November 2020 PAB Summary
| Casino | Status | Jurisdiction | PAB Type | Comments |
|---|---|---|---|---|
| 24Monaco | Resolved | Curaçao – Unspecified | Non-payment | Issue summary: Player has not received payment for two withdrawals or confirmation from the casino that they were sent. Conclusion: Player paid in full |
| 888 Casino | Resolved | UKGC | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Case resolved to player’s satisfaction. |
| ArgoCasino | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player claims casino closed player’s account and confiscated winnings without explanation. Conclusion: Argo people would only say that the player was guilty of “exploiting situational errors” and would provide no evidence nor further explanation. Given that no proper case was made against the player we have no choice but to flag Argo as “uncooperative” regarding player complaints and decide in favour of the player. |
| Betmaster | Closed | Curaçao 1668/JAZ | Non-payment | Issue summary: Player claims they have not been allowed to withdraw for some time and that they are now locked out of their account. Conclusion: Casino has serious concerns about the authenticity of the player’s documents. This will need to be dealt with directly by the player. |
| Betzest | Closed | Malta (MGA) | Other | Issue summary: Casino confiscated winnings and claimed that player broke terms. Conclusion: We could not come to an agreement with the casino. As far as we could determine, the player’s case was legitimate. The casino will likely be downgraded from “greyzone” to “not recommended”. |
| Bspin.io | Closed | Costa Rica | Self-Exclusion | Issue summary: Sel-exclusion issue. Conclusion: Player did not respond to us. As per PAB policy, we’ve closed this case. |
| Casino765 | Closed | Curaçao 1668/JAZ | Non-payment | Issue summary: Player claims that casino defaulted on payment arrangement, replacing the remainder of their winnings with a bonus offer. Conclusion: Player did not respond to us. Case closed. |
| Energy Casino | Closed | UKGC | Bonus | Issue summary: Player claims they were not given bonus offered and when they contacted the casino they were gaslighted. Conclusion: Player did not read bonus terms. |
| Casumo | Closed | UKGC | KYC | Issue summary: Player claims they have been unable to access their winnings due to 2 week and counting KYC process. Conclusion: Player did not respond to us so we have closed this case. |
| Cloudbet | Closed | Curaçao 1668/JAZ | Other | Issue summary: Casino has blocked account claiming player has multiple accounts. Player says this is not true. Conclusion: Casino is non-cooperative — a Casinomeister Warning has been posted. |
| Club Player | Closed | Curaçao – Unspecified | Non-payment | Issue summary: Player has been waiting over a month for two withdrawals and is no longer able to contact casino. Conclusion: Player AWOL and unresponsive. Case closed. |
| CosmosWin | Closed | Curaçao 1668/JAZ | Other | Issue summary: Player says “casino sent me an email where they stated that they decided to restrict my country and void my win”. Conclusion: Casino has provided acceptable evidence that player broke Terms *after* country was added to restricted list and has refunded the player’s deposits. Case closed. |
| DozenSpins | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary: Casino confiscated winnings and claims player broke terms, player disagrees. Conclusion: Player did not respond to us — case closed. |
| Gate777 | Closed | None/Unspecified | Bonus | Issue summary: Player claims they did not break bonus terms. Conclusion: Duplicate of previous failed PAB. Case closed. |
| GoWild | Resolved | Malta (MGA) | Source of Wealth | Issue summary: Player claims that casino is demanding an endless array of documents and is never satisfied. Conclusion: Player says case has been resolved to their satisfaction. |
| Jack21 | Closed | Curaçao 1668/JAZ | Non-payment | Issue summary: After a large win and a withdrawal request, the casino accused the player of breaking Terms and confiscated their winnings. Player claims they did not receive a bonus. Conclusion: Casino will not respond. Case closed. |
| Jonny Jackpot Casino | Closed | UKGC | Non-payment | Issue summary: Player claims casino not following their own terms regarding payment method. Conclusion: Player requested their account be closed, so case closed as well. |
| Kahuna | Closed | Curaçao 1668/JAZ | Non-payment | Issue summary: Casino repeatedly saying they’ve paid or promising to pay over a period of three weeks. So far, player has not received their withdrawal. Conclusion: Player did not respond to us, so case closed. |
| Magicred | Closed | Malta (MGA) | Other | Issue summary: Player claims casino did not respect the loss/wager limit they set with customer service. Conclusion: This case is in progress. |
| MasonSlots | Closed | Malta (MGA) | Bonus | Issue summary: Player claims that after a large win, the casino blocked their account and accused them of bonus abuse. Conclusion: This case is in progress. |
| Mr Green Casino | Closed | UKGC | Other | Issue summary: Player claims casino locker them out of their account without explanation. Conclusion: Player did not respond to us. Case closed. |
| NetBet | Closed | None/Unspecified | Other | Issue summary: Player feels loss limit function does not function correctly. Conclusion: Player did not respond to us when asked for necessary info — case closed. |
| Parimatch | Closed | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player claims casino would not pay winnings then confiscated balance. Conclusion: Player repeatedly ignored our requests to respect the PAB rules, case closed. |
| Parimatch | Closed | UKGC | Other | Issue summary: Player claims account has been suspended and balance confiscated without reason given. Conclusion: Casino will not respond. Case closed. |
| Planet 7 Casino | Resolved | None/Unspecified | Non-payment | Issue summary: Casino not paying. Conclusion: Player and the casino rep were able to get this resolved. Case closed. |
| Playcroco | Closed | None/Unspecified | T&C Dispute | Issue summary: Player claims they weren’t aware of the terms and also that it was “breach of their responsibility” that the game did not stop them from breaking the terms. Conclusion: Casino will not respond. Case closed. |
| Rich Palms Casinio | Resolved | None/Unspecified | Non-payment | Issue summary: Player has not received payment which the casino claims to have made. Conclusion: Casino has paid the player. |
| Ridika | Closed | Curaçao 365/JAZ | Bonus | Issue summary: Player claims casino is imposing an arbitrary cap on bonus winnings. Conclusion: This case is in progress. |
| Roletto | Resolved | None/Unspecified | Self-Exclusion | Issue summary: Self-exclusion issue. Conclusion: Case has bee resolved to player’s satisfaction. |
| SlotBoss | Resolved | UKGC | Self-Exclusion | Issue summary: Player claims to have self-excluded at a sister casino (LeoVegas) yet was able to register and deposit almost 3000, now asks for those deposits to be returned. Conclusion: Work in progress. |
| Slots of Vegas | Closed | None/Unspecified | Non-payment | Issue summary: Player claims their winnings are not being paid out. Conclusion: Casino provided ample evidence of multiple accounts. Case closed, player banned from Casinomeister for PAB fraud. |
| Sportsbetting.ag | Closed | None/Unspecified | Other | Issue summary: Player reports unpaid tournaments, buggy software, missing bonuses, etc. Conclusion: Player was unresponsive — PAB closed. |
| TheRedLion | Closed | Curaçao – Unspecified | Non-payment | Issue summary: OP claims withdrawal payment never arrived and casino has stopped responding to them. Conclusion: Casino will not respond. Case closed. |
| Trada Casino | Resolved | UKGC | KYC | Issue summary: Player reported KYC problems with the casino after a large win. Conclusion: Casino investigated for a few days and verified the player’s winnings. |
| Trueflip | Resolved | Curaçao 8048 /JAZ | Non-payment | Issue summary: Player says casino claims they paid a week ago but player has not received payment. Conclusion: Player paid |
| TwoUp | Resolved | None/Unspecified | Non-payment | Issue summary: Player says casino has been delaying payment. Conclusion: Casino paid. |
| VcasinoClub | Closed | None/Unspecified | Unknown | Issue summary: Player would like a refund, no reason given. Conclusion: The casino shows badges for Malta, Curacao and the UKGC but is not licensed in any of those places. The player did not respond to our request for further information. Case closed. |
| WooCasino | Closed | Curaçao 8048 /JAZ | Bonus | Issue summary: Casino has confiscated winnings claiming Terms violation. Conclusion: The casino has shown evidence that player exceeded the Max Bet limitations and thus broken the Terms. |
| Twin Casino | Resolved | Malta (MGA) | Source of Wealth | Issue summary: Player says the SoW process taking too long. Conclusion: Player let us know that the issue has been resolved. |
PAB Status Explanation
- New: Default Status when a Complaint is opened
- InProgress: we’re working on the case.
- WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
- OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
- Resolved: Favorable to the User.
- Closed: User’s Complaint was not successful.
- Cancelled: Case was halted before a conclusion could be reached.