September 2020 PAB Summary

Casino Status Jurisdiction PAB Type Comments
Bitstarz Casino  Closed Curaçao 8048 /JAZ KYC Issue summary: Player wants to close their account because the casino rejected a utility bill during KYC. Player claims the casino refuses to do this.
Conclusion: Player has had multiple accounts on Casinomeister — banned and case closed.
Casino Extreme  Resolved  Curaçao 1668/JAZ Bonus Issue summary: Casino confiscated withdrawal amount claiming player broke terms.
Conclusion: Casino returned funds to player’s account.
Casumo  Closed UKGC Bonus Issue summary: Player claims casino has confiscated their balance.
Conclusion: Casino sticking with eCOGRA ruling. Case closed.
ElRoyale Closed None/Unspecified Non-payment  Issue summary: Player claims casino is requesting same documents repeatedly and not paying withdrawal.
Conclusion: Player unresponsive and hasn’t returned to the site, PAB closed.
Europa Closed Malta (MGA) Other Issue summary: Casino insisting on method of payment player not comfortable with.
Conclusion: Casino will not respond. Case closed.
Favbet Closed Curaçao 8048 /JAZ Other Issue summary: Player claims deposit did not appear in his account and casino not doing anything about it.
Conclusion: Player never returned to the site nor responded to emails. Case closed.
GoWild Closed Malta (MGA) Bonus Issue summary: Casino claims player broke terms, voided winnings.
Conclusion: Casino will not discuss player issues with anyone but the ADRs they list in their Terms.
Gunsbet and Golden-Star  Closed Curaçao 8048 /JAZ Unknown Issue summary: Unclear, not specified.
Conclusion: OP did not provide us with a description of their complaint, never returned. Case closed.
Play24bet Closed Curaçao 1668/JAZ Self-Exclusion Issue summary: Self-exclusion issue.
Conclusion: Casino will not respond — we’ll be posting a warning. Case closed.
Playhub Closed Curaçao – Unspecified Non-payment  Issue summary: Player claims that when they contacted casino to ask why payment was taking longer than advertised, the casino said they were being rude, confiscated their winnings and closed their account.
Conclusion: Casino is part of USoft group — they refuse to discuss player cases with any third party.
RagingBull Closed None/Unspecified Non-payment Issue summary: Player claims casino offering a lot of excuses and no payment.
Conclusion: Once we explained the difficulties dealing with Virtual casinos, player said they would try “other options”. Case closed.
Voodoo Dreams Closed UKGC KYC Issue summary: Member submitted issue on behalf of someone else.
Conclusion: Told submitter that player will have to go through PAB process for themselves. Case closed.
Wazamba Closed Curaçao 8048 /JAZ Other Issue summary: Player claims casino locked account and not paying winnings because they had two accounts.
Conclusion: Player violated terms by having multiple accounts.

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.