March 2020 PAB Summary

Pabs for 01 March - 01 April

Casino Status Jurisdiction PAB Type
Casino
21couk
Status
Closed
Jurisdiction
UKGC
PAB Type
Other
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Issue summary
Player's account "under review", winnings not being paid, and support not responding.
Conclusion
Casino would not discuss the player's issue, insisted they go to the designated ADR which was IBAS.
Casino
22Bet
Status
Closed
Jurisdiction
Curaçao - Unspecified
PAB Type
Non-payment
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Issue summary
Casino stalling, not paying player their winnings.
Conclusion
Casino refuses to discuss issue. Warning posted.
Casino
Betrebels
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Casino closed player's account, claiming terms violation.
Conclusion
Casino showed that the player had violated the Terms regarding players using shared funding resources, case closed.
Casino
Bitomania
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Casino refused to pay winnings and threatened player.
Conclusion
Player was playing from a restricted country, deposit returned. Player became abusive and got the boot. That said it does appear as if the casino was happily free-rolling US players.
Casino
Casino777
Status
Closed
Jurisdiction
Belgium Gaming Commission
PAB Type
Technical Issues (Software)
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Issue summary
Player had technical problems with a specific game, was not credited for winnings.
Conclusion
The casino people turned a simple case into a protracted time-suck: repeatedly asking for the same information, not responding when that information was given, not providing play logs, claiming the issue had been resolved with the player when it had not, etc etc ad nauseum. Case died by asphyxiation, a Warning against this numpties will be posted.
Casino
CasinoCalzone
Status
Closed
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Player was found to have multiple accounts here at Casinomeister, ignored us when we asked him to explain. Case closed and player banned.
Casino
CasinoColumbus
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Player reports non-payment of winnings without explanation.
Conclusion
Casino refused to cooperate, case closed.
Casino
Casumo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Source of Wealth
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Issue summary
Casino has locked player's account and frozen withdrawal during SoW investigation.
Conclusion
Player failed to satisfy the casino's SoW requirements, case closed.
Casino
Casumo
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Other
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Issue summary
Casino closed player's account and will not pay winnings, claims player has multiple accounts.
Conclusion
Player took it to the MGA and we never heard back, case closed.
Casino
Genesis
Status
Resolved
Jurisdiction
UKGC
PAB Type
Non-payment
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Issue summary
Casino is stalling on payment of winnings.
Conclusion
Casino paid in full.
Casino
Guts Casino
Status
Resolved
Jurisdiction
UKGC
PAB Type
Self-Exclusion
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Issue summary
Self-exclusion issue.
Conclusion
Successfully resolved.
Casino
Jonny Jackpot Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player "didn't read well" bonus terms, winnings confiscated.
Conclusion
Casino never replied, case closed and Warning due.
Casino
Locowin
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Bonus
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Issue summary
Player claims they abided the terms after accepting a bonus but that when they won, the casino refused to pay.
Conclusion
Casino people would only discuss the players issue with the MGA so the player filed there accordingly. We never heard back, case closed.
Casino
Playojo Casino
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
The casino first confirmed and then denied a 1500€ win.
Conclusion
Player non-responsive; case closed.
Casino
Pnxbet
Status
Closed
Jurisdiction
Curaçao 365/JAZ
PAB Type
Non-payment
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Issue summary
Player claimed that their balance was confiscated without justification.
Conclusion
We discovered that the player had multiple accounts at Casinomeister using different ID info. Case closed and player banned.
Casino
Slots of Vegas
Status
In Progress
Jurisdiction
None/Unspecified
PAB Type
Non-payment
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Issue summary
Typical Virtual no pay/slow pay problems.
Conclusion
Issue forwarded to the casino, never heard back. Case closed.
Casino
Stakers
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Non-payment
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Issue summary
Casino blocked account, refusing to pay winnings for over a year.
Conclusion
The casino did not respond, and not for the first time. A Casinomeister Warning was posted.
Casino
UptownPokies
Status
Closed
Jurisdiction
None/Unspecified
PAB Type
Bonus
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Issue summary
Casino claims player broke max bet rule on a bonus and voided his winnings.
Conclusion
Player hadn't tried the local casino rep so we sent them off to do so. We never heard back, case closed.
Casino
Videoslots
Status
Closed
Jurisdiction
Malta (MGA)
PAB Type
Unknown
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Issue summary
Issue unclear.
Conclusion
Player unresponsive, case closed.
Casino
Zodiac
Status
Closed
Jurisdiction
Kahnawake Gaming Commission
PAB Type
Other
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Issue summary
Casino claims multiple accounts abuse, refuses to pay winnings and closed account.
Conclusion
PAB closed by player request.
Player Arbitration
Player Arbitration

PAB Status Explanation

  • New: Default Status when a Complaint is opened
  • InProgress: we’re working on the case.
  • WaitingForResponse: the other party needs to reply to us before the case can proceed. In other words, the ball is in their court.
  • OnHold: For whatever reason we have stopped work and nothing is happening for the time being. That may change at some point in the future.
  • Resolved: Favorable to the User.
  • Closed: User’s Complaint was not successful.
  • Cancelled: Case was halted before a conclusion could be reached.