GWcasino Review

Bonuses and Promotions

While we DO NOT recommend you play at GW Casino, in the interests of transparency we will talk about the main welcome bonus/deposit bonus below.

Welcome Bonus

The main welcome bonus at GW Casino is spread across your first three deposits. On your first deposit you’ll get a 100% matched deposit bonus along with 100 free spins; the 100 free spins are to be used on Astro Magic, and the 100 free spins will be credited within 24 hours.

On your second deposit you’ll get a 50% matched deposit bonus up to $500, and on your third deposit you get given a $30 free chip. A deposit of $20 or more is required to activate all of the welcome bonus offers. X35 bonus wagering requirements apply, both to the main bonus funds and the free spins.

No-Deposit & Free Spins Offers

At the time of writing GW Casino does not appear to offer any no-deposit bonuses or no-deposit free spins. However, free spins are regularly awarded.

VIP and Loyalty Programs

GW Casino runs a number of promotions – most of which are structured around free spins. For example, their Wednesday Deluxe promotion awards you free spins for making a deposit, while, every Monday, players can get a 35% bonus up to $250.

BANKING AND PAYMENT METHODS

With GW Casino already lacking in a number of areas, we figured there was a good chance we would see them offering a huge number of payment options and deposit & withdrawal methods – but in reality, even that’s not the case. Of course, they accept all main credit and debit cards like Visa and MasterCard, but other than that, there are just a couple of EWallets on offer and bitcoin.

Recently, GW Casino added bank transfer as a payment option, but deposits made using this way can take a while to credit to your account, so just bear this in mind.

What’s more, the minimum deposit amount is $20, which is pretty high for an online casino today and is likely to turn away the low staking players. Deposits are, for the most part, credited to your account immediately, but you may find yourself paying transaction fees depending on the payment method you use. The minimum deposit can also be higher on certain deposit methods.

Withdrawal Speed

When it comes to withdrawals, GW Casino have a whopping $100 minimum withdrawal limits – an amount that is far higher than what we see at the vast majority of online casinos today. This huge minimum withdrawal limit is clearly an attempt to prevent players from withdrawing money, and it’s yet another reason why we consider GW Casino to be a rogue online gambling outlet.

Responsible Gaming

GW Casino encourages all players and bettors to gamble responsibly, and they follow this up by providing a variety of ethical gaming resources to all players. The deposit limit is one of the most important responsible gambling resources available on the site, and it allows you to cap how much cash you deposit on a daily, weekly, or monthly basis.

The gambling platform also has a time-out option for those who wish to take a break from betting (shutting your account for up to 6 weeks), as well as a self-exclusion feature that blocks access to your account for 6 months to 5 years.

About the Team and History

GW Casino claims to be the world’s leading platforms for Australian players – but in our experience – and indeed, while writing this GW Casino review – we found the site operates without a proper license, and, like many online casinos licensed in Curacao, they accept players they’re not supposed to.

Find out more about why we strongly believe GW Casino is rogue – and to be avoided at all costs – in the next section of this review.

Complaints and Track Record

GWcasino is one to avoid. They are taking Australian bets without a proper license – which is a black hole for our cousins “down under”. If an Australian player runs into a problem, there is really nowhere to turn.

We had a player who claimed the following:

“Hey I’ve recently had a mega win at gwcasino and they don’t wanna pay me out. They closed my account for auditing and then when I logged in again, they had taken $197,514 from the account.”

And he was sent an email from gwcasino.com:

“Hi player,

We are contacting you regarding your GWcasino account.

After a thorough investigation, with tight collaboration with our game provider, it was confirmed that there was indeed a software malfunction with the game “Bewitched”, that you played yesterday.

It was confirmed by the provider that due to the software error, the game was configured in a way that customers could exploit it by placing an extremely huge amount (greater than the allowed maximum bet) leveraging really high winnings. For instance, placing a bet of 1,500 was made possible by this error even if it is greater than the maximum bet allowed for the game, in fact it should not have been allowed in the first place. In addition, this malfunction was found in customers using AUD currency.

As stated in our General Terms & Conditions:

7. NO WARRANTY, LIMITATION OF LIABILITY

7.3. We make no warranty that the Services, games, software or Site will meet your requirements, be uninterrupted, timely, secure or error free, or that defects will be corrected, or that the software or the server that makes it available are free of viruses or bugs. We make no warranty on the full functionality, accuracy and reliability of the materials, or to the results or the accuracy of any information obtained by you through the Services. We are not liable for any malfunction or error arising from the games, software or Website. If there is an error or malfunction, then all bets and resulting payouts are voided. You also warrant that you will not exploit the error or malfunction.

Due to this, we reserve the right to void all the winnings however since we value you as our loyal customer, we are willing to make an exception by giving you back 14,016.48 AUD (your balance prior to playing the problematic game)as a bonus, which you need to wager ten times (10x) in order to withdraw the winnings. This bonus is subject to all our Bonus Terms & Conditions therefore any future winnings generated from this will be audited and can only be withdrawn if it was played according to our terms.

Please do not hesitate to contact us if we can be of further assistance.

Best regards,

GW Payments Team”

So the casino negated his winnings AUD $197,514. That’s a pretty steep amount, and you would have thought that the casino would have provided proof of the malfunctioning game. Unfortunately, this is apparently all the player received – this email and an offer of an AUD $14,016.48 bonus to be wagered 10 times. Sure, the casino has the right to negate all winnings due to a malfunction, but they should also be required to show how this error occurred with verification from the software company.

The player submitted a complaint with us, and we sent the GWcasino support an inquiry letting them know that we have this complaint. Silence. Another email was sent. Silence.

Since the casino has “GW” in its name, and that by using an Australian IP address when visiting gowild.com you would be redirected to gwcasino.com – we assumed that they were connected to GoWild casino.

So we had asked our contacts at Gowild to look into this player’s issue, and they denied that there was any connection – which we found hard to believe.

A third email was sent to support@gwcasino.com informing them that we were tired of the BS and were going to update the situation at Casinomeister. At this time the CEO of Gowild contacted me stating that we were threatening his team and being unprofessional. But what was puzzling us was why he was responding to an email sent to support@gwcasino.com.

He explained that they (gwcasino) had forwarded this email to him wondering if he had heard of these guys from Casinomeister. Which was doubly as odd. Why didn’t they just respond to us? All we were doing was asking about this player’s non-payment and the software glitch.

To conclude, Gowild casino has stated on the record that they have nothing to do with gwcasino.com. They removed the redirect, which is great. This way Australian players don’t get the two domains confused. And at press time (5 July 2018) all references to Digi Markets have disappeared from these sites.

The bottom line is that if any Australian players are having problems with gwcasino.com, they need to report this casino to the Australian Communications and Media Authority.

The ACMA is the Australian branch of regulators and tax enforcers that deal with advertising to include the promotions for “illegal” gambling. If you are located in Australia, and feel that you are a victim of a rogue casino – here you go:

From their website:

“If you have reason to believe that a prohibited interactive gambling service or an unlicensed regulated interactive gambling service is being provided to Australian customers or advertised in Australia, you can complain to the ACMA.

Information on how to lodge a complaint under the IGA and the details required is on our gambling complaints page.”

The bottom line? Avoid this casino at all costs.