March 2021 PAB Summary

Issue summary: Unfortunately, player provided no description of their complaint.

Conclusion: Player never returned to explain their complaint, case will be considered abandoned and closed.

Issue summary: Player claims casino has repeatedly accused them of breaking Terms only after attempting to withdraw winnings and that in the latest instance, has become unresponsive instead of admitting “error” and paying.

Conclusion: Player has not responded to us so we have closed this case.

Issue summary: Player says they forgot their password and now are locked out of their account and can’t access their winnings.

Conclusion: Player banned from Casinomeister for PAB fraud.

Issue summary: Player says they were only trying to help their father when they accessed his account but that casino said it was a breach of terms.

Conclusion: The casino reviewed the evidence against the player — a couple times — and decided to stick to their original decision. Given that there were multiple Terms violations to which the player freely admitted that was their call to make. Case closed

Issue summary: Player reported being stalled for over 6 months on a simple withdrawal.

Conclusion: We decided this complaint was vexatious and cancelled it.

Issue summary: Player agreed to commit fraud with another person and is incensed that the casino will not cooperate.

Conclusion: The PAB service is not available to those who are having difficulties committing fraud, case closed.

Issue summary: The player says the casino’s Terms regarding excluded games are vague and because of that their winnings were voided.

Conclusion: Player did not respond to us — case closed.

Issue summary: Player reports “each withdrawal attempt is rejected … due to ‘technical difficulties'”.

Conclusion: Player did not respond to our repeated attempts to contact them, so case closed.

Issue summary: Shortly after winning, the player says their account was locked, they did not receive their payment and when eventually contacted, the casino accused them of fraud.

Conclusion: The casino claimed the player had two accounts but would offer no evidence beyond a single IP that each account had used. No dates or timestamps were given. This is not sufficient evidence to prove “fraud” but the casino refused to give anything more. In our opinion the confiscation of the player’s money was unjustified. Case closed.

Issue summary: Player feels casino requiring too much information.

Conclusion: Player paid in full.

Issue summary: Player claims they were able to register, deposit, play and lose while a 6 month exclusion from the casino group was in effect.

Conclusion: Casino refused to discuss issue with us.

Issue summary: Player says despite following the casino’s instructions, they have been trying to withdraw for nearly 3 months without success.

Conclusion: Player had to take their case to the casino’s designated ADR — MrGreen’s rules — but they did get paid. Case closed.

Issue summary: Player says after they submitted their KYC the casino closed their account and, despite their protests, maintains they have the right to do so without explanation.

Conclusion: In progress.

Issue summary: Players says their account was closed during the verification process and that they’ve been trying to get their money ever since.

Conclusion: Unfortunately, issues that date back a year or more are generally considered too old and are not eligible for the complaints service here at Casinomeister. This particular case dates back to 2018 and is therefor excluded from the PAB process.

Issue summary: Player says they had trouble with a game shutting down and bonuses and free spins not materializing.

Conclusion: Casino provided evidence that the player’s claims were invalid. Player was unavailable for further comment.

Issue summary: Player feels casino has been stalling payment.

Conclusion: Player has been paid.

Issue summary: Player says they “lost money” and were blocked when they reported finding a bug in a game.

Conclusion: Both the casino and the game provider have given statements that there was no error in the player’s game. If the player wishes to pursue this they’ll have to take it to the casino regulator (Malta) for further action.

Issue summary: Player says deposits not showing up in casino account, but their bank says they were indeed made.

Conclusion: In progress.

Issue summary: Player says that majority of withdrawal amount requested has been confiscated and the remainder has not yet been paid.

Conclusion: Casino claims the appropriate payment was sent, waiting for confirmation from the player.

Issue summary: Player says that after requesting a withdrawal and having documents verified, the casino blocked their account and has not yet payed — giving a variety of reasons.

Conclusion: Player did not respond to us — case closed.

Issue summary: Player claims that $70 left their account during a period when they didn’t play; the casino has refunded them only $10

Conclusion: The player seemed to be confused regarding the charges on their account. The casino offered a “good will” settlement but the player was unavailable for further comment. Case closed.

Issue summary: Player ignored the PAB guidelines, no description of the problem was ever given and the player is unresponsive.

Conclusion: Case closed.

Issue summary: Player says that despite documents being verified, their account was closed, their winnings were not paid out and they were given conflicting information.

Conclusion: The casino has good evidence that the player attempted to defraud them. Case closed and player banned here at Casinomeister.

Issue summary:Player claims that the casino is making excessive demands for SoW documentation.

Conclusion: Casino has not yet specified what exactly it is that they need. Case is still in progress.