Luxury Casino Review
Solid Microgaming Casino
By Casinomeister, Last updated Aug 23, 2023
Luxury Casino falls under the wings of the Casino Rewards group – the largest group of Microgaming download casinos. They seldom generate complaints – and if or when they do, they can be dealt with swiftly by either their i-Gaming rep, us, or the Kahnawake Gaming Commission which has a “hands on” policy concerning player issues.
Unfortunately, they lost their Accreditation for breaking the marketing standards we require our Accredited Casinos to abide by, thus they were removed and are now in the Gray Zone
Luxury Casino is one of the flagship casinos of the Casino Rewards group. They have been around for years and have very few complaints – relatively speaking, as you will see from this in-depth Luxury Casino review.
They are licensed by the Kahnawake Gaming Commission, the UKGC, the Malta Gaming Authority, and Denmark. If you have any complaints about Luxury Casino, you also have eCOGRA at your service. While writing this Luxury Casino review, we were happy to see that the casino is proactive with complaints – and if you choose to play there yourself, it’s unlikely you’ll run into any major issues.
Because Luxury Casino is built to please, the software is too large to play through instant play. This means you must download the quick and easy software client, which ensures you’ll enjoy your gaming experience. This is a free download, and takes just a few seconds to download and get set up. To download the client, simply head to the home page where you’ll see links and prompts on where to quickly download the software.
Their software is awesome. They have had a relatively low profile in the gambling community, but are the goto casino for UK players of the Casino Rewards group.
Even though they have been around since 2000, they didn’t come on board as an Accredited Casino until 2016. This lasted about two years until Casino Rewards casinos began a promotional campaign that violated our standards of an Accredited Casino.
Licensed in Kahnawake - top licensing jurisdiction
Excellent selection of Video Poker games
Rare Microgaming slots available
OK-ish deposit bonus
Downloadable software client available
UK players accepted
Only Microgaming games
Weekly withdrawal limits
Not Accredited here at Casinomeister
BONUSES AND PROMOTIONS
Luxury Casino offers one of the more generous welcome bonus offers we’ve seen in a while, and in the next part of this Luxury Casino review we’re going to be taking a look at what this welcome bonus entail; we’re also going to be looking at some of the other bonuses and promotions the site runs, available to both new and existing players.
However, when it comes to claiming casino bonus offers at Luxury Casino, there’s something to be aware of. Casino bonus promotions at Casino Rewards sites – including the first deposit bonus – tend to have very high wagering requirements. This is nothing new, and the online gambling platform is known for wagering requirements of up to 200X on their casino bonus offers! Keep this in mind; also remember that table games, like Roulette Royale, classic poker games, and certain slot machines are excluded from wagering requirements, so do your own research before accepting a casino bonus when using the casino software.
VIP and Loyalty Program: Part Of the Casino Rewards Group
All players who join Luxury Casino are automatically enrolled into the Casino Rewards loyalty program, and this is quite a well-known VIP scheme that’s pooled among a number of different online casinos. As a Casino Rewards member, you will benefit from a number of perks – fair play to Luxury Casino! The way it works is as follows:
Each time you place a real-money wager at Luxury Casino, or make a deposit, you will accumulate comp points. 100 of these comp points is worth $1 – and once you’ve earned enough of them you’re able to redeem them for cash. Essentially, the more you play, the more VIP loyalty points you’ll earn and the greater the potential rewards – but it doesn’t stop there.
Players who are lucky enough to accumulate 3,000 points will be invited into a more prestigious VIP program and this is where things can start to get really lucrative. For example, top-tier VIP members are eligible to claim even more perks like tickets to events in Vegas, free hotel room stays and more.
There’s also an even higher tier to the VIP scheme which operates on an invite-only basis, and while it’s not clear what perks these high-level VIPs get you can be pretty sure that they’re going to be fairly lucrative! However, as we always recommend – and as many Luxury Casino reviews correctly state – you should always read the terms of the loyalty program before playing too much through the casino software. Luxury Casino bonus terms can be strict, so ensure you always adhere to them, regardless of whether you claim the first deposit bonus or simply enjoy the loyalty bonus program.
Sign up process
BANKING AND PAYMENT METHODS
This section of our Luxury Casino review will look at the payment methods available. Luxury Casino may not offer the most versatile or impressive selection of payment methods we’ve ever seen but when our team of experts was putting this Luxury Casino review together they were pleasantly surprised to find that players have access to PayPal – a payment method which is usually pretty rare to see at online casinos today. PayPal is a great addition to the banking options at Luxury Casino as it allows you to make instant deposits and withdrawals.
In addition to PayPal, players can also make deposits using all major debit and credit cards, Entropay, Neteller, Skrill, QIWI, Paysafecard – and, country-dependent, by bank transfer. The minimum deposit for most payment methods is $20. However, as other Luxury Casino reviews online correctly state, the minimum deposit limit for payment methods like bank transfers can be higher – up to $50.
What’s more, certain payment methods are excluded from being able to claim the main welcome bonus/deposit bonus, so this is something to bear in mind if you’re thinking of taking advantage of the promotions on offer at Luxury Casino Canada.
Like most casinos in the online gambling industry today, Luxury Casino credits deposits instantly to your account, with the exception of a few methods like bank transfers and checks. When you’re logged into your Luxury Casino account, you can browse the payment methods available to you, the minimum deposit limits, and any associated fees or charges you may be responsible for.
One of the biggest downsides to playing at Luxury Casino is the fact that there’s a pretty low weekly withdrawal limit; $4,000. While VIPs and high-roller players may be able to request to have this limit increased there’s no denying it is pretty low – and it doesn’t look like Luxury Casino is planning on changing it any time soon.
Withdrawals are generally processed within 48 hours, and the minimum withdrawal amount is $50 – quite high when compared against other online casino websites.
As a well-regulated online casino, Luxury Casino is required, by law, to offer its players a wide variety of responsible gambling tools – and in this section of our Luxury Casino review we’re going to be taking a look at what some of these responsible gambling are.
The first responsible gambling tool available to players is the deposit limit function. This allows you to cap the amount of money that you’re able to deposit into your account on a daily, weekly or monthly basis – and once you’ve reached this limit you will be unable to deposit any more money until the time-period has passed.
Luxury Casino also offers a self-exclusion function which allows you to take either a short or long-term break from online gambling completely. Here’s what they say about this responsible gambling tool:
“Please note that once a self-exclusion request has been applied, we will not be able to reverse this decision. You are advised to carefully consider this decision before committing to a self-exclusion and discuss your situation with a gambling help group if you are in any doubt.
In order to initiate a Self-Exclusion period because of a gambling problem, please contact our casino support team to discuss the available responsible gambling options and to decide which would best suit your needs. Following this initial consultation, a request in email format will be required in order for us to apply effective restrictions**. This must be sent from the email address registered on the Casino Account. Self-Exclusions should not be assumed to be applied until such time as a confirmation email has been sent from the casino back to the email address registered on the casino account.”
Unfortunately, none of the responsible gambling tools at Luxury Casino are self-managed and this means that you have to manually contact the casino’s customer support team in order to set them up. This is something we really don’t like as it’s yet another barrier which could prevent vulnerable players from limiting their online gambling.
Luxury Casino is very vocal about the fact that their customer support team is available 24 hours a day, 7 days a week – and you can contact the customer support team by clicking on the ‘contact’ button which is linked in the website’s footer section.
The live chat customer support team who are available 24 hours a day, 7 days a week speak English, and they’re available to take all sorts of queries. Starting a live chat conversation is easy and you just need to select the category of your query from the contact page and you will then be connected to a trained member of the customer support team in a matter of seconds.
Alternatively, if you prefer, you can also reach the customer support team at Luxury Casino through email. However, it’s best to message their email address only if your query or problem isn’t urgent, as they state that it can take up to 48 hours for a member of their customer support team to respond via email.
As Luxury Casino is regulated and licensed by some of the strictest online gambling regulators on the planet – including the UKGC and the Malta Gaming Authority – they are required, by law, to carry out identification checks on their players. This is to prevent underage gambling, ensure that those who have entered into self-exclusion agreements can’t play and to comply with anti-money laundering laws.
The point at which you’ll be asked to verify your ID at Luxury Casino depends largely on where in the world you live. For example, if you’re located in the UK you will now have to complete this verification (know your customer (kyc)) check before you’re even able to deposit and play due to new online gambling regulations.
Players from other countries will typically find that their documents are requested when they deposit over a certain threshold or when they’re attempting to make their first withdrawal.
Unfortunately, Luxury Casino don’t have the quickest response when it comes to verifying documents – as you’ll see later on in this Luxury Casino review. However, provided you upload the documents they ask for in the correct format you should be good to go within a few days.
Website Experience and Features
Luxury casino is run on the Microgaming platform, one of the world’s most reputable and trusted platforms. Microgaming powers some of the biggest gaming sites on the planet, and their passion for providing users with a safe, honest and fair gaming experience means their reputation is held incredibly high.
All personal information is stored securely and is encrypted within the system. This means you can have peace of mind that your details are safe, and hidden away from potential cyber thieves.
As we’ve already mentioned, Luxury Casino is one of the few online casinos that still offers a downloadable software client – and, as part of writing this Luxury Casino review, we tested out this software client. To our surprise it was really smooth, easy-to-use and user-friendly, and there’s a huge selection of games made available through the downloadable client.
Naturally, to keep up with the times the online casino has had to adapt, and there’s also an instant play version of their website now available. Like their downloadable client, the instant play client was easy-to-use, easy-to-navigate and fast – and you’ll find all of the site’s games available here.
Luxury Casino Games: The Providers
Luxury Casino provides a massive range of games to choose from. With over 490 slots alone, there are hundreds of games to choose from, and you’ll be truly spoilt for choice! As mentioned, all of the casino games available at the online casino are provided from Microgaming – so if you’re a fan of MG games, this online gambling website could be a solid choice for you! However, we should also point out that some of the Luxury Casino games are also provided by Microgaming’s partner studios. This means you can play video poker games, slot game releases, and poker games from studios like Foxium and All41 Studios.
Below, we’re going to be taking a look at some of the different online casino games you’ll find offered at Luxury Casino. We’ll kick things off with a look at the video slots.
Luxury casino provides hundreds of slot games to choose from, all of which, unsurprisingly, come from Microgaming. While some players are likely to find this somewhat limited in terms of game variety, it should be noted that Microgaming has released a ton of really successful, fun-to-play slot games – and there’s some really good win-potential to be found in many of them, too.
For example, one of the most popular slot game titles at Luxury Casino is the game developer’s iconic classic Immortal Romance – a twilight-esque themed game that has one of the most catchy and iconic soundtracks of any video slot ever released!
During the base-game you’ll want to keep your eyes peeled for the elusive Wild Desire feature; when triggered, anywhere from one to all five reels will be transformed into wild reels and there’s some mega potential here – we’ve seen people here on the forums landing a full screen of wilds!
There’s also a really exciting free spins bonus round which is triggered by landing 3, 4, or 5 of the scatter symbols anywhere in view. You’ll then get to pick one of four bonuses – the most popular of which is ‘Amber’. During this free spins bonus round you’ll be awarded with 10 free spins and all wins are multiplied by 5X! Plus, if you manage to form a winning combo with a wild symbol the total win will be multiplied by 10X – and it’s possible to get a 5-of-a-kind combo of the wild symbols resulting in some mega hits!
Live Online Casinos & Live Casino Games
Unfortunately, a few years ago Microgaming stopped working on their live casino games, and while they were still available at some Asian-focused online casinos for a while it appears as though now, they’re completely scabbed from the web.
This left many casinos that relied on Microgaming’s software with a problem; how do they offer live dealer games to their players? Most online casinos chose to port over to Evolution Gaming or NetEnt – but Luxury Casino, for some reason, haven’t yet decided to make this transition. Because of this, you won’t find any live dealer games available to play – something we really thought was lacking when writing this Luxury Casino review.
Table Games and Video Poker
If you would rather play roulette, you can enjoy a wide range of table games in the Luxury casino. VIP Roulette, Immersive Roulette, American Roulette, French Roulette, European Roulette, Roulette, Double Chance Roulette, Triple Bonus Roulette, Expert Roulette, Roulette High roller and 3 Wheel Roulette are just some of the choices on offer!
If Blackjack is more your thing, you can enjoy a variety of card and Blackjack games, including Blackjack, Blackjack professional, Blackjack Professional Series, High Roller Blackjack, Blackjack Double Exposure and Win Win Blackjack.
When it comes to video poker, you’ll find some with progressive jackpots, and some with multi-hand abilities, letting you play up to 100 hands at once! There is also a small selection of casino games without progressive jackpots, including Caribbean draw poker, non-Microgaming video poker titles, and Keno/Instant win games.
However, like with most sites in the online casino industry, some gambling games are restricted to players from certain countries. While you don’t need to worry about software provider exclusions, you may find that a few table games and slots at Casino Luxury are restricted due to licensing issues. Thankfully, Luxury Casino operates hundreds of different games, so this is unlikely to prove to be a major problem for you.
Luxury Casino offers a variety of progressive jackpot slots, which feature huge jackpots. These slots feature like many regular video slots, with the added bonus of having large jackpots attached to them. Every time a user spins the slot, the jackpot increases, and it keeps increasing until someone wins! At present, there are multiple million dollar jackpots, and you can begin playing right away!
There are a variety of progressive jackpot slots currently available to play, although there’s no surprises when it comes to looking at the most popular; of course, Microgaming’s Mega Moolah tops the charts here, and it’s not hard to see why; this iconic progressive jackpot video slot is responsible for the biggest progressive jackpot win in history, totalling more than $20 million!
Jackpot games can be played for as little as $0.10 a spin, and every single spini you have a chance of winning the huge jackpot. What’s more, depending on which game you play, you can enjoy the regular slot features and bonus wins – alongside the jackpots!
To get started simply choose your preference of progressive slot, and get spinning! There are millions of dollars just waiting to be won, and you could be next!
About the Team and History
Luxury Casino is part of the Casino Rewards group – a large group of online gambling companies that operate a significant number of online casinos. As part of writing this Luxury Casino review we wanted to see what the casino had to say for themselves about who they are – and their ‘about us’ page is quite detailed.
First and foremost, Luxury Casino states that they pride themselves on offering players an exciting, reliable and trustworthy service through the use of their advanced gaming software. This, we feel, is true; they’re one of the only online casinos left to still offer a downloadable casino client, and this allows you to play all of your favorite casino games and video slots from the comfort of your desktop.
Luxury Casino also boasts about their impressive bonuses and promotions; while they’re not the most amazing we’ve ever seen they are pretty generous and the fact that the welcome bonus allows you to claim up to $1,000 in bonus cash shows they’re pretty serious about looking after their players.
When we were writing this Luxury Casino review we were happy to find that the online casino has a list of the independent auditors who verify the randomness of their games and the random number generator used. This shows great transparency and allows you to feel safe and protected while you play there.
Complaints and Track Record
Generally speaking, Luxury Casino has a solid reputation here at Casinomeister – even if they did lose their accreditation status. However, in this part of our Luxury casino review we’re going to show you some negative and positive words from our players in the forums – as we always like to give our readers the full picture.
A few users complained about slow withdrawals – with St0rm0r kicking off a thread with this comment: “I have an account with LuxuryCasino.co.uk (part of a casino rewards group). I requested a withdrawal for £4,800 eight days ago, and it has still not been paid.
I have repeatedly contacted customer services, only to be fobbed off by excuses, the latest one being “oh it was a bank holiday yesterday in Australia so we have a backlog”… I’ve also been told that customer services can’t help me, only the “Risk Management” department. Risk Management is not available on the phone. I’ve repeatedly emailed them but they have not replied. I really don’t know what else I can do now, except go to the Gambling Commission in the UK, with whom this company is registered.
I must note that there was no bonus involved and I actually lost money. The withdrawal amount is less than my original deposit, and I am withdrawing using the same method I deposited with. I have complied with all their ID requirements and support has confirmed that my account has been verified.
I have PM’d the rep just now informing her of this complaint as per the forum’s rules.”
Another one of our members, rogertb had an issue with wagering requirements: “Hi chaps – I had a small win with Luxury two nights ago but couldn’t withdraw it all as there was a wagering requirement. I thought I had refused all bonuses but they ‘discreetly’ slipped it in – or so they say. I complained and then played again last evening … lost the lot so I had a zero balance and then had a win but there is another wagering requirement when I try and withdraw. How can they be allowed to give these VIP points without asking me if I want them … I deposited £150 and said NO to any bonus.”
And perhaps most notably was that Luxury Casino suspended their loyalty points system. Here’s the post from theGman about it:
“I recently ( month and a half ) joined Luxury Casino and have enjoyed playing there. I particularly enjoy Thunderstruck 2 and Major Millions and have been having quite a go at them for the entire time. In this time period I have built up quite a bit of loyalty points on Casino Rewards. For those of you that are used to playing at Casino Reward properties, you will know what I am talking about.
My feeling of dissatisfaction comes after me repeatedly trying to cash in these loyalty points, points that I presume I have earned due to my game play on Luxury Casino, only to be told that the ability to use them has been suspended.
This has happened for the last 3 times I deposited. I decided to contact their support – initially live chat and then email – and to say that I am a bit dismayed re the response is putting it a bit mildly.
It appears that CR simply does not let players cash in on their loyalty points and will not provide a specific reason. They state that if a player continues playing then that suspension might be lifted. This is the email I got.”
This is the email in question that he receive from Luxury Casino:
“Thank you for contacting the Casino Rewards support team.
The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors, including your entire history within the Casino Rewards network. This includes, but is not limited to:
- Your game play history
- Your bonus history
- Your deposit history
- Your withdrawal history
Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you further demonstrate the intention to deposit & wager at the casino. This will then in time restore your ability to redeem your casino rewards bonus points.
Unfortunately we are unable to provide you with the specific criteria by which the suspension will be lifted.
You will be able to collect bonus points while the suspension is applied, once lifted you will have the points available for you to redeem.”
While it’s clear Luxury Casino has made some mistakes along the way, we should point out that in almost all cases they have, eventually, resolved any issues – and they’re still considered to be one of the more trustworthy names in the online casino world.
|Accredited at Casinomeister||March 2016 - July 2018|
|Jurisdictions||Danish Gambling Authority, Kahnawake, Malta Gaming Authority, UKGC|
|Casino representative||Affiliate Program Manager and CM Player Complaint Rep|
|Affiliate program||Rewards Affiliates|
|Is this casino certified at Casinomeister||Yes|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||€/$/£4000 a week for players who win a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos. All progressive wins/payouts are exempt from this clause.|