July 2020 PAB Summary

Pabs for 01 July - 01 August

Casino Status Jurisdiction PAB Type
Casino
21dukes
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Player claims bonus terms are unclear.
Conclusion
Curacao licensed casino, will not respond. Case closed.
Casino
24kCasino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Casino not paying winnings, claims money laundering.
Conclusion
Casino agreed to work with player once KYC documents received. Issue resolved.
Casino
32Red
Status
Closed
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Player claims casino cancelled their winnings unfairly.
Conclusion
Player had multiple accounts at the casino. Case closed and player banned for PAB abuse.
Casino
4Crowns
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player wasn't being paid.
Conclusion
Casino paid in full.
Casino
AussiePlay
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
KYC
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Issue summary
Player feels they have provided sufficient documents to make a withdrawal.
Conclusion
Player did not respond when we asked them a simple question. Case closed.
Casino
Bingo.com
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Player did not self-exclude -- merely closed their account. Not the same thing. Case closed.
Casino
Bitstarz Casino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Casino refusing to pay winnings claiming that player appears to be playing using third party funds.
Conclusion
It appears a fair settlement was reached. Player never responded to confirm.
Casino
Casumo
Status
Closed
Jurisdiction
UKGC
PAB Type
Source of Wealth
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Issue summary
Casino refusing to process withdrawal over SoW issue.
Conclusion
Player refuses to provide SoW documents, case closed.
Casino
CherryFiesta
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Casino unresponsive. Case closed.
Casino
Conquestador
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Multiple forum accounts + banned = case closed.
Casino
DozenSpins
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
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Issue summary
Unclear.
Conclusion
Player ignored the PAB rules multiple times then became unresponsive. Case closed.
Casino
Dreamz
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player's case has been reviewed by ThePogg and the MGA, both say the player used a bot and is therefore disqualified from receiving his winnings.
Conclusion
Player unresponsive, case closed.
Casino
Evolution Gaming
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
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Issue summary
Player won't describe issue, wanted encryption keys and a "secure channel" before proceeding.
Conclusion
Apparently issue is so top secret player refuses to divulge any details. Our solution: PAB closed.
Casino
Golden Tiger
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
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Issue summary
Casino confiscated player's winnings accusing them of fraud. Player objects.
Conclusion
Casino confirmed and later re-confirmed that the player failed Risk Assessment. Deposits were returned. Case closed.
Casino
iGame Casino
Status
Cancelled
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Player banned for PAB fraud in previous case, banned again now and case closed.
Casino
iNetBet Casino
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Bonus issue.
Conclusion
Player says it was all a misunderstanding and that they have received their withdrawal.
Casino
Karamba
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Issue resolved to player's satisfaction.
Casino
Luckystar
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion complaint regarding a Curacao casino.
Conclusion
No response from casino. Case closed.
Casino
Megalotto
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
KYC
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Issue summary
Player feels casino is rejecting documents in order to avoid paying out.
Conclusion
Casino showed that the player had been paid. Player was unavailable for confirmation: case closed.
Casino
MrBet
Status
Resolved
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Player broke terms; player disproves of terms.
Conclusion
Casino claims they settled with the player. The player did not respond to our request for confirmation.
Casino
Novibet
Status
Resolved
Jurisdiction
UKGC
PAB Type
Bonus
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Issue summary
Non-payment even after weeks of KYC having been successfully completed.
Conclusion
Player reported payment in full received.
Casino
Play24bet
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Casino has refused withdrawal request and not responded to player's emails.
Conclusion
Player appears to have abandoned their PAB, case closed.
Casino
PlayCroco
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Unable to withdraw, player disagrees with terms.
Conclusion
Casino will not respond; toothless jurisdiction.
Casino
RagingBull
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claims casino is stalling payment.
Conclusion
After three months the casino did pay, case closed.
Casino
Robet247
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Player did not respond to our questions. Case closed.
Casino
Selectbet
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player feels winnings wrongfully withheld.
Conclusion
Player did not respond to us; case closed.
Casino
Slots of Vegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
+ Read More
Issue summary
Casino not paying.
Conclusion
Usual Virtual BS, details forwarded but no follow-up because of their non-responsiveness.
Casino
Spela
Status
Resolved
Jurisdiction
UKGC
PAB Type
Bonus
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Issue summary
Player has been locked out of account and withdrawal not paid. After two months of being told to wait, feels it's time to lodge a complaint.
Conclusion
Parties reached a settlement; player paid in full.
Casino
SportingBull
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player claims they have been locked out of account and winnings were confiscated unfairly.
Conclusion
Casino insisted the player take their issue to the casino's designated ADR, case transferred.
Casino
Stake7
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Player let us know that it was all a misunderstanding, the issue was resolved and that the casino was not at fault.
Casino
Unibet
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Casino says player broke terms, will not refund deposits.
Conclusion
Casino says player repeatedly warned about 3rd-party payments, this and any further complaint from them must go through the casino's designated ADR.
Casino
VegasCasinoOnline
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player feels bonus terms are misleading.
Conclusion
Player did not respond to basic questions, case closed.
Casino
Vegaswild
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Casino not honouring withdrawal request, not responding to emails.
Conclusion
Player finally paid by casino.
Casino
Verywell Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
Player not able to withdraw deposits. Casino unresponsive.
Conclusion
Casino will not respond. Case closed.
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Self-Exclusion
+ Read More
Issue summary
Self-exclusion issue.
Conclusion
Player grossly misrepresented the details of their case. Banned for PAB fraud.
Casino
ViggoSlots
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Player claims casino rejected withdrawal request and confiscated winnings.
Conclusion
Player did not respond to our questions. Case closed.
Casino
VulkanVegas
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
KYC
+ Read More
Issue summary
Casino does not feel player's ID and selfie match.
Conclusion
Player unresponsive and AWOL. Case closed.
Casino
YouSpinYouWin
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Withdrawal not paid.
Conclusion
Casino responded to say "player now paid" but player did not reply to confirm having received payment. Assumed resolved, case closed.
Casino
Zenbetting
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Other
+ Read More
Issue summary
Player claims they were locked out and balance confiscated but no reason was given.
Conclusion
Casino claims collusion, player denies it. No evidence on offer from either party -- case closed.
Casino
Zenbetting
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
+ Read More
Issue summary
Player claims their documents were verified but then their winnings were confiscated and their account closed.
Conclusion
Player unresponsive; case closed.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.