Playfina Casino Review

Customer Support

Like all online casinos, PlayFina Casino has a customer support team – although it’s somewhat unusual in the way that their support system has been set up. Their customer team apparently works 24/7 to help you with any questions or concerns. When we saw live chat available, we assumed the team would be around to help us!

However, unlike most online casinos, their live chat system isn’t operated by an actual human. Instead, you’re quickly transferred to a bot. This bot gives you some standard answers based on your input. We feel this is kind of a letdown because you’re not getting the personalized help you need, and anything really specific will require human intervention.

Thankfully, they offer customer support via email, and response times generally seem pretty fast. However, you could still wait up to 24 hours to receive a response, which in our opinion, is a red flag in some ways – and we’re not entirely sure how a customer support team working 24/7 takes 24 hours to reply to an email!

KYC

The Know Your Customer checks at Playfina Casino are carried out to verify players’ identities – a legal requirement of the casino. Dama NV, the company behind Playfina Casino, is known for quick document verification – at least when compared to other Curacao-licensed casinos.

Be warned; you almost certainly won’t be asked to complete a KYC check when making deposits, but when it comes to withdrawals, you’ll usually get hit with a request.

If you’re asked to complete a KYC request, you will need to submit proof of your identity (passport or a driver’s license), proof of address (utility bill or a bank statement), and proof of payment method. You’ll usually only need to prove you own the payment method; you shouldn’t usually have to worry about giving over bank statements.

Website Experience and Features

Desktop and Mobile Gaming

Playfina Casino’s desktop and mobile experience is designed around a fun, laid-back theme with a purple colour scheme that works pretty well. The graphics throughout the website render smoothly, and loading speeds are fast; we didn’t run into any major problems.

The layout is user-friendly and easy to navigate, allowing players to access live games , browse payment methods, and contact customer support.

While there’s no dedicated mobile casino app, the mobile-optimized version of the site is outstanding. It offers fast loading speeds, a responsive design, and the same games you’d find on the desktop site. Players can enjoy their favourite games, claim bonuses, and even manage their accounts from the mobile-optimized website, which only requires a mobile device and an internet connection!

Brand games

Providers

When writing this Playfina Casino review, we were happy to find a vast selection of casino games, more than 6,000 different ones! These games are available from more than 50 game developers, and the complete list is shown below:

Gaming, Thunderkick, Relax Gaming, Nolimit City, Elk Studios, Red Tiger Gaming, Iron Dog Studios, Playson, 4ThePlayer, Tom Horn Gaming, Bulletproof Games, Spinomenal, Evolution Gaming, Avatar UX, Amusnet Interactive (Former EGT Interactive), SmartSoft Gaming, NetEnt, Boomerang, Mancala Gaming, iSoftBet, Endorphina, VIVO Gaming, Pragmatic Play, Gamzix, Habanero, KA Gaming, Spribe, LuckyStreak, Wazdan, 1x2Games, NetGame, Yggdrasil Gaming, Quickfire, Reflex Gaming, GameArt, Turbo Games, PariPlay, TrueLab Games, Big Time Gaming, Fugaso, Felix Gaming, Mascot Gaming, Playtech, Belatra, Igrosoft, Evoplay, Push Gaming, BGaming, and Kalamba Games.

Once you’re logged into your Playfina Casino account, you can see exactly which games are available to you; many of these software providers are available only to players in certain countries.

Slots

Playfina Casino offers an impressive range of slot games from tons of developers, like Pragmatic Play, Push Gaming, and Booming Games, to name just a few.

One of Pragmatic Play’s most popular slots is The Dog House, which is currently the top-played slot at the site. It’s light-hearted but offers decent win potential, and this is found in the free spins bonus round, where wild sticky multipliers can land on the middle three reels.

If you want to try something from Booming Games, Booming Seven Deluxe is a great game. It’s a classic slot with a modern twist, featuring traditional fruit symbols with modern graphics and animations. The win potential isn’t the biggest in the world, but playing is fun.

Jammin’ Jars by Push Gaming is another popular choice, with its innovative gameplay, colourful design, and engaging mechanics. This fruit-themed slot engages players with cascading reels, multipliers, and a free spins bonus with unlimited “wild jar multipliers.”

However, we should note that some of these games may be restricted from play when you have active bonus funds. Make sure you read the terms at Playfina Casino to see exactly which games can, and can’t be played with a bonus.

Live Casino Games

The live dealer games section at Playfina Casino is pretty impressive, boasting a vast selection of games, including Blackjack, Roulette, Baccarat, Game Shows, Sic Bo, Scratch Cards, and Keno.

Several game developers power the site’s live dealer casino, including Pragmatic Play Live, Playtech, Vivo Gaming, Lucky Streak, Beterlive, Quickfire, and Absolute Live Gaming.

We also want to draw your attention to the presence of Quickfire (Microgaming) games. This is a rare treat for players; their live dealer games are almost impossible to find and, today, are almost exclusively found at Asian-facing casinos.

Some notable games in the live casino section include Playtech’s Mega Fire Blaze Blackjack Live and Mega Fire Blaze Roulette, as well as Pragmatic Play’s Live Blackjack 61 – Azure and Fortune 6 Baccarat. Additionally, Beterlive’s Speed Live Blackjack and Gravity Blackjack both offer fast-paced action with a unique twist.

There are more than a few Game Show titles to play – more than we see at most other Dama NV casinos – and the live game selection is one of the best we’ve ever seen: seriously.

Table Games and Video Poker

The table games and video poker section at Playfina Casino is equally decent, featuring a wide range of options, such as Oasis Poker, American Roulette, and some poker-inspired games.

You will even find a variety of so-called mini-games, offering something pretty different from what you may be used to. Some noteworthy games we saw while writing this review include: Multi-Hand Blackjack from BGaming, Single Deck Blackjack by Betsoft Gaming, Classic Blackjack, Mahjong Exchange by Quickfire, and Bonus Deuces Wild by Platipus.

When it comes to video poker, Playfina Casino, for some reason, doesn’t have a dedicated video poker tab. You have to look up games by name! Some of the games we found include Lucky Video Poker, Deuces Wild, and Super Video Poker, all from different developers. However, most video poker games are by Spanish developer Habanero.

They offer more conventional titles like Tens or Better 50-hand, Joker Poker 10-Hand, Bonus Deuces Wild 50-Hand, Aces and Eights, Double Bonus Poker 50-Hand, and Jacks or Better 50-Hand.

Playfina Casino offers an extensive range of instant win games. Some of the best we found at the online casino include Limbo Cat by Onlyplay, Space XY by BGaming, Crash by Turbogames, Snakes n Ladders by Mplay, and Plinko XY by BGaming. There is a ton of choice – much more than we see at most casinos.

Progressive Jackpots

Playfina Casino’s progressive jackpot games can all be found in the dedicated “Jackpot Games” section. This section can be accessed from the main navigation menu – the hamburger icon – on the left-hand side of the page. The casino offers jackpot games from various developers and a mixture of video slots and casino table games.

Some popular jackpot games include Mr. Vegas by Betsoft Gaming, which immerses players in the glitz and glamour of Las Vegas. This game doesn’t offer the largest progressive jackpot in the world, but it frequently reaches five figures, so it’s hardly the worst in the world.

Jackpot Express by Yggdrasil is another pretty decent jackpot game – taking players on a thrilling riverboat adventure. While it won’t produce the same types of wins you’d see with Microgaming’s Mega Moolah, its unconventional gameplay makes it exciting – and the medium variance math model makes it suitable for almost all players.

Buffalo Power Hold and Win by Playson is another popular jackpot game, offering a unique blend of Native American culture and powerful buffalos. While the base game can feel a bit boring, the progressive jackpots are the game’s real attraction – and these are won through the Hold & Win bonus, triggered by landing six or more scatter symbols.