Casino Solera Review
A so-so casino in the Grey zone
By Quinton, Last updated Jul 31, 2023
This is a casino that was related to Tropezia Palace Casino which was in our accredited section for a while. We are not in contact with the current owner or operator so caveat emptor.
At first, the site gave us quite a Spanish feel; it’s licensed and regulated in Curacao which is somewhat of a downside, although today they offer a lot more slot games than ever before. Unlike new online casinos, Casino Solera Casino has been around for decades; keep reading our review to learn more about the casino and what it has to offer.
Good selection of games
Many slot machines
Decent bonuses and promotions
Withdrawals could be quicker
BONUSES AND PROMOTIONS
As with almost all casinos, Casino Solera gives players the chance to enjoy a selection of bonuses and promotions – details of which we’ll look at below.
VIP and Loyalty Programs
There’s a VIP scheme active at the casino that rewards you for continual play. There’s a few different levels to the VIP program with the “Gold” tier being the highest.
BANKING AND PAYMENT METHODS
Casino Solera offers a few payment methods. These include debit and credit cards, Neteller, Paysafecard, Ukash, Skrill and, where applicable, bank transfers. The minimum deposit limit is not stated on the casino’s website, but we do know that they don’t charge any fees on deposits.
Casino Solera Withdrawal Speed
Withdrawals are processed quickly at Casino Solera; generally, the team processes all withdrawal requests within 24 hours.
In today’s online gaming environment, responsible gambling is a fairly “hot subject,” and we’ve seen some fairly massive names – online gambling companies – fined huge amounts of money by authorities for failing to take it seriously. Fortunately, we discovered while researching this online casino that the platform takes responsible gaming seriously – even though they have had some problems in the past.
For example, when making an account, all players are encouraged to set a deposit limit, which determines the amount of cash you can deposit into your account on a daily, weekly, or monthly basis. Once you’ve passed your deposit limit, you won’t be able to add any additional funds to your wallet until the time limit is completed.
In addition to deposit limits, the online casino allows you to set loss limits, wager limits, and, if you choose to take a break from online gaming, you can use the time-out feature. Your account will be closed for anywhere from 24 hours to 6 weeks as a result of this action.
Players who believe their online gaming has become a major issue will be relieved to find that the casino offers a self-exclusion option. For between 6 months and 5 years, you won’t be able to login to your account if you choose to implement the self-exclusion function. However, this should only be seen as a last resort because the block is irreversible and affects all other online casinos that share the same online gaming license.
Casino Solera has clearly worked hard to provide players with a solid customer support portal – and when our team of online gambling experts was putting this Casino Solera review together, they made sure to check out the customer support facilities in full. The first thing that we noticed was that the customer support team works 24 hours a day, 7 days a week – and this is always something that we’re happy to see as it ensures you’re able to speak to a member of the customer support team regardless of the time you’re playing at the site.
The easiest way to contact the customer support team at Casino Solera is to use the live chat facility. Live chat allows you to speak with a member of the customer support team in real-time, directly from your internet browser window – and you typically just need to wait a few seconds before you’re connected to a trained operator. You’ll then be able to talk through your problem or query with the customer support agent – and they’ll do their absolute best to resolve your query and help you out!
However, not all players can use the live chat portal – and that’s why we were happy to see that email support is also offered. What’s more, the email support team also works 24 hours a day, 7 days a week – and this is quite rare for an online casino today; most state that players might have to wait up to 48 hours to receive a response.
On the whole, Casino Solera gets great marks from us in terms of their customer support facilities; in the future, we’d like to see them offering a detailed FAQ section, but for now we can’t really complain!
Casino Solera holds various online gambling licenses, and one of the requirements of all of the licenses is that they must verify players who are playing at their site. This is to ensure that players are of a legal age to gamble and to make sure that a paper trail is made in case authorities have any questions about money laundering or terrorism -related activity.
When you join Casino Solera, you will be asked to provide proof of two different things. The first thing you need to do is prove your name and address – and in order to do this you need to upload a photo or copy of your driving license, passport or national ID card.
You also need to provide proof of your address, and this is achieved by uploading a copy of a bank statement, tax return, a utility bill – or other acceptable documentation that shows your full name and your address. Your proof of address document must be dated within the last three months, and if you have any questions about which documents are acceptable and which are not you should contact the Casino Solera customer support team.
Once you’ve submitted your documentation to the casino, they will look over them and either approve or reject that. Generally speaking, Casino Solera aims to process all know your customer documents within 24 hours but in exceptional circumstances it can take up to 3 working days. To minimize the risk of this process taking longer for you, you should ensure that you are uploading exactly what they ask for and that the files and formats are correct.
We’ll admit, it is quite a nuisance having to undergo these kinds of chips, but it is not Casino Solera that are willingly doing this: they have no choice, and they would face huge fines if they did not carry out the procedures correctly.
Website Experience and Features
Desktop and Mobile Gaming
Another aspect we took a close look at while writing this review was the overall functionality of the online casino. From the moment you first land on the site, you’ll notice they’ve opted for a fairly clear and user-friendly layout, and the sign-up process is easy, quick and stress-free. In fact, it took us under two minutes to create an account – and all you need to do after that is confirm your email address and you’ll be good to go!
In terms of the actual website; from our testing, we found the site to be fast, easy-to-use and easy-to-navigate, and a handy navigation menu makes it simple and quick to navigate around the casino and find the games you’re looking to play.
While there isn’t a dedicated mobile app, the online casino does have a fully mobile-optimized website. This can be accessed from all mobile devices, and doesn’t require you to download or install any software. Simply head to the mobile-optimized website from your mobile device’s internet browser, and you’ll be automatically redirected to a special mobile-optimized website where you can login or register an account.
Today, Casino Solera Casino is powered by a wide variety of game developers. There’s tons of video slots, and some casino table games too.
Live Dealer Games
Unfortunately, at the time of writing, the online casino doesn’t offer any live dealer games – and this, we feel, is quite a big shame, especially since so many players in today’s online gambling world are looking exclusively for live dealer games. Still, it’s clear that Casino Solera has the means to offer live dealer games – so why they’ve chosen not to partner up with a game developer like Evolution Gaming or Pragmatic Play remains to be seen.
In the future we’d very much like to see them choosing a software provider like Evolution Gaming to power a live casino as this would ensure that players who’re looking specifically for live dealer games are able to access them. If and when the online casino starts to offer live dealer games we’ll update this review accordingly.
About the Team and History
Casino Solera casino launched in 2004 and was originally powered by Sheriff Gaming – a hallmark of an old, small casino. Unlike many of the best casinos it was a while until Casino Solera Casino managed to add new game developers like Rival Gaming – and they were with Sheriff Gaming for quite some time!
However, they managed to grow quite quickly thanks to their bonuses and promotions including the regular bonus code offers, their silver VIP bonus and their gold VIP bonus – and they handle financial transactions well, so you’re well-protected playing there.
Complaints and Track Record
Players have mixed feelings about Casino Solera – and their sister casino – and here’s what one of our members experienced in the forums:
“I had extreme technical issues with this casino on two deposits. I have sent them screenshots and complained in chat about it. Support said they will investigate it and never heard anything from them again! The screenshots I have posted in the other thread at Casinomeister. https://www.casinomeister.com/forums/threads/tropezia-palace-casino.57540/
And now when I log into my casino account because I’m still interested if they solve these technical issues, absolutely no game starts if I click on any slot no matter if microgame or other slots. It’s completely impossible to load any slot!
For me it was a very disappointing experience because every slot stopped after a few games and it was not possible to reload and sometimes a wrong balance was shown which is strange and never had these kinds of issues in any other casino!
With my first deposit it was only a NetEnt slot problem, but with my second deposit all slots and I had to change computer and browser but still after a few rounds the same problem happened. It was very terrible to play there and impossible to enjoy any game! Am I the only one with this problem?
The chat support was friendly, but if they ask me to send screenshots and tell me they will investigate it and then I never hear anything from them again, it’s disappointing too, because chat has seen how terrible it was for me to play there! And like i said now absolutely no game starts when I click on it, it makes no sense to deposit there again for me because playing
is not possible if the website doesn’t load any slot! I log in every 2-4 weeks to look at it, but nothing has changed! So, I play in other casinos, and it seems they are not interested in solving these technical issues. Before I deposit there, I would test if the slots loading without any problem, I’m very sure I’m not the only one with this problem!”
|Is this casino certified at Casinomeister||No|
|Payout time||48 hrs|
|Reverse time||48 hrs|