LadyLuck Casino Review

A solid RTG and SpinLogic powered online casino

By Alex Smith Jun 3, 2022

Casinomeister's Verdict

Ladyluck Casino is a Realtime Gaming powered casino that’s part of the iNetBet group. Here at Casinomeister, we have a great relationship with these operators which means if you run into any issues, solving them is pretty simple. Ladyluck’s site is trustworthy and reliable, and in this review, we will be looking at what Ladyluck Casino has to offer. Firstly, we will take a look at the bonuses and promotions. Later, we will look at the casino games, the banking options, and customer support facilities.

US State Gaming Licenses Held: None Detected (Please contact us if you have any information to the contrary)

New Listing!

7.5 Our Rating
7.8 Player Rating
ladyluck.casino
July 2021
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Curaçao Master License 365/JAZ
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First Impression

Ladyluck Casino, like many Realtime Gaming-powered casinos, features a somewhat dated design. Realtime Gaming casinos haven’t yet caught up with the times, which is one of the only things holding Ladyluck Casino back. The casino is available in an instant play version, and they also have a downloadable software client for Windows computers.

One of the things that impressed us about Ladyluck Casino was the variety of bonuses and promotions available. New players, as well as existing customers, are well looked after. Later in this review, we will be looking at some of these bonuses and promotions in more depth.

As Realtime Gaming powers Ladyluck Casino, you will not find any games from other providers. This is a shame, but for diehard Realtime Gaming fans, it should not pose any problems. To kick off this casino review, we will begin by looking at some of the bonuses and promotions available to players.

Pros

  • 24/7 support

  • Trustworthy and experienced team

  • Bitcoin friendly

  • Lots of generous promotions and offers

  • Exclusive VIP Program

  • Very responsive forum representative

Cons

  • Curacao license

BONUSES AND PROMOTIONS

Ladyluck Casino offers a variety of bonuses and promotions. These are geared towards both new players and existing customers. Below, we’re going to look at some of the current promotions.

Welcome Offer

Unlike most online casinos operating on the same gambling license, Lady Luck Casino does things a bit differently regarding deposit bonuses. There are two different bonuses available to new players. First of all, new players can claim 100 bonus spins on any deposit of US$35 or more. This promotion can be claimed more than once. It is also an exclusive promotion that is only available at Ladyluck Casino.

Lady Luck Casino also offers a 100% matched deposit bonus which players can claim twice. This is a parachute bonus, which means you do not need to commit to completing the wagering requirements until you have dipped into the bonus money. Both promotions come with terms and conditions.

If you want to claim one of these bonuses, you simply need to head to the cashier. You will then view a coupons section that displays all of the available offers to you. Simply click on the coupon you would like to claim, then make a deposit. The bonus will be credited to your Lady Luck Casino account instantly.

Unfortunately, the wagering requirements for the new-play deposit bonus are pretty high. The bonus money and deposit must be wagered 50 times. However, there are no game restrictions, which means you can play casino table games. The fact you can play any game you want is one of the reasons why the wagering requirements are so high.

While playing with bonus money, the maximum bet you can place is five dollars. There’s also a maximum bonus that can be claimed, and this is $100. Standard casino terms and conditions apply.

No-Deposit & Free Spins Offers

At the time of writing, we could not find any evidence that Lady Luck Casino is running any no-deposit bonuses. If this changes in the future, this review will be updated accordingly.

VIP and Loyalty Programs

Lady Luck Casino runs a pretty decent VIP program. Your VIP progress is shared across all brands that make up The Online Casino Program group. The more you play, the better your rewards will be.

To join the VIP program, you only need to make one deposit. You will then begin to earn points every time you wager money. You will begin to move up to different VIP levels as you continue playing. Each time you reach a new level, the perks and rewards improve. You can read about the VIP program on the Ladyluck Casino website.

BANKING AND PAYMENT METHODS

Lady Luck Casino makes it easy to deposit and withdraw money. Whether you want to play online casino games or get casino bonuses, everything is made as seamless as possible for you.

Lady Luck Casino accepts a variety of payment methods. Deposits and withdrawals are accepted using all major debit and credit cards. VISA and MasterCard are two such options. Your debit or credit card deposits are credited to your online casino account right away. At Lady Luck Casino, there are no fees. However, your card issuer may charge you a fee based on the currency you are depositing in.

Several prominent eWallets from across the world are now accepted at Lady Luck Casino. Examples of such products are Skrill and Neteller. Using an EWallet, you won’t have to worry about online gambling transactions cluttering up your credit card statement. You just put money into your EWallet account and utilize it to make online payments.

Another significant benefit of using an EWallet is that deposits and withdrawals are almost always made immediately. This allows you to access your revenue quickly.

Withdrawal Speed

LadyLuck Casino, the payout times aren’t stated. They say payments are handled quickly. Withdrawals generally appear to complete in less than 24 hours for most players. Payment methods impact speed.

Withdrawals can be made quickest using an EWallet. The funds will be available in your EWallet account immediately after LadyLuck Casino has processed your withdrawal request. This reduces the need to wait for your money for long periods.

Withdrawals made using other methods, like credit or debit cards, may take up to five working days to complete. The casino doesn’t charge any fees, but your bank or card issuer may apply a fee. Always check with them beforehand to avoid any unexpected fees.

Responsible gaming

Lady Luck Casino takes responsible gambling very seriously. They offer a variety of tools to help players stay in control, and they also have a short problem gambling questionnaire designed to indicate whether someone may be a problem gambler. The first responsible gambling tool to be aware of is the deposit limit. This allows you to set a cap on the money you can deposit into your Lady Luck Casino account.

A deposit limit can be set over a daily, weekly, or monthly period. Once you have surpassed your deposit limit, you will not be able to deposit any more money until your limit resets. If you want to increase your limit, you will need to wait 24 hours. However, if you would like to decrease it, this change will happen immediately. Deposit limits are an excellent tool for limiting the amount of money you can add to your account.

However, some players may feel like they would like to break from gambling altogether. If you want a short break, a timeout is your best bet. This allows you to close your account for 24 hours and six weeks temporarily. Once this period has passed, your online casino account will automatically reopen.

If gambling takes control of your life, you can also choose to self-exclude. Self-exclusion is designed for problem gamblers – and you should think carefully before doing it as it is permanent. Self-exclusion completely blocks access to your account – for a minimum of six months – and during this time, you will not be able to log in or play.

Customer support

One of the things we always look at when writing a casino review is the customer support facilities. Ladyluck Casino was thoroughly tested for this review.

We looked at the customer support facilities on offer as part of this. We were pleased that Ladyluck Casino has a customer support team working 24 hours a day, seven days a week. Their website states that their customer support team is based in the UK. We do find this a bit strange, considering players from the United Kingdom cannot join Ladyluck Casino.

However, we appreciate that many players prefer an English-speaking customer support team, so this is likely one of the reasons why Ladyluck Casino chose to base the customer support team in the UK.

There are two methods of contacting the customer support team at Ladyluck Casino. The first way is to use the live chat system. Live chat works in a similar way to Facebook messenger. You can talk to a customer support team member directly through your Internet browser window. This allows you to talk in real-time. Typically, you don’t need to wait more than a minute or two to connect to one of the live chat customer support representatives.

If you cannot use the live chat system, or if your question or query requires a paper trail, you can also get in touch with the casino via email. The customer support email address for Ladyluck Casino can be found on their contact us page.

However, if possible, we would recommend against using email. Response times can take up to 48 hours, and if you need to go back and forth a few times, you could find yourself waiting a matter of days before your problem or query is resolved.

While writing this Ladyluck Casino review, we checked in with the customer support team and found them helpful and professional. Ladyluck Casino and the other brands in the iNetBet Group have a solid reputation for customer support. It’s unlikely you will run into any issues while playing at the casino. However, if you do, the customer support team is on hand to help you out if you do.

KYC

One of the unfortunate realities of gambling in 2022 is that most casinos are running enhanced verification checks. This is mainly due to pressure from regulators. Online casinos are scared of getting fined, and they want to ensure they are doing everything by the book – as much as possible. When you play at Ladyluck Casino, you will need to verify your identity before you can make a withdrawal.

It is not immediately apparent that the casino will ask you to complete a verification check. However, if you attempt to make a withdrawal, you will almost certainly receive an email asking you to submit documentation.

When Ladyluck Casino asks you to complete a verification check, you will need to supply them with a couple of documents. First of all, you need to provide proof of address. Acceptable documents include a copy of your credit card statement, a bank statement, a utility bill, or official-issued documents. The document you submit must show your full name and address. It must also be dated within the last three months.

You will also be required to verify your name and age. You need to upload a copy of your driving license or passport. A photocopy or photograph is acceptable. Once you have submitted the required documents to the online casino, they will process them within 24-hours. Additional verification checks may be required. When this is the case, Ladyluck Casino will contact you via email.

In today’s day and age, many players are being asked to verify ownership of the payment method. We cannot comment on whether Ladyluck Casino will ask you to do this. However, you should be prepared to, so make sure you only ever use a payment method that belongs to you and is registered in your name.

Website Experience and Features

Desktop and Mobile Gaming – Gamble From Your Hotel Room!

One of the first things we look at when writing a review is the desktop and mobile gambling facilities. Today, more players than ever before are choosing to gamble from their mobile devices. As a result, most online casinos have spent time and money developing mobile-friendly versions of their casino. This is true of Ladyluck Casino. Their website is fully mobile-optimized, allowing you to play your favorite Realtime Gaming casino games from your mobile device.

To play at Ladyluck Casino’s mobile site, you simply need to open your mobile device’s Internet browser. Navigate directly to the Ladyluck Casino website, and you will be automatically redirected to a mobile-friendly version of the casino. You do not need to download or install any software or plug-ins to begin playing. However, we do recommend playing through a Wi-Fi connection where possible. This ensures that loading speeds are kept to a minimum and that your games are not interrupted.

Ladyluck Casino is identical to what we see with most Realtime Gaming-powered casinos in terms of their desktop casino. Unfortunately, the look and feel of the site is quite old. There is a distinct lack of modernization on display, and this is something we hope to see change in the next few years.

That being said, the Ladyluck Casino website is fast and easy to use. We thoroughly tested it all out when writing this review, and we did not run into any significant issues.

Signing up for an account takes just a couple of minutes. However, if you already hold an online casino account with one of its sister sites, you can log in using the same credentials. This is one of the significant benefits of playing at a casino as part of the Online Casino Program group. You only need one account to log in to all of their different online gambling properties.

Brand games

Providers

Realtime Gaming powers Ladyluck Casino. This means all of the casino games available are from Realtime Gaming. Unfortunately, you won’t find any casino games from third-party developers like NetEnt, Quickspin, or Big Time Gaming.

Overall, Ladyluck Casino provides players with a decent selection of games. However, the casino table games on offer are a little disappointing. The following sections will look at some of the different slots and casino games you can play at Ladyluck Casino.

Slots

Video slots are, by far, the most extensive game offering at Ladyluck Casino. When writing this review, we found more than 250 video slots available. You will find all of Realtime Gaming’s slots available, and below, we will look at some of the most popular.

When writing, the following slots appear on the Ladyluck Casino homepage: Big Santa, Bubble Bubble, Aztec’s Millions, Ancient Gods, Little Red, Hyper Wins, Copy Cat Fortunes, Twister Wilds, and Penguin Palooza.

Live Dealer Games - Better Than Room Service?

Unfortunately, Ladyluck Casino does not offer any live casino games. This is something we are used to seeing from Realtime Gaming casinos. RTG has decided not to partner with a live casino developer like Evolution Gaming or Pragmatic Play.

In addition to this, the software provider has chosen not to develop any of their live casino games. This means that Realtime Gaming-powered casinos, for the most part, do not offer players any live casino games to play.

In 2022, more players than ever before are searching for live casino games. Now that the technology is reliable enough to ensure a hassle-free gaming experience, most players prefer live casino games to virtual games. We find it quite strange that a company of Realtime Gaming’s size has chosen not to develop any of its own live casino games. This is even more surprising when considering how many casinos run exclusively on RTG’s software.

It would not take much Realtime Gaming to partner with a company like Evolution Gaming. This is precisely what we saw old Microgaming casinos do when Microgaming pulled their live casino from the market.

In the future, we would like to see either Realtime Gaming or Ladyluck Casino partnering up with a third-party live iGaming developer. This will ensure that all players can enjoy the live casino games they want.

Table Games and Video Poker

Ladyluck Casino, like all Realtime Gaming casinos, offers a decent selection of casino table games. You will find a few different Roulette, Blackjack, and Baccarat variations to play. There is also Keno, craps, and other instant win games. However, we were a little disappointed with the roulette offering available. At the time of writing, Ladyluck Casino offers just one roulette game – European Roulette.

The site does a much better job when it comes to video poker. You will find yourself able to play 16 different video poker games. Many of these are multi-hand variations. This means you can play more than one hand at once. To be honest, we feel that the variety of casino games could be better. However, Ladyluck Casino does cover the main bases.

Progressive jackpots

Progressive jackpot games are more popular than ever before. With players able to win life-changing amounts of money from a single spin, it’s no surprise. Ladyluck Casino offers most of Realtime Gaming’s progressive jackpot games. This means you can play video slots with jackpots ranging from a few thousand dollars to tens of thousands of dollars.

At the time of writing, some of the progressive jackpot games we saw include Achilles, Aztec’s Millions, Aladdin’s Wishes, and Fortunate Buddha.

There are some jackpot table games. Caribbean Stud Poker currently offers a jackpot worth more than US$70,000. Let them Ride offers a jackpot worth hundred and US$75,000. All of the jackpot games have their dedicated section to view them.

About the Team and History

Lady Luck Casino is a popular online casino. However, did you know that Ladyluck Casino is also the name of a popular land-based casino? With a hotel room overlooking the gaming floor, a comfy king-size bed, an on-site parking garage, and early access discounts to players, it’s a popular choice with gamblers.

Lady Luck Casino Black Hawk first opened its doors in 1993. Players consider the facilities hotel Lady Luck offers to be better than all the other casinos nearby. When you first walk in, the front desk will greet you – if they’re not in the service room, which was a complaint by some customers.

While the resort fee is relatively high, Lady Luck Casino Black Hawk is a decent land-based casino. However, we should point out that the online casino is not affiliated with the land-based Lady Luck Casino in any way, shape, or form. So, if you want a king-size bed for the night – the front desk at Lady Luck Casino Black Hawk isn’t going to be able to help!

The online casino is licensed in Curacao. It’s part of the iNetBet group of online casinos. We have a solid reputation with Lady Luck Casino and the iNetBet Group here at Casinomeister. We are confident you’ll have no problems while playing there despite the weak licensing.

Complaints and Track Record

Below, we will look at what players say about the iNetBet Group in general. Firstly, here’s what happened to mfrasher:

I’m hoping that posting here will produce some good advice from the slots community. I am a long-time online slot player and have played at many casinos with my share of wins and losses.

But something crazy happened to me last night, and I don’t know what to do. I played at an accredited casino for the first time (I won’t name it in case I have to use the PAB service). I got a 200% deposit bonus. I deposited $150 for $450 total, and away I went.

I noticed a new game I hadn’t seen before in the casino lobby, “Banana Jones,” in the “Latest Games” section, sandwiched in between 2 other slot games. I decided to try it out. I entered the game, pressed a $2 bet, and hit spin.

OH CRAP, I realized……..this isn’t a slot. It’s a board game. Now I’m freaking out because I know my winnings might all be void because of the terms and conditions…….assuming, of course, that I win, which is unlikely. So I immediately stopped playing and went to slots. I only spun one time on the board game.

I tried to contact a live rep to explain the mistake. Their chat was offline last night for hours. One spin. Then it happened. I started winning—a lot. I won about $2000 but still had a playthrough. Then I won a jackpot for $4000!!!!! I couldn’t believe it. I had over 7k at one point. I hadn’t hit the jackpot in years.

All said and done; I have a balance of over $6000 from my $150 deposit. But I am worried they will void everything because of that one spin. I honestly thought I was going into a slot game. I could barely sleep last night because I was so stressed out.

I don’t know what to do. I sent a PM to their rep, and I’ve sent in my documents to be able to withdraw.”

You can read more about this specific case and its resolution here.

Here is another thread where you can see how quickly most problems at the iNetBet Group casinos are dealt with. Bryan correctly shows that reps are active in the forums, which ends up resolving the issue.

If you’re wondering what people said about the land-based Lady Luck Casino Black Hawk, many said the hotel room lacked pillows. Room service was slow, the front desk was often unattended, and the Isle front desk was left unattended (at the Isle casino).

Why the Lady Luck Black Hawk front desk was unattended so much is beyond us. It’s also unclear why “the hotel room lacked pillows” was such a common complaint. Check out other Lady Luck casino reviews for more information on this.

Casino Facts

FoundedJuly 2021
JurisdictionsCuraçao Master License 365/JAZ
Casino representativeiNetbet, iNetbet EU, Kudos Representative
Is this casino certified at CasinomeisterNo
Payout time24 hrs
Reverse time24 hrs
Payout limitsN/A
Weekend payoutsYes
Locks withdrawalsNo
English
Bitcoin, EcoPayz, MasterCard, Neosurf, Neteller, Visa
Bank transfer, Bitcoin, Courier Check, EcoPayz, MasterCard, Neteller, Visa
Alex Smith

Alex is a 26-year-old writer from Brighton, in the UK, and for the past 8 years, he’s worked with a number of companies, creating content for blogs, news articles, and more. While Alex has written on a wide variety of topics, his speciality is online gambling – an industry he’s both passionate about, and experienced in. Having enjoyed gambling for over 7 years, Alex is a huge fan of video slots, and cites NetEnt, Big Time Gaming, Thunderkick, and Quickspin as his favourite providers. The topics he writes on are varied, but he loves nothing more than a good old slot review (he’s written over 1,000 slot reviews in his career), and he also enjoys writing in-depth gambling guides, along with casino reviews. In his spare time, Alex enjoys playing the guitar, and is a self-proclaimed horror film buff.