Casino Secret Review
Sister site to the Accredited SlotsMillion
By Jelena Isakov Jul 8, 2022
CasinoSecret has the potential to become a great casino. They have an awesome staff, and we are pretty convinced that they will do well. We are looking forward to seeing them in the Baptism by Fire so our members can give them a test of their own.
Large selection of games
CasinoSecret is the sister casino of Slotsmillion, an award-winning accredited casino with its share of kudos from our members. I would not expect much difference from CasinoSecret.
Casino secret is European facing with a license from the Malta authorities. They have a wide array of games, over 1000 at the moment. They also feature slot tournaments and reward you with cash back on every deposit (on your losses).
The brand is focused on specific markets; the only allowed countries are Austria and Japan. There is a good chance they will be entering the Baptism by Fire stage here shortly.
Experienced and competent staff
Nice array of games
BONUSES AND PROMOTIONS
Casino Secret offers players a nice mixture of bonuses and promotions, all designed to make sure that you can enjoy your time playing at the casino as much as possible. In the section below, we will be looking at exactly what types of bonuses and promotions are on offer. We’ll kick things off with a look at the main welcome bonus.
If it’s just deposit bonuses you’re looking for, then Casino Secret may disappoint slightly; the first deposit bonus offered at the casino isn’t actually a matched deposit bonus. On your first deposit, you’ll be able to claim 50% cashback on your first deposit losses.
Of course, as far as casino bonuses go, this is quite unusual, and the fact that it’s limited only to the first deposit is quite strange to us. Still, it’s something unique. We’d just have preferred to see a more conventional deposit bonus offered to players.
No-Deposit & Free Spins Offers
At the time of writing, our online gambling experts couldn’t find any no-deposit bonus or no deposit free spins offered at Casino Secret. If this changes in the future (and, you never know, it may do just that), we’ll update this online casino review accordingly.
VIP and Loyalty Programs
Whether you’re a fan of playing progressive jackpot slots, like free spins promotions or just want to be rewarded for your continued loyalty, you’ll usually want to be able to enjoy a VIP or loyalty program.
Unfortunately, Casino Secret doesn’t currently offer a VIP program to its players. To us, this seems incredibly strange. It’s evident that today, online casinos rely on repeat customers more than ever before. With customer acquisition costs at an all-time high, retaining clients is extremely important, and one of the easiest ways of doing this is through a VIP or loyalty program.
We’d like to see Casino Secret opening up a VIP program in the future. It entices high-rollers to join the casino in the first place and also allows players to see their progress as they keep playing at the site.
BANKING AND PAYMENT METHODS
One of the key things we looked at when putting this Casino Secret review together was the selection of payment methods available to players. Like all of the best online casinos, Casino Secret offers players as many banking options as possible, although it’s worth pointing out that the number of payment methods available isn’t as vast as we’re used to seeing from some casinos.
When it comes to deposits and withdrawals, you’ll be able to use debit and credit cards, including VISA and MasterCard, along with some e-wallets and ecoPayz, GiroPay and Sofort Instant Banking. You can also use bank transfers, although the time frames for these tend to be much longer than the other payment methods and the minimum deposit limits are also higher.
Casino Secret doesn’t state the minimum deposit for the various payment methods, but we suspect it to vary between $10 and $20. No fees are applied against deposits which means every cent you deposit into your account gets credited!
When it comes to the withdrawal speed at Casino Secret, it varies a lot depending on which withdrawal method you choose to use. For example, certain e-wallets boast payout speeds of just a couple of hours, while debit and credit cards can take up to 48 hours to process.
The team at Casino Secret seems to be very on the mark when it comes to processing withdrawals, and players seldom need to wait longer than a few hours for their cashout request to be processed. Please note, however, that you will need to undergo a know-your-customer (KYC) check (if you haven’t already) before you’re able to withdraw any winnings from the site.
Online gambling authorities are tougher on online casinos than they have ever been when it comes to responsible gaming. In certain countries, such as the United Kingdom, we’ve seen massive penalties imposed on online gambling providers that have been found to have failed their responsibilities.
When writing this online casino review, we were pleased to discover that the site provides a broad range of responsible gaming resources to all of its players, all of which can be used to support you keep your online gambling under check.
When you first open your online casino account, you will be asked to set a deposit limit. The sum of money you can deposit into your account is limited by a deposit limit, which you can set for a regular, weekly, or monthly basis. If you’ve hit your deposit quota, you won’t be allowed to make any further deposits before the time frame you selected has ended.
Aside from the deposit limit, the casino also allows you to take a time-out, which disables access to your account for 24 hours to 6 weeks. For those who believe their levels of online gaming have become troublesome, there is also a self-exclusion function. For six months to 5 years, the self-exclusion feature completely blocks access to your account.
Casino Secret Casino understands the importance of offering players a versatile and efficient customer support portal. That’s one of the key reasons why their customer support team is available 24 hours a day, seven days a week; this means it doesn’t matter what time of day you’re playing at Casino Secret Casino; you’ll be able to get help and support should you need it.
Unlike many online casinos, Casino Secret Casino doesn’t offer the best FAQ section we’ve ever seen, and they only answer a few of the most basic questions. You’re more likely to need to contact the customer support team, which we tested while writing this Casino Secret Casino review. We were impressed with what we found.
The first way of contacting the customer support team at Casino Secret Casino is to use the live chat facility. Live chat allows you to speak in real-time with a trained customer support team member directly from your internet browser window. To begin a new live chat conversation, just click the live chat button from the customer support page. You’ll then be able to chat with an agent directly from your internet browser window.
Email support is also available at Casino Secret Casino. This is often used when you need to send sensitive documents to the online casino or for times when the live chat customer support team isn’t able to help you out. However, be aware that the email support team has many inquiries to deal with, and you may find yourself waiting up to 48 hours to receive a response. We strongly recommend using the live chat system where possible.
One of the things online casinos are being monitored about by their online gambling regulators is how they are going about verifying their players. This is a necessity for several reasons. First of all, online casinos need to ensure that their users are of legal gambling age; in most countries, this is 18. Secondly, casinos need to make sure that players who are playing at their site and depositing money are not laundering any cash. This is one of the reasons why both know-your-customer and source of wealth checks have been brought in over the last few years.
When you play at the online casino, there is a strong chance that you will need to undergo a know your customer verification check. If you live in the United Kingdom, this verification check needs to be completed before you are able to deposit any money and begin playing the games on offer.
In order to pass the verification check, you will need to provide the casino with a few different documents, the first of which needs to show your name. Acceptable documents to verify your name include your driving license or passport, and, where applicable, a national ID is also acceptable.
In addition, you also need to provide proof of your address. An acceptable document that proves your address includes a government-issued document, tax return, bank statement or utility bill. These documents must show your full name and address, and they must also be dated within the last three months.
Once you have submitted your documents to the casino team, they will aim to process them within 48-hours. It can take a little bit longer than this in exceptional circumstances, especially if the casino needs to request additional documentation from you. Don’t worry; you shouldn’t have to wait around too long to be able to resume playing.
Website Experience and Features
One of the things we always look at when reviewing casinos here at Casinomeister is how user-friendly or not the website is. While writing this casino review, we found that while the website’s design appears a little dated at first, it’s user-friendly, works pretty well, and is relatively to navigate.
One of the things that we really liked was that creating an account took just a couple of seconds, and once we had confirmed our email address, we could log in and make a deposit. At this point, you will be shown all of the available welcome bonus packages you can claim, and on the whole, the desktop website is very decent.
Unfortunately, the casino does not yet have a dedicated mobile application, so you will not be able to download an app on your mobile devices. However, the casino is fully mobile-optimized. If you want to play your favourite casino table games, slots, or live dealer games, you simply need to open your mobile device’s Internet browser and head directly to the casino.
You will then be automatically redirected to a mobile-optimized version of the website. Like the main desktop website, the mobile-optimized casino is very easy-to-use and easy to navigate, and there are hundreds of different games for you to enjoy.
Casino Secret boasts an impressive selection of game developers and software providers, and there’s tons of variety to choose from. You’ll be able to play casino table games and video slots from software providers including Evolution Gaming, Gamomat, iSoftBet, Leander Games, Microgaming, NetEnt, Play’n GO, Playson, Pragmatic Play, Rival Gaming, RTG, Wazdan, Yggdrasil Gaming.
Evolution Gaming is responsible for powering the live dealer games at Casino Secret Casino. All of the other game developers and software providers offer a wide variety of casino table games, video slots, and other games, including progressive jackpot games and Video Poker.
In the sections below, we’re going to be taking a look at some of the most popular games that Casino Secret has to offer. To kick things off, we’ll be looking at the online slots you’ll be able to play, followed by the live dealer games, the progressive jackpot games. We’ll even look at the various casino table games you can play at the casino site.
There are tons of video slots to enjoy at Casino Secret. Below, we’ll look at one of the most famous of these — Dead or Alive II.
Following the phenomenal popularity of NetEnt’s original Dead or Alive, the company launched one of the most awaited video slot sequels in history, Dead or Alive II, two years ago.
Dead or Alive II is also the most volatile slot the game developer has ever made, with wins exceeding 100,000 times your bet possible. Dead or Alive II, like the original, is set in the Wild West, except instead of just one Free Spins bonus round, there are three to pick from, including NetEnt’s “MAX” bonus. Wilds lock in place as in the original. Still, the wild multipliers actually STACK, and with 3X multiplier wilds possible, this lends itself to some CRAZY win-potential. Seriously, some of the wins we’ve seen posted here in the forums have been INSANE!
New video slots are added at Casino Secret Casino very frequently. You can enjoy modern classics (like Dead or Alive II) and older, more retro-inspired games from software providers and game developers like Microgaming.
Live Dealer Games
As you’ve probably already seen, quite a major part of putting this online casino review together involved looking at the various games the online gambling operator offers. In terms of live casino games, we feel they knock it out of the park, and that’s because their entire live casino is powered by Evolution Gaming, the world’s leading and most reputable developer of live dealer games.
Some of the less-common live games available include Live Sic Bo, Live Ultimate Texas Hold ’em, and Live Side Bet City. There’s tons of variety, and you can browse through all of the live games easily and quickly by pressing the “Live Casino” tab from the main game navigation menu.
They’ve also recently added Deal or No Deal Live to their game offering, one of the most iconic TV shows in modern history. However, if you’re not careful, you can end up spending a small fortune. It’s a fantastic game for those wanting to up the volatility and increases their chances of hitting a monster win!
You’ll find a fairly standard selection of casino table games at Casino Secret, and there are just a few variations of roulette, blackjack and baccarat available. However, there are several poker-inspired casino table games, too, including the likes of Casino Hold ’em and 3-card-poker.
When it comes to video poker, Casino Secret offers a generous selection of games. You’ll find yourself able to play everything from Jacks or Better to Deuces Wild.
In the future, we’d like to see Casino Secret expanding on the instant-win and scratch card games on offer. While these aren’t usually particularly sought after by players, they’re a nice addition. As a player, it’s always better (we feel, anyway) to have an abundance of choice compared to the opposite. With just 20-30 more games in their “other games” section, Casino Secret could entice many more players into joining up – and sticking around!
Casino Secret boasts a fairly decent number of progressive jackpot games, and these come from mainstream game developers like NetEnt and Red tiger Gaming. All of the progressive jackpot games can be found under the ‘jackpots’ tab, located on the main navigation menu.
One of the things we truly love about progressive jackpot slots is that you’re able to win potentially life-changing amounts of money without worrying about staking much. You can, for example, play at 10 cents/stake and see multi-million-dollar jackpots awaiting you if it’s your lucky day.
While Casino Secret doesn’t offer the most extensive selection of progressive jackpot slots in the world, they do tend to cover most of the main bases. We really like the fact that they offer games from NetEnt, as this means you’ll be able to enjoy the likes of Divine Fortune.
Based on an ancient Greek theme, Divine Fortune is a game that incorporates many ‘things’ into one place. For example, a free spins bonus round is triggered by landing 3, 4, or 5 of the scatter symbols anywhere in view. This free spins bonus round is independent of the main bonus round, triggered by collecting 3, 4, or 5 of the scatter symbols anywhere in view (the jackpot scatter symbols, not the free spins scatter symbols.)
During the progressive jackpot round, there are three different jackpot amounts you can win. While two of them are localized (meaning they don’t increase, they’re ‘static’), the main progressive jackpot is pooled across ALL online casinos where the game is featured. While it rarely ventures into million-dollar-territory, it often reaches upwards of $500,000, and it’s seen, by many, to be one of the “easier” jackpots to win.
About the Team and History
Casino Secret is still a relatively new online casino; it first opened its doors in 2018. The online casino is run by a dedicated team of professionals who have a reasonably long track record in the iGaming industry.
However, one of the things we noticed while writing this Casino Secret review was that the site tends to be quite secretive. For example, there’s very little information displayed on their homepage about who they are as a company.
However, we do know that they’re regulated, as is the case with any business in the online casino industry, and their online gambling license is issued by the Malta Gaming Authority. The Malta Gaming Authority is one of the world’s most stringent regulators. This is a good sign as it means that Casino Secret is held to very high standards regarding how they conduct their online gambling business.
Complaints and Track Record
Here’s a first-hand view of the online casino from one of our members called Nachhaltig:
“So, I decided to try my Luck at casinosecret.com. Yesterday I made a deposit of 100€ and withdrew 1800€. A few minutes ago, I sent them my documents. Let’s see how the withdrawal progress is going.
A few things that are kind of weird; I could only withdraw 500€ per withdrawal request. So, I had to make 3×500€ and 1×300€ withdrawals. I didn’t find an overview for “pending withdrawals,” and I did not receive Emails or any kind of confirmation that my withdrawal request had been received. The search function is not working properly.
I was not able to upload my files via webform. I tried chrome and Firefox (after I reached out to CS-Staff, I could send in my documents via Mail). Besides that, customer service answered my questions in a reasonable timeframe. I’ll update this post when I have the money on my account.”
|Accredited at Casinomeister||Not yet|
|Jurisdictions||Malta Gaming Authority|
|Casino representative||Representative of Casino Secret|
|Affiliate program||CasinoSecret Affiliates|
|Is this casino certified at Casinomeister||No|
|Payout time||24 hrs|
|Reverse time||24 hrs|
|Payout limits||50k a month|