June 2021 PAB Summary

Issue summary: Player says casino has been stalling payment for over three months

Conclusion: This is a Rival casino with an unspecified Curacao license. In other words the OP’s problem is pretty much “business as usual”. Update: Casino non-responsive, flagged for a Casinomeister Warning, case closed.

Issue summary: Player frustrated that it has been “almost a week” and they still have not been verified.

Conclusion: The casino paid in full, eventually. Case closed.

Issue summary: Player claims casino stalling withdrawal by asking for excessive “information”.

Conclusion: Case in progress.

Issue summary: Player says the casino “wrongfully denied and confiscated the monies associated with 3 withdrawal requests”.

Conclusion: The casino rep and the player were able to get the problem resolved, player reported “payments received”. Case closed.

Issue summary: Player believes the casino routinely cheats players by manipulating the software to be non-responsive when play results are to be shown.

Conclusion: Player reports having being paid in full. Case closed.

Issue summary: Unknown.

Conclusion: Waiting for issue summary in English from player. Player did not return — case closed.

Issue summary: Self-exclusion issue

Conclusion: The casino claims that self-exclusion (SE) is a site-specific issue and that SE a one of their casinos does not extend to their other casinos. Since this is a Malta-licensed casino their claim is in accordance with the licensing rules. Case closed.

Issue summary: Player claims the casino cancelled their winnings (US$ 16,000) without explanation.

Conclusion: Casino rep reports they are looking into the case — in progress.

Issue summary: Player’s complaint is that the casino has not processed their documents within 24 hours as claimed in the Terms.

Conclusion: Our advice wass to wait another 24 hours and then update us, but we never heard back. Case closed.

Issue summary: Player says casino blaming payment processor for non-payment, excessive delays.

Conclusion: This casino is part of the Dama group, checking with the rep. Took 40 days but player confirms that they have been paid in full.

Issue summary: Player reported that their win could not be withdrawn because the casino would not transfer the winnings to their home currency.

Conclusion: The casino was able to get it resolved, case closed.

Issue summary: Despite following the casino’s instructions to switch to a different withdrawal method, the player still hasn’t been paid.

Conclusion: Casino says the player has now been paid; player did not respond to our request for confirmation.

Issue summary: Player claims “delay in returning 2 faulty deposit transactions” and that the casino has “forcibly” closed their account.

Conclusion: This casino won’t discuss player cases with anyone but their designated ADR which is eCOGRA. Player has been informed what they must now do.

Issue summary: Player reports “they are trying to get me to accept a lesser amount” — casino is offering them 50% of their withdrawal.

Conclusion: As it happened the player had won using an NDB and the withdrawal limit was $200. For reasons best known to them the casino was willing to offer the OP $5000. We advised the OP to take their generous offer and call it a day. Case closed.

Issue summary: Player says the casino has given them one “excuse” after another for a month now but still hasn’t paid.

Conclusion: Player reports they are about to be paid.

Issue summary: Without putting too fine a point on it the casino is removing money from the player’s account without justification and offering only small bonuses as “compensation” when the player complains. The casino Support says “we are a self-regulated and licensed casino” which is casino speak for “we have no license and can do whatever we like”.

Conclusion: To begin the casino said “we never received the player’s deposit” but the deposit records showed they did. Then they said “we gave the player £50 but it was a bonus” but the player had evidence from Support that the £50 was cash because of an apparent delay in the deposit process. The casino has stopped responding.

Issue summary: Player reports: “they said I did not have enough funds to continue the bet. I did deposit more money in but they just reset the game and took away my initial wager”.

Conclusion: Player’s deposits were refunded, case closed.

Issue summary: Player claims that despite being registered at GAMSTOP and self-excluded at other casinos in this group, their account was not blocked.

Conclusion: This casino won’t deal with 3rd party arbitration on player complaints. Case closed.

Issue summary: Player reports they have received no updates despite their withdrawal still “pending” after over a month.

Conclusion: Case in progress, currently in the hands of the casino rep.

Issue summary: Player says casino did not reply to them after they uploaded their documents.

Conclusion: Player says a threat to go to the Gambling Commission resulted in a quick resolution of the issue.

Issue summary: Player says their documents were rejected and their account was blocked.

Conclusion: Player says their account has been re-opened and their withdrawal request accepted. No response from player when asked if withdrawal received.

Issue summary: Player says after more than three weeks, the casino has given many excuses but has not yet approved their withdrawal.

Conclusion: It took a while — and the casino never responded to us — but they eventually decided to pay. Player reported payment received. Case closed.

Issue summary: Player’s claim against casino: “since using both my bank cards to deposit, they have fraudently [sic] cleaned my bank accounts out”.

Conclusion: The casino was fully and completely unresponsive. They’ll be featured in an upcoming Casinomeister Warning. Case closed.

Issue summary: Player reports delays and stalling on a withdrawal of $1800. Unfortunately, such problems are typical of casinos in the Virtual group, which this casino is one of.

Conclusion: On hold, player sent to the casino rep for assistance. Player has been paid in full but VIP status has not been reinstated.

Issue summary: Player says that after requesting withdrawal of winnings, the casino first offered “excuses” for not paying and then stopped replying.

Conclusion: As has so often been the case over the past year or so with RedLion they are ignoring this player’s complaint and absconding with their money. We’ve rogued them and posted a Casinomeister Warning against them, there’s not much more we can do. Case closed.

Issue summary: Self-exclusion issue.

Conclusion: Player took their case to Malta (MGA). Case closed here at Casinomeister.

Issue summary: Player says they’ve been told to “be patient” despite waiting over three months for a withdrawal — with fees being deducted, payment failing, instructions and then a lack of communication, etc.

Conclusion: We directed the player to the casino rep and they were able to work things out. Case closed.

Issue summary: Player says casino claims they broke bonus terms and won’t pay out their winnings. Player says they refused bonus and won using their own deposited funds.

Conclusion: The casino won’t respond to this case or others like it. We’ll post a Warning against them but there’s not much else we can do for this player. Case closed.

Issue summary: Player reports that after withdrawal was “declined” they were told to use another option (although there isn’t one) and that after this advice “chat goes dead”.

Conclusion: Player reported “payment received”. Case closed.

Issue summary: Player reports feeling that the casino will never pay — after waiting a week for their withdrawal.

Conclusion: The casino says the player was paid; the player did not respond to our requests for confirmation.

Issue summary: Player has a wide array of issues “with a few online casinos”.

Conclusion: OP banned for lengthy, wildly incoherent, abusive tirades on the forum. PAB closed.

Issue summary: Player claims casino “chose to not honor my win” and then suspended their account.

Conclusion: It turns out the player’s winnings were cancelled because their deposits never went through because there were “insufficient funds”. Case closed.

Issue summary: Player says casino claims the withdrawal has been paid and received — player says it hasn’t.

Conclusion: The casino had confirmation from the bank that the payments had been received. The player responded with accusations regarding the (improbable) fellation of a casino. Player banned, case closed.

Issue summary: Player expected to be self-excluded from all of the Sky Group’s casinos but was not.

Conclusion: Player reports that the casino got back to them, accepted responsibility, and is returning the relevant deposits: case closed.

Issue summary: Player says casino claimed twice that deposited funds were never received. Player’s bank says the money was sent from their account.

Conclusion: The casino never responded to the player’s complaint. Case closed. A Casinomeister Warning will be posted.