Grand Hotel Review

Been around for years - not many complaints at all

By Casinomeister, Last updated Feb 23, 2024

Casinomeister's Verdict

Grand Hotel Casino was once part of the Vegas Affiliates group and Mini Vegas. They came on board during the early days of online gaming and have been listed here for years (since 2000). They rarely, if ever, generate complaints – their management team is one of the best in the business.

Super great staff

7.15 Our Rating
7 Player Rating
grandhotelcasino.com
2000
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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Licensing
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Microgaming...

First Impression

Please note: Grand Hotel Casino and all UKGC Casinos no longer accept credit cards.

Grand Hotel Casino, a member of the Casino Rewards network, is an online casino that’s been around for donkey’s years; in fact, it first opened its virtual doors back in 2000 – and barring a few minor issues, they have a pretty solid reputation here at Casinomeister.

The online casino is Microgaming-powered, one of the few old-school download-based casinos remaining. While it’s pretty dated in design, it’s a nostalgic place to play for many. In this Grand Hotel Casino review, we will look at precisely what the site offers, covering everything from the bonuses and promotions to the games, customer support facilities and more.

Pros

  • They’ve been around since 2000

  • Great selection of Microgaming games

  • Downloadable software client

  • Well-licensed

Cons

  • Low withdrawal limits

  • Slow payout speed

  • Limited game selection

BONUSES AND PROMOTIONS

A significant part of writing this Grand Hotel Casino review involved reviewing bonuses and promotions. Like other online casinos in the Casino Rewards network, the main welcome bonus has high wagering requirements, but these ease subsequent bonuses. Grand Hotel Casino appears to treat regular players well, and below, we will look at precisely what the casino has to offer.

Exclusive offers

 

Welcome Offer

Grand Hotel Casino offers a pretty good online casino bonus for new players, but we must stress; read the terms and conditions. Casino Rewards sites are known for incredibly high wagering requirements – often as high as 200X – so it’s not always worth claiming them. However, the main welcome bonus at Grand Hotel Casino allows you to claim up to $5560 in bonus funds. We will break down how it works below:

  • First Deposit – 100% match bonus (up to $100)
  • Second Deposit – 50% match bonus (up to $150)
  • Third Deposit – 30% match bonus (up to $150)
  • Fourth Deposit – 20% match bonus (up to $160)

No-Deposit & Free Spins Offers

At the time of writing, Grand Hotel Casino does not appear to be offering any no-deposit bonuses or no-deposit free spins. Moreover, the casino isn’t known for updating its promotions often, so we’d be surprised if this changed any time soon.

Casino Rewards Partner Casinos VIP Scheme

As a member of the Casino Rewards network, Grand Hotel Casino offers its players access to one of the most competitive loyalty programs in the casino industry.

When you sign up with Grand Hotel Casino, you’re instantly part of this rewards program, which offers many benefits to enhance your gaming experience. As a VIP member, you have exclusive access to certain games, personalised bonuses, priority customer service, and other bonuses from Grand Hotel Casino.

Each bet you place at Grand Hotel Casino – and all other online casinos that are part of the Casino Rewards network – earns you comp points. You can redeem these points for bonus cash once you’ve earned enough. Your progress is “pooled” across all Casino Rewards sites, too, so any progress you make with one is shared with others.

Cashback

 

Bonus Terms

 

Sign up process

 

Sign up screenshots

grand hotel registration

BANKING AND PAYMENT METHODS

Grand Hotel Casino prides itself on offering various deposit methods to cater to diverse players. Depending on the country you’re playing from, you will find yourself able to make deposits and withdrawals in a variety of ways. However, deposits and withdrawals can be made using Bank Transfers, Credit and Debit Cards, EWallets like Paypal, Neteller, and Skrill, as well as other payment providers like EcoPayz, MuchBetter, Google Pay, Neosurf, and Prepaid Cards like Paysafecard and Prezzy Card.

Grand Hotel Casino ensures that the deposit process is smooth; simply select your preferred payment method, input the desired deposit amount, and the funds will usually appear in your casino account within minutes, allowing you to jump into your preferred casino games immediately.

One notable aspect of the Casino Rewards group is that most online casinos offer a very low minimum deposit. Grand Hotel Casino, for example, allows you to deposit just $1! However, if you want to claim the main welcome bonus or subsequent deposit bonus offers, you must deposit more than this, so keep this in mind.

The casino also accommodates various currencies, including Canadian Dollars. However, be mindful that once a currency is selected during account registration, it cannot be modified at a later stage. At the time of writing, cryptocurrencies are not accepted as a valid currency.

All deposit methods at Grand Hotel Casino come with no additional transaction fees. However, your bank or card provider may charge a fee based on the currency you’re depositing, so be sure to check this in advance.

A heads up for UK players: due to new regulations introduced by the United Kingdom Gambling Commission, credit card transactions are no longer permitted at offline and online casinos. While using your debit card is fine, you may encounter problems if you deposit using a MasterCard debit card, so be aware. Finally, some payment methods are excluded from the main welcome bonus promotion, so keep this in mind.

Grand Hotel Casino Withdrawal Speed

Regarding withdrawals, Grand Hotel Casino offers similar options to its deposit methods. Major credit and debit cards are accepted, but EWallets are generally quicker and tend to avoid additional fees, making them the preferred option.

The casino could do with some improvement in terms of withdrawal speed. All withdrawals have a 48-hour pending period, so you must wait at least two days before processing your cashout. If you’re not playing from the UK, you can cancel your withdrawal – something we’re not particularly happy to see.

It should also be noted that there are some pretty low withdrawal limits. The casino’s terms and conditions state: “A maximum of $/€/£4000 per week if a player’s winnings exceed five times their total purchases across all Casino Rewards partner casinos. This clause does not apply to jackpot winnings/payouts.”

Responsible Gaming

Grand Hotel Casino believes in responsible gaming and offers multiple tools to help players control their gambling.

For those looking to manage their gaming activities responsibly, the casino provides an option to set deposit limits. By setting daily, weekly, or monthly limits, you can ensure you can’t deposit more than you’ve assessed you can afford to lose.

If you need a break from gaming, Grand Hotel Casino also provides a self-exclusion feature. To implement self-exclusion, navigate to your account’s “responsible gambling” section and decide how long you’d like to be blocked from the site. The exclusion will take effect immediately.

Note: If you enter into a self-exclusion agreement at Grand Hotel, you will be automatically self-excluded from all other online gambling properties running on the Casino Rewards network.

Customer Support

Customer support is a big deal in our eyes. Whether you’ve got questions about the primary deposit bonus, want to learn how to make a bank wire transfer, are curious about the minimum withdrawal or want to know if they accept players from your country, the customer support team is available 24 hours a day, seven days a week to help you out.

The casino offers round-the-clock live chat support operated by the Casino Rewards platform. While some players might prefer a dedicated support channel, Casino Rewards provides excellent service across all its brands.

In addition, to live chat, the casino provides a general support email address for sending verification documents or lodging complaints. Players from some countries can also contact the customer support service team through a dedicated phone number, although we could not find the number listed on the site at the time of writing.

 

KYC

Grand Hotel Casino is committed to providing its players with a safe and secure gaming platform. They have established a thorough identity verification process as part of this to ensure under 18s are not able to gamble. These checks align with their gaming licence regulations – they’re not an arbitrary process meant to inconvenience players but a necessary requirement. UK players must verify their account before they can begin depositing and playing, while players in other countries may complete the verification when requesting their first withdrawal.

When creating an account at Grand Hotel Casino, you’ll be asked to share basic personal information, including your name, date of birth, physical address, and email. You will also need to provide verification documents, usually including a government-issued ID (such as a driver’s licence or a passport), a recent utility bill for proof of address, and, where relevant, evidence of your chosen payment method.

Typically, Grand Hotel Casino aims to process all KYC documents within 48 hours, though it’s often completed within a day. They will email you your registered email address if they require additional documentation. For this reason, we recommend always ensuring your email is up-to-date.

Website Experience and Features

Desktop and Mobile Gaming

 

Grand Hotel Casino allows players to play via desktop, mobile, and a downloadable client. The desktop site is quite a challenge to access, and it’s not user-friendly at all. Undoubtedly, most users in today’s fast-paced and competitive online gambling world would probably prefer a more modern user interface.grand hotel casino mobile screenshot taken on 8/23/2023

While the casino claims to have optimised for mobile gaming, it’s hard to imagine being able to play all the games from the desktop site on a mobile device. In our opinion, this is an area where the casino needs to step up its game.

grand hotel casino mobile screenshot taken on 8/23/2023

The only redeeming feature is the downloadable software client. It’s a Microgaming Viper client – something that’s becoming rare nowadays. Despite functioning well, it’s worth noting that it’s become pretty much obsolete in instant-play gaming.

grand hotel casino mobile screenshot taken on 8/23/2023

Brand games

Providers

Microgaming, a pioneer in the online gaming industry, primarily powers Grand Hotel Casino. However, you’ll find not just Microgaming’s core games here. The casino also features games from Microgaming’s independent studios, which include Triple Edge Studios, Storm Craft Studios, Slingshot, Fortune Factory Studios, Switch Studios, All41 Studios, Pulse8 Studios, Gameburger Studios, Neon Valley Studios, and Alchemy Gaming.

These studios have been instrumental in diversifying Microgaming’s portfolio, each bringing its unique flavour and innovative game mechanics into the mix. Additionally, there’s a live dealer casino which Evolution powers. This is because Microgaming has retired its live casino product.

Casino Games: Slots

Regarding slots, Grand Hotel Casino offers a wide variety of games to choose from. One of the most popular titles is ‘African Quest’ from Triple Edge Studios. This slot takes you on a safari adventure with stunning graphics and many features, including re-spins and multipliers.

Another exciting slot game at Grand Hotel Casino is Immortal Romance, Stormcraft Studios. Perhaps Microgaming’s best-known non-progressive jackpot slot, this vampire-themed slot has become a classic in the online gaming world, offering a compelling narrative, high-quality graphics, and a range of bonus features. The infamous Wild Desire bonus round can trigger randomly during the base game and award up to 11,111X your bet!

There is also a great selection of branded slots. Fans of Game of Thrones can immerse themselves in the battle for the Iron Throne, while the Jurassic Park slot allows players to explore the prehistoric world of dinosaurs. For a touch of luxury, Playboy Gold offers a glamorous gaming experience with its attractive Playboy Bunnies.

Live Dealer Games

Evolution Gaming, a leader in the live gaming industry, powers the live casino at Grand Hotel Casino. One of the most popular games here is ‘Crazy Time’. This game show-style title offers a unique gaming experience with multiple bonus rounds and the potential for big wins.

Another popular game at the live casino is ‘Dream Catcher’. This is a wheel-of-fortune-style game that’s easy to play and offers the chance for substantial payouts. The live dealers are friendly and professional, creating an immersive gaming experience as close to a real casino without leaving your home.

Evolution Gaming (or Evolution as they’re now known) is, by far, the market leader in the live iGaming industry. Most other casinos feature live games, and you can start playing Evolution’s titles within a few minutes. Their user interface is available in multiple languages, and most tables have three HD cameras, offering an unrivalled casino experience.

Table Games and Video Poker

Grand Hotel Casino also offers a variety of table games and video poker. You’ll find all the classics here, including blackjack, roulette, and baccarat. Microgaming powers the games, so you can expect high-quality graphics and smooth gameplay.

For video poker fans, there’s a good selection of games to choose from. Whether you prefer Jacks or Better, Deuces Wild, or Aces and Faces, you’ll find a game to suit your preferences. The video poker games at Grand Hotel Casino offer a good balance of luck and strategy, making them a popular choice for many players.

Progressive Jackpots

If you’re looking to win big, you’ll want to check out the progressive jackpot games at Grand Hotel Casino. One of the most popular is Mega Moolah from Microgaming. This African safari-themed slot holds the record for the largest online slot payout in history, and it’s responsible for having created more than 30 multi-millionaires!

Another progressive slot worth checking out is ‘Wheel of Wishes’ from Alchemy Gaming. This Arabian-themed slot offers four different jackpots, with the WowPot jackpot offering the potential for life-changing wins.

About the Team and History

Grand Hotel Casino is a well-established online casino part of the Casino Rewards Group, a network of 29 casinos that have been providing quality gaming experiences for years. The site was first launched in 2000, and they’ve been a name here at Casinomeister ever since.

While they’ve had a few issues in the past (related to shady marketing tactics), the operation today is reminiscent of what it used to be. They seldom generate complaints, and we have no hesitation in recommending them to our readers.

Regarding licensing, Grand Hotel Casino is licensed and regulated by the Kahnawake Gaming Commission, the Malta Gaming Authority, and the UK Gambling Commission. These are three of the strictest online gambling regulators in the world; good news for players!

Grand Hotel Casino’s games are all independently reviewed, with the results published on the casino’s website. You may view the result of these tests from the casino’s Fair Play Policy page, which includes average percentage payouts.

Complaints and Track Record

As mentioned earlier, Grand Hall has generated very few complaints at Casinomeister. Aside from a few general complaints about deposit bonus terms and conditions, and the lack of live games in some countries, player complaints are seldom. Most threads date back to 2010 – like this one, where one player had issues unsubscribing from mail lists.

Casino Facts

Founded2000
Accredited at CasinomeisterAugust 2001 - July 2018
JurisdictionsKahnawake, Malta Gaming Authority, UKGC
Casino representativeAffiliate Program Manager and CM Player Complaint Rep
Affiliate programRewards Affiliates
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Payout limits$/€/$4000 a week if a player wins a sum that is 5x or more greater than their total purchase across all Casino Rewards partner casinos. All progressive wins/payouts are exempt from this clause.
Weekend payoutsNo
Locks withdrawalsNo
Brazilian Portuguese, Chinese Simplified, Chinese Traditional, Croatian, Czech, Danish, Dutch, English, European Portuguese, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Russian, Slovenian, Spanish, Swedish, Turkish
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
bryan@casinomeister.com

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