Black Diamond Casino Review

Sister to Spartan Slots and Box24 Casino

By Jelena Isakov Mar 15, 2022

Casinomeister's Verdict

Black Diamond Casino is a casino that’s owned and operated by the Deckmedia Group, and despite being licensed in Curacao – and having some issues in the past – for the most part they do a decent job, and they offer games from a number of different game developers including Pragmatic Play and Octopus Gaming.

In this Black Diamond Casino review we’re going to be taking a look at everything the site has to offer – and we’ll kick things off with our first overall impressions of the site.

US State Gaming Licences Held:None Detected (Please contact us if you have any information to the contrary)

7 Our Rating
0 Player Rating
blackdiamondcasino.net
2009
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Rabcat, Microgaming, Betsoft Gaming, Pragmatic Play, Foxium, Habanero, Top Game, Relax Gaming, Rival, Octopus Gaming...

First Impression

From the moment our team of online gambling experts starting to put this review of Black Diamond together they were careful to pay close attention to a wide variety of factors – and the first thing they looked at was the design, look and feel of everything – and for the most part, Black Diamond is really well-made, easy-to-use and easy-to-navigate.

The website’s design may not be quite as state-of-the-art as some of the casinos we’re used to reviewing, but on the whole it looks good and we don’t have any major complaints.

We also really like the fact that Black Diamond offers games from more than one game developer; most casinos in the Deckmedia Group only offer RTG or Rival software – but Black Diamond offers games from Pragmatic Play, Visionary iGaming and Octopus Gaming – to name just a few.

Let’s take a look at the main bonuses and promotions you’ll find on offer at Black Diamond.

Pros

  • Experienced managers

  • Part of the Deck Media group

Cons

  • Relatively slow payouts

  • Payout limits of 4K per month

BONUSES AND PROMOTIONS

Like all reputable casinos, Black Diamond Casino offers a wide variety of bonuses and promotions, and in the next part of our Black Diamond Casino review we’re going to be taking a look at exactly what these bonuses and promotions are and what you can expect when joining the casino for yourself.

Welcome Offer

Black Diamond Casino offers a pretty generous welcome bonus package, and it allows you to claim not one, not two, but THREE different deposit bonus offers! On your first deposit you’ll be able to claim a 200% matched deposit bonus and 30 free spins, on your second deposit you’ll get a 250% matched deposit bonus and 50 free spins and on your third deposit you’ll get a 300% matched deposit bonus up to 30 free spins.

What we really like is that Black Diamond Casino credits any winnings from the free spins as cash – so you don’t have to worry about using bonus money – although like many other casino reviews correctly state, it’s very important that you read the terms and conditions of the bonuses and promotions at Black Diamond Casino carefully, as they do sometimes have some quite harsh terms.

No-Deposit & Free Spins Offers

Black Diamond Casino doesn’t, at the time of writing, offer just one no-deposit bonus – and tha’theme-specific a big plus point in our eyes, as no-deposit bonuses are always something we’re on the look out for as they’re so popular among players.

When you sign up for an account at Black Diamond Casino you’ll receive 25 free spins to use – and these free spins can be used on selected video slots. The featured video slots you can play your free spins on changes every month or so, so be sure to check the terms and conditions page to see which video slots are included in the offer.

VIP and Loyalty Programs

Black Diamond Casino runs a VIP program – and here’s what they have to say about it:

“As a VIP Member you will be treated like royalty: receive unique bonuses, take part in exclusive tournaments and get invited to one of a kind casino events that other players will not have access to. Pass all the five levels to get to the last, and enjoy Rockefeller type experience.

VIPs get the cream of the crop. You will have access to exclusive events and tournaments where the prizes exceed your wildest dreams.

In addition to the CASH rewards, we offer luxurious trips around the world and the latest tech gadgets only early adopters know about!

Just like 7-star hotels or Michelin restaurants, the customer’s experience will speak for itself. Our VIP Account Managers will be available 24/7 to make sure you get the high-class treatment you deserve.”

It’s a surprisingly good VIP program – but there’s one thing that we really don’t like, and that’s the fact that when you play at this online gambling website you’re limited to how much you can withdraw by which VIP level your account is currently at.

Black Diamond Casino also runs a cashback program – and here’s what they have to say about it:

As like other loyalty or reward programs where you acquire points on purchases you make, we offer you the same whenever you make a deposit on our site. Instead of exchanging your points for prizes or other goods, we just give you back your rewards in cash which is transferred directly into your account.

Here at your favorite casino we believe in offering our players something a little extra, even on top of all our great prize draws, promotions and bonuses. When you register an account at our Casino you automatically enroll in our loyalty cashback program.

We give all our players 15% Cashback* on all the deposits they make. Every Monday, we pay you what you are entitled to from the previous week directly into your account as cash.

Player A deposits C$50 on Monday and deposits another C$30 on Wednesday. The player did not have an approved withdrawal during that respective week and is therefore entitled to the loyalty cashback. The player will therefore automatically be credited C$12 (C$80 x 15%) the following Monday.”

BANKING AND PAYMENT METHODS

Black Diamond Casino tries to provide players with as many payment and banking choices as possible, and you’ll be able to deposit using most major debit and credit cards, including VISA and MasterCard – and the casino even allows American Express, which is uncommon!

Skrill, Neteller, and Ecopayz are just a handful of the EWallets that may be used at Black Diamond. All deposits are promptly deposited to your Black Diamond account, and there are no fees or penalties for making deposits.

Withdrawal Speed

When it comes to withdrawals, Black Diamond Casino doesn’t have the most options, but you should be able to find a method that works for you. The most common withdrawal methods at Black Diamond Casino include Skrill, Neteller, Ecopayz, Easy EFT, and a bank transfer (also known as a Wire Transfer in North America).

If you have a very large win to pay out, or if you are unable to utilize any of the more traditional withdrawal options for whatever reason, Black Diamond now provides players the option of withdrawing by check. However, there are significant costs associated with this payment method (sometimes exceeding $100), and the speed with which the withdrawal is completed is also significantly slower than most other payment options.

According to Black Diamond, their finance staff will make every effort to execute all withdrawals within 48 hours. However, like with many North American-facing casinos, the fact is that it can take a few days longer, so you can plan to wait 2-4 working days for your withdrawal to be completed in total.

Responsible gaming

Black Diamond Casino encourages players to bet responsibly, and they go out of their way to ensure that all of their players have a good time when playing online. While their Curacao license may not demand much in terms of providing players with responsible gambling options, we believe it’s fair to say the site goes above and beyond, enabling you to set up a number of your own responsible gambling limits on your account.

You may set deposit limits to keep track of how much money you’re depositing on a daily, weekly, or monthly basis. When you decrease a limit, the change is instantly reflected in your account; however, when you raise a limit, the new threshold takes 24 hours to take effect, and you’ll be asked to confirm the change.

You may also use the session timer to cut down on how much time you spend gaming. This time period is automatically active and may be modified at any time. When you reach the time limit, the session will automatically end and you will be logged out.

Reality checks are also available on the casino’s website. You may set a reminder in your player account notifications to remind you how long you’ve been playing. It also shows you a quick breakdown of your latest session’s bets, wins, and losses. Reminders can be set for every 15, 30, 45, or 60 minutes.

If you’d prefer to take a break from online gambling entirely, Black Diamond also enables you to take a “time-out” period. This allows you to temporarily close your account; you can choose from 24 hours, one week, one month, or six weeks, and if you choose to take a time out, you will not be able to log back into your account until the timeout period has passed.

You might also choose to self-exclude if you believe your gambling is becoming a problem. This will totally disable access to your account for a pre-set length of time, with a minimum of 6 months and a maximum of 5 years available. Once set up, you will not be able to log back into your account if you choose to self-exclude, and this decision cannot be reversed under any circumstances, so keep that in mind.

Customer support

It’s natural to have some reservations regarding the platform if you’re new to online gambling – or contemplating joining the Casino. You may also encounter problems that require resolution, and Black Diamond Casino provides excellent customer support.

While writing this review, we dug deep to see what type of service players can expect, and the first thing we discovered was that there is a live chat option, which provides quick help to players in a variety of languages. We were glad to see that the live chat feature is available 24 hours a day, 7 days a week, ensuring that you can obtain the help and support you want at any time of day (or night).

The live chat customer care personnel are really helpful and go out of their way to help you – and we like that they are accessible 24 hours a day, seven days a week.

You may also reach out to the customer care team by email if you don’t want to use the live chat feature. We, on the other hand, want to avoid utilizing email. Answering questions via live chat is significantly easier, and you won’t have to wait because you’ll be connected with an operator right away – a huge plus in our eyes.

KYC

KYC checks are commonplace at online casinos today, and Black Diamond Casino is no exception. While you don’t need to worry about completing a know your customer (kyc) when you first open your account (as is the case with some online casino sites located in jurisdictions like the UK), or when you make your first deposit, Black Diamond Casino does require players to complete a know your customer (kyc) check.

The time at which you’ll be asked to complete this know your customer (kyc) check depends – but if you request a withdrawal at Black Diamond Casino you’ll probably be asked to complete one.

If you’re asked to upload your customer (kyc) documents you’ll need to show proof of your age, identity and address. Once you submit your documents the team at Black Diamond Casino will aim to process them within 48 hours – but it can sometimes take a few working days, especially if you submit know your customer (kyc) documents over the weekend.

Website Experience and Features

When putting together this casino review, one of the first things we looked at was how the website was constructed. Creating an account is quite quick and uncomplicated, and it only takes a few minutes. You’ll be able to login, make a deposit, and start playing all of your favorite games once your email address has been validated.

We were particularly pleased to see that, in addition to being entirely mobile-optimized, Black Diamond Casino now boasts a fully-functional, state-of-the-art mobile-optimized website – and this is available to all players, new and old.

We found the mobile friendly casino to be very easy to use, browse, and user-friendly, and finding your way around and choosing the proper sort of game to play is simple, straightforward, and hassle-free, just like the desktop version of the website.

The only thing we would recommend is that you utilize a Wi-Fi connection whenever available. This is because 4G can cut out for no apparent reason at any time, and there’s nothing more aggravating than being in the middle of a game round and seeing the dreaded error message crop up just after you’ve triggered one of the game’s bonuses and features!

Smokin’ Aces Blackjack Tournament

Like many top online casino sites, Black Diamond Casino runs some tournament bonuses and promotions – and one of the ones we found offered at the online casino was their Smokin’ Aces Blackjack. Here’s what the online casino has to say about how this works:

Take a seat and join the hottest monthly Blackjack tournament around! Every month you are invited to battle it out in our Smokin Aces tournament. Each day place as many bets as possible to grab a spot on the exclusive leaderboard. The players with the most bets will take the top spots for the chance to win C$21,000 CASH each month! Enter today and become an elite Blackjack player!

I put aside 21K in CASH for the winner, and  I doubled up prizes with another 21K in CASH for the rest of the top ten players!”

It’s a pretty decent promotion, and it’s something we were happy to see while writing this Black Diamond Casino review. In the future we’d like to see slot games and other casino games having their own tournaments as well.

Brand games

Providers

One of the most confusing things about Black Diamond Casino is the fact that over the years they’ve used – a number of different game developers and software providers, changing who actually powers their gambling site. In the past, their game developers have included Betsoft, TopGame (now known as Pragmatic Play), Visionary iGaming, Octopus Gaming – and while many of these game developers are still available, it looks as though it’s not immediately clear who powers the site.

Slots

You’ll be able to play more than 200 different video slots at Black Diamond Casino and this includes Irish Charms, Red Chili 5-Line, Ocean Fantasy, Tales of Egypt, Daytona Gold, Dragon Kingdom, Lost, Wild Sevens and 888 Gold.

Live Dealer Games

To our surprise, Black Diamond Casino offers live dealer games – and this came as a surprise as most of the game developers and software providers they are offered at the casino don’t produce any live dealer games.

However, when you head to Black Diamond Casino’s ‘live casino’ section you’ll find yourself able to play a number of titles including American Roulette, Blackjack Classic, Super 6, Baccarat and Roulette.

Table Games and Video Poker

Black Diamond Casino offers a fairly decent selection of casino table games and you’ll find yourself able to play everything from Roulette and Blackjack to video poker like Jacks or Better video poker, Joker Poker video poker and even some speciality games like bingo slot games.

Progressive jackpots

Black Diamond Casino offers a pretty decent selection of casino games with jackpots and this includes progressive jackpot slot games, progressive jackpot bingo slot games, Joker Poker with jackpots and more.

About the Team and History

Black Diamond Casino is one of the many online casinos that makes up the Deckmedia Group of casinos – although, somewhat confusingly, they’re actually owned and operated by a subsidiary called Engage Entertainment. Licensed in Curacao, Black Diamond Casino doesn’t hold any online gambling licenses from the UKGC or the MGA.

The site was first launched in 2009, making it one of the longest-running Deckmedia Group casinos around – and while it’s been operating for more than a decade, it’s fair to say that Black Diamond Casino has a somewhat checkered past.

One of the most confusing things about Black Diamond Casino is the fact that over the years they’ve used – a number of different game developers and software providers, changing who actually powers their gambling site. In the past, their game developers have included Betsoft, TopGame (now known as Pragmatic Play), Visionary iGaming, Octopus Gaming – and while many of these game developers are still available, it looks as though it’s not immediately clear who powers the site.

Black Diamond Casino is one of the only online casinos we’ve seen from the Deckmedia Group that’s not a RTG-powered site.

Complaints and Track Record

Black Diamond has somewhat of a checkered past here at Casinomeister – and below we’re going to look at a few issues some of our members faced. First, there’s Googobucs:

I received a phone call Friday evening from a rep ( real person not a robot) at Black Diamond offering me some free play and deposit bonuses. I had not played there in about 2 months. I stopped playing at Deck Media because of some issues at Slot Capital that Slotto eventually resolved for me, but left me uncomfortable.

I checked the T & C for WR and max cashouts then played the $15 free play. I was lucky enough to make the 99X WR which I confirmed with live chat and asked about max withdrawal which I was told was $150. Since my balance was about $175, I withdrew the $150.

Sunday morning I received an email from their accounting department declining my withdraw because of this term:

We hereby inform you that as per our Withdrawal Guidelines “The withdrawal of free Bonus Money is available only to Members who made at least one deposit within the last five (5) days prior to the withdrawal request.”

And they put the $150 back in my account??

I emailed back asking why they would personally call me on a Friday night and offer me free bonus play that I was not eligible for. I did read the T & C, but was looking more for the WR and cashout info and missed this tidbit.

I told them that I was disappointed that they were using unethical borderline rouge casino tricks to entice players like this and they needed to do something about it.

I asked them to reconsider the withdrawal and escalate internally as needed.

Normally I would ask Slotto to help with Deck Media issue but it appears she is gone. I have Zero faith in the casino to do the right thing. I obviously have not made a deposit in at least 2 months so I violated the terms, but it just really pisses me off that they have the nerve to call me and offer me this bonus when they know I can cash it.”

Another member, Bebo67, had this to say about the casino’s underwhelming no-deposit bonus:

The 25 dollar chip is NOT cashable. I was told by “Joey” , that if I deposited my winnings from the free 25 chip would be transferred over, all I had to do was deposit. I almost did but went on chat one more time, to be told no.They have been calling my number 4x’s a day , every day for over a week. They should be pulled out of the “meh” pit and put in the rogue. Spammers and scammers.”

Casino Facts

Founded2009
AccreditedNope
Casino representativeMarketing Manger
Is this casino certifiedNo
Payout time0-5 hrs
Reverse timeNo Reverse Time
Payout limits€4.000 per week
Weekend payoutsYes
Locks withdrawalsYes
English, French, German, Italian, Spanish
Bitcoin, EcoPayz, MasterCard, UPayCard, Visa
Bank Wire, echeck, Paper Check
Jelena Isakov
ConnectConnectConnect

Jelena Isakov is the accounts manager at Casinomeister, and our main representative at iGaming conferences and other professional gatherings. She enjoys being the “good cop” at Casinomeister.

She has a law degree, but lost interest in this when she fell in love with iGaming. This love affair has lasted now for about eight years.

Jelena may just live in Belgrade, Serbia, but she strives to discover as many new places as possible around the world. She is passionate about music and dance. Her favorite bands are Suede, Duran Duran, Tame Impala, The Cure, Vaya con Dios, Royksopp, loads more…

She also enjoys movies – her favorite is “GIA”, but she also recommends – “The others”, “In Bruges”, “Only lovers left alive”, “Prisoners”, “Gone Girl”, “Vicky, Christina, Barcelona”. Favorite directors: Woody Allen, David Fincher and Jim Jarmusch.

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