Loot Casino Review
UKGC and Alderney-licensed casino with a good selection of bonuses
Casinomeister's Verdict
Loot Casino is a bit of a mixed bag, but our impression leaned to the positive. They have a decent site with a solid (if a bit underwhelming) selection of games, but the highlight was the great selection of bonus offers on the site. They also hold licenses in strong jurisdictions — UKGC for UK players and Alderney for other countries.
The most notable downside is the extremely slow customer support — they claim to have a live chat that I’ve been unable to reach during the full week I’ve been testing the casino, and they take up to 2-3 work days to reply to emails. Apart from that, there’s also the operator’s general lack of responsiveness to player complaints, and a fairly disappointing welcome bonus.
All in all, the casino is legit and there have been no major complaints about them, but keep in mind that any issues you do encounter may take a while to resolve, so be sure to read the terms and conditions carefully to avoid complications.
Check out our full Loot Casino review below, and be sure to share any experiences you have with them in the forum.
Solid no-deposit and free spins offers
From the desk of Max Drayman
Our position on Loot Casino echoes those of other Jumpman Gaming properties: very few complaints but big concerns regarding the non-responsiveness to individual player complaints. The casino is effectively just one part of a large, corporatized conglomerate that stays as aloof from players as they can get away with. Lovely for them it seems, but rather “meh” for players with issues that need attention.
First Impression
Loot Casino leaves a good first impression, as it holds licenses from both the UK Gambling Commission and the Alderney Gambling Control Commission. It’s owned by Jumpman Gaming, which is in turn owned by Super Group — a holding company behind many recognizable brands such as Betway. With that in mind, there was no doubt I was looking at a legitimate casino, though big corpo conglomerates come with issues of their own.
There’s a decent selection of games on the site, including slots, table games, a live casino, and bingo. All of this adds up to about 3500 games in total, which isn’t bad, but also isn’t quite on par with many other online casinos. The layout and limited browsing options were also a bit disappointing, but finding games when I knew what I was looking for was no trouble.
The design of the site itself also makes it stand out from the competition, with bright white backgrounds and a high-quality 3D render of coin stacks that follow you around nearly every page on the site.
Pros
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Solid no-deposit and free spins offers
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Good selection of responsible gaming tools
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UKGC and Alderney licenses
Cons
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Underwhelming selection of games
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65x wagering requirements on most bonuses
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Slow support with no live chat
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First look
BONUSES AND PROMOTIONS
There’s a great selection of bonuses that Loot Casino updates regularly, including a welcome bonus, a daily rewards reel, giveaways, free spins, and more.
Loot Casino Welcome Bonus
The welcome bonus at Loot Casino is a bit different from what you’ll usually encounter at online casinos — instead of a fixed matching offer, they let you spin a wheel and earn a multiplier on your first 3 deposits. The multiplier goes up to 10x up to a maximum bonus amount of 6000 GBP, so you can get a very good match on your deposits if you’re lucky, but there’s a catch.
First, you have to wager the bonus 65 times, which is a very high wagering requirement. More importantly, even if you meet the full wagering requirement, the maximum amount you can withdraw is equal to your lifetime deposit amount at the casino, up to a maximum of 250 GBP. This is quite restrictive for a welcome bonus that teases you with the prospect of a high multiplier and matches in the thousands, and there are much better high roller bonuses out there if you’re looking to make a bigger deposit.
All in all, it’s a very underwhelming bonus and there’s a lot of potential “gotchas” in the way, so be sure to carefully read the bonus terms if you decide to play here.
No-Deposit & Free Spins Offers
Loot Casino runs various bonuses and promotions that they update on a regular basis, with several no-deposit and free spins offers. At the moment, these include:
- Rewards Reel — Spin the rewards reel twice a day and win up to 20 free spins that you can use on Chilli Heat.
- Pro Free Spins — Make a deposit of at least 20 GBP and use the promo code “PRO” to spin the mega reel and win up to 500 free spins.
- Turbo Free Spins — Deposit at least 100 GBP for a chance to win up to 500 free spins on the mega reel.
Unless stated otherwise, all free spins are subject to a 65x wagering requirement, which is still high but more tolerable when it’s not tied directly to a deposit. You’ll also find various other promotions and tournaments. For example, this month features Real Cash Giveaway, where you can win a prize of up to 2000 GBP by betting at least 10 GBP on the Golden Winner slot.
I was quite impressed with the variety of promotions overall, and it’s a great incentive to keep players coming back. It still goes without saying you should carefully read all the bonus terms, though.
VIP and Loyalty Programs
Loot Casino doesn’t have a traditional loyalty program. Instead, they offer something a bit more gamified with Trophies — these are tasks you can complete to level up and earn bonuses. Most of these have to do with setting new records with wagers, deposits, and wins, either account-wide or game-specific.
With every 5 trophies, you gain a level, and each new level gets you one free spin of a mega reel where you can earn free spins. As you climb up the ladder, you get better mega reels that can net you more free spins.
This is all great on paper, but there’s a lot of “ifs.” Put simply, you have to deposit and wager a lot of money to spin a reel that might get you free spins, that you then might cash out if you meet the 65x wagering requirement. Even then, there’s still the bonus money conversion limit equal to your lifetime deposits (max. 250 GBP) and you can only win a maximum of 8 GBP per 10 spins.
All in all, I wasn’t a fan of this setup, as there are plenty of loyalty programs out there that are much more player-friendly and give better rewards in the form of bonus money or cashbacks with drastically lower wagering requirements. The only redeeming factor here is that there are a number of trophies that don’t involve money, so you might squeeze some value out of them on lower levels, but the potential wins might just be too small to bother.
Banking & Payment Methods
The selection of payment methods is about what you’d expect to find, given the jurisdiction. All of the popular eWallets are here, and sadly no crypto.
If you’re looking to make deposits or withdrawals, you can use:
- VISA,
- Mastercard,
- PayPal,
- Skrill,
- Neteller,
- paysafecard, or
- Pay by Mobile.
All of these methods are available for withdrawals, too, with the sole exception of Pay by Mobile. You should also keep in mind that the selection may be limited based on your location, as not all of these methods are available in every country.
Something else that caught my eye is that all withdrawals are subject to a fixed 2.5 GBP fee. At first glance, this is just shameless nickel-and-diming that you’re unlikely to notice if you only play occasionally and/or make big withdrawals. The biggest problem is that this, being a fixed fee, flat-out discourages people from making smaller withdrawals.
Loot Casino Withdrawal Speed
The casino isn’t the fastest when it comes to payouts, as there’s a 72-hour pending period with every withdrawal request, and they give themselves similar wiggle room of “1 to 5 business days” in their terms of service.
The upside is, there are no withdrawal limits, but you should definitely turn elsewhere if you’re looking for casinos with fast withdrawals.
Responsible Gaming
Once again, as the jurisdiction may suggest, the casino has a good selection of responsible gaming features. These include:
- Reality check — You can set up automatic reminders for your sessions that range from 30 minutes to 5 hours, which helps you keep track of your play time.
- Deposit limits — You can apply deposit limits on a daily, weekly, or monthly level.
- Cool-off period — You can take a break for periods of 1 day, 1 week, 1 month, or any period up to 6 weeks.
- Self-exclusion — You can email support and ask them to block your account for periods of 6 or more months. On this note, the casino is GAMSTOP-compliant, which allows you to easily self-exclude at every GAMSTOP casino.
In addition to this, Loot Casino provides a quick checklist you can go through if you think you might have a gambling problem, and they also direct you to several organizations that can help you handle said problem.
Customer Support at Loot Casino
The customer support is easily Loot Casino’s weakest point. The casino advertises a live chat that’s supposedly available 9 am through 4 pm on business days, but the actual work hours seem to be — never.
I’ve already noted this same problem for Mirror Bingo, which is a sister casino to this one. For over 2 weeks now, I’ve been trying to get in touch with agents via live chat at all times of day, and the only thing I ever get is an email contact form. Now, they could simply be dealing with some technical issues or a lack of manpower at the moment, but it’s not the first time I’ve seen a casino falsely advertise a live chat feature.
Until (and if) the live chat starts working, the only way to contact support is via email. They state an average response time of 2 business days, and automated receipt messages listed 3 business days. You can guess which one was more accurate.
Overall, the support agents were thorough and professional, but the response times are just not good, especially if you have to engage in some extended back-and-forth when you encounter an issue. Nobody likes getting an urgent issue dragged out for a week or two, which is precisely why a casino needs a faster method to contact support, be it live chat or phone.
KYC
As the licensing may suggest, Loot Casino has a strict and transparent KYC procedure. Players can start the procedure themselves from the account page, and the casino reserves the right to start it at any point. However, it becomes mandatory after you make your first withdrawal request.
To go through the process, you’ll need to provide the usual proof of identity (personal ID, passport, driver’s license) and a proof of address (bank or utility bill no older than 3 months). In some cases, the casino may also request additional ID documents or a photo of the card you used to make deposits.
All in all, it’s good that Loot Casino is fully transparent about what they need from you and when they can/will carry out the verification checks, but it’s obviously not the right casino for anyone who wants to play anonymously. If anonymity is what you’re after, you’d be better off taking a look at some crypto casinos.
Loot Casino Experience and Features
Loot Casino has a good-looking site with some notable design choices that make it stand out from the competition. It’s predominantly white with gold highlights, and the most memorable part is the high-quality 3D render of stacks of coins that hover in the background of almost every page on the site. Some may find that it adds a bit too much clutter, but I liked it since most pages on the site are quite clean.
The layout works well, too, as the site is divided into 3 main sections: promotions, games, and the rewards reel. You can also easily access your account info from the top bar and make deposits with only a few clicks from any page.
The biggest flaw in terms of user experience is the lack of search features — no ability to view games by provider, or narrow down your selection with any meaningful filters apart from a handful of premade categories.
Desktop and Mobile Gaming
The mobile version of the site works quite well, though it’s a bit of a hit-and-miss. I liked that it shows you your balance prominently and lets you access the top bar functions from a collapsible side menu, and the site looks noticeably cleaner without the coins in the background. The only weird choice here was the decision to dedicate two of the bottom bar’s buttons to specific bonuses instead of something the player might want to access more frequently.
Other than that, the site worked smoothly on mobile and most games displayed properly too, though some of them didn’t translate well into portrait mode.
Brand games
Loot Casino Game Providers
Sadly, Loot Casino doesn’t provide a concrete list of providers and you can’t search games by provider on the site, so it’s impossible to tell how many and which providers are available on the site. A quick look through some of the popular games on the site reveals popular brands such as Play’n GO, Pragmatic Play, NetEnt, Playtech, and Microgaming, as well as some lesser-known providers.
Loot Casino Slots
Looking through the slots section at Loot Casino, you’ll find several categories you can browse. These mostly divide slots by their aesthetics and themes, with the only really meaningful categories being megaways, jackpots, and slingo.
With no additional categories/filters and no ability to view games from specific providers, browsing games is quite inconvenient unless you know what you’re looking for. There’s also no way to save your favorites or go back to your recent games outside of bookmarking them manually in your browser.
All in all, it’s a decent selection of games, but the UX could be better.
Live Casino
The live casino section was quite disappointing, with only a few dozen games on offer across three categories: roulette, blackjack, and baccarat. There’s a couple of roulette and blackjack variants, but nothing particularly noteworthy.
The selection is quite underwhelming compared to many other casinos, but some live games are still better than none.
Table Games
If you’re a fan of classic table games but not a fan of playing them at a live casino… well, you’ll still be disappointed. The situation here is pretty much the same, as there’s only a handful of roulette, blackjack, and baccarat games. The only notable thing here is the relatively good selection of blackjack variants (single-deck, multi-hand, ten-20, etc.)
About the Loot Casino Team and History
Loot Casino was established in 2019, and it’s operated by Jumpman Gaming. The operator runs a few dozen online casinos, primarily facing the UK, Ireland, Canada, and New Zealand. They are in turn owned by Super Group (SGHC Ltd). This is the company behind many recognizable iGaming brands, including Betway, Spin Casino, Jackpot City, and many more.
At the moment, Loot Casino holds two licenses: one from the UK Gambling Commission (license no. 039175-R-319452-024) and one from the Alderney Gaming Control Board.
Complaints and Track Record
Loot Casino maintains a fairly clean track record. They’ve raised no major red flags and the complaints floating around the web seem to be minor issues, though the biggest problem stems from their ownership. Being a part of a massive corporate conglomerate, the casino isn’t very responsive to individual player complaints. So, while you’re unlikely to encounter major issues or any shady business, actually resolving any issues you might encounter could prove to be a bigger headache than it’s worth.
If you want to be on the safe side when it comes to complaints, consider playing at one of Casinomeister’s accredited casinos.
Want to learn more about how we review and rate casinos? Check out our casino review methodology and the Casinomeister rating system for more insight.
Casino Facts
| Founded | 2019 |
| Jurisdictions | UKGC, Alderney Gambling Control Commission |
| Casino representative | |
| Affiliate program | Jumpman Affilliates |
| Is this casino certified at Casinomeister | No |
| Payout Time | 48 hrs |
| Reverse Time | 72 hrs |
| Payout Limits | No limit |
| Weekend Payouts | No |
| Locks Withdrawals | No |
Filip is a seasoned writer and editor with over 8 years of experience working in a wide variety of niches, primarily in iGaming, gaming, and SaaS. He mainly plays blackjack and slots, with a soft spot for Spinomenal and Play’n GO. Apart from that, he enjoys grand strategy games, a good cup of coffee, and is an avid consumer of all genres of fiction, film, and music.
