February 2021 PAB Summary

Pabs for 01 February - 01 March

Casino Status Jurisdiction PAB Type
Casino
32Red
Status
Closed
Jurisdiction
UKGC
PAB Type
Responsible Gambling
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Issue summary
Player claims Unibet failed in their Responsible Gambling duties by allowing an account to be opened at 32Red.
Conclusion
No proof has been shown that either casino failed in their duties. The player did close their account at Unibet but it was not a self-exclusion issue and thus not a Responsible Gambling matter.
Casino
bet365
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says that after winning their account was suspended.
Conclusion
In spite of being Accredited, the casino refused to reply to the player's complaint. Casinomeister is revamping the Accredited section with an eye to cases like this. Case closed.
Casino
Betchan
Status
Waiting for Response
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player claims someone at the casino accessed their account and played away their €20,000 balance.
Conclusion
In progress.
Casino
Betflip.io
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says they are unable to withdraw and that the casino has become unresponsive.
Conclusion
In progress.
Casino
Big5Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player objects to withdrawal fees and the parceling out of their payments as not in accordance with the Terms.
Conclusion
Casino will not respond. Case closed.
Casino
BitcoinPenguin
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Technical Issues (Software)
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Issue summary
Player says that after reporting technical issues the casino stopped responding.
Conclusion
Casino will not respond. Case closed.
Casino
Club Player
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says casino has been promising every week since November to pay remainder of winnings, but hasn't yet done so.
Conclusion
In progress.
Casino
Cool Cat Casino
Status
On hold
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says that after over 2 months after submitting a withdrawal request, the casino has informed them that they do not do business with the player's bank.
Conclusion
In progress.
Casino
Dream Vegas
Status
Closed
Jurisdiction
UKGC
PAB Type
T&C Dispute
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Issue summary
Player claims that after winning, the casino claimed their had broken the Terms -- then closed their account, returned their deposit and banned them from all casinos in the group.
Conclusion
Player took their case to the casino's designated ADR, case closed.
Casino
Goldwin Casino
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Other
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Issue summary
Player says casino removed their loss limit despite being asked only to increase it.
Conclusion
Player asked us to close this PAB.
Casino
Jackpot City
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says casino not paying first of two withdrawals and not responding to them on this issue.
Conclusion
Casino first claimed they could not discuss the case "because of data protection". When we showed them that was BS they said the player would have to take the matter to their designated ADR.
Casino
MonacoSpins
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player says they are unable to withdraw after a win and that the casino is not responding to emails or in live chat.
Conclusion
In progress but it's not looking good; the casino claims to hold a license which does not exist.
Casino
Mr Vegas Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
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Issue summary
Player having technical/payment issue.
Conclusion
Casino has paid the player.
Casino
MrJames
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player says casino is enforcing bonus max withdrawal limits even though no bonus was taken. Casino claims to be licensed in Curacao under Master License 1997/JAZ. There is no such Master License.
Conclusion
In progress.
Casino
Platin
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player says they are unable to withdraw as the casino is generally un-contactable and has not responded to the submission of their documents.
Conclusion
Casino finally allowed the player to withdraw their balance, case closed.
Casino
Play24bet.com
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Responsible Gambling
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Issue summary
Responsible gambling issue.
Conclusion
Player decided they didn't want to bother, case closed.
Casino
RedBet Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
After difficulties with KYC, player requested deposit refund but says casino refused and blocked account.
Conclusion
The casino insisted that the player use their in-house service to further pursue this case, meaning "case closed" unfortunately.
Casino
Rizk Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
KYC
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Issue summary
Player claims the casino is giving them the run-around on a KYC issue.
Conclusion
The casino refused to discuss the player's complaint with us, forced the player to take it to their designated ADR. It's a shame to see an Accredited casino take this route but in truth the Betsson group as a whole does the same.
Casino
Slottyway
Status
Closed
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Unknown
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Issue summary
No idea, the player gave no information regarding their issue.
Conclusion
The player never gave the necessary details, case closed.
Casino
Spin Casino
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
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Issue summary
Despite previous withdrawals, the casino is requesting the player's ID.
Conclusion
The player got frustrated with the casino's stalling, played the balance away and asked for the PAB to be closed.
Casino
Stargame
Status
Closed
Jurisdiction
Curaçao 5536/JAZ
PAB Type
Non-payment
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Issue summary
After offering a bonus and verifying the account, player says the casino closed their account when they tried to withdraw claiming that they are from a restricted country.
Conclusion
The casino never responded to the player's issue, case closed.
Casino
Vegas Casino Online
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says casino claims they have no idea when payment will be processed as it is with a third party.
Conclusion
Player reports the casino paid in full, case closed.
Casino
VeryWell Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player says they are having problems withdrawing from this casino.
Conclusion
Casino never responded to this case or others like it. A Casinomeister Warning was posted and the case was closed.
Casino
Videoslots
Status
Cancelled
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player says they accidentally placed a much larger bet than intended, requests "goodwill" from casino.
Conclusion
Player requested we cancelled this case.
Casino
Videoslots
Status
Resolved
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player claims that despite documents being approved their account is locked.
Conclusion
The player reported that their account was unlocked and the money was in place, case closed.
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
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Issue summary
Source of wealth issue: player claimed the casino had let them continue to deposit long after they had refused to cooperate on the SOW process.
Conclusion
It turned out there was not sufficient grounds to pursue this complaint against the casino. Player has since opened a complaint at the regulator. Case closed.
Casino
Zevcasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Players says that despite being verified they cannot access their winnings and casino has become unresponsive.
Conclusion
Player paid in full.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.