No pay rogue casino
By Casinomeister Nov 26, 2022
GW Casino is rogued here at Casinomeister – for an issue that could have been easy and quick to deal with. However, unfortunately, GW Casino chose not to respond to us, leaving an Australian player out of pocket – for the tune of almost $200,000.
We strongly recommend you avoid playing at GW Casino at all costs.
GW Casino attempts to lure in unsuspecting new players with a generous welcome bonus and promotions like their Wednesday Deluxe, 200 free spins offers, their Monday Booster and regular deposit bonuses.
All we need to say – regardless of how ‘state-of-the-art’ they claim their Monday Booster, 200 free spins promos or Wednesday Deluxe bonuses to be – is that this casino should be avoided at all costs. There’s plenty of better online casinos around – and we’ll show you why to avoid GW Casino in this review.
No pay casino
Bonuses and Promotions
While we DO NOT recommend you play at GW Casino, in the interests of transparency we will talk about the main welcome bonus/deposit bonus below.
The main welcome bonus at GW Casino is spread across your first three deposits. On your first deposit you’ll get a 100% matched deposit bonus along with 100 free spins; the 100 free spins are to be used on Astro Magic, and the 100 free spins will be credited within 24 hours.
On your second deposit you’ll get a 50% matched deposit bonus up to $500, and on your third deposit you get given a $30 free chip. A deposit of $20 or more is required to activate all of the welcome bonus offers. X35 bonus wagering requirements apply, both to the main bonus funds and the free spins.
No-Deposit & Free Spins Offers
At the time of writing GW Casino does not appear to offer any no-deposit bonuses or no-deposit free spins. However, free spins are regularly awarded.
VIP and Loyalty Programs
GW Casino runs a number of promotions – most of which are structured around free spins. For example, their Wednesday Deluxe promotion awards you free spins for making a deposit, while, every Monday, players can get a 35% bonus up to $250.
BANKING AND PAYMENT METHODS
With GW Casino already lacking in a number of areas, we figured there was a good chance we would see them offering a huge number of payment options and deposit & withdrawal methods – but in reality, even that’s not the case. Of course, they accept all main credit and debit cards like Visa and MasterCard, but other than that, there are just a couple of EWallets on offer and bitcoin.
Recently, GW Casino added bank transfer as a payment option, but deposits made using this way can take a while to credit to your account, so just bear this in mind.
What’s more, the minimum deposit amount is $20, which is pretty high for an online casino today and is likely to turn away the low staking players. Deposits are, for the most part, credited to your account immediately, but you may find yourself paying transaction fees depending on the payment method you use. The minimum deposit can also be higher on certain deposit methods.
When it comes to withdrawals, GW Casino have a whopping $100 minimum withdrawal limits – an amount that is far higher than what we see at the vast majority of online casinos today. This huge minimum withdrawal limit is clearly an attempt to prevent players from withdrawing money, and it’s yet another reason why we consider GW Casino to be a rogue online gambling outlet.
GW Casino encourages all players and bettors to gamble responsibly, and they follow this up by providing a variety of ethical gaming resources to all players. The deposit limit is one of the most important responsible gambling resources available on the site, and it allows you to cap how much cash you deposit on a daily, weekly, or monthly basis.
The gambling platform also has a time-out option for those who wish to take a break from betting (shutting your account for up to 6 weeks), as well as a self-exclusion feature that blocks access to your account for 6 months to 5 years.
Despite their shortcomings, GW Casino actually does a pretty decent job when it comes to their customer support facility, and we were happy to see that players are able to reach the team 24 hours a day, 7 days a week. The easiest way of contacting the customer support team is to use the live chat function.
Live chat connects you with a trained customer support team agent within 30 seconds, and you can then chat through your problem or question in real time. The live chat option is easily accessed by clicking the small chat bubble icon in the bottom right-hand corner of the page, and after entering your name and email address you will be connected to an operator right away.
GW Casino also offers support by phone and email, so there’s plenty of options for you to reach the customer support team in your preferred manner.
Know Your Customer checks – KYC for short – have become increasingly common in the last few years, with major regulators like the UK Gambling Commission and the Malta Gaming Authority requiring operators to verify their players identities. GW Casino is licensed in Curacao – a notoriously weak, and in some ways, corrupt, licensing authority – and while they do technically require their licensees to run KYC checks, few actually do in practice…
That is, until they feel like it. When you play GW Casino, you should fully expect to have to undergo a KYC check, but not for the purposes of the casino verifying your identity. It’s much more likely you will be asked to undergo a KYC check when making a large withdrawal – as is so common with many of the casinos licensed in Curaçao.
If you are asked to complete a KYC check, you will need to verify your identity and proof of address by uploading documents which can include your passport, driving licence, utility bill, bank statement, or tax return.
Once submitted, GW Casino says that they will process these documents as soon as possible – although, unfortunately, they do not provide a specific timeframe.
Website Experience and Features
Desktop and Mobile Gaming
Today, usability is critical when it comes to developing an online casino, and any reputable online gambling operator understands the importance of building a website and despite easy-to-use and easy to navigate. When we were putting this casino review together, we found that whilst the site isn’t the most modern -looking we come across, it was very easy-to-use, and working your way around is very simple thanks to a few well-placed buttons.
As a general rule, we found the casino to run pretty fast although we did experience small bits of lag whilst setting up our account for the first time. However, this was likely due to a slow Internet connection on our end. Once you’ve verified your email address, you’ll be able to make your first deposit and begin playing, and we’d say that the entire signup process takes around two or three minutes.
There is also a fully functional mobile casino which can be accessed from almost all mobile devices. Like the desktop version of the casino, we found the mobile casino to be relatively fast and we did find that most of their games can be played from mobile devices.
GW Casino offers games from a number of software providers, and you’ll find game developers including NetEnt, Microgaming and iSoftBet at the casino. GW Casino focuses mainly on video slots, which we’ll briefly look at below.
Video slots – including jackpot games – make up a large part of GW Casino’s offering, and the site offers some well known slot games in the Curacao world, including Kawaii Kitty Boomanji and Fruit Zen – all Betsoft slots. Fruit Zen is perhaps the most well-known of these.
They also offer games from Microgaming and a few others, so expect to see titles like Thunderstruck II and Immortal Romance on offer to GW Casino players. All of their game types render in instant play mode, though many of them can’t be played with casino bonuses and deposit bonuses, so watch out for this.
Evolution Gaming is the biggest and most renowned developer of live casino games on the planet, and their headquarters is located in Riga, Latvia, a relatively common destination for live gaming studios. While we were writing this casino review, we were pleased to see that GW Casino has chosen Evolution Gaming to power their live gaming section.
The fact that they’ve chosen Evolution Gaming means that you, as a player, are able to enjoy a huge selection of live dealer games including classics like Roulette, Blackjack, and Baccarat, to more unusual titles like Mega Ball, Like Then Roulette, and Monopoly Live.
Today, virtually all of the world’s biggest and most reputable online casinos use Evolution Gaming to power their live casino, and thanks to the fact that they offer hundreds of different tables and gaming rooms, you can play their live dealer games at the stake size that you are comfortable with.
Table Games and Video Poker
Of course, the Video Poker and other casino table games offering at GW Casino is equally at large, and you’ll find tons of video pokies and poker-inspired table games to enjoy, but we are not even going to give the site the dignity of listing out their games here, as it would only help fuel the ‘trustworthy’ image they are trying so desperately hard to portray.
In their own words…
“There are 30+ progressive pokies on GW Casino website, mainly powered by iSoftBet, Netent, Microgaming and other companies. The most popular slot machines are Neon Reels, Super Multitimes Reels, Mona Lisa Jewels, Absolute Super Reels, Ultimate Super Reels and Super Lucky Reels.”
Of course, we strongly recommend avoiding this casino, as – even if you were to win a progressive jackpot – it’s very unlikely you’d actually be paid out!
About the Team and History
GW Casino claims to be the world’s leading platforms for Australian players – but in our experience – and indeed, while writing this GW Casino review – we found the site operates without a proper license, and, like many online casinos licensed in Curacao, they accept players they’re not supposed to.
Find out more about why we strongly believe GW Casino is rogue – and to be avoided at all costs – in the next section of this review.
Complaints and Track Record
GWcasino is one to avoid. They are taking Australian bets without a proper license – which is a black hole for our cousins “down under”. If an Australian player runs into a problem, there is really nowhere to turn.
We had a player who claimed the following:
“Hey I’ve recently had a mega win at gwcasino and they don’t wanna pay me out. They closed my account for auditing and then when I logged in again, they had taken $197,514 from the account.”
And he was sent an email from gwcasino.com:
We are contacting you regarding your GWcasino account.
After a thorough investigation, with tight collaboration with our game provider, it was confirmed that there was indeed a software malfunction with the game “Bewitched”, that you played yesterday.
It was confirmed by the provider that due to the software error, the game was configured in a way that customers could exploit it by placing an extremely huge amount (greater than the allowed maximum bet) leveraging really high winnings. For instance, placing a bet of 1,500 was made possible by this error even if it is greater than the maximum bet allowed for the game, in fact it should not have been allowed in the first place. In addition, this malfunction was found in customers using AUD currency.
As stated in our General Terms & Conditions:
7. NO WARRANTY, LIMITATION OF LIABILITY
7.3. We make no warranty that the Services, games, software or Site will meet your requirements, be uninterrupted, timely, secure or error free, or that defects will be corrected, or that the software or the server that makes it available are free of viruses or bugs. We make no warranty on the full functionality, accuracy and reliability of the materials, or to the results or the accuracy of any information obtained by you through the Services. We are not liable for any malfunction or error arising from the games, software or Website. If there is an error or malfunction, then all bets and resulting payouts are voided. You also warrant that you will not exploit the error or malfunction.
Due to this, we reserve the right to void all the winnings however since we value you as our loyal customer, we are willing to make an exception by giving you back 14,016.48 AUD (your balance prior to playing the problematic game)as a bonus, which you need to wager ten times (10x) in order to withdraw the winnings. This bonus is subject to all our Bonus Terms & Conditions therefore any future winnings generated from this will be audited and can only be withdrawn if it was played according to our terms.
Please do not hesitate to contact us if we can be of further assistance.
GW Payments Team”
So the casino negated his winnings AUD $197,514. That’s a pretty steep amount, and you would have thought that the casino would have provided proof of the malfunctioning game. Unfortunately, this is apparently all the player received – this email and an offer of an AUD $14,016.48 bonus to be wagered 10 times. Sure, the casino has the right to negate all winnings due to a malfunction, but they should also be required to show how this error occurred with verification from the software company.
The player submitted a complaint with us, and we sent the GWcasino support an inquiry letting them know that we have this complaint. Silence. Another email was sent. Silence.
Since the casino has “GW” in its name, and that by using an Australian IP address when visiting gowild.com you would be redirected to gwcasino.com – we assumed that they were connected to GoWild casino.
So we had asked our contacts at Gowild to look into this player’s issue, and they denied that there was any connection – which we found hard to believe.
A third email was sent to [email protected] informing them that we were tired of the BS and were going to update the situation at Casinomeister. At this time the CEO of Gowild contacted me stating that we were threatening his team and being unprofessional. But what was puzzling us was why he was responding to an email sent to [email protected]
He explained that they (gwcasino) had forwarded this email to him wondering if he had heard of these guys from Casinomeister. Which was doubly as odd. Why didn’t they just respond to us? All we were doing was asking about this player’s non-payment and the software glitch.
To conclude, Gowild casino has stated on the record that they have nothing to do with gwcasino.com. They removed the redirect, which is great. This way Australian players don’t get the two domains confused. And at press time (5 July 2018) all references to Digi Markets have disappeared from these sites.
The bottom line is that if any Australian players are having problems with gwcasino.com, they need to report this casino to the Australian Communications and Media Authority.
The ACMA is the Australian branch of regulators and tax enforcers that deal with advertising to include the promotions for “illegal” gambling. If you are located in Australia, and feel that you are a victim of a rogue casino – here you go:
From their website:
“If you have reason to believe that a prohibited interactive gambling service or an unlicensed regulated interactive gambling service is being provided to Australian customers or advertised in Australia, you can complain to the ACMA.
Information on how to lodge a complaint under the IGA and the details required is on our gambling complaints page.”
The bottom line? Avoid this casino at all costs.
|Accredited at Casinomeister||Nope - rogued|
|Jurisdictions||Curaçao Master License 8048/JAZ (Antillephone N.V)|
|Is this casino certified at Casinomeister||No|
|Payout time||0-5 hrs|
|Reverse time||No Reverse Time|
|Payout limits||No pay|