Gamix Casino Review

Customer Support at Gamix

Based on our decade-long experience, we can confidently conclude that customer support is the one department that can make or break an online casino. When the service doesn’t hold up to its promise right from the get-go, players lose trust fast. And when that happens? They’ll just take their business elsewhere. 

Gamix online casino’s customer service doesn’t exactly fail to deliver 100%, but they could definitely benefit from stepping things up. 

In theory, you can reach out to their customer support via a live chat widget. In reality, however, they’re not exactly available at all times, and there’s no info on their working hours. Basically, you’ll need to sit really tight until you get in touch with them. 

When you finally get through, though, the support reps are usually friendly and do a solid job. For example, when we asked about the KYC process, they even went ahead and offered to send us a list of all the documents needed for identity verification without us even asking. So props to them for that.

KYC

Once you’re about to make your first withdrawal, expect to be required to verify your identity at Gamix. That’s when you’ll need to provide them with your proof of identity document (ID, passport, or driver’s license), proof of address, and proof of payment (bank statement, a screenshot, etc.). If you’re using crypto, you may be required to send them a selfie, too. 

Lax-licensed casinos tend not to ask for identity confirmation until the very moment you wish to withdraw some cash, and that’s nothing we hadn’t seen before. But that’s why it’s a good move to verify your identity right after you set up your account — saves you from any headaches later on.

Gamix Casino Experience and Features

The website’s color scheme is primarily black and green, fusing into an easy-on-the-eyes dark theme. It may not seem like a big deal, but when you’re busy hitting the reels for hours, such an aesthetic comes as quite a sight for sore eyes. Literally. 

Accessibility-wise, Gamix, unfortunately, still hasn’t come out with a standalone app, but since everything runs like a well-oiled machine in mobile browsers, it doesn’t feel like anything big’s missing.

Where Gamix online casino could definitely use some work are the filtering options. As of now, they are basically non-existent, and most players would appreciate not having to sift through thousands of titles until they find the one that’s down their alley.

Brand games

Game Providers

Although Gamix teamed up with over 90 software providers, don’t expect to find the list of available game developers anywhere on the website. Filtering games by provider is also out of the question. 

But as you know, we at Casinomeister never shy away from doing the heavy lifting while writing casino reviews. That’s why we went through all the games with a fine-tooth comb and spotted big names such as Pragmatic Play, Evolution Gaming, NetEnt, Red Tiger Gaming, Yggdrasil, Ezugi, Endorphina, and around 80 more.

Gamix Slots

The range of slots you’ll find at Gamix is pretty massive, although it’s hard to tell exactly how many slots they store unless you count them individually. Could be forged slightly better, no doubt. 

Anyhow, once you head over to their slots section, you’ll probably immediately spot all the sought-after titles, including Play’n Go’s crown jewel, The Book of Dead, classic three-reeler Fire Joker, and historical-themed adventure Trojan Tales. 

Something that feels like a nice touch devised with players’ interests in mind is the Favorites section. This is where you’ll find all the titles dear to your heart, a.k.a. games you’ve been playing for a while.

Live Casino

Gamix’s Live casino section definitely doesn’t disappoint. Once you go to their Live casino section, you’ll notice the games neatly divided into several categories, including Blackjack, Baccarat, Poker, and Roulette.

The Blackjack section stores different variants of blackjack, including the well-liked American Blackjack, Ezugi’s Spanish Unlimited Blackjack, and Blackjack Switch. If poker is your thing, there’s a variety too — everything from classic Texas Hold’em and Video Poker to Jacks or Better Multihand.

Gamix also boasts some of the most popular game shows, including Evolution’s Monopoly Live, Dream Catcher, and Deal or No Deal. Oddly enough, game shows don’t seem to be deserving of a separate category at Gamix online casino. The only way you can find them is through the search bar, but only if you know what you’re looking for exactly. All in all, the categorization doesn’t quite hit the mark user experience-wise. 

Table Games

Although table games have their own little spot, they seem to be merged with live games. So, if you’re looking for table games specifically (which you probably are if you ended up on this part of the website), it may take a while to track down what you’re after. 

Here you’ll find a mix of games like Sic Bo, European and French Roulette, and Russian Keno. Gamix doesn’t shy away from lottery titles either (although it’s not really clear why they’re stationed within the Table games section). You can try your luck with Candy Bingo, Hollywood, and Fashion Bingo, as well as Piggy Bank and Millionnaire Scratch.

Progressive Jackpots

Jackpot games at Gamix online casino are cleverly split into three categories: grand, middle, and mini. 

If you’re all about landing a smaller but more frequent sum, you can try out some of their mini jackpots, such as Wild Toro, where you can win a x2250 maximum of your bet, or check out the cascading reels of Captain’s Bounty. 

In case you’re after slightly bigger payouts, the Middle Jackpots category at Gamix stores over 40 titles, including Spinomenal’s Majestic Claws, Elk’s Ashoka Eternal, and Endorphina’s Hell Hot 100.

While you won’t find life-changing titles such as Mega Moolah and Age of Gods in Gamix’s Grand Jackpots category, there are still some decent titles worth checking out, including Spinomenal’s 50-payline Demi Gods V, and PGSoft’s famous 3-reeler Buffalo Win.