January 2021 PAB Summary

Pabs for 01 January - 01 February

Casino Status Jurisdiction PAB Type
Casino
Bet2U
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Player says casino will not allow them to withdraw their winnings and hasn't responded to their emails.
Conclusion
After repeated attempts, we were unable to get a response out of this casino. We've flagged them for a Casinomeister Warning, case closed.
Casino
BetMaster
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Unknown
+ Read More
Issue summary
Awaiting clarification of issue.
Conclusion
Player did not respond to us so we have closed this PAB.
Casino
Betfair
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Casino refused to discuss the issue, we had no choice but to close the case.
Casino
Betfred
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Casino refused to discuss the player's issue so there's nothing more we can do. Case closed.
Casino
Casumo
Status
Resolved
Jurisdiction
UKGC
PAB Type
Source of Wealth
+ Read More
Issue summary
Player says they attempted to withdraw winnings and provided adequate SoW documentation but their account has been suspended while communication with the casino has broken down.
Conclusion
Casino has responded to us and the player, confirming payment.
Casino
Crazy Star Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue. Casino claims to be "licensed by Cerberlot N.V. in Curacao" but no valid license information is provided.
Conclusion
Casino never responded to this case. A Casinomeister Warning will be posted and the case was closed.
Casino
Fortune Clock
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Players in disagreement with casino over whether a payout has been made.
Conclusion
The casino reported that the player had been paid but the player was AWOL and never confirmed that. We'll assume payment received and close it accordingly.
Casino
Fortune Legends Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
+ Read More
Issue summary
Player believes that the casino should have respected a self-exclusion request that was filed with EveryMatrix.
Conclusion
Casino denies that any self-exclusion information was available to them.
Casino
Intertops.eu
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Player feels the casino has requested documents and delayed payment unnecessarily.
Conclusion
Player was paid in full.
Casino
Ocean Breeze
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue. The casino is unlicensed and refuses to recognize self-exclusion requests.
Conclusion
The player started several cases at once, all self-exclusion for unlicensed casinos. Case dismissed.
Casino
Planet 7 Casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Player says they requested a withdrawal and have submitted their documents but that casino is asking for a very long list of personal information -- more than player feels they need and is comfortable giving.
Conclusion
Player was advised to contact the casino representative. Player has been paid.
Casino
Posh
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Players says they have been waiting for weeks for a payment and that the casino merely advises "patience".
Conclusion
Casino wouldn't respond but player reported being paid, case closed.
Casino
Prime Slots
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Casino unresponsive, we've flagged them for a Casinomeister Warning, case closed.
Casino
Queen Vegas
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
+ Read More
Issue summary
Player says casino has not confirmed their documents and is not responding to emails regarding withdrawals.
Conclusion
PAB was in progress but the player reported that they'd reversed their withdrawals and lost it all. Case closed.
Casino
Red Dog Casino
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
+ Read More
Issue summary
Player says they are being offered a fraction of their withdrawal request via a different payment method and customer service is unresponsive.
Conclusion
The player was unavailable to respond to basic questions, case closed.
Casino
Royal Oak Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
+ Read More
Issue summary
Player claims unaware of bonus added to their account and when they tried to complain regarding cancelled winnings, the casino accused them of being threatening and stopped responding.
Conclusion
The casino did not respond to the player's complaint. Case closed and a Casinomeister Warning will be posted.
Casino
Royal Oak Casino
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Player says that casino has "restricted" their account so that they cannot withdraw their winnings.
Conclusion
Casino agreed to full payment, case closed.
Casino
Royal Panda Casino
Status
In Progress
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
+ Read More
Issue summary
Player says that after a problem with a payment at their end five months ago, the money was returned to the casino and it still has not paid it out as promised.
Conclusion
Casino claimed that eCOGRA was handling the case but that turned out to not be true. Now they're back to repeating "we're working on it". Suffice it to say this is still "In progress".
Casino
Slot10
Status
Waiting for Response
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
+ Read More
Issue summary
Player claims the casino ignored their self-exclusion request, allowed them to deposit and lose again. Player asks for a full refund.
Conclusion
In progress but this is an unlicensed casino, meaning there is nothing to require them to respect or honour the player's self-exclusion request.
Casino
Sloty
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
+ Read More
Issue summary
Player says that after a withdrawal request and submitting documents, the casino has locked them out of their account and stopped responding.
Conclusion
Player has not responded to us so we have had to close this case.
Casino
Spela
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
+ Read More
Issue summary
Player says that after a withdrawal request and submitting their documents, the casino has locked them out of their account and stopped responding.
Conclusion
Player did not respond to us so we have closed this case.
Casino
Vegaz Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
TBD
+ Read More
Issue summary
Unclear.
Conclusion
Waiting for clarification from the player. No response despite repeated attempts -- this case is closed.
Casino
Verywell
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Player claims they requested refund of deposit months ago and has still not received it.
Conclusion
Casino never responded to this case or others like it. A Casinomeister Warning was posted and the case was closed.
Casino
Win monaco
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
+ Read More
Issue summary
After a win and a withdrawal attempt, the player was unable to log in to their account.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.