Aztec Riches Review

Bonuses and Promotions

One of the most important things with any online casino is the bonuses and promotions on offer – and that is what the next few sections of our review will be looking at.

Welcome Offer

If you deposit $100, you receive a $50 bonus, giving you $150 to play with. To be eligible for this bonus, deposit a minimum of $10. The wagering requirement is 200 times the bonus, and different games contribute differently.

Slots contribute 100%, games like Blackjack, Baccarat, Craps and Dice contribute 10%, and Roulette and Video Poker contribute just 2%​.

You can get a 25% bonus up to $200 on your second deposit. This means that if you deposit $800, you will receive a bonus of $200, giving you a total of $1000 to play with. Like the first deposit bonus, the minimum deposit required is $10, and the wagering requirement is 200 times the bonus. 200X wagering requirements are – to put it simply – astoundingly bad, and we see zero reasons why any player would ever want to claim this deposit bonus.

What’s more, all three deposit bonuses come with a maximum bet limit of 24% of the initial bonus value, which means that if your bonus is $50, your maximum bet while playing with bonus funds will be $12.

No-Deposit & Free Spins Offers

We tried to find information about no deposit bonuses available at Aztec Riches Casino at the time of writing. If this changes, we will update this review accordingly.

VIP and Loyalty Programs

Aztec Riches online casino is part of the Casino Rewards Group – and this means that your progress is linked to all of the other online casinos linked to the loyalty program. Each time you place a real-money wager, you will earn points which can later be redeemed for bonuses and prizes.

Every 100 points earned equates to a dollar in cash, so it’s simple, and you can track your cash progress at any time. In essence, the more you play, the more rewards you earn. You have complete control over your comp points and can cash them out any time you like – provided you meet the minimum threshold.

As all casinos within the Casino Rewards group are part of this loyalty program, points earned from play at any of these casinos accumulate together in your account, maximising the rewards you can earn.

BANKING AND PAYMENT METHODS

Aztec Riches Casino provides a host of options for both deposit and withdrawal methods. The methods include ClickandBuy, Kalibra Card, Maestro, MasterCard, Neteller, PaysafeCard, Postepay, Visa, Entropay, EZIPay, eChecks, and Skrill, among others.

This wide array of options gives players the flexibility to choose the method that suits them best. They also accept multiple currencies, including Canadian dollars, Euros, British pounds sterling, and US dollars​.

All deposits are credited to your online casino account immediately, and Aztec Riches Casino does not charge any fees for players making deposits.

Withdrawal Speed

One of the main complaints we have with Aztec Riches online casino is that withdrawals are subject to a pending period of 48 hours; in today’s day and age, this seems far too long. While we fully understand that casinos have to run anti-fraud checks, 48 hours is relatively slow – especially when you compare the casino to other sites around today, which can process withdrawals on a near-instant basis.

The casino has a maximum withdrawal limit of €4,000 per week. However, this limit may vary depending on the withdrawal method chosen. VIP players, for example, may be able to request a higher limit, so don’t let this deter you too much.

Responsible gaming

Aztec Riches casino takes responsible gambling pretty seriously. From their main responsible gambling page, you can find some external links to charities and organisations that can help you if you feel your online gambling is getting out of control.

They provide a range of tools to help players maintain control over their gambling activities, promoting both fun and responsible gaming.

One such tool Aztec Riches Casino offers is its deposit limit system, allowing players to set daily, weekly, and monthly limits on their deposits. This lets you set a hard limit on how much you can spend – and once you reach that limit, you will not be able to deposit any more money until the period you set passes. If you want to increase or remove these limits, you must wait 24 hours. However, lowering your limits can be done at any time and is instant.

In addition to their deposit limit function, Aztec Riches Casino lets players “Take a Break”, also known as entering into a time-out. This allows players to take a short break from gambling, closing their accounts for one day and six weeks.

If you feel gambling is becoming a severe problem, Aztec Riches Casino also offers a self-exclusion function. Self-exclusion allows you to block your account on a longer-term basis; a minimum of six months is required, and you can close it permanently if you like. It’s only possible to undo once you enter into a self-exclusion agreement once the pre-set time has passed.

Self-exclusion at Aztec Riches Casino will also automatically close any other online casino accounts with Casino Rewards Group brands, so make sure you think things through before excluding yourself.

About the Team and History

Aztec Riches Casino is one of the oldest online casinos in the world, first opening its doors in 2002. It is part of the prestigious Casino Rewards Group, and Technology Services Training Ltd is a company that owns and operates the website today.

The Kahnawake Gaming Commission regulates Aztec Riches casino, and all games are audited and checked by external regulators. Unfortunately, the online casino doesn’t have a UKGC license, so UK players aren’t able to join.

Complaints and Track Record

Aztec Riches is mentioned quite a lot in the forums – with some posts going back as far as 2006 – and here’s a selection of the most popular posts from players. First, let’s look at what KmartinUSA had to say:

“I think it’s important to point out when folks do the right thing, and I have an experience I’d like to share. This story is a little complicated, and I’ll do my best to simplify it. I do want to give credit where it is due.

<disclaimer…I honestly don’t know if others have issues with these folks and haven’t taken the time to look…this is just my experience over the weekend!>

I took Aztec Riches up on a slots-only bonus (for an existing account) and played all weekend. I loosely kept track of my wagering and cashed out (with no profit) after I thought I had more than met the requirements. On Monday, I found the $100 cash out returned to my casino account. I asked customer service why this had happened, and she indicated that I had not met the WR attached to the bonus… I was a little surprised, but I figured I didn’t read the T&Cs or something…In any case, I played a little more and promptly lost what was left.

While cooking dinner that evening, I thought about this and realised that CS had just made a mistake and that I had met the WR. To make a long story longer, I emailed them with the problem, ensuring they understood that I would have cashed out $100 except for their error in calculating the WR. I fully expected the runaround, which begins with unanswered emails and ends with the player pissed off and an account closed.

Much to my delight, they apologised for their error and refunded the $100 to my account!

I was and am stunned that they did this. I read about 32 Red and others who set the standard regarding customer service. Still, I am trying to remember reading much about Aztec Riches (whatever group they belong to) as being exceedingly customer oriented.

I wanted to take the time to post here because this is a case of the casino doing the right thing. They could have easily denied my request for any number of reasons. Had I won the remaining $100, would I have complained?… Probably not.

In any case, I appreciate all of you who take the time to read this. These people did what was right when blowing me off would have been easy. They have earned my respect.”

However, not all players had such a good experience – as detailed by Slotduc52:

“Is anyone else having any problem with cash-ins at Aztec? I cashed – in on Tuesday, March 14th, for $1000 and had the withdrawal flushed. On Wednesday, I was told that the cash-in had been processed and sent to Firepay and would appear in Fire Pay “within” 48 hours. Well, 48 hours went by and still no funds in Firepay.

I requested Firepay transaction numbers, and Aztec has refused to give them to me. All they provided me was a “back-end” report they had to provide on cash check (after they had cleared out my complete playing history, and I questioned it). Now, the playing history, along with my cash check statement, has mysteriously reappeared. I contacted their bank processor and was told, “Take it up with management”.

Take it up with management. That was funny; the bank processor IS the same customer support as Aztec. Besides, how can I take it up with management when no one at Aztec replies to my emails anymore? The only reply I am getting is the automatic “acknowledgement” email.

I went to live chat, and they closed the session when they saw who it was and what my question was. I am a Platinum Player at Aztec, but this is the 2nd cash-in I have been given the runaround about. The last time this happened, I said I would contact Casinomeister, and within 3 hours, my funds showed up in my Firepay account. I said I would go to the Kahnawake Gaming Commission this time, and they said, “Go ahead.”

So, how do I get my cash-in from them?? I have never had any problem with a cash-in at any casino before. I won’t play at Casino Rewards Casinos again. Too many other casinos have superb customer support and fast payouts and treat their players with respect. Aztec customer support needs a training class on how to treat their players.”

As you can see, it’s a bit of a mixed bag regarding reviews. If you want to play at trusted and secure casinos, choose one of Casinomeister’s Accredited casinos. All accredited casinos undergo rigorous testing to ensure they’re fit for purpose. We also have personal relationships with most Accredited casinos, allowing us to step in if our players encounter any issues.