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Loyal Casino Review

"A Great, Simple Casino With Tons Of Games and Fast Withdrawals"

Last Updated: Apr 28, 2021 - by
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CM Rating
8.3/10
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User Rating
/10
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Loyal Casino logo
CM Rating
8.3/10
Loyal Casino Review

"A Great, Simple Casino With Tons Of Games and Fast Withdrawals"

Accepted

Casinomeister's Verdict

Loyal Casino – previously known as Oranje Casino – is a straightforward joint with a great selection of games, generous promotions and a weekly loyalty program that benefits all players. We like the fast cashouts, and the customer service team have proven themselves to be incredibly helpful and responsive.

Rating 8.3/10

Software

Jurisdiction

Reverse Time

Cashout Time

Weekly Withdrawal Limits

Overview

Loyal Casino is simple, straightforward and uncluttered. They may not be the biggest name on the block. Still, Loyal Casino does a great job at providing players with a fair, fun and safe environment to gamble in – and from the moment you first land on the Loyal Casino website, you’ll notice they’ve tried to make things as simple and hassle-free as possible.

Loyal Casino, for example, has chosen not to complicate things with lots of navigation menus and buttons; instead, the main Loyal Casino menu is found at the top of the page with four links – to the right-hand-side of the Loyal Casino logo – and this allows you to reach all parts of the site.

Loyal Casino offers a fantastic range of games, generous promotions, fast cahoots – and we can see why many new players are choosing Loyal Casino as their “go-to” casino. Unfortunately, Loyal Casino doesn’t currently accept players from the United Kingdom as they don’t hold a UKGC gaming license.

Bonuses and Promotions At Loyal Casino

Like any reputable iGaming site, Loyal Casino likes to tempt new players in and reward existing customers – and it’s why they have a couple of different bonuses to offer new sign-ups. In this part of our Loyal Casino review, we’re going to be taking a look at all the bonus promotions you’ll find at Loyal Casino – kicking things off with a look at the main bonus.

Welcome Offer

The main welcome bonus at Loyal Casino is a pretty old-school one – and it’s clear that Loyal Casino understands what players want from a casino. Loyal Casino allows players to claim a 100% matched deposit bonus up to a maximum of €250 with 100 Free Spins on top – and that’s a pretty generous welcome bonus for an online casino, especially in today’s day and age when many online casinos are skimping back on the value of their bonuses. Countries excluded from receiving this welcome offer are Afghanistan, Algeria, Angola, Austria, Australia, Bahrain, Belgium, Bulgaria, China, Cuba, Cyprus, Czech Republic, Denmark, Eritrea, Estonia, Ethiopia, Finland, Faroe Islands, France, Georgia, Germany, Greece, Hong Kong, Indonesia, Jordan, Iran, Iraq, Ireland, Italy, Kuwait, Latvia, Libya, Lithuania, Macedonia, Malaysia, Malta, Mauritania, Mauritius, Morocco, Norfolk Island, N. Korea, Oman, Pakistan, Poland, Portugal, Qatar, Romania, Rwanda, Saudi Arabia, Sudan, Somalia, South Sudan, Spain, Sweden, Switzerland, Syria, Turkey, Tunisia, UAE, United Kingdom, United States and its dependencies, Yemen, military bases and territories including but not limited to Am. Samoa, Guam, Marshall Islands, N. Mariana Islands, Puerto Rico, and Virgin Islands.

Claiming this Loyal Casino bonus is very simple. Once you’ve created your Loyal Casino account, you need to head to the cashier and make a deposit – making sure to tick the box to claim the bonus before confirming your deposit.

The Loyal Casino bonus will then be credited to your account automatically – and what we really like is that Loyal Casino is fair with the bonus terms and conditions. For example, the wagering requirements are just 20X – very achievable and very low. You also have a full 30 days to use the Loyal Casino bonus – so you don’t need to worry too much about completing the wagering requirements right away.

No-Deposit & Free Spins Offers

At the time of writing this review, Loyal Casino doesn’t offer any no deposit bonus offers. However, as we mentioned in the earlier section of this review, Loyal Casino does allow new players to claim up to 250 free spins as part of their welcome bonus package – and once you make your first deposit, you’ll instantly be awarded 50 free spins.

Then, provided you log into your account each day, you’ll be awarded an additional 25 free spins for the next 6 days. Like most online casinos, these free spins need to be played on certain games – and you’ll find the full list of games shown when you claim the casino welcome bonus for yourself. However, at the time of writing, the Loyal Casino welcome bonus free spins can be used on Twin Spin, Gonzo’s Quest, Aloha! Cluster Pays, Jack and the Beanstalk and Jumanji – all NetEnt slots, of course.

Winnings from the free spins have wagering requirements of just 15X – so very decent, especially when you consider you’re getting as many as 250 free spins – and you can then use these winnings on casino games – not just table casino games, but also video slots and even live casino games. To claim the 250 free spins make sure you’ve selected to claim the main welcome bonus when making your first real money deposit.

VIP and Loyalty Programs

Loyal Casino’s loyalty program is called Loyal+. It’s, for us, a major high of the casino. Loyal reward all of their players – from the moment they first join the online casino – and as you play, you’ll find yourself unlocking exclusive gifts and benefits – and it’s all thanks to something called Weekly Drops.

These Weekly Drops are, essentially, a promotional offer that all players get each week – and you can find yourself enjoying free spins, exclusive Loyal Casino offers, credits to use on table games, or even bonuses to use in the live casino – and yes, Loyal allows some of their bonuses to be used in their live casino!

Banking and Payment Options

When writing this Loyal Casino review, we found that the selection of payment methods – for both deposits and withdrawals – isn’t huge but should be sufficient for most players. Visa, MasterCard, Safeguard, Trustly, Instant Banking, Krill, Neteller, Sofort/Klarna and MuchBetter are accepted for deposits. At the same time, Visa, Trustly, Skrill and Neteller are the only banking options you can use to make withdrawals.

We should also point out that regardless of the payment methods you use, you’ll need to deposit – and play – at the casino in Euros as it’s the only currency they support.

Loyal Casino does not charge any fees for deposits – although if you choose to make a bank transfer, you may incur fees on your bank’s end. The minimum deposit at the casino is just $10, and the minimum withdrawal is $20. So all is pretty much in order here and what we’d expect to see from reputable online casinos.

Withdrawal Speed

It takes up to 24 hours for withdrawal requests to be processed at Loyal Casino – less time than many casinos, which take a minimum of 24 hours to payout – and any waiting after that depends on the payment method being used.

Skrill and Neteller will release payments immediately, Visa and MasterCard, between two and five working days, while a bank transfer can take between two and seven working days. Trust varies depending on the bank, but the expected time will be displayed when you request a withdrawal. We recommend using oms that do offer instant withdrawals, as it means you can get your hands on your winnings faster!

Loyal Casino’s withdrawals can be reversed while pending, and there is no withdrawal lock option — which is somewhat concerning from a Responsible Gaming point of view. The withdrawal limit is set at $50,000/day.

Website Experience and Features

Desktop and Mobile Gaming

Loyal Casino has chosen to build its site around a fairly simple, easy-to-navigate and easy-to-use structure. The user interface is clean and uncluttered, and just a few main tabs on the main navigation menu ensure you can quickly and easily get to where you want to be.

If you want to experience Loyal Casino from a mobile device, you’ll also be pleased to learn that there’s a fully functional mobile casino. Mobile casinos are becoming increasingly popular – and while the site doesn’t have its own mobile app, you can access their site from your mobile device. Open your mobile device’s internet browser, head to Loyal Casino, and you’ll automatically be redirected to a mobile-optimized version of the casino. Mobile-wise, we found the mobile casino to be fast, easy-to-use and easy-to-navigate – and while we would like to see a dedicated mobile app in the future, their current mobile-optimized website is perfectly sufficient for now.

Unique Features

While it’s not one of the unique features we’ve ever seen, we like how one of the four main tabs on the site’s main navigation menu is the “Guide” button – and this is, essentially, entry into what we’d describe as a “Wikipedia” of online gambling. It’s basically a large number of guides and articles, showing you how to play at online casinos, how to play certain casino table games, gaming strategies – and it’s designed to help new or inexperienced players get up to speed with the rules of certain games and understand the iGaming industry a bit better. Nothing groundbreaking, but a nice addition – and something not many online casinos offer.

KYC

Know Your Customer – KYC, as it’s more commonly known – is a legal requirement that online gambling regulators like the MGA impose on operators. It’s designed to ensure that those who are underage are unable to gamble and also makes sure online casinos are adhering to financial regulations, which requires those dealing with financial transactions actually to know who they’re dealing with.

When you play at Loyal Casino, you will, at some point, be asked to complete an account verification check – the KYC. What is required is a government-issued photo ID such as a driving licence, passport or national ID card, proof of address (paper utility bill), bank statement, proof of e-wallet, credit card (being careful only to show the first six and last four digits, and cover the security number), and legitimate source of income proved via a payslip or other means of verification.

Once you’ve submitted all documentation, Loyal Casino will aim to process and either approve/deny it within 24 hours. If they deny it, it simply means they need a bit more information from you – and they’ll let you know what they need, if and when the situation arises.

Responsible Gaming

Loyal Casino ensures that all players have access to responsible gambling tools to help them manage their gambling and ensure it doesn’t get out of control. It is easy to apply limits and self-exclude your account – and you can do so, on your own, through the responsible gambling tools page found in the “My Account” section when you’re logged in.

There is also a Self-Assessment test available to help players evaluate whether their playing is reasonable or excessive. Self-exclusion is available from one to six months or indefinite. You can also choose to take Time Out.

By default, under MGA licensing rules, you will be prompted every 60 minutes by a Reality Check, reminding you how long you have been gambling and asking if you wish to continue.

We feel that Loyal Casino do pretty much all it can when it comes to responsible gambling, and we do really like how you can implement all of the responsible gambling limits yourself; you do not have to reach out to the customer support team to implement them.

About the Team and History

Loyal Casino, formerly Oranje Casino, is owned by Malta-based Corona Ltd, which is part of the publicly traded Betsson Group. The company operates a dozen casino brands and is well-known and well trusted within the gambling world. Corona Ltd is today a core part of the Betsson Group and has a strong reputation in the iGaming industry.

Launched in 2018, this popular online casino is based in Malta and, fittingly, holds an online gambling license from the Malta Gaming Authority. This allows the site to accept players from all corners of the globe – including Canada – although there are a few restricted countries. For example, players from the United Kingdom aren’t able to join the site, nor are those from the United States.

Other restricted countries include Australia, Austria, Bahrain, Belgium, China, Cuba, Czech, Kuwait, Latvia, Libya, Lithuania, Malaysia, Denmark, Eritrea, Estonia, Ethiopia, France, among others.

Complaints and Track Record

Loyal Casino does live up to its name and stated purpose as it has sought to maintain a positive relationship and value its customers since its inception. Formal complaints are dealt with by the customer support team via Live Chat or Email. However, if you’re looking to lodge a formal complaint with the online gambling operator, we strongly recommend you do so via email to ensure there’s a paper trail of sorts. This will help you receive an unsatisfactory response from the casino and choose to escalate your complaint to an ADR or regulator.

When we wrote this Loyal Casino review, we did not have any complaints filed, nor did we find any notable history to report. We’re confident recommending Loyal Casino to our readers and have no reason to believe they offer anything but a solid and fair online gambling experience to players.

Customer Support

While Loyal Casino’s customer support teamwork 24 hours a day, 7 days a week, strangely, their live chat facility is only open between 11 am and 12 am Central European Time. This means any problems or queries outside of these hours will need to be either emailed to the casino using support@loyalcasino.com, or you can request a callback.

Thankfully, the live chat facility is open for most of the day – and whether you’ve got questions about how to make a deposit, want to know about bonus terms and conditions or want to learn more about the 100 250 free spins offers – the customer support team will be happy to help you out.

From our testing, the live chat facility connects you with an operator within a few seconds, and you’ll then be able to talk in real-time with a trained customer service agent who’ll stay with you until your query is resolved! We should point out that the live chat facility is only offered in English.

Deposit & Withdrawal

Accepted currencies:
EUR
Deposit Methods:
Maestro MasterCard MuchBetter Neteller Paysafe Card Skrill Sofort Trustly Visa
Withdrawal Methods:
Maestro MasterCard MuchBetter Neteller Paysafe Card Skrill Sofort Trustly Visa
Cashout time
24 hrs
Reverse time
24 hrs
Weekend Cashouts
Yes
Payout Limits
€50,000 per day
Lock Withdrawals
Yes

Games & Software

Providers

There’s a huge number of game developers on offer at Loyal Casino. You’ll find yourself able to play games from the following software providers: Microgaming, Net Entertainment, Amatic Industries, Bally Technologies, Barcrest, Big Time Gaming, Blueprint Gaming, ELK Studios, Evolution Gaming, High 5 Games, IGT, Just For The Win, NextGen, Novomatic, Play’n GO, SG Interactive, Slingshot Studios, Switch Studios, Thunderkick, WMS, Alchemy Gaming, All41 Studios, Crazy Tooth Studio, EYECON, Fortune Factory Studios, Gameburger Studios, Inspired Gaming, Lightning Box Games, Neon Valley Studios, Nolimit City, Red7Mobile, Reel Time Gaming, Shuffle Master, SpinPlay Games, Stormcraft Studios, Triple Edge Studios, Iron Dog Studio, Red Tiger Gaming and Aurum Signature Studios.

Slots

There’s a vast selection of video slots to enjoy at Loyal Casino, and these can all be found from the “Slots” tab.

At the time of writing, the top six games from the Loyal Casino homepage are Book of Dead, Piggy Riches Megaways, Jackpot 60000, Starburst, Rome: The Golden Age ThunderScreech. With a library of more than 1300 games in all, there is a colossal amount of choice, and, as a bonus, there’s also a search function so that you can search for video slots directly by name.

Live Casino

Loyal Casino has a great live casino, powered by three of the industry’s leading live dealer companies; Evolution Gaming, Authentic Gaming and NetEnt. Thanks to these three game developers, the live game library is extensive, and you’ll find tens of Blackjack, Live Roulette and Baccarat tables to choose from.

Evolution Gaming has all their live games available, too – and, as we know, some of their live games are pretty creative – so expect to see titles like Crazy Time and Monopoly Live in the site’s game library! To play games live, you need to head to the “Live Casino” tab. You can then view all the games, live-games-only, and select which you’d like to play – or decide which game developer lobby you’d like to enter.

Table Games

Loyal Casino’s variety of casino table games is pretty wide, and you’ll find multiple variations of classics like Roulette and Blackjack, along with some other types of type – both card games and video poker.

When it comes to Blackjack, some of the most popular titles at Loyal Casino includes Power blackjack, VIP blackjack, Freebet blackjack, Exclusive blackjack 1 to 5, Infinite blackjack, four different games of Speed blackjack, or let it all hang out at the Blackjack Party.

In the Roulette section of the casino, you’ll find an equally impressive range of games to choose from, including European Roulette, American Roulette, 3D Roulette, French Roulette, Multi-Wheel Roulette and 10p Roulette.

Progressive Jackpots

Like any serious online casino, Loyal Casino offers players the chance to enjoy a huge number of different progressive jackpot games – and these can all be found within the “Video Slots” section of the site.

Some of the most popular progressive jackpots on offer include Wheel of Wishes, Book of Atem WOW POT, Mega Moolah Isis, Mega Fortune – the latter of which is capable of growing jackpots worth upwards of $20 million – and it’s one of the reasons why Microgaming’s Mega Moolah is so successful.

There are also some smaller progressive jackpot games as well. However, we should point out that if you opt to claim the first deposit bonus or are playing with an active casino bonus, progressive jackpot games are usually off-limits.

Loyal Casino Software Providers

General Information

Founded
2004
Accredited
Not yet
Publicly traded
Mobile
No Deposit Bonus
Affiliate program
Betsson Group Affiliates
Live Games
Jackpots
Loyalty program
Certified
Casino Reps
Review Published
Website

User Comments and Experiences