August 2021 PAB Summary

Casino Status Jurisdiction PAB Type Comments
Americas Cardroom Closed Costa Rica Non-payment

Issue summary: After winning and attempting to withdraw, the player received a “Access Denied” notification and the casino has not responded to them.

Conclusion: The player did not respond to basic questions regarding their case, case closed.

Avant garde In Progress None/Unspecified Non-payment

Issue summary: Player says casino has refused to pay their withdrawal and has told them to take it up with their account manager — but won’t tell them who that is.

Conclusion: Case in progress.

BK8 Closed Malta (MGA) Other

Issue summary: Player states they have “experienced several unethical practices” at this casino: from being “kicked out of the game” while “on a winning streak”, to unconfirmed bets to “phantom bets”.

Conclusion: Player has decided to end the case. We will be posting a warning.

Big Dollar Casino Closed Curaçao 8048 /JAZ Other

Issue summary: Player says casino claims their deposit has “failed” although the money is gone from their end. Player is also unable to withdraw.

Conclusion: Casino never bothered to respond to the player’s complaint, same MO as other cases against them recently. A Casinomeister Warning against them will be published but here it’s case closed.

Casino Friday! Closed Curaçao 365/JAZ KYC

Issue summary: Player says winnings were cancelled by casino. The reason they gave was that the player’s documents had been “altered”. Player refutes this.

Conclusion: Case in progress.

Casino Tropez Waiting for Response Malta (MGA) KYC

Issue summary: Player submitted an issue for a friend.

Conclusion: We have explained that we don’t deal with third parties; so the friend will have to register and submit their complaint themselves.

Cherry Fiesta Casino Resolved None/Unspecified Non-payment

Issue summary: Player says casino “won’t pay”.

Conclusion: The casino is listed a “Rogue” here at Casinomeister. That said we pursued the issue and soon after the player reported they were paid in full. Case closed.

Playojo Casino Closed Malta (MGA) KYC

Issue summary: Player feels casino’s document requests are becoming excessive and may never end.

Conclusion: Player refused — “out of principle” — to provide a bank statement per the casino’s specifications, case closed.

Jupiter Club In Progress Curaçao – Unspecified Other

Issue summary: Player says their deposit was never acknowledged and that the casino became unresponsive when presented with proof of it.

Conclusion: Case in progress.

Las Vegas USA In Progress None/Unspecified Non-payment

Issue summary: Player says that after paying a quarter of withdrawal, the casino has cancelled the remaining amount and banned the player.

Conclusion: Case in progress.

Refuelcasino In Progress Malta (MGA) Non-payment

Issue summary: Player says that casino claims payment has been made but that they have not received it.

Conclusion: Case in progress.

Slotsheaven Resolved UKGC Non-payment

Issue summary: Player says they have been trying to withdraw their balance since 2019.

Conclusion: The casino gave us no response but the player was promptly paid so … happy days! Case closed.

Springbok Casino Closed Curaçao – Unspecified Bonus

Issue summary: Player says casino voided their winnings for a Terms violation. Player disagrees with their reading of Terms.

Conclusion: Player did not respond — case closed.

Stake Closed Curaçao 8048 /JAZ Other

Issue summary: Player feels the games are “rigged”.

Conclusion: Games verification and fairness is beyond the scope of our Player Arbitration service.

TrueFlip Closed Malta (MGA) Bonus

Issue summary: Player says they were given a three different reasons why their balance was deleted.

Conclusion: Player started spamming the forum membership via PMs, booted off the site and case dismissed. Closed None/Unspecified Self-Exclusion

Issue summary: Self-exclusion issue.

Conclusion: This casino is unlicensed and unregulated and are therefor under no obligation to honour a player’s self-exclusion requests. They’ve said they don’t and that’s pretty much the end of it. Case closed.

rolletto In Progress Curaçao 1668/JAZ Responsible Gambling

Issue summary: Responsible gambling issue.

Conclusion: In progress.

Slots of Vegas Resolved None/Unspecified Bonus

Issue summary: Player says they were locked out of their account after requesting a withdrawal and that casino has been unresponsive.

Conclusion: Player reports they have been paid.

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.