21Dukes Review

Ignores player complaints

By Casinomeister, Last updated Mar 18, 2024

Casinomeister's Verdict

21Dukes Casino has been around for some time now, and they never seemed to have got anything right. They ignore player complaints and have no interest in engaging in our player community.

They lack licensing in a regulated jurisdiction, and are probably hanging on by a string when it comes to being a viable casino.

Avoid this casino – not recommended.

Lights on - nobody home

4 Our Rating
4 Player Rating
http://21dukes.com
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From the desk of Max Drayman

21Dukes is a non-responsive casino towards player complaints. We have had several PABs in the past which this casino decided to ignore. Caveat Emptor.

First Impression

At first glance, 21Dukes Casino doesn’t look particularly impressive. Its website design is quite simple and unassuming, even a little outdated. However, when we started actually using the website, we noticed its positive features.

Most notably, the casino has a very intuitive layout with all of the most important sections listed in a menu on the left side of the homepage. What’s more, the navigation is smooth, and the response times are reduced to a minimum, making it easy to browse through the operator’s large slots collection.

Pros

  • Not much

Cons

  • Ignore player complaints

BONUSES AND PROMOTIONS

Our 21Dukes casino review has revealed a truly impressive promotional program. Namely, not only does the operator offer an unusually generous welcome bonus for new players, but it also features a slew of promotions aimed at existing customers. These include a Bitcoin bonus, holiday promotions, weekly tournaments, free scratch cards, and cashback offers. On top of that, the site updates its bonus section regularly and has a dedicated VIP club, which rewards the players’ loyalty with special prizes.

Welcome Offer

All new players in 21Dukes Casino have the opportunity to take advantage of the 3-part welcome bonus offer, which can bring them up to a whopping $7,500 and 110 free spins. This is truly an exceptional promotion, and it certainly stands out among similar bonuses in other online casinos.

The bonus funds from the package are available on the first three deposits and are deployed in the following way:

  • First deposit — 200% bonus money up to $200 + 30 free spins
  • Second deposit — 250% bonus money up to $250 + 50 free spins
  • Third deposit — 300% bonus money up to $300 + 30 free spins

Players don’t need to use any codes to gain access to the bonus. They should simply make a deposit of a minimum of $10 and opt in for the promotion.

The offer also comes with reasonable wagering requirements of 35 times. These apply to both the bonus and the deposit amount. However, players have only seven days to meet these, which is certainly not ideal.

No-Deposit & Free Spins Offers

Although no-deposit bonuses have become a rarity in the iGaming world, 21Dukes Casino does offer one. This commitment-free promotion consists of 25 sign up free spins players can get for simply creating an account with the operator.

The free spins are valid on more than 90 slots in the casino, and they come with a wagering requirement of only 20x. We should also mention that the promotion is subject to the $100 winning cap, and customers should make at least one deposit to be able to withdraw their winnings.

As far as other free spins offers are concerned, we weren’t able to find any at the time of writing this 21Dukes Casino review. Still, the casino did offer some as a part of specific tournament prize pools, such as the Super Sunday weekly tournament.

VIP and Loyalty Programs

In addition to other regular promotions, 21Dukes Casino also hosts a special VIP program all registered players can join. The program is a tiered system consisting of six distinct levels, with each one bringing new, more lucrative prizes.

Players can advance through the levels by collecting loyalty points at the rate of two points for each $1.27 deposited and one point for each $204 wagered. What we don’t like about this system, however, is the fact that players can also lose points when they withdraw money at the rate of two points for each $1.27 withdrawn.

The VIP benefits start with dedicated and exclusive promotions at the Platinum level. The most loyal players who manage to reach the Master level will receive account management services and invitations to exclusive events.

Sign up screenshots

21 Dukes Registration Desktop

BANKING AND PAYMENT METHODS

The banking methods in 21Dukes Casino include some pretty standard options as well as several cryptocurrencies. Whether you prefer using cards, eWallets, or a non-fiat currency, you will be able to find a suitable payment method. The available choices include:

  • Visa and Mastercard credit/debit cards
  • Neosurf
  • Bitcoin
  • Litecoin
  • BitcoinCash
  • Ethereum
  • Tron
  • TrueUSD
  • Tether

We have to note that the choice of banking options depends on the country, so the list may differ. To ascertain what payment providers are available in your jurisdiction, visit the Cashier or the Banking section after you sign up.

The casino has set the minimum deposit limit to only $10, which is rather player-friendly, as it is on the lower end of the standard range of the industry. All deposits are instant and don’t incur any fees, except in the case of credit or debit cards.

This is because certain banks may charge administrative fees for your transactions. To make sure there is no hidden cost, you should get familiar with your bank’s terms and conditions.

Withdrawal Speed

When it comes to withdrawals in 21Dukes Casino, the operator seems to allow only cryptocurrency options and bank transfers. This can be a major drawback for players using fiat currencies, as their only withdrawal option, bank transfer, incurs fees and takes longer to process payments.

On the flip side, those who use crypto can receive their money immediately and without any fees after the casino approves their payout. The minimum withdrawal amount for all cryptocurrency options is set at $30, whereas the bank transfer payouts start at $500.

Once you submit your withdrawal request, the casino will take up to 72 hours to review it. Since the operator’s financial department works only on business days, this time frame can be longer if you try to withdraw before the weekend.

You should also note that in order to make a successful withdrawal, you will need to verify your identity and age. Together with the review of your payout request, this process can take up to five days. To learn more about what the 21Dukes Casino KYC protocol entails, read the section below.

Responsible gaming

To make sure it provides a safe environment that facilitates responsible gambling, 21Dukes Casino encourages its players to use various helping tools. These include the option to set deposit limits, reality checks, and even exclusion from using the casino’s services altogether.

If you are worried your gambling habits might be getting out of control, you can also take the operator’s self-assessment test. On top of that, the website is partnered with Gamblers Anonymous and GamCare — helpful organizations you can contact if you notice signs of problem gambling.

Customer support

If you don’t find an answer to your question or problem in the casino’s comprehensive FAQ section, you can contact customer support for help. Unfortunately, there doesn’t seem to be a live chat option, at least not for certain countries, such as Canada. However, the operator claims to have agents on standby 24/7, whom you can reach via email at support@21dukes.com.

KYC

Players in 21Dukes Casino are required to prove their identity and age before they can withdraw any money from their balance. To complete the verification process, they need to submit the following documents:

  • Copy of a valid identification document with the user’s photograph;
  • Copy of a utility bill containing the player’s name and address not older than three months;
  • Proof of ownership of the payment method used to fund the account.

Naturally, the casino encourages players to hide the sensitive information stated on their credit/debit cards, such as a part of the card number and the CVV code.

Website Experience and Features

Desktop and Mobile Gaming

The 21Dukes Casino desktop website features a simple design with minimal decorative features. The most prominent part of the homepage is the promotional banner at the top and the casino logo in the upper left corner.

The game categories, promotions, rewards, and other frequently-used site shortcuts are located on the left-hand side of the page, allowing for easy and intuitive navigation. On top of that, the games’ graphics and design are top-notch, creating a seamless gaming experience with quick response times and terrific visuals.

Still, if you prefer playing on the go, you can do so by accessing the operator’s website on your mobile device. The online casino has no dedicated apps, but the mobile gambling site works just as well.

Not only does it feature a nice interface with an intuitive layout for convenient use, but almost all of its games have also been fully optimized for smaller screens. On top of that, the mobile site is also fully functional, allowing users to deposit and withdraw money and claim bonuses and promotions.

Unique Features

One of the most notable features of 21Dukes Casino is the collection of slots it has to offer. With Vivo Gaming, Pragmatic Play, Betsoft, and Octopus Gaming as the main providers, the website can offer some of the highest-quality slots for gambling online.

When it comes to unique features, we should definitely mention the operator’s $7,500 welcome bonus package — one of the most lucrative bonuses among online casinos. If we disregard the 7-day bonus validity, this generous promotion spread over your first three deposits is more than enough to kick-start your gambling adventure.

Brand games

Providers

21Dukes Casino features a large collection of games. It offers slots, table games, and live casino titles. While the list of software providers includes only four names, these are some of the most notable game developers in the market — Pragmatic Play, Betsoft, Octopus Gaming, and Vivo Gaming.

Video Slots

Being the most abundant in 21Dukes Casino, the slot games category contains options for all tastes and preferences. It includes anything from classic 3-reelers to more modern games with exciting special features and innovative themes. Some of the titles that stand out include Wolf Gold, Great Rhino Megaways, Buffalo King Megaways, Mustang Gold, Lava Gold, and Jungle Stripes.

Live Dealer Games

Unfortunately, the range of live dealer games on the website is not particularly impressive. However, a selection of 19 tables is still better than nothing. Players can find Blackjack, Roulette, Casino Hold’Em, and game show titles supplied by Pragmatic Play and Vivo Gaming. The most notable among these are Blackjack Azure, Speed Roulette, Mega Wheel, and VIP Roulette.

Video Poker and Other Table Games

Players in 21Dukes Casino can choose between seven different Video Poker titles. The collection may be small, but it contains some of the most popular games from the category — Joker Poker, Deuces Wild, Oasis Poker, Pontoon, and Triple Edge Poker.

The selection of other table games is slightly more substantial, featuring different variations of Roulette and Blackjack. However, we were disappointed by the lack of Baccarat and Craps titles, so we hope the operator will consider adding them in the future.

Progressive jackpots

Sadly, the casino doesn’t have a separate Jackpots section, which makes it a little bit harder to locate these games. Rather, the progressive jackpot titles have all been grouped under the Slots category. Still, it seems that the choice is decent, as you can find titles like At the Copa, Treasure Room, Mega Glam Life, Dragon Kings, and many other games. One of the largest jackpot grand prizes at the time of this writing was around $702,000 on the Faerie Spells game.

About the Team and History

21Dukes Casino was launched in 2008, along with several other brands powered by the Blacknote Entertainment Group Limited. Its most notable sister sites include Rich Casino, Casino Moons, and 7reels Casino, among other brands.

The Blacknote Entertainment Group Limited is based in Costa Rica, featuring a gambling licence from this jurisdiction, as well. Which means they have no license to offer online Gambling. It’s a business license.

Complaints and Track Record

Our 21Dukes Casino Review has revealed mixed player reviews on prominent iGaming forums. Its clients most commonly complained about the long withdrawal process, with some even saying they were unable to withdraw altogether. However, we were glad to see that the operator had addressed almost all of these complaints and that most of the problems were due to incomplete verification.

They ignore the complaints we have submitted to them via out PAB service. So please avoid this casino if you think you might run into any issues there.

Casino Facts

Is this casino certified at CasinomeisterYes
Payout time48 hrs
Reverse time48 hrs
Weekend payoutsYes
Locks withdrawalsYes
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The man with the plan here at Casinomeister. Bryan Bailey has been running Casinomeister since its launch in June of 1998. He has watched the industry grow from its primeval stage to what it is now. The Meister has attended nearly 100 conferences in the past 20 years and has either been a speaker or a panel moderator for at least 60 events. He has always been an advocate of fairness and reason and is known to like German beer, a good Scotch, and astrophotography.
bryan@casinomeister.com

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