Box24 Casino Review

Older sister of Spartan Slots Casino.

By Jelena Isakov Apr 9, 2022

Casinomeister's Verdict

Box24 Casino may not be the biggest of the online casinos you’ll see here at Casinomeister. Still, this online casino has a fairly good reputation and is linked to other sites such as Black Diamond Casino, Desert Nights Casino, and many other casinos. Check out this Box 24 Casino review to find out what this online casino offers.

US State Gaming Licences Held:None Detected (Please contact us if you have any information to the contrary)

A decent Curacao casino that accepts Bitcoin

7 Our Rating
0 Player Rating
box24casino.com
2009
Payout speed
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Software & Games
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Rabcat, Microgaming, Betsoft Gaming, Pragmatic Play, Foxium, Habanero, Top Game, Relax Gaming, Rival, Octopus Gaming...

First Impression

From the moment our team of online gambling experts began this Box24 review, they were careful to pay close attention to various factors. The first was the design, look, and feel of everything – and for the most part, Box24 Casino is exceptionally well-made, easy to use, and easy to navigate.

Although the website’s design isn’t as cutting-edge as some of the casinos we’re used to evaluating, it looks nice overall and has no significant issues.

We also enjoy that Box24 Casino has games from various game developers. Most of the Deckmedia Group’s casinos only have RTG or Rival software, while Box24 Casino has games from Pragmatic Play, Visionary iGaming, and Octopus Gaming, to name a few.

Pros

  • Accepts Bitcoin for deposits and withdrawals

  • Decent welcome bonus promotion

  • Offers many casino games 

  • Decent range of speciality games

Cons

  • Curacao licensed

  • No UK players accepted

  • Slow withdrawals

BONUSES AND PROMOTIONS

Box24 Casino offers new players and existing customers a wide variety of bonuses and promotions. Below we will look at these bonuses and promotions – starting with a review of the main deposit bonus.

Deposit Bonus

Deposit bonuses are always popular, and Box24 Casino offers all new customers a generous one. You can claim a deposit bonus on your first FOUR deposits. On your first deposit, you can claim a 200% matched deposit bonus; on your second deposit, a 100% matched deposit bonus; on your third deposit, a 50% matched bonus; and on your fourth deposit, a 100% matched deposit bonus.

In total, these deposit bonuses allow you to claim up to $2,600 in casino bonus funds – and we like the terms and conditions of these bonuses. For example, the minimum deposit is $25 (although certain payment methods may have a higher minimum deposit amount), and the wagering requirements are also just 25X – so it’s quite easy to cash out the bonus funds!

Like Ninja casino bonuses (another online casino that Box24 Casino is partnered with), you’re allowed to play table games and specialty games when playing with bonus funds – so you’re not restricted solely to video slots.

No-Deposit & Free Spins Offers

Box24 Casino is one of the only online casinos around today to offer a no-deposit-required bonus still, which is credited to your account once you’ve signed up and completed a know your customer (KYC) check. Once you’ve done so, your account will be credited with a free $30 chip – and this is a LOT more generous than what we’re used to seeing at most online casino sites.

Of course, the terms and conditions attached to the no-deposit-required bonus at Box24 Casino are quite strict; for example, there’s a maximum cashout limit of $200, and the wagering requirements are a whopping 99X! Still, it’s something for nothing – so we’re not complaining!

VIP and Loyalty Programs

All players at Box24 Casino are treated like VIPs as soon as they join, and each time you make a deposit or place a wager at the casino, you’ll earn loyalty points. By earning these points, you’ll work your way through various levels – and to start, you’ll begin your Box24 Casino journey as a Basic VIP.

Once you collect 1,000 points, you’ll be updated to a Silver VIP, an award that provides you with a birthday bonus of 100 points and an anniversary bonus of 50 points – nothing too special.

Things start to get interesting when you reach the Platinum level as this unlocks exclusive bonuses and promotions, VIP customer support, and access to exclusive casino tournaments.

BANKING AND PAYMENT METHODS

Let’s look at the most important bonuses and promotions available at Box24 Casino.

Box24 Casino offers various payment and banking options. You can deposit using most major debit and credit cards, including VISA and MasterCard – and the casino even accepts American Express, which is unusual!

EWallets such as Skrill, Neteller, and Ecopayz are just a few of the options available at Box24 Casino. There are no fees or penalties for making deposits, and all deposits are instantly credited to your Box24 Casino account.

Withdrawal Speed

Box24 Casino doesn’t provide many alternatives for withdrawals, but you should be able to find one that works for you. Skrill, Neteller, Ecopayz, Easy EFT, and a bank transfer are the most popular withdrawal options at Box24 Casino (also known as a Wire Transfer in North America).

Box24 Casino now offers players the option to withdraw via check if they have a substantial win to pay out or are unable to use any of the more standard withdrawal alternatives. However, high fees are connected with this payment method (often reaching $100), and the withdrawal process is much longer than most other payment methods.

According to Box24 Casino’s finance department, all withdrawals will be processed within 48 hours. However, like with many North American-facing casinos, it might take a few days longer, so expect to wait two to four working days for your withdrawal to be processed.

Responsible gaming

Box24 Casino supports responsible gambling and goes out of its way to ensure that all of its players have a nice time when playing online. While their Curacao license may not require much in the way of responsible gambling features, we feel it’s fair to say the site goes above and beyond, allowing you to set many responsible gambling limitations on your account.

To keep track of how much money you’re depositing daily, weekly, or monthly, you may establish deposit limitations. When you lower a limit, the change is immediately reflected in your account; however, raising a limit takes 24 hours, and you’ll be asked to confirm the adjustment.

You may also utilize the session timer to reduce the amount of time you spend gaming by using it. This time period is active by default and may be changed at any time. The session will automatically finish when the time restriction is reached, and you will be logged out.

On the casino’s website, reality checks are also available. To remind you how long you’ve been playing, you may set a reminder in your player account alerts. It also provides a summary of your most recent session’s bets, winnings, and losses. You may create reminders for every 15, 30, 45, or 60 minutes.

Box24 Casino also allows you to take a “time-out” period if you want to take a vacation from online gaming. This allows you to close your account for a certain length of time; you may pick from 24 hours, one week, one month, or six weeks, and you won’t be able to log back in until the time-out period has elapsed.

If you think your gambling is becoming a problem, you may choose to self-exclude. This will completely prohibit access to your account for a predetermined period of time, ranging from six months to five years. If you opt to self-exclude, you will be unable to log back into your account, and this decision cannot be overturned under any circumstances, so keep that in mind.

Customer support

If you’re new to online gambling – or considering joining the Casino – it’s reasonable to have some doubts about the platform. You may also run into issues that need resolution, and Box24 Casino offers exceptional customer service.

We went deep to see what kind of service players can anticipate when writing this review, and the first thing we noticed was that there is a live chat option, which gives speedy aid to players in several languages. We were pleased to see that the live chat option is accessible 24 hours a day, 7 days a week, guaranteeing that you can get the help and support you need any time.

The live chat customer service representatives are helpful and go above and beyond to assist you, and we appreciate that they are available 24 hours a day, 7 days a week.

If you don’t want to utilize the live chat option, you can contact the customer service staff by email. We, on the other hand, prefer not to use email. Answering queries via live chat is much easier, and you won’t have to wait because you connect to an operator straight away.

KYC

Know your customer (KYC) checks are becoming standard practice at online casinos, and Box24 Casino is no exception. You are not required to conduct a know your customer (KYC) check when you first establish your account (like with many online casino sites based in the United Kingdom). However, when you make your first transaction, Box24 Casino does require users to do so.

The time when you’ll be requested to perform a know your customer (KYC) check will vary, but you’ll almost certainly be asked to do so if you seek a withdrawal at Box24 Casino.

You’ll need to produce proof of your age, identification, and address if you’re requested to upload your know your customer (KYC) documentation. Once you’ve submitted your papers, the Box24 Casino staff will try to process them within 48 hours, but it may take a few days, especially if you submit your know your customer (KYC) documentation on the weekend.

Website Experience and Features

Desktop and Mobile Gaming

One of the first things we looked at while putting up our casino evaluation was the website’s design. The process of creating an account is simple and takes only a few minutes. Once your email address has been authenticated, you will be able to log in, make a deposit, and begin playing all of your favourite games.

We were very thrilled to find that, besides being completely mobile-optimized, Box24 Casino now has a fully working, cutting-edge mobile-optimized website, which is accessible to all players, new and old.

We found the mobile-friendly casino to be very easy to use, explore, and operate. Navigating the site and selecting the appropriate game to play is simple, straightforward, and hassle-free, just like the desktop version.

We recommend you use a Wi-Fi connection whenever possible because 4G can cut out at any point for no apparent reason. There’s nothing more frustrating than being in the middle of a game round and having the dreaded error message pop up right after you’ve activated one of the game’s bonuses or features!

Brand games

Providers

Box24 Casino runs on software from two-game developers: Pragmatic Play and Betsoft. Below, we will look at some of the available games.

Slots

If it’s video slots you’re looking for, you’ll be pleased to learn that Box24 Casino offers a considerable number. The online slots selection offers games with exciting bonus rounds, progressive jackpots, and more!

Pragmatic Play has its full slot portfolio available at Box24 Casino, which means you can enjoy titles like Juicy Fruits, Dragon Kingdom, Sweet Bonanza and the Dog House.

Live Dealer Games

Pragmatic produces the live dealer games at Box24 Casino, and while you won’t find a massive selection of titles, you’ll find pretty much everything you’d expect, including Roulette, Blackjack and Baccarat.

Table Games

Box24 Casino provides players with the chance to enjoy a wide variety of casino table games, and you’ll find everything from European Roulette and Blackjack to Baccarat and Casino Hold’em.

There’s also a decent selection of video poker machines to enjoy, and you’ll find classics like Jacks or Better nestled with more modern variations of the game.

Progressive jackpots

Box24 Casino offers more than 15 progressive jackpot games, many with jackpots worth tens of thousands of dollars! These progressive jackpot games can be found under the ‘jackpots’ tab on the main game navigation menu.

About the Team and History

Box24 Casino launched in 2009, putting it up there with some of the older, more mature online casino sites we’re used to reviewing. Unfortunately, the online gambling site has only received a license from the Government of Curacao, which will be a turn-off for many players.

Complaints and Track Record

Box24 Casino has mixed reviews here at Casinomeister. Here’s what a couple of our members have to say about the casino. First, there’s Refre, who had this to say about a no-deposit bonus he received:

Just thought I’d give credit where credit is due. Got a €10 free chip from Box24 last night.

I met the (sensible) WRs and cashed out €200 which is already in my MB account, in just 9 hours on a weekend! My first withdrawal too! I have withdrawal coming from a white label too, been processing since Monday.”

However, Gkuieck had a bad experience with Box 24 Casino, saying:

 I just made the decision yesterday to close my account with Box24 which I NEVER thought I would do. I was a player at that casino for probably 16 to 18 months and honestly thought I had finally found a GREAT Rival Casino with great customer service and extremely fast payouts. 

My past experiences with Rivals were TERRIBLE, but I really liked the games, so I thought Box24 was the answer to being able to play Rival games again. But as time went on, I must have won too much; I know that I did have some nice wins and cashed out several times, but I still deposited more $$’s than I cashed out in total. 

I guess I should have wised up and saw this coming because as time went on, it seemed each time I cashed out anything, something about my account would change. At first, it was that they stopped giving me promotions, than my betting limits continued to get lower and lower until finally in the last month or 2 the most I could bet was $2.00 on ALL 20 line slots games (could not move past .01) and $3.75 Max on 15 line slot games (I could bet .01 and .05 denominations only) whereas when I first started playing I could bet max $20 on 20 line games and max $37.50 on 15 line games and my Video Poker limits were lowered also. 

So I emailed management to ask if it was a mistake and could they fix the problem and after a day or two of emailing back and forth I finally got this final response, no other explanation:

‘Dear ******

Account: *******

Thank you for your feedback and we appreciate your comments. Unfortunately the limits are set by management and will not be changed at this moment in time.

Warmest Regards’

So I made the decision that it was not entertaining to play with such low limits, went into player exclusion and closed my account.

I have heard nothing more than “Your account has been closed as per your request.” even after a very long email explaining why I was closing my account. I really expected something more after over a year of loyalty to the casino and thousands of $$’s in deposits.

I still think Box24 is by far a better Rival than most, but I have never had this happen no matter how much I have cashed out with the RTG’s I play, like Inetbet and Intertops – so I think my Rival days are over.”

Casino Facts

Founded2009
AccreditedNope
Casino representativeMarketing Manger
Is this casino certifiedNo
Payout time0-5 hrs
Reverse timeNo Reverse Time
Payout limits€4.000 per week
Weekend payoutsYes
Locks withdrawalsYes
English, French, German, Italian, Spanish
Bitcoin, EcoPayz, MasterCard, UPayCard, Visa
Bank Wire, echeck, Paper Check
Jelena Isakov
ConnectConnectConnect

Jelena Isakov is the accounts manager at Casinomeister, and our main representative at iGaming conferences and other professional gatherings. She enjoys being the “good cop” at Casinomeister.

She has a law degree, but lost interest in this when she fell in love with iGaming. This love affair has lasted now for about eight years.

Jelena may just live in Belgrade, Serbia, but she strives to discover as many new places as possible around the world. She is passionate about music and dance. Her favorite bands are Suede, Duran Duran, Tame Impala, The Cure, Vaya con Dios, Royksopp, loads more…

She also enjoys movies – her favorite is “GIA”, but she also recommends – “The others”, “In Bruges”, “Only lovers left alive”, “Prisoners”, “Gone Girl”, “Vicky, Christina, Barcelona”. Favorite directors: Woody Allen, David Fincher and Jim Jarmusch.

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