.
Pros
Over 1800 casino games
No withdrawal fees
Weekend withdrawals
Cons
No UK
Daily withdrawal limits
Top 5 casinos 
Bonuses and Promotions
Welcome bonus promotions and ongoing offers are tantamount to launching a new online casino – and while writing this review, PlayIGO Casino showed us that clearly want to stand out; weâll be looking at the details of their bonuses below.
VIP and Loyalty Programs
Unfortunately, it doesnât appear that PlayIGO Casino offers any VIP or Loyalty program at writing. This is surprising, especially given the fact that PlayIGO offers such a generous welcome bonus – but, again, if this changes, weâll update this PlayIGO Casino review accordingly.
Sign up screenshots
BANKING AND PAYMENT METHODS
During our PlayIGO Casino review, we discovered that the platform accepts a variety of payment types. With so many well-known payment providers like PaySafeCard, iDebit, and others, you’re likely to find one that meets your requirements and is also accessible in your region.
While most payment methods are free, certain payment systems or banks can charge fees, so it’s a great idea to double-check first. Some of the main deposit methods we found including major debit and credit cards – like VISA, MasterCard and Maestro – and another payment method we found was a selection of EWallets, including Skrill, Neteller and Paysafecard.
The variety of payment methods on offer at PlayIGO, we feel, are perfectly sufficient – and you can view the full range of banking options available to you in your country when accessing your PlayIGO casino website account.
Withdrawal Speed
Like most online casinos, PlayIGO Casino allows you to make fee-free withdrawals, and you can use most of the same payment methods for depositing to make withdrawals. There doesnât appear to be any per day, per week or month withdrawal limits, and the pending time for withdrawals is 24 hours; during this time, you can reverse your withdrawal. Once a withdrawal has been processed, it can take up to 5 business days to reach your account.
The wagering requirement terms of any PlayIGO casino bonuses will also need to be completed before withdrawals can be requested if playing with bonus funds.
Responsible Gaming
PlayIGO Casino takes responsible gambling seriously – and like any reputable online casino, they allow you to set some responsible gambling tools. For example, you can set deposit limits, loss limits and wager limits – preventing you from spending too much money on the games and also preventing you from staking too much on the siteâs games.
PlayIGO Casino ensures that youâre able to set up and control all of these responsible gambling tools yourself, so you do not need to head to the live chat facility to change them.
Customer Support
Our PlayIGO research team was blown away by the casino’s commitment to customer service. With a multitude of services available such as FAQs, live chat, email, and phone, it’s clear the casino’s team prioritizes you as a player, and they strive to help you out no matter the time of day or the type of query you have.
We used the live chat feature to reach the customer service tea as part of our review. We were automatically appointed to a member of the customer support team, and we found that our questions were promptly answered. We were also impressed that the live chat function has a âread receiptsâ function; small ticks below your messages turn blue when the team member has seen your most recent message.
If you prefer not to use live chat, you can also use the email support function. Send your query to the support teamâs email address, and youâll receive a response within 24 hours. Whether players want to know about games, how to play certain titles, or want information about the bonus – the siteâs customer service team will be happy to give you the support you need.
KYC
You can make your initial deposit right after signing up, but withdrawals take a little longer. You must first prove your identity before withdrawing your money. This is conveniently accomplished by sending the required paperwork to the casino’s staff. Our PlayIGO online gambling review team strongly advises that you do this ahead of time to prevent longer withdrawal wait times.
PlayIGO Casino encrypts the files they collect with cutting-edge encryption, so you can be confident that your information will be stored safely. This KYC (Know Your Customer) check is something that the Malta Gaming Authority requires the site to do.
Once youâve submitted your documents, the casino will process them, usually within 3 days. However, it will rarely take 3 days – and, as a general rule of thumb, players can expect the KYC check to be completed within a day.
Website Experience and Features
Desktop and Mobile Gaming
We found PlayIGO to have a fairly user-friendly website, and we found it easy-to-use, easy-to-navigate and the user interfaces to be well laid out, making it simple and hassle-free to work your way around.
Thereâs also a mobile casino on offer. While the mobile casino isnât available in a dedicated mobile app, it allows you to access the online casino from your mobile deviceâs internet browser, again, without needing to download or install any software. The site also uses state-of-the-art encryption technology to ensure your personal details are safe at all times.
Brand games
Providers
PlayIGO Casino boasts a wide variety of casino games from a ton of game providers. Youâll find games from Booming Games, EGT, Evolution Gaming, Play n Go, Pragmatic Play and more. All of the games players can enjoy are available to play in instant play, so thereâs no need to download or install any software.
Slots
At casino PlayIGO, youâll find some real money online casino slots, and, as we see at many online casinos, one of the most popular at the site is Book of Dead. Book of Dead is a hugely successful video slot from Playân Go, and itâs all about hitting the free spins bonus. During the free spins bonus round, one symbol is chosen at random to become expanding – and if the symbol is the explorer, and you land a full screen, you’ll win a whopping 5,000X your stake! The free spins bonus round can also be retriggered!
There are thousands of slots to choose from at the casino. In this casino review, PlayIGO showed us theyâre capable of offering a huge selection of slots to players – so, whether itâs slots, table games or video poker machines you want – youâll find them at casino PlayIGO.
Live Casino
The range of games in the live dealer casino at PlayIGO is substantial. These live dealer games are all provided by Evolution Gaming – which offers the best-quality live casino games. Live games available include everything from Roulette and Blackjack to more modern, unusual casino game types like game shows – Monopoly Live and Dream Catcher, to name just a couple.
The live games in the live casino also have quite low betting limits; this allows you to play in the live casino from as little as $0.50 per hand/spin – and we truly feel the live casino at PlayIGO has an above-average offering in terms of live dealer games.
Table Games and Video Poker
As a new casino, PlayIGO has a few types of other casino games too – and this means youâll find some poker titles like Casino Holdâem and 3 Card Poker along with Video Poker machines, like Jacks or Better, Deuces Wild and Aces & Eights.
Thereâs also a small selection of scratch cards available to play, although most of the siteâs welcome bonuses have game restrictions, so you may not be able to play these games using bonus funds.
Progressive Jackpots
New players will also be happy to learn thereâs also several progressive jackpot video slots on offer to customers – and these include NetEntâs Divine Fortune – where you can frequently win upwards of $500,000 – and other classic jackpot slots, all of which can be found under the âJackpotsâ tab on the siteâs main navigation menu.
About the Team and History
PlayIGO Casino is owned and operated by a company called Cyberplay Management Ltd. Cyberplay Management Ltd is a company based in Malta. As such, they have an online gambling license from the Malta Gaming Authority. Unfortunately, the casino doesnât have a license from the United Kingdom regulator, so there are certain countries where theyâre unable to accept new players. United Kingdom residents, for example, will be unable to play at PlayIGO Casino, as will those from the United States.
Complaints and Track Record
Despite being a brand-new operation, PlayIGO Casino appears to have a fairly strong reputation already online. There is some talk about maximum cashout limits – but we were unable to find any details of these, and it appears as though the vast majority of complaints at PlayIGO Casino are resolved.
If you run into any problems, PlayIGO Casino operates a formal complaints procedure, allowing you to make your complaint. To do so, youâll need to use the email address found on their site to submit your complaint; they will then look at it and respond. If youâre unhappy with their response, you can choose to contact an ADR for an independent decision.
Casino Facts
| Founded | May 2020 |
| Accredited at Casinomeister | Nope |
| Jurisdictions | Malta Gaming Authority |
| Casino representative | Representative of Playigo Casino |
| Affiliate program | Playigo Partners |
| Is this casino certified at Casinomeister | No |
| Payout time | 48 hrs |
| Reverse time | 48 hrs |
| Payout limits | 3,000 daily, 10,000 weekly and 30,000 monthly withdrawal limits |
| Weekend payouts | Yes |
| Locks withdrawals | No |
Jelena Isakov is the accounts manager at Casinomeister, and our main representative at iGaming conferences and other professional gatherings. She enjoys being the “good cop” at Casinomeister.
She has a law degree, but lost interest in this when she fell in love with iGaming. This love affair has lasted now for about eight years.
Jelena may just live in Belgrade, Serbia, but she strives to discover as many new places as possible around the world. She is passionate about music and dance. Her favorite bands are Suede, Duran Duran, Tame Impala, The Cure, Vaya con Dios, Royksopp, loads more…
She also enjoys movies – her favorite is “GIA”, but she also recommends – “The others”, “In Bruges”, “Only lovers left alive”, “Prisoners”, “Gone Girl”, “Vicky, Christina, Barcelona”. Favorite directors: Woody Allen, David Fincher and Jim Jarmusch.