No Pay - No Response
Software provider: Rival
Licensing Jurisdiction: Netherlands Antilles
Parent Company: Silverstone Overseas Limited
Added 14 July 2010
No Pay – No response…
At the moment, Orangegamez seems to be in a difficult situation. They cannot pay their players and they can’t be bothered with emails. I could understand US players having difficulty being paid, but these two players are in Europe and have Neteller payments pending.
I have 4 withdrawals “processing” in this casino, 2 X $1000 from June 25th 2010 and 1X $1000 + 1 X $110 from June 26th 2010, so a total of $3110.After my win, I have heard nothing from the casino, and have tried to contact their support several times by e-mail, and tried to contact the rep on this forum “Dinussy“, but get no answers.The last thing I got an answer to, was an e-mail I sent on July 8th, and the reply I got was this:
Right now I have no news about your withdrawal. We will get back to you on monday with update of your case.
We apologize for the inconvenience!
Thank you for your patience.
Since then, I have had no replies at all, and didn’t hear back from them monday.
We’ve had no replies either.
3rd June $2000 (paid)
4th June $2000
7th June $2000
8th June $2000
14th June $2000
15th June $2000
22nd June $1000The cashier allows 2 withdrawals per day of $1000 each and a max of $4000 per week. The casino states they will process a max of $2000 per week.I did receive a payment of $2000 on the 17th of June but nothing for the following two weeks or the current week. Total sum owed me is $11000. The total sum of expected payments today according to the casinos rules is $6000, or $8000 if you count the week from 7th-13th of June during which nothing was paid.
All deposits and withdrawals was to my Neteller account and it is the only way I have deposited at this casino. Documents were sent in and accepted.
I did send a message to their rep on the forum but she has not been online since June 1st.
I have sent several emails to their support, about 1 per day since they fell behind on payments. The replies state technical difficulties but no further information about when I can expect to get any payment. They are not replying to most of my emails, last response was 5th of July and before that 29th of June.
Again – no response. Avoid this casino at all costs.