June 2020 PAB Summary

Pabs for 01 June - 01 July

Casino Status Jurisdiction PAB Type
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player has been waiting over two weeks for withdrawal to be paid .
Conclusion
Casino was unresponsive, case closed without resolution.
Casino
7 sultans
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Winnings confiscated, no reason given.
Conclusion
7 Sultans only allows cases to be handled by their designated ADR.
Casino
AgentSpins
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Bonus
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Issue summary
Casino confiscating winnings claiming bonus terms were broken.
Conclusion
Player AWOL. Case closed.
Casino
AgentSpins
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
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Issue summary
Casino cancelled players winnings claiming irregular play.
Conclusion
Player did not respond to us -- case closed.
Casino
Bitstarz Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
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Issue summary
Player feels winnings were confiscated unfairly.
Conclusion
Casino provided evidence that player had indeed broken the Terms.
Casino
Cadoola
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Self-Exclusion
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Issue summary
Player claims they tried several times to self-exclude but the casino did nothing. Player wants deposits lost thereafter returned.
Conclusion
Player never actually asked to be excluded, only requested account closure. Also, Curacao license = no self-exclusion policies in place.
Casino
CaptainSpins
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player not receiving payout in a timely fashion.
Conclusion
Player came back to say their withdrawal was in progress and the case could be closed.
Casino
Casino Cruise
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
When player requested withdrawal of winnings, casino requested documents repeatedly.
Conclusion
Casino claims withdrawal was paid; player AWOL -- case closed.
Casino
Casinoland
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Withdrawal being denied.
Conclusion
Casino insists player take it to their designated ADR.
Casino
Casinoroom
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Casino not paying or responding to player.
Conclusion
Casino paid up.
Casino
Cbet.gg
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Other
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Issue summary
Player feels they should not have been allowed to deposit as casino is unlicensed in their country.
Conclusion
Player ignored PAB rules and didn't respond to questions. Case closed.
Casino
Crazyno
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Bonus
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Issue summary
Casino says player broke bonus terms, refuses to pay winnings.
Conclusion
Casino has provided evidence that the player did indeed break the terms. Player AWOL; case closed.
Casino
Crazyno
Status
Resolved
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
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Issue summary
Casino has not paid player's withdrawal after a week -- no specific reason cited.
Conclusion
Player paid.
Casino
ElRoyale
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Casino claims player broke bonus terms, voided withdrawal.
Conclusion
Casino won't change their position. Case closed.
Casino
FrankAndFred
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
"I believe mind control technology was used to make me lose all my funds".
Conclusion
Unfortunately matters of this nature are beyond the scope of the PAB service we currently offer. Case closed.
Casino
GrandeVegas
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player feels casino is withholding a deserved bonus.
Conclusion
Player did not respond to us -- case closed.
Casino
Jokerino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Casino not paying requested withdrawal and not responding to emails.
Conclusion
Casino paid in full.
Casino
Jonny Jackpot Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Casino claims player broke bonus terms.
Conclusion
Casino returned player's deposits and a little extra for his trouble.
Casino
KingBilly
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Source of Wealth
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Issue summary
Winnings confiscated over SoW issue.
Conclusion
Player could not pass the KYC process. Casino has refunded deposit.
Casino
LeonMonaco
Status
Cancelled
Jurisdiction
Curaçao - Unspecified
PAB Type
Unknown
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Issue summary
Player trying to post on forum. Submitted PAB in error.
Conclusion
Cancelled.
Casino
Olybet
Status
Resolved
Jurisdiction
Other
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Casino had changed platforms and mistakenly cancelled the ongoing self-exclusion; they've corrected that, marked the account as permanently closed. Player was unavailable to confirm. Case closed.
Casino
PlayPCF
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Casino claims winnings were confiscated due to bonus terms violation. Player claims the Terms were changed after deposit and play.
Conclusion
Casino will not respond. Case closed, warning forthcoming.
Casino
RagingBull
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player had a substantial win, finished verifying their account and then was locked out.
Conclusion
Player decided to take their case elsewhere, case closed.
Casino
Spin Palace
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Non-payment
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Issue summary
When player tried to withdraw winnings (in 2018), the casino closed their account.
Conclusion
Player did not respond to our questions. Case closed.
Casino
Trada Casino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
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Issue summary
Player claims game is faulty and that casino has been unresponsive.
Conclusion
Player paid.
Casino
Trada Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player claims casino doesn't want to pay out winnings.
Conclusion
Player closed their account at the casino and asked us to close this PAB.
Casino
VegasHero
Status
Closed
Jurisdiction
UKGC
PAB Type
Bonus
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Issue summary
Player believes bonus winnings erroneously confiscated.
Conclusion
Although the terms were vague, casino adamant that they were broken. Case closed.
Casino
VulcanVegas
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player was told original account was closed. When opened a new one and then attempted to withdraw winnings, the casino claimed it was a duplicate account and withdrawal was denied.
Conclusion
Casino never responded to the player's complaint, case closed and a Casinomeister Warning will be posted.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.