Casiplay Casino Review
Relatively new, but seems quite cool
By Jelena Isakov, Last updated Jul 31, 2023
Casiplay at the moment is a bit disappointing, at least for non-UK and/non-VIP players. 8000K per month is not really what you’d expect from a casino. Additionally, their payouts may take a few days – especially if there is a weekend involved. They do not lock withdrawals, so players may be inclined to play back their winnings. I am not sure if these withdrawal limits apply to UK players or not.
It’s a relatively new casino, so I would expect some teething pains here.
Please note: Casiplay Casino and all UKGC Casinos no longer accept credit cards.
Casiplay Casino can be entitled as a new brand, since it’s founded in February 2019. It’s focus is on the UK, German, Canadian and Nordic players, but some other countries are welcome too.
There’s over 400 casino games from various providers as NetEnt, Big Time Gaming, Blueprint, Amaya, Ainsworth, Microgaming, Play n ’Go, Pragmatic Play, NextGen, iSoftBet, Lighting Box, NeoGames, Evolution Gaming, JustForTheWin, Realistic, Triple Edge Studios, Iron Dog, ELK Studios, IGT, Thunderkick, 2by2 Gaming, Rabcat, Reel Time Gaming, Green Tube, High 5 Games, Playson, Old Skool Studios, Fortune Factory Studios, Side City, Edict, 1x2gaming, Betsoft, Stormcraft Studios, Electric Elephant, Tom Horn Gaming, Fantasma Games etc.
Big focus is also on providing multilingual and multi-channel support, together with attractive VIP club and welcome bonuses.
Licensed by UKGC and MGA.
The only flaw we noticed so far is the reverse/pending period of 48h or two business days (no weekend cashouts indeed), together with weekly withdrawal limit of €8,000 – with exception for VIP and UK players.
Good VIP program
Decent welcome bonus
Good selection of games
Licensed by the Malta Gaming Authority
No weekend payout processing
Withdrawal limits 8000K/month
Doesn’t lock withdrawals
BONUSES AND PROMOTIONS
Like all reputable online casinos, Casiplay Casino offers players a variety of different bonuses and promotions, and in the next few sections of this Casiplay Casino review, we’re going to be taking a look at some of the various bonuses you will find yourself able to claim at the casino – kicking off with a look at the main welcome bonus.
VIP and Loyalty Programs
Casiplay Casino runs a fairly decent loyalty program, and as soon as you start playing at the casino you will begin to earn points. Each time you reach a certain threshold, you then unlock access to exclusive bonuses and promotions, and when you manage to work your way up to the upper-tiers the loyalty bonuses can actually become pretty generous.
The top -most levels of the VIP program – including premium emperor and prestige Master Royale – are accessible via invitation-only, and it is within these levels that players can start to receive the real luxury VIP treatment. Once you have reached these levels of the loyalty program you can expect to receive special invitations to real-life sporting events and meetings, and even holidays, luxury items and more.
BANKING AND PAYMENT METHODS
When our team of online gambling experts was writing this Casiplay Casino review they wanted to look at the different payment methods available – and they were really surprised when they found that the casino doesn’t openly state on their website which payment methods you can use – aside from a few logos in the footer section of the website. In fact, even though they have a dedicated “Deposits” page set up, when you click “how can I deposit to my Casiplay account” it doesn’t even state the payment methods there – bizarre!
However, going off what we know from our players – and what we can see in the footer section of their website – Casiplay Casino accepts all major debit and credit cards including VISA and MasterCard. They also allow you to make deposits and withdrawals using Interac, EcoPayz, MuchBetter and Paysafecard – although there’s no mention as to whether or not you can use Skrill or Neteller.
Casiplay Casino Withdrawal Speed
In the past, Casiplay Casino had a reputation for being pretty slow when it came to withdrawals; it was something many players often complained about, and from what we can tell, this is still somewhat of an issue.
However, on Casiplay Casino’s website they state that they aim to process all withdrawal requests within 24 hours – so they may well have sorted out some of the problems players had in the past – but this remains to be seen.
Casiplay Casino takes responsible gambling really seriously, and at the bottom of their website you’ll see a link called ‘responsible gambling’; this takes you to a relatively long page where you can find information all about the responsible gambling tools in place at the site to help protect you – and, in our opinion, the online casino does a really good job in ensuring that players are well-protected. Their responsible gambling page is incredibly long and it does a great job of informing you all about what you can do to protect yourself.
As with all reputable online casinos, Casiplay Casino allows you to set a deposit limit. This means you’re able to set a cap on the amount of money that you’re able to deposit into your account on a daily, weekly or monthly basis – and once you’ve reached this limit you will not be able to deposit any more money into your online gambling account until the time-frame has passed.
If you feel that you need to take a break from playing online casino games altogether, or find yourself playing casino games too much – or spending too much money when you play games – you’ll also be able to take a short time-out – also known as a cooling off period. This shuts you Casiplay Casino account for a minimum of 24 hours and a maximum of 6 weeks – and during this time you won’t be able to login to your account.
If you want to take a longer break, Casiplay Casino also offers you the chance to enter into what’s known as a self-exclusion agreement. This completely blocks access to your account for between 6 months and 5 years, and this action is non-reversible.
Please note, if you choose to enter into a self-exclusion agreement you will also be blocked from playing at any of the other online casinos which are on Casiplay Casino’s online gambling license.
Casiplay Casino knows the significance of offering players a convenient and dynamic customer service gateway, and that is why their support team is available 24 hours a day, 7 days a week; this means that regardless of when you play at Casiplay Casino, you’ll be able to get help and support if you really need it.
Unlike many other online casinos, Casiplay Casino does not offer the best FAQ section we’ve ever seen, and they only handle a few of the most fundamental questions. Our means you’re more likely to need to contact customer support – however we checked out the customer care alternatives while writing this Casiplay Casino review and were pleasantly surprised.
The live chat option at Casiplay Casino is the first point of contact for customer support representatives. You may use live chat to communicate with a trained member of the customer care team in real time directly from your internet browser window. Go to the customer support website and click the live chat icon to begin a new live chat session. You will be able to contact an agent directly from your browser window.
Email support is also available at Casiplay Casino, and it is often used when emailing sensitive documents to the online casino – or when the live chat customer care personnel is unavailable to help you. Keep in mind, however, that the email support team gets a high volume of inquiries, so you may have to wait up to 48 hours for a response. We strongly suggest you utilize the live chat function whenever possible.
Casiplay runs know your customer (kyc) checks on all players – as stated here:
“In addition to any documents we may require to verify your registration details as well as to comply with our anti money laundering and know your client obligations, we reserve the right to at any time to perform further identity verification checks in order to comply with our regulatory requirements (including, without limitation, our anti money laundering obligations) and request you to provide any further documentation including without limitation any additional or updated financial or identity documents, such as for example, photographic ID, driving license, passport, birth certificate , bank statements, pay slips, utility bill or lease either in their original or notarized form, via a digital scan or photo to be sent via email.”
However, you should be aware that if you live in the United Kingdom you will need to verify your identity before you’re able to gamble on the site; this means you’ll need to verify your name, address and date of birth.
Once you’ve submitted the required documents to Casiplay Casino the team will aim to process them within 48 hours. However, from what we’ve heard the checks rarely take this long – and you can expect your documents to be approved within 24 hours (providing you submit them on a weekday.)
If you live in the UK you may also need to complete a “Source of Wealth” check. This is a new requirement brought in by the UKGC that requires players to verify where their funds are coming from.
Website Experience and Features
Desktop and Mobile Gaming
Like all of the casinos running on the Aspire Global platform, Casiplay Casino looks pretty basic – and the cookie-cutter design will be instantly recognizable to players who are familiar with how the site works. While we don’t HATE the look and feel of the casino, we do feel that it’s way too cluttered – and there’s too many popups which can actually end up hampering the end-user experience in our opinion.
However, to be fair – once you look past those two negatives, the Casiplay Casino’s interface is fairly easy-to-use, easy-to-navigate and user-friendly, and we like how the sign-up process is made to be as simple as possible.
While Casiplay Casino doesn’t operate a dedicated mobile casino, they have made their casino fully mobile-optimized and this means you’re able to play all of our favorite games from your mobile devices – without needing to download or install any software or plugins.
To get started, simply open your mobile device’s internet browser and head directly to Casiplay Casino’s website. You will be automatically redirected to a mobile-optimized version of the site, and here, you can begin playing both the real money and free games, make deposits and withdrawals, create an account – and pretty much all of the other functions you’d find on the main desktop version of the casino.
There’s over 400 casino games from various providers such as NetEnt, Big Time Gaming, Blueprint, Amaya, Ainsworth, Microgaming, Play n’ Go, Pragmatic Play, NextGen, iSoftBet, Lighting Box, NeoGames, Evolution Gaming, JustForTheWin, Realistic, Triple Edge Studios, Iron Dog, ELK Studios, IGT, Thunderkick, 2by2 Gaming, Rabcat, Reel Time Gaming, Green Tube, High 5 Games, Playson, Old Skool Studios, Fortune Factory Studios, Side City, Edict, 1x2gaming, Betsoft, Stormcraft Studios, Electric Elephant, Tom Horn Gaming, Fantasma Games – and that’s just to name a few!
Below, we’re going to be taking a look at some of the different games you’ll find yourself able to play at the online casino!
Casiplay Casino offers players the chance to enjoy a wide variety of video slots – and this includes some of the latest releases from world-leading software providers along with less well-known titles from new, up-and-coming game developers.
The three top video slots at Casiplay Casino, to nobody’s surprise, includes three classics; Book of Dead, Starburst and Gonzo’s Quest. It’s quite an achievement that these three video slots are STILL leading the pack – and if you choose to claim the main welcome bonus at the online casino, the free spins can be used on these online slots – so if they’re your favourite games, you should be in good hands!
At the time of writing, some of the other top online slots you’ll find on offer at Casiplay Casino includes Big Bass Bonanza, Plenty of Presents, Wild Stocking, Masters of Valhalla, Eye of Atum, 9 Pots of Gold, Fire Joker, Amazing Link Fates, Old Fellow, Hyper Star, Valley of the Gods and Moon Princess: Christmas Kingdom.
Live Dealer Games
Casiplay Casino boasts a fully-functioning live dealer casino and this live casino is powered by Evolution Gaming – the industry leader and a company who have invested tens of millions of dollars into refining their state-of-the-art gaming technology. In fact, just a few weeks ago they announced they had acquired video slot giant Big Time Gaming – and this should give you some kind of idea as to the amount of leverage and respect Evolution Gaming has within the online gambling industry.
To get into the live casino, you simply need to hit the ‘live casino’ button at the top of the screen. There are tons of live games for you to enjoy, from classic live games like Roulette and Blackjack, to more unusual titles like Crazy Time, Monopoly Live, Football Live and Deal or No Deal Live.
Naturally, Evolution Gaming offers all the classics – think Roulette, Blackjack and Baccarat – but they also have a number of poker variations to choose from like Three-Card Poker and Ultimate Texas Hold’em.
The online casino has also made it super simple to sort through all of the various games on offer, ensuring that you’re able to find the games you actually want to play, rather than ending up settling for something you really have little interest in.
Table Games and Video Poker
As part of writing this Casiplay Casino review we took great care to look at the different casino table games on offer – and we were pleased to find that the online casino offers multiple different variations of roulette, blackjack and baccarat.
There’s also a few other casino table games like 3-card-poker and Casino Hold’em – although the selection of video poker is, we feel, quite lacking – and could definitely be improved upon.
If progressive jackpot games are what you’re looking for then you’ll find yourself able to play a fairly large selection at Casiplay Casino – and we really like how they offer games with the biggest jackpots in the world.
Mega Moolah is a good example of one such game – and this progressive jackpot video slot actually holds the current World Record for the biggest progressive jackpot win in history – more than $20 million!
You can find all of the different progressive jackpot games at Casiplay Casino under the ‘jackpots’ tab – and you can also search for games directly by their name which definitely makes it a lot easier to find the specific games that you’re looking to play.
About the Team and History
Casiplay Casino is licensed by the Malta Gaming Authority and the UK Gambling Commission – and the brand is owned and operated by Infinite Visions, a Romanian-based company. The casino is hosted on the Aspire Global International LTD platform which is located in Malta.
Complaints and Track Record
Generally speaking, online casinos like Casiplay Casino that run on the Aspire Global Group platform have a fairly poor reputation here in the Casinomeister forums. Here’s what JohnSnow has to say:
“Ohh my, Aspire Global Group.. well good luck here I guess dear casiplay rep. I remember signing up at several aspire global casino’s back in the day.. they would offer me bonuses through text and even special bonuses only to not credit them after a deposit, why? Because when you have signed up to one of the casino’s within the group you are not able to claim a bonus in any other casino within the same group. Besides that they have shitty RTP got their games, if a provider offers low rtp for their games you can bet your money that those are the games listed on any aspire global casino.
My guess is that most of the casino’s within this group will not survive the coming 10 years.”
Other players were commenting on the fact that Casiplay Casino typically runs video slots at the lowest RTP possible – and this is particularly visible with those from Play’n Go – often with the RTP as low as 94%.
|Accredited at Casinomeister||Nope|
|Jurisdictions||Malta Gaming Authority, UKGC|
|Casino representative||Representative of Casiplay Casino|
|Affiliate program||Casiplay Affiliates|
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|
|Payout limits||€8,000 per month. Not applying to UK and VIP Players|