May 2020 PAB Summary

Pabs for 01 May - 01 June

Casino Status Jurisdiction PAB Type
Casino
(multiple casinos)
Status
Cancelled
Jurisdiction
Other
PAB Type
Non-payment
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Issue summary
Player waiting months for payment at several casinos.
Conclusion
The PAB as submitted was against multiple casinos, the PAB system is a "one casino per PAB" thing, player decided to cancel this and submit individual PABs for each.
Casino
18bet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Casino claims player broke terms, player claims casino doesn't want to pay out.
Conclusion
Player did not abide by PAB rules -- case closed.
Casino
32Red
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Player submitted the case to the casino's designated ADR thus ending our involvement, case closed.
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claims casino not paying winnings.
Conclusion
Player stopped responding and did not return, case closed.
Casino
4Crowns
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
After player requested a withdrawal, the casino locked the account, said the payment was en route, then days later said there was no record of it having existed.
Conclusion
Casino did not respond to the issue, a Warning was posted to alert other players.
Casino
888Tiger
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Issues with a Welcome Bonus.
Conclusion
Casino paid withdrawal in full.
Casino
Allreels
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Non-payment
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Issue summary
Player winnings confiscated because of account closure at a sister casino.
Conclusion
Casino unresponsive. Case closed.
Casino
AussiePlay
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
The casino claims not to have received the documents the player claims to have repeatedly sent and says it will not pay until they are received.
Conclusion
Player did not respond, case closed.
Casino
bcasino
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player's withdrawal cancelled, casino claims player played disallowed games.
Conclusion
Player paid. Casino gave no reason for change of heart.
Casino
Bitcoincasino.us
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player claims casino gave them a bonus "accidentally" and then cancelled winnings.
Conclusion
We were unable to help this player. A Casinomeister Warning had been previously posted regarding this casino.
Casino
Bitstarz Casino
Status
Closed
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
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Issue summary
Winnings cancelled.
Conclusion
Player didn't finish WR on a bonus within the allotted time, bonus expired and winnings cancelled.
Casino
Casimba
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player claims casino providing excuses instead of payment.
Conclusion
Casino reported full payment to player. Player never responded to confirm, assumed resolved.
Casino
Casino JEFE
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Technical Issues (Software)
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Issue summary
Player claims encountered technical error game, has waited weeks for explanation from casino.
Conclusion
Player AWOL. Case closed.
Casino
CasinoJoy
Status
Resolved
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
When player attempted to withdraw winnings, casino closed player's account and requested KYC documents.
Conclusion
Casino paid the player.
Casino
CasinoRoyalClub
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Casino has been promising to pay withdrawal for six months.
Conclusion
Casino won't respond. We've updated our Warning regarding them.
Casino
CasinoTriumph
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Other
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Issue summary
As they are not UKGC licenced, player feels casino should not have allowed them to play.
Conclusion
After explaining the dire chances of success here the OP asked for the case to be closed.
Casino
EuroBets
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Casino not paying withdrawal.
Conclusion
Casino non-responsive, flagged for a Casinomeister Warning, case closed.
Casino
Gate777
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player claims winnings were confiscated even though there was no breach of terms.
Conclusion
Player broke terms; case closed.
Casino
Golden Lady Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Casino has been promising to payout withdrawal for months.
Conclusion
Casino won't co-operate. Our warning has been updated.
Casino
Grosvenor
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Player took their issue to the UKGC, we never did hear back from them. Case closed.
Casino
HollywoodBets UK
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
HollywoodBets only allows cases to be handled by their designated ADR.
Casino
Juicystakes
Status
Resolved
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player claims casino will not pay them their winnings.
Conclusion
Casino says they've returned deposits. Player not availavle to confirm, assumed resolved.
Casino
Macau
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Player claims casino changing their bonus rules.
Conclusion
Player banned from Casinomeister for multiple accounts. Case closed.
Casino
MagicalSpin
Status
Closed
Jurisdiction
Curaçao 1668/JAZ
PAB Type
Bonus
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Issue summary
Player claims they were unaware of the terms of the bonus and now the casino won't pay out winnings because they were broken.
Conclusion
Player broke terms; casino won't make an exception for this player. Case closed.
Casino
PlayHub
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Other
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Issue summary
Player locked out of account and accused of fraud.
Conclusion
Casino refuses to discuss the issue.
Casino
Rizk Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Player opened two PAB tickets for same issue.
Conclusion
Duplicate of an existing Ticket issue, closed.
Casino
Rizk Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Player claims casino refuses to pay winnings because he used a shortened version of his first name when signing up.
Conclusion
The casino said "the account has been permanently closed as it was registered using incorrect name, date of birth and home address". They were not inclined to waive the Terms given these violations. Case closed.
Casino
Royal Planet Casino
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Player locked out of account and not withdrawals.
Conclusion
Casino will not respond. Case closed.
Casino
Twin Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Casino cancelled withdrawal claiming player broke bonus terms.
Conclusion
Player did not repond when we asked questions. Case closed.
Casino
Unibet
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Responsible Gambling
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Issue summary
Player claims repeated failures by Kindred Group regarding Responsible Gaming.
Conclusion
Player admitted lying to the casino. Case closed.
Casino
Videoslots
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player concerned about return on a slot.
Conclusion
Player became unresponsive, ignored the PAB rules: case closed.
Casino
WooCasino
Status
Resolved
Jurisdiction
Curaçao 8048 /JAZ
PAB Type
Bonus
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Issue summary
Casino not paying withdrawal or accepting player's ID.
Conclusion
Casino says player's account was verified and the withdrawal paid. OP AWOL, assumed resolved.
Casino
Yourbet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Player wants to withdraw funds but casino is unresponsive.
Conclusion
Casino will not respond. Case closed.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.