Diamond Reels Casino Review

Relatively new RTG casino

By Casinomeister Nov 4, 2022

Casinomeister's Verdict

Diamond Reels is a relatively new casino that has not generated many complaints. I know the rep quite well, and he’s cool. So if you have any issues, you should be taken care of fairly quickly. Unfortunately, the online casino is licensed in Curacao. Still, you shouldn’t have any problems.

7.5 Our Rating
7.5 Player Rating
Diamond Reels Casino
2015
Payout speed
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Withdrawal limits
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Customer service
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Software & Games
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RealTime Gaming (RTG)...

First Impression

Despite being a Curacao-licensed online casino, Diamond Reels shows some promise. This Diamond Reels Casino review will look at what the site offers.

You’ll find everything from modern video slots to 3-reel classic slot machines – and even casino table games and Keno! In the following sections of this review, we’ll look at some of the games you can expect to find at the casino. We’ll begin with a look at some of the video slots offered, followed by a look at the casino table games.

New slots are generally added every week, and from the main ‘casino’ page, you can see a complete list of all the slots offered. What’s more, when you’re a member at Diamond Reels Casino, you’re also allowed to play all of their slots in demo mode. This lets you test out the games without risking any of your cash, and it’s a great way to find out whether the games are a fit for you or not.

If casino table games are more your thing, you’ll be pleased to learn that Diamond Reels Casino offers no less than 15 of them! These games can be found under the ‘table games’ tab, which itself is found under the ‘casino’ tab on the main navigation menu.

You’ll find many payment methods offered at Diamond Reels Casino. Along with most debit and credit cards (VISA, MasterCard, American Express, and Discover), you can also use prepaid cards, and, in some cases, you can make direct bank transfers.

Most notably, perhaps, is that Diamond Reels Casino allows players to make deposits and withdrawals using Bitcoin. Bitcoin is the world’s most famous and well-known cryptocurrency, allowing you to instantly deposit into and withdraw from your account.

Withdrawals at Diamond Reels Casino are processed incredibly fast, and you can expect them to be handled within 72 hours of your withdrawal request. During weekdays, it’s pretty common to see withdrawals processed on a same-day basis, and this means you can enjoy getting your funds a lot quicker than at other sites.

To kick off this Diamond Reels Casino review, let’s look at the casino bonuses, deposit bonuses, and available promotions.

Pros

  • Active Casino Rep who is cool

Cons

  • Weak licensing jurisdiction

BONUSES AND PROMOTIONS

Diamond Reels Casino offers a decent selection of casino bonuses and other promotions. In the sections below, we will look at some of the bonuses and promotions you’ll find. Firstly, we will look at the main welcome bonus that’s available.

Welcome Bonus

Diamond Reels Casino has a generous welcome bonus available to all new players. New customers can claim a $5,000 welcome bonus on their first three deposits. Here’s how it works:

  • 250% match bonus on a first deposit up to $1,000 – redeem with bonus code: NEWONE
  • 200% match bonus on a second deposit up to $500 – redeem with bonus code: NEWTWO
  • 300% match bonus on a third deposit up to $500 – redeem with bonus code: NEWTHREE

The deposit bonus is based on your first, second, and third deposits. It goes as follows:

  • 1st Deposit Example: Deposit $1,000 and receive a $2,500 Match Bonus; Total account balance = $3,500
  • 2nd Deposit Example: Deposit $500 and receive a $1,000 Match Bonus; Total account balance = $1,500
  • 3rd Deposit Example: Deposit $500 and receive a $1,500 Match Bonus; Total account balance = $2,000

Naturally, there are some terms and conditions that you should be aware of. Firstly, the minimum deposit to claim the welcome bonus is $25. This is relatively high and will probably price out some lower-staking players. The wagering requirements for all three of the bonuses and promotions are 40X. This is pretty standard, and Diamond Reels online casino requires you to complete these before the bonus funds become withdrawable cash.

There is no maximum cashout from the deposit bonus at Diamond Reels Casino. We’re happy to see this, as more and more online casinos have started to impose maximum cashout limits. RTG casino sites are especially notorious for this.

We were also thrilled to see that all three welcome bonuses at Diamond Reels online casino are sticky. You use your bonus funds before you dip into your cash balance. If you hit a nice-sized win, you can withdraw it before dipping into any bonus funds!

No-Deposit & Free Spins Offers

While Diamond Reels Casino mentions no-deposit bonuses on its terms and conditions page, we couldn’t find a no-deposit bonus currently running at the site. If this changes in the future, we’ll update this casino review. Diamond Reels Casino does, however, run frequent promotions.

VIP and Loyalty Programs

Diamond Reels Casino runs a pretty good loyalty program. Diamond Reels Casino doesn’t state how you join the VIP program, but they have a detailed information page about it. As a VIP player at Diamond Reels Casino, you will get access to several unique perks.

Firstly, you’ll get your account manager. They’ll provide customer support and give you exclusive bonuses and promotions. This includes reload bonuses.

Unique gifts are the third perk for VIPs at Diamond Reels Casino. This includes gifts around the time of your birthday, anniversary, and Christmas. Fourth is access to VIP-only events. Whether it’s a day at the football, boxing tickets, or a box at the horse racing, Diamond Reels Casino has it all. In addition, VIPs also get higher deposit limits and access to the special cashback promotion.

Cashback is credited every Monday and is unlimited. There is also no maximum cashout limit from the cashback, which is always something we’re happy to see.

BANKING AND PAYMENT METHODS

You’ll find many payment methods offered at Diamond Reels Casino. Along with most debit and credit cards (VISA, MasterCard, American Express, and Discover), you can also use prepaid cards, and, in some cases, you can make direct bank transfers.

Most notably, perhaps, is that Diamond Reels Casino allows players to make deposits and withdrawals using Bitcoin. Bitcoin is the world’s most famous and well-known cryptocurrency, allowing you to instantly deposit into and withdraw from your account.

Withdrawal Speed

Withdrawals at Diamond Reels Casino are processed fast, and you can expect them to be handled within 72 hours of your withdrawal request. During weekdays, it’s pretty common to see withdrawals processed on a same-day basis, and this means you can enjoy getting your funds a lot quicker than at other sites.

We recommend making deposits and withdrawals using Bitcoin if you want the fastest payments. Bitcoin is also fee-free, so you won’t have to worry about paying fees to use the payment method.

Responsible gaming

Unfortunately, aside from self-exclusion, Diamond Reels Casino doesn’t appear to offer any responsible gambling tools. Players can’t set deposit, loss, or wager limits. This is something that we’d like to see improved in the future.

Customer support

While it’s rare to experience problems or issues while playing at Diamond Reels Casino, they offer a dedicated customer support portal should anything go wrong. You’ll be allowed to start a live chat conversation when logged in. This connects you with an operator (in real-time) and lets you chat through your problem or resolve anything else.

If you prefer, you can also contact the casino’s customer support team via email, although you should be aware that using this method can increase the time it takes to get a response by up to 24 hours.

KYC

Diamond reels Casino states that withdrawals can only be processed on receipt of the following verification documents:

  • “Front and back copies of credit/debit cards used to deposit at the casino. Please block the middle digits so that only the first six and last four digits appear, e.g., 123456xxxxxxx1234.
  • Copy of a recent proof of address no older than three (3) months, such as a utility bill or bank statement.
  • Front and back copies of valid government-issued identity documents such as a driver’s license or passport.
  • A completed Authorization Agreement Form. This can be obtained by selecting the Authorization Agreement tab on the Credit and Debit Card option on the cashier page in the casino.
  • A verification call. Please feel free to contact support or advise us of a convenient time to call you.”

It’s unclear what the processing time is like for these verification documents.

Website Experience and Features

Diamond Reels Casino offers its site in an instant play version and as a download version. It’s entirely up to you which model you choose to play in, and there are no disadvantages.

They also offer a mobile casino – available to players across all devices. You don’t need to download or install any software to get started, and it’s as simple as heading to the site from your mobile’s internet browser. You will then be automatically redirected to the particular mobile-optimized website version.

From the mobile website, you’ll find that almost all games are available – and it doesn’t matter what you’re looking to do – you’ll also find that all account features and site functions are available as well.

Brand games

Providers

Diamond Reels Casino is a Realtime Gaming powered online casino. This means that all of the casino games you will be able to play are from RTG. Unfortunately, you won’t find games from other game developers and software providers like NetEnt or Microgaming.

Below, we will look at some casino games you can play.

Slots

If you’re a slot fanatic, you’ll be pleased to find that Diamond Reels Casino offers many slots to keep you entertained.

Some of the games currently available at the site include Cash Bandits, Cash Bandits 2, Count Spectacular, Cleopatra’s Gold, Coat of Arms, Crystal Waters, Cubee, Empress Wu, Eternal Love, Field of Gold, Football Frenzy, Food Fight, Fucanglong, Golden Glove, Golden Lotus, Hairway to Heaven, Hidden Riches, Honey to the Bee, Hen House, Jumping Beans, Jazz Time, Kung Fu Rooster, Lion’s Lair, Loose Caboose and Lucha Libre.

New slots are generally added every week, and from the main ‘casino’ page, you can see a complete list of all the slots offered. What’s more, when you’re a member at Diamond Reels Casino, you’re also allowed to play all of their slots in demo mode. This lets you test out the games without risking any of your cash, and it’s a great way to find out whether the games are a fit for you or not.

Live Dealer Games

Unfortunately – at the time of writing – Diamond Reels Casino does not currently offer a live casino. This is a shame, as we feel the site is well-geared up for all types of players – it just would have been nice to see a live dealer casino offered.

One of the problems with RTG-powered casinos is that RTG doesn’t offer a live dealer casino. With some developers like NetEnt and Playtech, we’ve seen them release an in-house live studio, but this is something that RTG hasn’t yet decided to do.

They will likely choose to start offering live dealer games in the future, but who will provide them or what date they’ll appear at the site remains to be seen. Rest assured that we’ll update this review if and when they begin to offer live dealer games.

Table Games and Video Poker

If you naturally navigate toward table games like some players, you’ll be pleased to learn that Diamond Reels have a decent selection of table games. These games can all be found within the ‘table games’ part of the website. Here, you’ll find a selection of games from the developers listed above, including multiple variations of classics.

For example, take Roulette. Of course, you’ll find the usual suspects here – European Roulette and French Roulette – but Diamond Reels Casino also offers some unique game variants, including Mini Roulette and Double Ball Roulette.

Again, let’s look at Blackjack. Diamond Reels Casino offers a decent selection of ‘regular Blackjack’ games, but alongside these, you’ll also find some unique ones. This includes the likes of Perfect Pairs Blackjack, Blackjack Double Chance, and VIP High-Roller Blackjack.

There are even some Bingo games available too, and, of course, you’ll also find poker-inspired games like 3-Card Poker, Caribbean Stud Poker, and Casino Hold’em.

Progressive jackpots

If you’re a fan of progressive jackpot games, then you’ll also be glad to learn that Diamond Reels Casino has a few on offer – and again, they’re all provided by RTG. You’ll find RTG’s full progressive jackpot game range available here, which means you can play games with million-dollar jackpots!

Take Jackpot Cleopatra’s Gold, for instance. This famed Egyptian-inspired slot has become one of RTG’s most popular, and it’s all down to one reason; it has three jackpots. To trigger the jackpot bonus, you must collect three, four, or five of the golden coins anywhere in view. You’ll then trigger the jackpot bonus, where you can win one of three jackpot amounts. If you’re lucky enough to fill the entire screen with gold coins, you’ll walk away with the main jackpot – which, at its prime, has been known to creep over the 6-figure mark!

Another progressive jackpot game at Diamond Reels Casino is Megasaur. While it’s not one of RTG’s most commonly played slots, it’s well worth a look as the jackpot is also known to reach pretty decent amounts. It’s also not as commonly played as some of the other jackpot games available, so there’s a good chance of you scooping it up if you’re lucky!

You can find all the jackpot games offered at Diamond Reels Casino by clicking on the ‘jackpot games’ tab. From here, you can browse through all of the progressive jackpots available to you, and there’s also a quick and easy way of viewing the current jackpots, which is an excellent addition.

About the Team and History

Diamond Reels Casino was launched in 2015. However, the operators have been gambling online for over a decade. While some players sing their praises, unfortunately, they still hold an online gambling license from the government of Curacao.

Residents from the following geographic location are prohibited from holding an account at Diamond Reels Casino; Australia, Bangladesh, Belgium, Canada, Cayman Islands, Czech Republic, Finland, Netherlands Antilles, Philippines, South Africa, Switzerland, Turkey, the state of Nevada, Russia, Ukraine, Ireland, Thailand, Bulgaria, Poland, Japan, Chile, China, Israel, France, French Guiana, French Polynesia, French Southern Territories, Guadeloupe, Martinique, Mayotte, Reunion, and Pakistan.

Complaints and Track Record

Generally, Diamond Reels Casino has good reviews. However, in the interest of fairness, we always show the good AND the bad here at Casinomeister. Here’s a post from Mrdoritosfeet who said this:

I’m posting to inform people of Diamond Reels blatantly trying to cheat me out of my winnings! I am a long-time recreational poker player and occasional sports bettor. I just recently started playing online casinos (for the last two months or so) and certainly have never had any problems with any online casino/sportsbook/poker room. On 9/3/2017, I deposited into Diamond Reels and claimed their welcome bonus. Miraculously, I won $3850 after completing the playthrough and went to cash out my winnings. After speaking with one of their agents on chat to see if I needed to submit anything to be able to cash out, I was informed of a list of documents and submitted them on 9/4/2017.

Afterward, when I emailed to check in on the status of my cashouts, I began to get the runaround. Initially, on 9/6, they told me my account was undergoing review by the finance department. After I asked what the time frame should be for this, they responded with a 24-48 hour pending phase, plus a 2 to 5 business day review period, and then 5 to 15 business days to process the withdrawal and post to my account. This last response occurred on 9/8.

On 9/18, I checked in again to ask what the status was because now we were outside the advised timeframe for processing a transaction. The only response I received stated that they would escalate to their finance department. After not hearing for the rest of the week, I wrote back again on 9/21 asking for this to be escalated to a manager and I got a reply again stating that they would escalate to finance. On the morning of 9/22, I received the following email:

‘Hi _________, I trust this finds you well. Due to the negative links associated with your casino account, your deposit has been refunded, and your withdrawal forfeited. You will no longer be able to hold an account with us. Kindly find attached the refund statement. These funds should reflect on your card within 5-7 business days. Should you have any further queries during this time, please contact us… Wishing you all the best in your future endeavors.’

This is entirely unfounded. Seeing this was my first deposit, I have never placed any chargebacks on any credit cards, and I fully complied with their T&Cs. Until this is resolved, I recommend that players avoid Diamond Reels, as they will freeroll your deposits, and if you win, they will make up excuses not to pay.

As an additional issue, I tried to make a CDS complaint, but the link did not seem to work. I would fill out the form, and an error message would appear after I filled it out and tried to submit it.”

Reports like these are what prompted MaxD to issue the following warning:

We’ve seen a couple of PABs regarding Diamond Reels (diamondreels.com) in recent months. In both cases, the casino’s final response was that they found the player listed in a CND (Central Negative Database), which was their reason for confiscating the player’s winnings. In neither case did the casino offer direct evidence against the players, only that the player was listed in the CND.

In our judgment, a player listed in a CND is hearsay evidence: someone has flagged them as a risk player. There is no further investigation into the accusation, just the listing itself.

Furthermore, the casino gives no warning that they will use the CND against players. When asked to explain why they did not, the casino people simply said, “most players are aware the CND exists.” That may or may not be accurate, but no player is made aware of the CND or its potential impact on their winnings until it is too late for the player to make an informed decision.

If the casino wishes to use the CND listing as grounds for closing a player’s account, that is their business, but any monies owed to the player(s) should first be paid. In our judgment, a CND listing alone is no reasonable grounds for confiscation, especially if players are not made aware in advance that a CND listing could be used against them.

WARNING: Diamond Reels is using CNDs to deny player winnings. Players are advised that this predatory policy can and will be used against them without prior notice.”

Casino Facts

Founded2015
Accredited at CasinomeisterNo
Casino representativeCasino Rep
Affiliate programDiamond Reels Affiliates
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Weekend payoutsNo
Locks withdrawalsNo
English, French
Bitcoin, Carte Bleue, Klarna by Skrill, MasterCard, Neosurf, Neteller, Online Bank Transfer, Paysafe Card, Skrill, Visa
Bitcoin, Neteller, Skrill, Wire Transfer
Casinomeister
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
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