Fair Go Casino Review

BONUSES AND PROMOTIONS

In today’s online gambling world, virtually all online casinos offer players a wide variety of bonuses and promotions, and Fair Go Casino is no exception. Below, we will take a look at the main welcome bonus promotion available to new players – and we’ll also look at details of the VIP scheme/loyalty program as well as the Fair Go Casino bonuses.

Welcome Offer

Fair Go Casino greets new players with a generous welcome bonus that allows you to claim up to $1,000 in bonus funds. These bonus funds are credited to your account over your first five deposits, so this means on each of your first five deposits, you’re able to claim a 100% matched deposit bonus up to $200.

Now, while some online casinos automatically credit welcome bonuses to your account, Fair Go Casino requires you to use a bonus code BEFORE confirming your deposit. The bonus code you need to input is “WELCOME” – and once you’ve made your deposit, the bonus funds will be automatically credited to your account.

As with almost all welcome bonuses, Fair Go Casino requires you to complete wagering requirements before you’re able to convert the bonus funds into real cash – and the wagering requirements for all five of the deposit bonuses are set at 30X. Actually, 30X for wagering requirements isn’t bad at all – and there are relatively few exclusions on which casino games you can play too. However, you’re unable to use bonus funds on any progressive jackpot games.

No-Deposit & Free Spins Offers

While Fair Go Casino doesn’t currently have any no-deposit bonuses or no deposit free spins listed on their websites ‘bonuses and promotions’ page, they frequently run no-deposit promotions. Those are listed on their bonuses and promotions page when applicable.

They also send out promotional emails to both new and existing players, and these emails often contain exclusive no-deposit bonuses – so it’s worth keeping an eye on your inbox. Almost all of the no-deposit bonuses and no deposit free spins offered at Fair Go Casino come with wagering requirements of 60X; that’s quite high, but for a no-deposit bonus it’s not the worst in the world.

VIP and Loyalty Programs - Better Than Most Online Casinos?

All players at Fair Go Casino are automatically entered into a VIP scheme, and this is designed to reward you for being a loyal player at the online casino. Like many RTG casinos, Fair Go Casino’s VIP program works out a comp points system, and this means you’ll earn points each time you make a real-money wager.

There are several benefits to being a VIP at Fair Go Casino. One of the most common perks is the regular matched deposit bonuses. These are usually offered on a weekly basis and can be 100% matched deposit bonuses and even 200% matched deposit bonuses.

VIP players can also claim up to 40% cashback on net losses – although certain casino games are excluded from the promotion, and there’s a maximum on the amount of cashback you can receive each week.

BANKING AND PAYMENT METHODS

Fair Go Casino is well-suited for Kiwis. The online casino offers a wide variety of payment methods designed to ensure you’re able to make deposits and withdrawals most suitably for you. While Fair Go Casino doesn’t offer as many banking options as other online casinos, they cover all of the main bases – and naturally, they accept all major debit and credit cards, including VISA and MasterCard.

Neosurf and POLi are also available – and recently, Fair Go Casino has added support for Bitcoin. This allows you to make deposits of as little as $10, and ensures that you’re able to enjoy instant deposits and withdrawals. Other payment methods usually have a minimum deposit limit of $25.

Fair Go Casino doesn’t charge players any fees for making deposits, and once the deposit has been approved, the funds will be credited to your Fair Go Casino account immediately.

Withdrawal Speed

Withdrawals at Fair Go Casino are processed a little slower than at other online casinos – although this is quite typical at RTG sites. Once you submit a withdrawal request, Fair Go Casino will process your request within 2-3 working days. They don’t charge any fees for withdrawals, although there is a maximum cashout limit of $8,000 per week.

Responsible gaming

Fair Go Casino takes responsible gambling incredibly seriously. They have a dedicated help page on the website where you can find information and get support if you are worried about the amount of time or money that you are spending gambling online. The casino also offers you a number of tools to help you manage and control your gambling. Arguably the most common of these tools is the deposit limit function.

A deposit limit allows you to set a monetary cap on the amount of money you can deposit into your casino account on a daily, weekly or monthly basis. Once you have reached the limit that you set, you will no longer be able to deposit any money until the pre-set timeframe has elapsed.

In addition to the deposit limit tool, the casino also allows you to enter into a time-out or self-exclusion agreement, which is meant as harsher solution to help you spot gambling.

Unfortunately, the online casino does not allow you to set up any of these limits yourself, and we will need to contact a member of the casino’s customer support team to get them set up on your account. This is something we are not generally fans of as we believe players should be able to easily and quickly set up and control these limits themselves. In the future, we would like to see Fair Go Casino enabling players to set up, control and manage these limits from directly within their account.

About the Team and History

Fair Go Casino was launched in 2017, and it’s one of the many RTG casinos that make up part of the Deck Media Group of sites – one of the most trusted operators in the industry. While writing this Fair Go Casino review, we found that there are relatively few complaints about the brand, and this Fair Go Casino review showed that the site cares about its players.

Whether it’s their generous deposit bonus, the multi-tiered welcome bonus (one of the best welcome bonus promotions we’ve seen in a while), the wide variety of online casino games, the progressive jackpots, the Realtime Gaming video poker machines – Fair Go Casino has it all, and they’ve done a great job in ensuring that players have access to pretty much everything you could want when gambling online.

Complaints and Track Record

Fair Go Casino has a fairly solid reputation – but we always like to show both sides of the coin, so below, we will look at some of the negative experiences that players have had with the site. One of our members, Michael Byrne, posted the following:

“​​After signing up with Fair Go Casino I had a good streak and completed my 30 x wagering plus more. I went through the whole process of verifying my account where they requested copies of my photo ID, bank statement, copy of my credit card front and back, and my passport. I reluctantly completed this and received an email confIrming everything was verified.

I was now able to submit my withdrawal request which I had 4 Neteller requests 3 x $2500 and 1 x $450. Totalling $7950. After 3 days I ended up emailing the support team providing them with my account I’D and secure ID as I had still heard nothing. I have woken this morning to all 4 transactions being declined and no notification apart from a noreply email which states only “exceeds max bet rule” I have emailed them and tried the live chat and even called but no response.

After finally tracking down the terms and conditions for the casino I can see it has a max bet rule on all bonuses. During my playthrough the max bet in the games were all capped and I couldn’t bet any higher than what the game would allow. I’m really frustrated and really do not know what I can do or where to go as they have now credited my online account with $20 which I find offensive. There is a lack of communication as they haven’t attempted to contact me to explain or even justify their actions. $7950 is a lot of money to have just taken away without justifiable cause. I believe I have met the T and C’s as I have kept to the max bet as stated and allowed by the game played. This is my first issue I have had with an online casino and it’s actually put off from using them again.

Any help or direction on what I have to do is much appreciated.”

And Harry_BKK – a once-prominent user here at Casinomeister – was even less impressed:

“Wouldn’t touch it with a 1-mile barge pole, TBH.

Now, we insiders know Deckmedia and how to find out who’s behind FairGo but look at that website:

• website designed by a 10-year old…oops, sorry, i’ll take that back, it must have been a 5-year old in kindergarten :rolleyes:
• no license information to be found anywhere on the site
• no operator / owner information
• only RTG games, would not give those crooks a single cent :puke:
• WR on bonuses –> 30x D+B
• Lots of bonuses and codes on offer but if you take 2-3 in a row you risk not getting paid
• 48 hours pending on withdrawals
• withdrawal limit – A$10,000 / week
• bonus terms full of “ifs” and “buts”
• only big winners under “recent winners”
• “T&C’s” full of liability disclaimers for the casino operator

These are the items from looking at the site for just 5 minutes, that was already too much time spent on it as it will help them with their Google score.”

And finally, here’s Hydr0’s experience when he asked for information about the Fair Go Casino license:

“I felt it was important enough to share this with you all. My specific issue with this casino may not bother some of you that are thinking of joining, or those of you who are already members there and have enjoyed their gaming experience to date, and feel safe.

Signed up, read through all terms and conditions. No information re-licensing as previously noted by Harry_BKK. Bothered me quite a bit, so I contacted live chat requesting licensing information.

After considerable waiting times in chat the reply I received was words to the effect of…. we can’t give that information to you, it’s not allowed. After a little polite pushing, I was advised: “it’s somewhere in the Caribbean, if that’s what you want to know”. Wasn’t impressed by that response at all; clearly evasive, so I asked if they’re licensed in Curacao. 

The agent advised once again that he isn’t allowed by the casino to provide this information to players. ‘Fair Go’ I thought, why the secrecy? If they’re not willing to be open and honest about this type of stuff upfront, what else down the track that I consider to be important gaming knowledge will they be resistant to sharing? 

I told the agent that I wasn’t happy with his reply and I requested immediate closure of my account, which was honored without delay. I’m glad my request to close my account didn’t drag on, but it appears that a quick account close was more convenient for the casino instead of providing a clear answer on my question about licensing jurisdiction.

I’m glad to see that some of you are reporting positive experiences to date, but their resistance to providing licensing information (which should be stock standard in a casino’s terms and conditions) is a red flag for me, and doesn’t inspire much trust and confidence at all.

I understand that creditable online gaming options are quickly becoming scarce for Australians, but please don’t feel the need to rush in and play real money at casinos that aren’t willing to be 100% open and honest regarding important player information such as a casinos licensing jurisdiction. This info should always be readily available, and hiding it from players is questionable practice imv. Please proceed with caution if this is important to you.

Note: I see that Brian has Fair Go Casino listed here as being licensed in Curacao. Good thing someone credible knows where they’re licensed!”