April 2021 PAB Summary

Pabs for 01 April - 01 May

Casino Status Jurisdiction PAB Type
Casino
Betzest
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player says they've been trying to submit a withdrawal request for 3 days but only receives an error message and the casino has become unresponsive.
Conclusion
Case in progress.
Casino
Bitstarz Casino
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
According to the player: they played at casino for 30 days before discovering that US players were not accepted; when they contacted the casino to discuss the issue, their account was closed for breaking terms and a subsequent request for refund of deposit was ignored.
Conclusion
Case in progress.
Casino
Bitstarz Casino
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
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Issue summary
Player says casino will only pay them a fraction of withdrawal quoting Terms which the player claims "are very shady and poorly written".
Conclusion
In progress.
Casino
Cashmio Casino
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player says they are unable to access their account and no help has been offered.
Conclusion
Case in progress.
Casino
Casino Brango
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
OP says that they requested a withdrawal but then their winnings were deleted after "error spins".
Conclusion
In progress.
Casino
Dendera
Status
Waiting for Response
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player says casino has gone back and forth on available payment options (wire-transfer/bitcoin) but so far has reduced the amount of the payout and not yet paid in any form.
Conclusion
In progress.
Casino
GrandmasterJack
Status
In Progress
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Player says they should not have been able to open an account as they are registered with Gamstop.
Conclusion
Case in progress.
Casino
Jungle Spins
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
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Issue summary
Player refuses to comply with SoW but feels they should be paid their withdrawals.
Conclusion
We've pointed the player to the ADR information in the Terms and that was the last we heard from them.
Casino
LeoVegas
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player says they were unable to withdraw after using new bank-issued card and that the casino requested a particular document that their bank says doesn't exist.
Conclusion
Player has been paid.
Casino
Mr Green Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player says winnings were confiscated and the casino claims they broke Terms.
Conclusion
Player took their issue to eCogra before submitting their PAB.
Casino
Mr Green Casino
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
The player says that after a large win, their account was blocked and they have been trying to to get a response from the casino regarding their withdrawal request since July 2020.
Conclusion
Casino will not discuss the player's issue so there's nothing more we can do. Case closed.
Casino
N1 Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player's documents were not accepted, then withdrawal requests were rejected, then player played away winnings.
Conclusion
Player admitted to playing away their balance. Their argument seems to be that the casino didn't process their documents in a reasonable time therefor the player feels the losses are the casino's fault. That's a very difficult position to argue successfully. Update: the casino will not be offering compensation. Case closed.
Casino
OceanBreeze
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Source of Wealth
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Issue summary
Player says they can't withdraw their winnings as their documents are not being accepted. Player also questions whether this casino should be accepting UK players as they do not appear to have an appropriate license.
Conclusion
Case in progress.
Casino
Omni Slots
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player claims that despite having documents verified, there has been a series of difficulties in receiving their withdrawals (still not received) and now they cannot log in to their account and the casino has stopped responding.
Conclusion
Casino claims to be licensed in Curacao under 8048/JAZ but is not displaying the proper credentials. So far they have not responded to the player's case. Casino will not respond. Case closed.
Casino
Parimatch
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
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Issue summary
Conclusion
Casino
Parimatch
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
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Issue summary
Conclusion
Casino
Play Live Casino
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Player says casino pointed to Terms and cancelled their winnings when they tried to withdraw.
Conclusion
Player has been paid in full.
Casino
Red Star Casino
Status
In Progress
Jurisdiction
Curaçao 1668/JAZ
PAB Type
T&C Dispute
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Issue summary
Player claims that despite being given "explicit permission" to open separate accounts from the same IP, it was only when the player requested a withdrawal that the casino decided they had a problem and accounts were closed.
Conclusion
In progress
Casino
SlotsLV
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says that two months after winning and requesting a withdrawal, they were locked out of their account and still haven't been paid.
Conclusion
Case in progress.
Casino
Trada Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says after winning a substantial amount and requesting a withdrawal, the casino first said they could only withdraw a certain amount at a time and when the player agreed to this, the casino then wiped their account completely and accused them of "abusing" their bets.
Conclusion
Turns out "abusing the bet" meant exceeding the Max Bet limit by one cent. Apparently that was enough to get the winnings voided and so forth. Casino said "sorry, can't help" so it is what it is. Case closed.
Casino
Turbico
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player feels that casino only had a problem with third party deposit when they tried to withdraw.
Conclusion
In progress.
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says casino claiming payment provider at fault for missing withdrawal.
Conclusion
Case back in progress. Player lied to us, then asked casino to close their account and delete all their data. Case... closed.
Casino
Videoslots
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says they have been waiting for 4 months for a withdrawal and have spent an enormous amount of time on the phone and sending emails.
Conclusion
Case in progress.
Casino
Voodoo Dreams
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says they don't understand why casino isn't paying out as they've already had their documents verified.
Conclusion
Case in progress.
Casino
Zigzag777
Status
Waiting for Response
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player says casino not paying withdrawal and help desk not helpful.
Conclusion
Case in progress.
Casino
Zodiac Casino, etc
Status
Resolved
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Self-Exclusion
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Issue summary
Player says they created duplicate accounts to get around self-exclusion and that they were only stopped when they tried to withdraw winnings.
Conclusion
Player says the issue has been resolved to their satisfaction.
Casino
Bitstarz Casino
Status
In Progress
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Responsible Gambling
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Issue summary
Responsible gambling issue.
Conclusion
In progress.
Casino
ilucki
Status
Waiting for Response
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player says that they have not received payment from casino and have been receiving a variety of responses in the 4 months that they have been trying to resolve the issue.
Conclusion
In progress.
Casino
Kaboo Casino
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player says that despite being verified, their account was blocked without any clear reason given.
Conclusion
Case in progress.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.