September 2020 PAB Summary

Pabs for 01 September - 01 October

Casino Status Jurisdiction PAB Type
Casino
Bitstarz Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
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Issue summary
Player wants to close their account because the casino rejected a utility bill during KYC. Player claims the casino refuses to do this.
Conclusion
Player has had multiple accounts on Casinomeister -- banned and case closed.
Casino
Casino Extreme
Status
Resolved
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Casino confiscated withdrawal amount claiming player broke terms.
Conclusion
Casino returned funds to player's account.
Casino
Casumo
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
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Issue summary
Player claims casino has confiscated their balance.
Conclusion
Casino sticking with eCOGRA ruling. Case closed.
Casino
ElRoyale
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player claims casino is requesting same documents repeatedly and not paying withdrawal.
Conclusion
Player unresponsive and hasn't returned to the site, PAB closed.
Casino
Europa
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Casino insisting on method of payment player not comfortable with.
Conclusion
Casino will not respond. Case closed.
Casino
Favbet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Player claims deposit did not appear in his account and casino not doing anything about it.
Conclusion
Player never returned to the site nor responded to emails. Case closed.
Casino
GoWild
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Casino claims player broke terms, voided winnings.
Conclusion
Casino will not discuss player issues with anyone but the ADRs they list in their Terms.
Casino
Gunsbet and Golden-Star
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Unknown
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Issue summary
Unclear, not specified.
Conclusion
OP did not provide us with a description of their complaint, never returned. Case closed.
Casino
Play24bet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Casino will not respond -- we'll be posting a warning. Case closed.
Casino
Playhub
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player claims that when they contacted casino to ask why payment was taking longer than advertised, the casino said they were being rude, confiscated their winnings and closed their account.
Conclusion
Casino is part of USoft group -- they refuse to discuss player cases with any third party.
Casino
RagingBull
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claims casino offering a lot of excuses and no payment.
Conclusion
Once we explained the difficulties dealing with Virtual casinos, player said they would try "other options". Case closed.
Casino
Voodoo Dreams
Status
Closed
Jurisdiction
UKGC
PAB Type
KYC
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Issue summary
Member submitted issue on behalf of someone else.
Conclusion
Told submitter that player will have to go through PAB process for themselves. Case closed.
Casino
Wazamba
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Player claims casino locked account and not paying winnings because they had two accounts.
Conclusion
Player violated terms by having multiple accounts.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.