Lucky Vegas Casino Review
A Reliable Gambling Platform With a Diverse Gaming Library and weak customer support.
By Alex Smith Mar 1, 2022
The first thing we noticed was its sleek and modern design. Apart from the pretty facade, the operator also boasts an intuitive layout that makes it easy to find the desired website section, making our review a lot easier.
We also immediately noticed a promotional banner advertising the casino’s welcome bonus and the game sections listed underneath. Nonetheless, we thought that the game icons looked a little too big for our taste as they made browsing the games a bit difficult.
We wanted to know more about this relatively new operator, so we explored all of its essential features. To learn all about what we found, keep reading this comprehensive review.
Some of the best software providers in the industry
Licensed by the Malta Gaming Authority
High-quality live casino
Good range of accepted payment methods
Good choice of jackpot games
Top-grade mobile casino
High wagering requirements
Slow customer support
Bonuses and Promotions
Lucky Vegas Casino offers a diversified collection of bonuses and promotions advertised for both new and existing players. Although the offers are constantly changing, the casino never runs out of bonuses you can claim. Apart from the welcome bonus for newly registered players, they also features daily picks, tournaments, and monthly rewards.
The 1st deposit bonus rewards players with a 100% bonus of up to $100 and 25 free spins on Book of Dead by Play’n GO. The bonus’ value is not exceptionally high as far as welcome offers go, but the fact that it includes free spins on a game as popular as Book of Dead is commendable.
The minimum deposit requirement is $30, which is a bit high compared to other online casinos that mostly set the bar between $10 and $20. The promotion is valid only on your first deposit, but this is not the only limitation the operator imposes. Namely, the casino’s parent company, Skill On Net Ltd., restricts the eligibility for the welcome bonus offers to only one promotion in 72 hours across all platforms operated by the group.
Other terms include the 30x wagering requirement, which applies to both the deposit and the bonus amounts. To cash in on your winnings obtained with the free spins from the welcome bonus package, you will have to roll them over 60 times.
The wagering requirements may be a bit high, but players have 30 days to complete them, which is an ample amount of time. While you’re fulfilling the wagering requirements, make sure not to exceed the maximum bet amount of $5 or 10% of the free spins winnings and bonus amount, whichever is lower.
No Deposit Offers and Free Spins
Our Lucky Vegas Casino review revealed no no-deposit offers currently advertised on the casino website. Free spins, on the other hand, come as a part of different bonus offers. Apart from the welcome bonus free spins, the operator also offers up to 150 free rounds on three different casino games — Valley of the Gods, Suncatcher Gigablox, and 12 Trojan Mysteries.
VIP and Loyalty Programs
Lucky Vegas Casino has a tiered VIP program that offers its members many exclusive benefits, including dedicated VIP account managers and special promotions. To learn more about how you can become a member and climb the VIP ladder, contact the operator’s customer support via live chat.
BANKING AND PAYMENT METHODS
The range of available payment methods in Lucky Vegas Casino is not particularly wide, but the selected options are among the most popular with Canadian casino players. You can choose from different kinds of deposit methods, including:
The minimum deposit limit is $10, which is very reasonable and in line with the industry average. The maximum, on the other hand, depends on the banking option you choose. There are no transaction fees whatsoever, and the casino adds the funds to your account as soon as the payment provider processes the transaction, which is usually instantaneously.
We must also note that the casino will ask you to submit identity verification documents before you make your first deposit as a routine measure against fraud and money laundering. You can read more on the operator’s KYC policy below.
When you’re ready to cash in on your winnings, you can use the same payment methods you’ve previously used to top up your account, provided that those banking options support withdrawal transactions. If they don’t, you can use an alternative payment method or bank transfer.
The minimum amount allowed for withdrawal is $20, but this threshold is set higher at $30 for payouts via bank transfer. The maximum withdrawal limit is $7,500 per single transaction and $15,000 per month, which is a bit low compared to other online casinos.
The operator charges no fees for withdrawals made via most of the payment methods available, except for wire transfer payouts of less than $740, which incur a $15 fee.
It takes the casino up to three days to review your withdrawal request, during which time you can cancel or reverse it. The transaction time depends on the withdrawal method, with online wallets being the fastest option.
There is a website section dedicated to responsible gambling contains tools that can help players identify and prevent gambling problems. For instance, customers can check out the list of common symptoms of gambling addiction to figure out whether their gambling behaviour is safe.
In addition to this, the platform enables protective tools like setting deposit limits, cool-off periods, temporary account suspension, and even self-exclusion to help players maintain control over their gambling habits.
Lastly, if you notice that gambling problems have taken a toll on your personal and work life and none of the above measures seems to help, you can find some helpful resources in the casino’s Responsible Gambling section.
Players can contact customer support in Lucky Vegas Casino via email at [email protected] and via live chat available on the website. However, this aspect of the casino is one of its weakest points. Our experience was far from satisfactory, as we had problems getting in touch with the agents. While, in most online casinos, it usually takes less than a minute to connect to a live chat agent, we had to wait for 15 minutes. On top of that, it took the agent another 15 minutes to answer a straightforward question. They should devote some attention to fixing these problems as they have profound negative implications on user experience.
As we mentioned above, members musts verify their identity before making casino transactions. This is done as a preventative measure against fraud and money laundering, and it can include uploading copies of documents like photo IDs (government-issued ID, passport, driver’s licence), credit cards used to make a deposit, recent bank statements or utility bills clearly showing name and address, among others.
Website Experience and Features
Desktop and Mobile Gaming
Lucky Vegas Casino features both a desktop and a mobile casino. The desktop website is bright and colourful, with a logo in the form of a pink and blue neon sign. However, the details are not flashy, and the design is not overpowering. Quite the contrary, the users’ attention is steered towards the game categories in the middle of the page, right underneath the promotional banner, emphasizing the most important part of the website. Other sections are listed in a slide-out menu on the left-hand side of the homepage.
The casino website ticks all the boxes in terms of functionality, being fast, responsive, and possessing an intuitive layout. However, we didn’t like the large game icons that made it difficult to navigate the game sections. Another drawback is the absence of the option to filter the games by provider, which would make finding the games much easier.
The mobile version of the website shares most of its main characteristics. The only significant difference is that the game icons are much better adjusted to small screens, making the mobile lobby easier to navigate. Otherwise, the mobile version works fast and without delays, the games load reasonably quickly, and players can access the website on both Android and iOS devices.
Lucky Vegas Casino features a uniquely diversified gaming portfolio consisting of more than 2,300 games. Such an abundance of games is bound to satisfy the needs of even the most demanding customers. On top of that, the operator has teamed up with some of the best software providers in the industry, guaranteeing the high quality of its games.
The platform also features a unique bonus system with Daily Picks that change regularly, so you can expect to be surprised by new promotions almost every day. There is also a VIP program that rewards the players’ loyalty and showers them with special perks and benefits.
Lucky Vegas Casino boasts an outstanding gaming portfolio featuring north of 2,300 casino games. However, quantity doesn’t come at the expense of quality here. The games have been supplied by top software providers, such as Pragmatic Play, Red Tiger, Play’n GO, Playtech, Evolution Gaming, Microgaming, NetEnt, and many others. What’s more, the library covers all of the most popular casino game categories, so players can find slots, table games, live dealer games, and several scratch cards.
Slot game fans will undoubtedly have a blast, considering that it features an outstandingly large slot game category filled with the most popular titles in the entire industry. No matter whether you like classic three-reel slots or are more into the dynamic five-reelers brimming with unique features, this selection can satisfy all your needs.
There is an abundance of themes, too, from ancient civilizations to the Orient, animals, adventure, mythology, fantasy, music, and much more. On top of that, the operator keeps adding new and exciting titles regularly, so you’ll never be bored even if you somehow manage to try out all the titles.
Live Dealer Games
Live dealer games have mainly been supplied by Evolution Gaming, Pragmatic Play, and Playtech, three of the most prominent live casino software providers in the iGaming industry. Therefore, you can expect to find some of the best live casino games and enjoy a diverse offer.
The most popular casino games are on deck — roulette, blackjack, baccarat, craps, dice, Dragon Tiger, sic bo, and various game shows. The titles that stand out include Lightning Roulette, Unlimited Blackjack, Speed Baccarat, Blackjack Azure, Dream Catcher, Mega Ball, and Monopoly Live.
Video Poker and Other Table Games
If you’re more into RNG table games, you will not find an exceptionally diverse offer in the Lucky Vegas Casino lobby. The collection includes a few different variations of roulette, blackjack, and video poker. The titles include Double Down Poker, Deuces Wild, Joker Poker, Aces and Faces, European and French Roulette, and Quantum Blackjack Plus, to name a few.
Lucky Vegas Casino features more than 170 progressive jackpot games, most of which are slots. The offer is abundant when compared to some online casinos nowadays. Some of the most notable titles are Gonzo’s Quest Megaways, Divine Fortune, Dynamite Riches, Dragon’s Luck, and Bounty Raid. At the time of writing, the largest grand jackpot prize was offered on Mega Fortune, amounting to $1.7 million and counting.
About the Team and History
Our Lucky Vegas Casino review revealed that the brand belongs to Skill On Net Ltd, a Cyprus-based company established in 2005. With over 15 years of experience in the competitive iGaming market and close to 20 casino brands under its belt, the company has deserved the title of a reputable gambling operator.
Some of its strongest suits are the collaboration with the best software developers in the industry and stunningly diverse gaming portfolios brimming with state-of-the-art games. Not only that, but the company was the recipient of the Responsible Gambling Trust award for 2016/2017, which is quite an achievement.
We should also mention that Skill on Net’s casinos’ Canadian websites are licensed and regulated by the Malta Gaming Authority, one of the most reputable licensing bodies in the world.
However, Lucky Vegas Casino and some other Skill On Net brands have been criticized for unfair terms and conditions, particularly those pertaining to bonuses and promotions. Another common complaint is related to slow and rather unhelpful customer support.
Complaints and Track Record
As we’ve mentioned, some of the most common complaints regarding Lucky Vegas Casino pertain to unfair terms and conditions and slow customer support. We’ve also found a few comments regarding the casino’s KYC policy, but, unfortunately, this is not a valid complaint as more and more casinos nowadays perform identity checks to protect themselves and the players.
Overall, the operator has received more positive reviews, mainly praising the quality of its software and the withdrawal speed.
|Jurisdictions||Danish Gambling Authority, Malta Gaming Authority, Swedish Gambling Authority, UKGC|
|Affiliate program||Vegas Folks|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||€10,000 monthly; no limits for UK customers|